Update problem ipad

My wife did the apple update last night and now the screen has a itunes logo in the center of screen with a logo of a charging cord below it. Unit is plugged into charging cord. I have restarted ipad and it comes back to this screen

Pad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

Similar Messages

  • Dear Apple Support,  Good day to you. This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..  After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need  to resto

    Dear Apple Support,
    Good day to you.
    This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
    After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need  to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
    After restoring it my ipad is now opening and it is like new that i need to set up again.
    I set up again until i reach the apple id and password.
    I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
    What will I do? Please help.
    Thank you
    Sent from my iPhone
    Begin forwarded message:
    From: Apple <[email protected]***>
    Date: October 9, 2013 at 11:53:53 PM GMT+4
    To: ****
    Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini 
    Dear Leslie J.,
    Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
    If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
    Apple Support
    <Email Edited By Host>

    1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
    2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
    Is your iPad working?

  • HT4623 After installing the above mentioned update, my ipad will no longer turn on. I have just a black screen with the apple logo when I attach it to a power source.  Anyone else having this problem, please advise on how to fix.

    After installing the above mentioned update, my ipad will no longer turn on. I have just a black screen with the apple logo when I attach it to a power source.  Anyone else having this problem, please advise on how to fix.

    IF RESET DOESN'T WORK, FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTunes and plug (very important)
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note: Data will be lost

  • Why icannot export pdf file from other app to ibook (after update today)?. Please correct my problem. iPad 2, iOS 5.0.1

    Why icannot export pdf file from other app to ibook (after update today)?. Please correct my problem.
    iPad 2, iOS 5.0.1

    Why icannot export pdf file from other app to ibook (after update today)?. Please correct my problem.
    iPad 2, iOS 5.0.1

  • It's now over 6 weeks since I made the mistake of updating my iPad and I am furious and frustrated at the lack of a solution to the problem with ios 5 audio app missing lyrics

    It’s now over 6 weeks since I made the mistake of updating my iPad and I am furious and frustrated at the lack of a solution to the problem with ios 5.
    I recently updated to ios 5.1 but nothing has been done to rectify the audio app problems ie lyrics no longer shown,
    I am extremely disappointed and angrywith those responsible for the iOS 5 update, in regard to the way it hasaffected the music app in my iPad.
    I also own an iPhone 4, am an avid Apple fan, and up until now have beenextremely pleased with the devices, and have sung their praises to friends andassociates.
    I am a professional musician, and purchased an iPad primarily to use with theperformance of my music.
    The changes made to the music app affected my performances over the weekendextremely adversely – limiting my repertoire and causing confusion and delays.
    I have spent many hours talking withApple helpline assistants (who, incidentally have been very good and have triedto help), and I have also spent a lot of time on this letter.
    I greatly regret updating to iOS 5.
    There are two major problems with the music app.
    1. Lyrics no longer displayed
    2. Layout, and appearance and consequently performance have seriouslyregressed.
    I have a repertoire of around 500 song backing tracks, organised into about 20playlists, half of which featured lyrics / chords that I have spent monthsrecently entering into iTunes so that they could be used on my iPad.
    These were working fine up until the update - now they are gone.
    Previously, the app featured large icons for playlist, artists, songs etc. atbottom of page: Now there are small, grey, indistinct barely legible buttons.
    Previously, when playlist icon was selected - all the playlists were listedclearly in order on the left hand side in black on white (as in iTunes).
    Now they are scattered across the whole page in large squares (displayingnothing if there is no album art).
    The identifying wording below eachsquare is now small, grey, indistinct & barely legible.
    Previously, when a playlist was selected - the songs were displayed in adescending list in black & white: now they appear as small, grey indistinct & barely legible.
    Previously, when a song was selected - it appeared filling the page, and withaudio controls clearly positioned at top of screen. One tap would bring uplyrics.
    Now audio controls appear at top once again small, grey, indistinct &barely legible.
    A small square representsalbum art which if tapped fills page. A further tap fails to bring up lyrics.
    Don Wilson

    Lyrics aren't supported in the Music app on iOS 5 on the iPad. These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen). If you want to leave feedback for Apple then you can do so here : http://www.apple.com/feedback/ipad.html

  • HT4623 I tried to update my ipad air to IOS 7.1 but it shows error that "The software for the iphone was corrupted during download" How can I fix this problem ?

    I tried to update my ipad air from IOS 7.0.4 to 7.1 on iTunes. I clicked download and update, it started to download normally but when download finished iTunes shows error that "The software for the iphone was corrupted during download".
    How can I fix this error ?

    I had the same problem. In the end I downloaded it manually. Here's the steps assuming you are on a Mac and have an iPad Air (Wifi). If not you can find other restore links here.
    In the terminal (it kept failing to download in Safari):
    curl http://appldnld.apple.com/iOS7.1/031-4521.20140310.D2Ydl/iPad4,1_7.1_11D167_Rest ore.ipsw >>~/Desktop/iPad4,1_7.1_11D167_Restore.ipsw
    Once the file has downloaded, move it to ~/Library/iTunes/iPad Software Updates/
    Quit and relaunch iTunes.
    Should now work for you.

  • I updated my iPad 2 OS to iOS 6.0..after that I am unable to download or update anything from the App Store. The MSG I get is "id not valid for US store. Go to Indian store for purchase"..never faced this problem earlier before the update to OS 6..help!!

