Update to Device Software 5.0 on Curve 8330

RIM sent me an e-mail today inviting me to upgrade my Sprint Curve 8330 to Device Software 5.0. In the past, this wasn't available on Sprint devices. My computer is a Mac, so I connected to Blackberry Desktop Manager and it said that there are no upgrades available. Am I able to upgrade my device software?

Hi
addydaddy wrote:
Same experience with me. Carrier is Bell Mobility. I think BlackBerry has missed a step somewhere. Mine says same message "no updates available" and takes me back to reference v4.5 which is my current OS.
Check the FULL OS version. 4.5 on its own is meaningless. Options > About 3rd line will show the full version on your device. For example, mine shows v5.0.0.681.
Then find your carriers' latest offering from here
http://us.blackberry.com/support/downloads/download_sites.jsp
and compare the two.
There is nothing preventing you upgrading to a newer version from a different carrier providing you navigate to the downloaded OS on computer C:\Program Files\Common Files\Research in Motion\AppLoader and delete the file vendor.xml.
Blackberry Best Advice - Back-up weekly
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Similar Messages

Trying to update my device software

I'm trying to update my device software.
There is new software that's available for my BB 8900
but my wireless provider has the older version v4.6.1.250
I've tried to download from the BB website but fails to do so.
Has anybody updated their curve 8900????

This is what need to do -
1. Check the available software is specifically designed for your device or not
2. If it's for your device, then check is it released for your carrier or not
3. If it's for your carrier, then download and install in your PC and use Desktop Manager to load the new device OS in your 8900
4. If it's not released for your carrier, after installation look for vendor.xml file from c:\program files\common files\research in motion\apploader
5. Connect your device and install the new OS via desktop manager.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Hpw to update my device software?

hpw to update my device software?

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDeviceSoftware&thread.id=52...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Is there a way of updating the device software to a more current version

I have a blackberry pearl, an 8110 pearl and an 8310 curve.   want to put the max memory in them , can the device software be updated to higher versions than they currently have in order to support the larger memory cards?

Check with you carrier on availability of updates device OS. Get the update installed in your PC.
Check below steps for OS upgrade -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Follwoing info on max media capacity by device OS versions -
    BlackBerry Device Software                             Media Card Size Limit
BlackBerry Device Software 4.2.0                                 Up to 2 GB
BlackBerry Device Software 4.2.1                                 Up to 4 GB
BlackBerry Device Software 4.2.2                                 Up to 4 GB
BlackBerry Device Software 4.3.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above              Up to 16 GB
BlackBerry Device Software 4.6.0                                 Up to 16 GB
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

App error 200 while updating my device software

Could anyone please give me some advice?
I was updating my Blackberry device software and after the update had finished was prompted to restart my system and the phone but my phone has since refused to come on. it keeps showing 'App Error 200' reset
The issue is that my blackberry is loading when the battery is removed and inserted again, but won't log in. After a while a white screen is displayed with the following message: App Error 200 and Reset just below it.
When I select the reset option, the above mentioned process just repeats itself.
My Blackberry desktop application does not even recognise up my phone once it is plugged in again.
please i would appreciate any help to correct this error and regain the use of my phone

i tried this one & it worked
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&d...
or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB03901&sliceId=2&cm...

Can't update my device software

Dear,
         I have BB Z10 and i can't update software version by any method of 3 methods you provide ! first method to update through BlackBerry Link don't work with me as i can't find " install update " button on the application . Second update from the web don't work with me too as it show me error on " 15% " done ! . last way to update through device require Wifi connection and I don't have one but i have data-plan which can cover the update size but the device can't download without wifi . so plz can you help me solving this problem and i hope you will permit big-size downloads through data plan withoud need of Wifi in the future thank you

Same here. Win 8, BB Link 1.1.1.32. Z10 device detected, PW entered. I can sync all items and view files in explorer on device. Notice on BB that new OS avail from Bell (I do not have wi-fi). In BB link "Automatically download updates for your device software and Blackberry Link" is checked. Settings (gear) page for device shows links to Backup (works), Restore and Remove device. There is no notice to install new software and no icon on the left where screenshots on the web say it should be. No event logs show an error. Just does not work even with elevated admin rights. Been plugged in for 2 days now.   There are no files over 100 MB on the computer in the past week indicating that BB link has actually downloaded anything and it is pending.
Is there an option to manually download the software and make it available to the BB link to install? We also want to use the BB Link to pre upgrade the OS before giving devices to users and activating them on the BDS server.
I have the local Firewall and network Firewall not showing any blocks. On the BB Link main screen created a log file on the desktop.   In the zip the Desktop.log shows the following:
11:25:38.222|DEBUG|70|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::AppLoader::LoaderClient::HandleLoaderErrorIN:0x(hidden)] Failed invoking LoaderClient's method - result "4016".
11:25:38.222|DEBUG|70|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::AppLoader::LoaderClient::HandleLoaderError] Error description: An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
11:25:38.222|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|[DeviceSoftwareManagerModel.Update]: Error: An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
11:25:38.222|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|Pre-downloading device software update finished. Result: False
11:25:38.223|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|Unregister update pre-download operation
11:25:38.223|ERROR|70|Rim.Desktop.SoftwareUpdates|0|Failed to download device software update

