Update to Creative Cloud Apps
I downloaded and installed LightRoom 4.1 from the Creative Cloud. Adobe Application Manager says this is the current revision. However when I run LR, it gives me an update notice that says that 4.3 is available. I have two questions:
Why isn't 4.3 available via the Applicaton Manager?
Should I go ahead and download the update and install it from the Adobe website?
Thanks,
~randy
Hi Randy,
We are in the process of making the 4.3 available directly within Adobe Application Manager. You can download and install the 4.3 update after installing 4.1 from within the Adobe Application Manager. If you are on Windows there will still be an entry in Programs and Features for Lightroom 4.1, just leave there though.
-Dave
Similar Messages
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Remote update manager creative cloud app
Hello,
remote update manager won't update the creative cloud app for windows. Is it intended, that we need a separate tool to update the CC-App? Are there any manuals describing how to automatically update it?
Since users in out company don't have admin privileges, i'd like to do it with a tool such as the remote update manager - but RUM will update all other adobe applications, just not the creative cloud app...
Thanks and regards,
TobiasHi Ashubijalwan1,
just to make sure there is no misunderstanding:
All Creative Suite Apps are updated except for the app with the name "Adobe Creative Cloud".
When I use the Creative Cloud Packager and select solely the core components, "Adobe Creative Cloud" is a part of them. The program itself shows a message saying that an update is necessary, but RUM won't update "Adobe Creative Cloud".
Best regards,
Tobias -
I am getting an error 50 when I am updating my creative cloud app?
I am trying to update the creative cloud app on my PC and I keep getting an Error 50.
Hi,
Please refer to the thread below where this issue has been discussed:
Error code 50
Regards,
Sheena -
Problem updating CS6 Creative Cloud apps
Is there a central location to go to update CS6 Creative Cloud applications?
All updates are handled through the application manager and if that is not centralized enough, then I'm not sure what you are asking.
Mylenium -
I get an error when I try to start creative cloud that asks me to update. I download the updated installer and run it. I then get an error that says:
Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'.
Following the message is two buttons. Quit and Get Creative Cloud. If I follow these directions I will sit here all day just downloading and trying to install Creative Cloud only to find out that I have a problem for which I need to download and install Creative Cloud. This would be like the person who uses a whole bottle of shampoo every time they get in the shower just because is says lather rinse repeat. Can you break this endless loop for me?Ado Bee in the future please only migrate documents and settings. Adobe applications are not designed to be copied from one computer to another.
You may still be able to recover by completing the following steps:
Run all available uninstallers in the Applications/Utilities/Adobe Installers folder
Run the CC Cleaner Tool - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Reinstall the Adobe Creative applications included with your membership - Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html -
Updating of Creative Clouds apps seems to have no effect
The application manager tells me to update some of my apps, as (Photoshop CC, After Effects CC, InDisign CC, Bridge CC, Premiere Pro CC).
Everything works smooth, but if I check the application manager after restarting the iMac - it tells me again to do the same updates.
I have been doing the updates for some days now, whithout any solution.
I also tried to update Photoshop, from photoshops helpmenu - but that didn't work either.Thank you for your reply !
See these two screenshots for two of the logfiles: -
CS6 apps not updating through creative cloud app
Notifed that I have bug fixes available for my CS 6 applications, the fixes fail to install, even though they look like they downloaded ok. Console messages not that clear about problem Mac OSX 10.8.5.
SteveHere are a bunch of error messages. This is with the Photoshop CS 6 update. I don't have any idea why it is failing to find files to update/patch. I don't know if the error is with the Extension manager. I tried updating that to the latest but that update fails as well.
