Update that went wrong.

Does anyone knows how to fix this problem? I received something on my phone that showed me that there was an update available. So when I updated my phone It deleted all the info. on my Experia Play games . I am unable to play those games. It keeps asking me to download and use the Wifi . I followed what they told me to do and I am still unable to play the preloaded games and I am unable to remove them as well.

I have done a hard reset and still can not play on my games that were preloaded when I have gotten the phone.
Date: Sat, 26 May 2012 09:56:39 -0600
From: [email protected]
To: [email protected]
Subject: - Re: Update that went wrong.
                                                                                Re: Update that went wrong.
    created by Verizon Wireless Customer Support in Xperia by Sony Ericsson - View the full discussion
    Hi, nzaxayadeth15-
I'm sorry to learn this is still happening. I recommend a hard reset (http://bit.ly/rQe5WN). This will wipe the software clean and correct any glitches that may have occured during the recent update. Once the reset is complete, it will walk your through an on-screen activation and setup to sync your contacts, calendar, and paid apps. Keep me posted.
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport
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