Ovi suite not updating my device software

When i going to update my E71 device software update i got this error " Support software installation failed" i have attachmed that image as well , Please help me in this regard,
Thanks
Attachments:
e 71.JPG ‏116 KB

Ali2010 wrote:
When i going to update my E71 device software update i got this error " Support software installation failed" i have attachmed that image as well , Please help me in this regard,
Thanks
Rontom is right and I also noticed that you've several apps running on your PC. Close all other apps when you update phone firmware.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

How can I update my device software when my phone keeps rebooting? Please help!

Hi!
Ok so yesterday, my phone randomly froze. The screen went white and error 102 came up. After lots of research, I realized only updating my blackberry would sort it out. It was impossible though as my blackberry started to load 3/4 of the way and then reboot again. Today, I ended up having to wipe my whole system to which I got error 507. For a while my phone wouldn't find any updates and when it did, it would begin to update and then my phone would reboot mid update. I FINALLY found apploader on my system after a big struggle LOL to which it told me I had no software (which I was aware of) and didn't give me the option to add or install everything. I then manually downloaded the software I needed and started apploader again to which it FINALLY found my software, went all the way through to the stage I needed. Told me what would be installed (software, app world, bbm, etc). I started celebrating, went through with the update to which my phone just REBOOTED AGAIN! So obviously the update couldn't complete! I've been through everything.. uninstalled and reinstalled my OS, wiped my phone system, deleted vendor. But absolutely nothing is working. I've got all the way to the end finally and can nearly update my system but the phone just won't stop rebooting. Help!
Thank you

This tip is for those users where the 'Safe mode' works which want to install new or current device software and restore existing apps in one update.
I had a similar issue. My Torch rebooted about 30s after the home screen was up again so I could not use DTM to help me. So I used the ‘Save mode’ procedure by holding down the escape key when I saw the loading bar appear and then released it when the home screen was up with a ‘Safe screen’ message, saying OK then.
see for ‘save mode’ link:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=08A4E88DB3F21D4A860414EDED22AB58?...)
Once my Torch was steady and did not reboot any more I deleted the 2 apps which might have caused the issue after upgrading them (Who knows why my phone did to tart this afterwards?).
If your phone still reboots after a 'safe' boot, it might be a hardware issue, either in your phone or the cable connections. Try a different USB port, another cable, wiggle on the connection points to see what happens. It could also be that its device software got corrupted and then look elsewhere on this forum.
However, if the safe mode works I suggest reconnecting to your DTM7 in ‘Safe mode’. (Are you running DTM version 7 ?; I suggest it for the next tip).
Now, after you made another backup rather then using the’ Apploader route’ you went through before I suggest to select under Device ‘Update’ and then after it cannot find a newer version it says: ‘Connecting to your BlackBerry device’ and finally ‘There are no Blackberry Device Software updates available’.
Now select ‘View other Versions’ which then points to ‘Device software’ versions on your PC. (I assume you have at least one installed on your PC).
Highlight the ‘currently installed’ version and click install. Under ‘Update Options’ on the next screen check ‘Back up device data’ and uncheck ‘Email me…’ and then select ‘ Install update’
Now hands off till you get the’ Updating complete’ message. Follow all the prompts for each app. You might have to reload data from one of your previous backup files (it depends how convoluted your BB status is, i.e. did your wipe your phone with another method first?). If you did not and your apps are still present then my method should restore all your current data and apps.
I hope this can work for you too. Let me know by accepting this as a solution or ‘Like” it

Error while updating desktop & device software

I want to update my BB 9780 software (actual software version 6.0 bundle 1306 to bundle 2554) using the desktop software. When initializing the update I get following messages: - an updated Blackberry desktop software component must be installed before you can continue After clicking on install I get following error message: - there was an error updating your software: an error has occured while downloading the BlackBerry Desktop Software. Please try again. I manually re-installed the desktop software but the error keeps on popping up. Tx for Help. Cozze

i tried this one & it worked
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&d...
or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB03901&sliceId=2&cm...

THere was an error updating your sofware. An error has ocurred while updating your devices software. Device communications error encountered. [A:0x0000000F].

I've tried the suggestion "Please try the following: Disconnect your device and restart your computer. Restart the loading process" multiple times with or without battery, but still the same.
This error propmpted while loading the system software.
Anyone encounter this issue befire and how to fix it, really appreciated
Thanks.

