Update payment info - problem

Hello!
I have problem updating my credit card details. Some other people already wrote about similar issue.
In my Adobe profile I'm not able to change CC data, and my subscription will end soon. Please help.
Best regards,
Oleg

Hi Olegriga,
I am sorry that you had to face so much of trouble, I would request you to contact us http://adobe.ly/yxj0t6 at priority, we will help you to update the card details & activate your subscription.
In case you face issue in contact, please inbox me your call back number & convinient time to call you. I will follow it up for you.
Regards,
Rajshree

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Update payment info

I am unable to update payment info. I am now living in South Korea and will be using a local bank Visa card. I would like to continue using CC in "English." I believe my monthly payment is now late. Also I am unable to launch PS CC, I get this message - Could not initialize Photoshop the internal file signature is incorrect..... Please help.

Knl78clarinet to verify payment please contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Once your payment has been verified I would then recommend posting regarding the difficulty you are facing with Photoshop in the Photoshop General Discussion forum at http://forums.adobe.com/community/photoshop.

HT1918 cannot update payment info system is blocking it

cannot update payment info system is blocking it

I think that the expiry date will be shown as asterisks, and I don't think that the security code will be re-displayed either (similarly only part of the actual card number is displayed) - just in case somebody gets access to your iTunes account then they can't see your card details. If you aren't getting any error messages when you've entered them then that implies that iTunes has accepted them as being valid.

HT4009 I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. Nothing

I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.

zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours.

I can't update payment info

This is the second time I ask you about this question. The last time I ask this question on the phone.
Why I can't see the "edit Payment Info" in my Adobe Creative Cloud account?
My credit card has problem and I want to update it to the new one. But the menu on the setting screen still gone.
My adobe account will be cancel my membership in 2 days and I can't do anything for now.
Please call me back +66850354544 or give me a email that I can contact you

Hi Jirawat Harnsiriwatanakit,
You can contact us regarding this issue following the below mentioned link -
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps
Thanks
Garima

How to i update payment info for netflix?

i get a ERROR message on my ipad when trying to use netflix
your account is on hold because of a problem with your last payment.
visit netflix.com/payment to update your payment method to continue enjoying netflix.
what does this mean??
when i go to netflix.com, it tells me that my subscription is handled by itunes.
my payment info is ok on itunes
so what is the issue and how do i fix it?

On your iPad tap Settings > iTunes & App Store then tap your Apple ID then tap View Apple ID then tap Payment Information.
Select your payment type then tap Done.
Now restart your iPhone.

Cannot update payment info

i need to update my payment info but your site will not allow me to do this. all i get is a message saying...
We are still processing your payment. Please check back in a few minutes or contact Customer Support.
i do not have a payment processing as my billing cycle is not for another week.
i also just saw that adobe took 1 dollar from my account??, could a adobe rep please contact me asap as this is becoming urgent.
regards
james

Hi James,
Please try to update your billing/payment information by using some other browser.
Like If you are browsing through IE/safari then switch to google chrome or mozilla firefox. If that does not help and you are getting the same error message so please refer this link to contact customer support. http://www.adobe.com/support/download-install/supportinfo/
About the $1 charge, these transactions help confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, it's removed.
Please refer the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Thanks!
Gurleen

CANT UPDATE PAYMENT INFO WITH PREVIOUS PURCHASED!!!

hi, i wanna ask you, why i cant update apps? they said that i owe apple for previous purchased. i think that i already pay the apps. please help me! and i cant update my payment info, i cant put it to none!!!!

Not sure if this helps .. but it appears that whenever Adobe's payment processing backend has some internal issues, it puts the subscribers into some HELL. The only way I found it to be working is - call the customer support from your country, and speak to a CSE.
The same incident happened to me this month. Subscription failed warnings, and Email alerts. I logged into my account, but could not update credit card details. When I tried adding another card, it throwed errors. So I called the local Adobe Customer support, and gone through the painful IVR thing. But at the end I was able to reach a CSE and he helped in fixing the issue.
The Solution:
Call Adobe Customer Support.
For your country specific support numbers check this page:
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
PS : It is pathetic that Adobe's payment processing is not upto the quality, and recent breaches has made the life of subscribers bad. I really love those old Retail boxes. I never had any billing issues.

