Update to CC 2014 - Error code 15
I'm having a terrible time trying to update to CC2014. Error code 15.
xit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
Is there a simple fix?
I tried uninstalling the CCprograms from their own uninstallers -- won't work. Turned off firewall and virus software, tried it again--didn't work. Turned off the computer--back on, still didn't work. Then tried running the Adobe Cleaner -- that didn't work either.
Is the system just overloaded right now, or do I have a real problem. I don't really want to delete my CC programs unless i KNOW I'll be upgrading.
I have a mac, running Mavericks.
Thanks, guys!
My logs are showing: 06/20/14 11:47:28:892 | [ERROR] | {0A6DB526-8FA5-4363-85CC-30DF770AB52D} | | | | | | 10652 | Failed to get the file size for the file (http://ccmdl.adobe.com/AdobeProducts/PHSP/15/win64/Photoshop_15_LS20_win64.7z). DLE error status is -2
When I visit that URL I get the error:
Access Denied
You don't have permission to access "http://ccmdl.adobe.com/AdobeProducts/PHSP/15/win64/Photoshop_15_LS20_win64.7z" on this server.
Reference #18.d8fe077.1403221707.696c484
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