    I updated my iPad 2 OS to iOS 6.0..after that I am unable to download or update anything from the App Store. The MSG I get is "id not valid for US store. Go to Indian store for purchase"..never faced this problem earlier before the update to OS 6..help!!

    Apple's response to my email:
    "I understand that you can't update your apps using your iPad.
    Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. Have a great day!"

  • Update problems, requiring pin to unlock IPAD but I never set one up.

    after updating, my IPAD now requires a pin to unlock. the problem is I don't know what the pin is since I never set one up. How do I fix this? I have tried resetting twice, but that doesn't work.

    Hi,
    There are three things you can do.
    1) Type 0000. That is normally the standard passcode, or try 1234.
    2) Do a reset by holding the on/off and home buttons together until the Apple logo appears.
    3) Look at this - by restoring it: http://support.apple.com/kb/HT1808?viewlocale=en_US
    Hope this helps!

  • I'm trying to update my iPad but it says I don't have enough available storage. But I have more than enough can anyone tell me what the problem is?

    I'm trying to update my iPad but it says I don't have enough available storage. But I have more than enough can anyone tell me what the problem is?

    Well, we can't as we don't know what you consider as "more than enough". The built is quite heavy (like it can be 800mb) then it needs to be extracted to be installed before everything unneeded gets deleted...

  • HT4623 I've updated my Ipad to IOS 7,0, the problem I'm is the Ipad has been updating Icloud settings for the past two days and it's not allowing me to do anything else. How do I cancel the Icloud update?......HELP

    I've updated my Ipad to IOS 7,0, the problem I'm is the Ipad has been updating Icloud settings for the past two days and it's not allowing me to do anything else. How do I cancel the Icloud update?......HELP

    Try a Reset...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    Make sure you have the Latest Version of iTunes Installed on your computer ( v 11.1)
    iTunes free download from www.itunes.com/download

  • I always update my iPad without any problem , but this time for the iOS 7 , it is still downloading from yesterday more than 24 hours and as a result I can't open any email . So can you help me or tell me what went wrong

    I always update my iPad without any problem , but this time it didn't work out . My iPad 4 is still downloading from yesterday and I can not meanwhile open any website or any mail . Can you tell me what went wrong ??

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • HT4623 when i connect my ipad to my Mac to update the ipad to IOS7  nothing happen. how can i solve this problem  Many thanks, Paul

    when i connect my ipad to my Mac to update the ipad to IOS7  nothing happen. how can i solve this problem  Many thanks, Paul

    Can your iPad be upgraded to iOS 7? If so, what are you doing that isn't working?
    See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
    IPhone, iPod Touch, and iPad iOS Compatibility Chart
         Device                                       iOS Verson
    iPhone 1                                      iOS 3.1.3
    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1.x
    iPhone 4                                      iOS 7.0.x
    iPhone 4S                                    iOS 7.0.x
    iPhone 5                                      iOS 7.0.x
    iPhone 5c                                     iOS 7.0.x
    iPhone 5s                                     iOS 7.0.x
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
    iPod Touch 4                               iOS 6.1.x
    iPod Touch 5                               iOS 7.0.x
    iPad 1                                          iOS 5.1.1
    iPad 2                                          iOS 7.0.x
    iPad 3                                          iOS 7.0.x
    iPad 4                                          iOS 7.0.x
    iPad Mini                                      iOS 7.0.x
    iPad Air                                        iOS 7.0.x
    =====================================
    Select the method most appropriate for your situation.
    Upgrading iOS
       1. How to update your iPhone, iPad, or iPod Touch
       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS to Version 6.0.x from iOS 5
              Tap Settings > General > Software Update
         If an update is available there will be an active Update button. If you are current,
         then you will see a gray screen with a message saying your are up to date.
         b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
         c. Resolving update problems
            1. iOS - Unable to update or restore
            2. iOS- Resolving update and restore alert messages

  • I was trying to update my IPAD 2 but it stucked, any idea what the problem can be

    I was trying to update my IPAD 2 but it stucked, any idea what the problem can be

    Stuck how ? What is showing on the iPad's screen, and/or in iTunes on your computer ?
    If the iPad won't start up then have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • HT5622 Since I have updated my iPad ios7,I am having problems activating my FaceTime

    I have recently updated my iPad ios7,but having problems activating  FaceTime.

    No one should have to reset network settings, I have the same issue and I have a celluar package, it's slow using either one--but my IMac is running just fine so don't blame the network--blame the testers and my Internet speed is grease lightning so that's not it either--too many issues, like Facebook randomly disappearing while open, choppy animation, slow to load programs.
    It's too **** bad they made it so you cannot roll back to IOS6 until these bugs are worked out--shoulda waited. Shoulda, coulda, woulda..not helping me now AND my friend bought his mini the same time I did in April and we are not even in the same city and he has the same exact problems!!

  • I updated my iPad OS this morning, and now I can no longer use iMessage to send pictures.  When I try to get one for the camera tool, it blows up.  Is this a known problem?

    I updated my iPad OS this morning, and now I can no longer use iMessage to send pictures.  When I try to get one from the camera roll, it blows up.  Is this a known problem?

    your ipad explodess? It's in pieces everywhere?
    the picture opens and is zoomed in and you cannot zoom out?

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