Update to 10 won't take 9 Registration Number

Upgrading from 9 to 10 .. (win 7) ... says I have an invalid registration number ... but this is the number I get from My Adobe, exactly. I've tried it with and without the dashes. How can this be resolved?

See this Adobe document:
http://helpx.adobe.com/x-productkb/global/serial-number-doesnt.html
If that doesn't help, use the "Contact Adobe" link in the upper left of that page.  During business hours, you can even initiate an online chat session.
Ken

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    bumblebee2
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