12/10/13 14:09:10:764 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ru.lproj/MainMenu.nib")(Seq 18)
12/10/13 14:09:10:765 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/no.lproj/MainMenu.nib")(Seq 20)
12/10/13 14:09:10:765 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_CN.lproj/InfoPlist.strings")(Seq 22)
12/10/13 14:09:17:163 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ru.lproj/InfoPlist.strings")(Seq 29)
12/10/13 14:09:17:163 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/cs.lproj/MainMenu.nib")(Seq 30)
12/10/13 14:09:17:164 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/cs.lproj/InfoPlist.strings")(Seq 32)
12/10/13 14:09:17:164 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/hu.lproj/MainMenu.nib")(Seq 33)
12/10/13 14:09:17:164 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/tr.lproj/InfoPlist.strings")(Seq 35)
12/10/13 14:09:17:235 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/sv.lproj/InfoPlist.strings")(Seq 38)
12/10/13 14:09:17:633 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ko.lproj/MainMenu.nib")(Seq 41)
12/10/13 14:09:17:783 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_TW.lproj/Localizable.strings")(Seq 45)
12/10/13 14:09:17:795 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_CN.lproj/Localizable.strings")(Seq 49)
12/10/13 14:09:17:795 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_CN.lproj/MainMenu.nib")(Seq 51)
12/10/13 14:09:17:807 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/uk_UA.lproj/InfoPlist.strings")(Seq 54)
12/10/13 14:09:17:807 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/fi.lproj/MainMenu.nib")(Seq 55)
12/10/13 14:09:17:900 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/fi.lproj/InfoPlist.strings")(Seq 59)
12/10/13 14:09:17:969 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/uk_UA.lproj/MainMenu.nib")(Seq 62)
12/10/13 14:09:18:358 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_TW.lproj/InfoPlist.strings")(Seq 80)
12/10/13 14:09:18:359 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_TW.lproj/MainMenu.nib")(Seq 81)
12/10/13 14:09:18:359 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/tr.lproj/MainMenu.nib")(Seq 83)
12/10/13 14:09:18:445 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/da.lproj/InfoPlist.strings")(Seq 87)
12/10/13 14:09:18:479 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pl.lproj/InfoPlist.strings")(Seq 90)
12/10/13 14:09:18:491 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ko.lproj/InfoPlist.strings")(Seq 93)
12/10/13 14:09:18:491 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/sv.lproj/MainMenu.nib")(Seq 95)
12/10/13 14:09:18:492 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pt.lproj/MainMenu.nib")(Seq 97)
12/10/13 14:09:18:503 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ko.lproj/Localizable.strings")(Seq 101)
12/10/13 14:09:18:541 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/hu.lproj/InfoPlist.strings")(Seq 106)
12/10/13 14:09:19:609 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/da.lproj/MainMenu.nib")(Seq 113)
12/10/13 14:09:24:278 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pt.lproj/InfoPlist.strings")(Seq 123)
12/10/13 14:09:24:291 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/no.lproj/InfoPlist.strings")(Seq 126)
12/10/13 14:09:24:345 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pl.lproj/MainMenu.nib")(Seq 134)
12/10/13 14:09:29:156 | [ERROR] | | OOBE | DE | | | | 12822 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pl.lproj/MainMenu.nib")(Seq 13)
12/10/13 14:09:35:718 | [WARN] | | OOBE | DE | | | | 9192 | DW050: The following payload errors were found during install:
12/10/13 14:09:37:498 | [INFO] | | OOBE | DE | | | | 9192 | - 0 fatal error(s), 32 error(s) -
Need to update other Creative Cloud apps
AAM popped up this morning saying that 20 applications had updates. Since I was working, I unchecked some of the applications so that only the applications I was working with today would get updated. Now I want to get the rest of the updates but when I start AAM it just shows my installed apps and nothing about updates. How do I update the rest of the apps?
From an application menu just choose Help > Updates. That will launch the Updater part of AAM and you will be able to install the remaining updates.
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Creative Cloud App Won't Install CC Apps or Update CS6 Apps
I have the CS6 Master Collection installed on my Mac. I just updated to the new OS X Mavericks 10.9 hoping that might solve the problem, but the Creative Cloud app still is NOT working.
The app tells me I have updates, and gives me the option to add the CC apps for the Creative Suite, but gets to maybe 42% and then gives a general error.
The pop up window error says:
Installation failed.
Errors encountered during installation (7).
And when you click on More Information, all you get is this:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
which tells me nothing.
I am not able to do anything with Creative Cloud, except to update the Creative Cloud app itself every few days. The CC desktop app (which runs from my top menu bar) is up to date, but still doesn't work.
How do I get the app to work and update my CS6 apps and install the CC collection?
Thank you!"Exit Code :7" is not what you need to look up. See the screenshot below for my error code.
I looked up "Error: DF024" and below is the link and a screenshot of what it said on the Creative Cloud help page.
Error DF024 installing Creative Cloud products | Mac
I changed the name of my "Recommended" folder to "Recommended_backup". I then reinstalled and got the same error. I reread the code and realized that the path for my error is slightly different than what is listed on the Creative Cloud Help page. Instead of a path of "Library/Colorsync/Profiles/Recommended", mine actually read "Library/Colorsync/Profiles/Profiles". This time I went into the folder and changed the name of of the "profiles" folder to "profiles_back-up" and it worked!!!!!!
Below is what my folder looks like after a successful install of Illustrator CC. The 2 folders highlighted in yellow are the folders that I renamed and the 2 green highlighted folders appeared after installation. -
Just updated via the creative cloud app and now lightroom won't even load.
As the title states:
I've just updated via creative cloud app, ran lightroom from the standard shortcut on m desktop and got 5.7. Exited that and tried to run from the new shortcut. No load.
