Update to 7.1.2 failed
Hi everyone,
So, I bought an unlocked iPhone 5 today. I inserted my sim card, and the phone didn't ask me for the pin, nor did it change its network status to anything else but "searching". For several hours I waited, restarted the phone, toggled plane mode on and off, and tried a few other things I read up on on the internet. None of them worked, the network status still said "searching". So, I decided to try and update the device OS, from iOS 6 to 7.1.2. At first, I tried doing this OTA, so from within the iPhone`s settings. It downloaded the software for about 10 minutes or so, only to after a while, emerge with a message saying that the update failed. This happened several times. I then read a few other posts online, and was recommended to update the device via iTunes. So, I tried this, where, again, it downloaded the software, did some other things such as extracting the software, and then, somewhere in the process, a message popped up on iTunes saying the update had failed. The phone is now still in update mode however, with only the Apple-Logo being displayed on the phone, along with a half-full status bar.
What should I do? Should I hard restart the phone? Will this brick it, or is it already bricked? And how can I get it to find a network??
Any advice will be helpful!
Thanks,
Chris
Hey hansaaa,
I have an article here for you that can help you interpret that error code and can provide some further troubleshooting steps for you:
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Thanks for using the Apple Support Communities. Have a good one!
-Braden
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Am 24.04.2012 um 12:30 schrieb Arpit Kapoor:
Re: Updating Adobe Community Help files fails every time after starting
created by Arpit Kapoor in Downloading, Installing, Setting Up - View the full discussion
Seems Adobe Air or Cummunity help has gone cprrupt. Lets follow the below suggestions:
Step 1: Uninstall adobe air from Utilities and re-install the latest adobe AIR from "http://get.adobe.com/air/otherversions/"
Step 2: Follow "http://kb2.adobe.com/cps/842/cpsid_84215.html" and re-install the Community Help Air application.
Step 3: Restart the machine and launch adobe Community Help and try to install all the updates and check if it works fine.
Hope that Helps!.
Arpit
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