Payment info problem

Have never changed the payment info on my Apple ID then outa nowhere says it's declined because of some previous purchase? I can't even download free apps how do ya fix that

Ozziebooy wrote:
Have never changed the payment info on my Apple ID then outa nowhere says it's declined because of some previous purchase? I can't even download free apps how do ya fix that
You change the payment information of your Apple ID to a form of payment that is valid.
Did your credit card expire? Did you run out of iTunes money?
The way it works is that when you request a download, that download usually immediately happens. Whether it's an app that costs money or an in-app purchase, the request usually processes quickly. Then, later, the required payment is submitted and applied against your payment on file. If your credit card has expired, for example, then your payment is declined. At that point, once you have an unpaid balance on your account, then all future purchases/downloads are prohibited. Until the payment issue is settled, you cannot use that Apple ID to download anything else. You still have access to previously purchased content, but you can't get anymore.
It's like going to a restaurant, ordering dinner, then not being able to pay. You got your product/service first, but if you can't pay, they're going to ask you to leave (if not actually call the cops), and they won't let you back in until you settle your bill. Unlike the restaurant, Apple's (probably) not going to call the cops on you, and if you settle your bill, they'll let you be a customer again. A restaurant might still refuse you service in the future even after settling your tab.
Use this article to update or change your payment info: Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

Need to update payment info

How can I update my payment info or change it?

Try to Contact Customer Care for help.
[topic moved to Acrobat.com Services forum]

TS3297 How can I update payment info?

I am trying to purchase a tv series pass using new Apple tv and tv monitor. It is requesting that I put payment info into my "Computer" which has already been done and in use for quite awhile and on a ,onthly basis. I don't understand how to do this. OK on computer. OK on ipad. Apple tv- not so much! Directions???

On your iPad tap Settings > iTunes & App Store then tap your Apple ID then tap View Apple ID then tap Payment Information.
Select your payment type then tap Done.
Now restart your iPhone.

Verify payment info problem

why is my Apple TV asking every time to verify my payment info. What is the fix?

Same issue. I also get this on the app store as well everytime I download something even with gift cards... I can see apple once again is ignoring questions.

Cant update payment info for Photoshop CC

I have a subscription to Photoshop CC Photography Program. Recently changed my Credit card after the ADobe Security Fiasco and now I get an error message each time I load up Photoshop CC telling me my subscription is about to expire in XX Days. Now currently down to 3 days.
I have updated my card details and it seems the site forgets the new details and defaults back to the old ones. I have tried different browsers and still no joy.
The online chat service is next to useless as the whole process takes ages and they dont have a solution.
Im based in the UK so can anyone help please?
I use Photoshop for work so if it ceases working while I try to sort this out Ill have to claim compensation from Adobe as its their fault the issue occurred in the first place!
I also gather from other posts that I'm not the only person with the same problem.
Come on Adobe, sort yourselves out!

Not sure if this helps .. but it appears that whenever Adobe's payment processing backend has some internal issues, it puts the subscribers into some HELL. The only way I found it to be working is - call the customer support from your country, and speak to a CSE.
The same incident happened to me this month. Subscription failed warnings, and Email alerts. I logged into my account, but could not update credit card details. When I tried adding another card, it throwed errors. So I called the local Adobe Customer support, and gone through the painful IVR thing. But at the end I was able to reach a CSE and he helped in fixing the issue.
The Solution:
Call Adobe Customer Support.
For your country specific support numbers check this page:
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
PS : It is pathetic that Adobe's payment processing is not upto the quality, and recent breaches has made the life of subscribers bad. I really love those old Retail boxes. I never had any billing issues.

Can't update payment info for CC

My Credit Card expiration date needs to be updated ASAP! It will be rejected on Mon. Aug 5th when Adobe tries to bill it again.
Each time I log in to "Manage Your Account" at https://creative.adobe.com/account/plans I get the dreaded Error Message, "We're sorry, something seems to be wrong on our end. Please try again later."
It's been like this for a long time. What should I do?
Nancy O.

I'm having the same problem with no luck.
They bill me 3 times from abril to June but since July I receive an email said that the can't charge my credit card, I check my statement and there is no trouble, enough credit is available to make my payment. Trying to update the credit card information to see if the recurring payment resume with no luck at all and receiving the same message
"We're sorry, something seems to be wrong on our end. Please try again later."
Gabo

Unable to update payment info

When I go to download a free app, or update an existing one, I receive a pop up saying "sign in required" so I put in my Apple ID password. I'm then brought to a screen titled "account settings" and with text in red saying "there was a problem with a previous purchase. Please update your payment method". I've tried a couple cards now, and every time it either says the same thing or to contact apple support.
I have no idea what's wrong. Anybody have an idea?

Sorry... this is an open forum, not Adobe help
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Update payment info - problem

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