Thought it might be to do with still having 5.7 installed, so uninstalled that via creative cloud app and it still wouldn't load. Noticed that the creative cloud app still showed lightroom as being installed (5.7 had disappeared on first uninstall). Selected uninstall again and this time it went from the installed section of the app to being an option to install.
Installed new version and it won't load.
Could someone please advise how to resolve this as I would like to be able to access my files and the changes I made.
Thankyou in advance,
MattModerator:
Please note. The solution posted to sign out of and back into creative cloud app appears to have worked
I didn't see that before writing this post. -
I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.
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Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it
I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app. Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager. This allowed me to at least see all of the other CC programs and install several of them. Its my understanding that APM is suppose to update itself to the CC app but it never does. I'd really like to have the CC app to interact with the cloud as is intended. plz advise and help.
Nickpl the forums are fairly active right now. You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait. We are updating these areas with any new issues or solutions which are being discovered.
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Updating the Adobe Creative Cloud App via AUSST
Recently I began rolling out the full CC suite to my mac users pointing to an AUSST server which seems to run fine for updating some of the CS5/etc products.
My primary reason to roll things this way is so I can set scripts to automate their updating of software as they do not have local admin permissions.
After the install, the Creative Cloud app that lives in the status bar prompts wanting to be updated. If I select no/quit and then call RemoteUpdateManager it does not find an update for this application.
To update this application requires admin priv's which sort of negates me rolling these apps out in this mannor. Did I miss something somewhere?We are having the same issue. To avoid manually entering administrator credentials on each mac every couple days, wWe started using RUM. RUM works great with updating the individual apps (like Photoshop and Illustrator) but, it does not update the CreativeCloud.app. So, every couple of days, the IT department gets a call from each Mac/CC user to enter the administrator credentials so the CreativeCloud.app can make changes to the system. The defeats the purpose of using RUM. Is there no way to remotely update the individual applications AND the update/install the CreativeCloud.app?
-
Creative Cloud (app) crashes on startup after update
After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process: Creative Cloud [38993]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.7.2.419 (???)
Code Type: X86 (Native)
Parent Process: launchd [246]
Responsible: Creative Cloud [38993]
User ID: 501
Date/Time: 2014-09-07 11:10:17.416 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
Submap 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
__UNICODE 00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x97151f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9715116c mach_msg + 68
2 com.apple.CoreFoundation 0x913a0bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x913a01d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9139f9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9139f84b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x929bab5d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x929ba8e2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit 0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x972dd15c -[NSApplication run] + 727
12 libcef.dylib 0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib 0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib 0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib 0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib 0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib 0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib 0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib 0x02238743 0x2232000 + 26435
20 HEX.dylib 0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib 0x02236ef6 processMessage + 230
22 NXGCore.dylib 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0 libstdc++.6.dylib 0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
7 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 40:
0 libsystem_kernel.dylib 0x97156b76 __semwait_signal + 10
1 libsystem_c.dylib 0x969e6fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x969e6e62 usleep$UNIX2003 + 60
3 AppsPanelIL.dylib 0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4 AppsPanelIL.dylib 0x0c3573e3 0xc263000 + 1000419
5 AppsPanelIL.dylib 0x0c360d6c timerThread(void*) + 76
6 AppsPanelIL.dylib 0x0c39a950 threadProcHandlerMac(void*) + 48
7 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
9 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU: 7
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 516725
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1484K
CG image 2296K
CG raster data 24K
CG shared images 196K
CoreAnimation 2432K
CoreAnimation (reserved) 8K reserved VM address space (unallocated)
CoreServices 128K
Foundation 4K
IOKit 5192K
IOKit (reserved) 64K reserved VM address space (unallocated)
Image IO 4208K
Kernel Alloc Once 4K
MALLOC 159.3M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenGL GLSL 1280K
Stack 195.2M
VM_ALLOCATE 17.0M
WebKit Malloc 1216K
__DATA 17.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 52.2M
__OBJC 2504K
__PAGEZERO 4K
__TEXT 199.4M
__UNICODE 544K
mapped file 158.0M
shared memory 68K
=========== =======
TOTAL 820.0M
TOTAL, minus reserved VM space 820.0MA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Adobe Creative Cloud app can't update any application
Hello
I have a problem wit update all the installed programs by Adobe Creative Cloud app. After installing all the programs, the have always status up to date (green icon), but that is not true. For another computer that have higher version. Adobe Creative Cloud app it's up to date for Version 1.6.0.393 released on 05/27/2014. All the file and font is sync'd but application not. I have OSX 10.8.5.
Best
KrzysztofLink for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
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