I found it in loader.log
[3] [8est:58:28:921] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Writing to Loader Action Log "52BE2234:3.10.0.47TM connection type: PC"
[3] [8est:58:28:923] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Got LAL_RESPONSE
[3] [8est:58:28:927] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Retrieving persistent data struct
[3] [8est:58:28:928] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Got persistent data struct
[3] [8est:58:28:928] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Retrieving Blocked OS CFP
[3] [8est:58:28:929] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Got Blocked OS CFP
[3] [8est:58:28:929] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Getting the Device PIN
[3] [8est:58:28:929] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Got Device PIN
[3] [8est:58:28:929] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Getting the Device BSN
[3] [8est:58:28:930] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Got Device BSN
[3] [8est:58:28:931] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Corrupting opposite QNX partition 1, on archive load
[3] [8est:58:28:980] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Programming Flash. Filesize: 1834156032 total bytes
[3] [8est:58:39:751] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:1143] Command failed due to timeout
[1] [8est:58:39:753] [CfpProgrammer] [0x00002f9c] [CfpProgrammer.cpp:859] cfp operation failed (15): "Device communications error encountered. [A:0x0000000F]
Please try the following:
- Disconnect your device and restart your computer.
- Restart the loading process."
[1] [8est:58:39:753] [QnxProgrammerHelper] [0x00002f9c] [QnxProgrammerHelper.cpp:288] CFP::LoadQCFMFile failed. Error: F
[1] [8est:58:39:754] [QnxProgrammerHelper] [0x00002f9c] [QnxProgrammerHelper.cpp:322] WriteModule OS failed.
[20] [8est:58:39:757] [Loader] [0x00002f9c] [Loader.cpp:877] Switching connect state from 3 to 0 (timeout 15000 ms)
[20] [8est:58:39:757] [USBEnumManager] [0x00002a20] [USBEnumSerializer.h:66] Lock requested, maximum wait = 180000 ms
[20] [8est:58:39:757] [USBEnumManager] [0x00002a20] [USBEnumSerializer.h:70] Lock acquired
[3] [8est:58:39:757] [CfpProgrammer] [0x00002a20] [CfpProgrammer.cpp:1143] Requesting BootImage Exit

Re: BES 5 Updating Device Software from 4.6 to 5.0

Can you comment on how I can download the actual 5.0 OS for a device? I have a Curve 8330 and it is listed as a compatible device for 5.0. I have installed software on my PC that checks for Updates and says NONE. I checked for updates via Options --> Wireless and says NONE. I'm on SPRINT and not sure if that matters, but for whatever reason the device shows as compatible, but I cannot seem to update.
Is there a way to simply download the OS file and install? I know you have great steps, but they don't seem to work for me, in that I'm at the mercy of the "Find updates" and its not showing OS 5.0
Any pointers would be greatly appreciated, thanks :-)
...Ryan

worb68 wrote:
Ryan,
Use the link above - i had the same problem as you if you follow BES upgrade instructions.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
we need to do this globally - we are in London but have BES devices in NY, London, Paris, Amsterdam & India.
Whats the best way to upgrade these?
W.
I would send them the instruction I just sent. it worked reall well for me.
I would also suggest to stagger them to 30 or so per day as you will get a few calls and dont want them all on the same day unless you have the people to assist with it.
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Can't update device software

Hi,
The Blackberry desktop software freezes whenever I try and update the device software with the latest version. It gets stuck on the 'Backup - connecting to device' step and nothing then happens at all. Under normal operation the phone synchs okay with calendar, photos etc so I am not clear why it would fall down on this step, Any advice?
I have the latest deskptop software and the phone is a Curve 8520. Thanks.

Hi,
The Blackberry desktop software freezes whenever I try and update the device software with the latest version. It gets stuck on the 'Backup - connecting to device' step and nothing then happens at all. Under normal operation the phone synchs okay with calendar, photos etc so I am not clear why it would fall down on this step, Any advice?
I have the latest deskptop software and the phone is a Curve 8520. Thanks.

Fatal Error while trying to update device software

I have recently purchased my first blackberry (the storm). I have added the desktop manager to my computer and when I connect my device, it automatically checks for updates. It shows that I have have software updates to download, it gives me a summary of applications to update. Then it asks to click finish. When I do that, it goes to an Error message: Fatal error has occured while updating your devices software. Please try again. I have tried many times, and I even removed the desktop manager and reloaded it, with the same results. Any ideas?

What version of the desktop manager are you using? Do you have enough free memory? and what version are you using now, options/status
If someone helped you give them kudos. Research all info!

Can't sync after device software update

I updated the device software on my 8530 to version 5.0.0.1000. Since then I have been unable to synchronize Organizer data between my 8530 and Outlook (2003) on my PC (Windows Vista) using the BlackBerry Desktop software (version 6.0.0.43). I keep getting the error message "Error encountered: Error code - 0x80040fb3. Check documentation". After clicking OK I get the message "Unable to complete synchronization".
Media data synchronizes okay.
Also, after the device software update, whenever I turn off and turn on my 8530 I get the message "Uncaught exception: java.lang.NullPointerException"
Help appreciated!

We have been down similar paths... I upgraded the OS to 5.0.0.983 last night and it didn't go well. It was getting the "Uncaught exception: java.lang.NullPointerException" error.
I wiped the whole BB and started fresh. Then I was getting 0x80040fb3 errors for Contact sync'ing.
I have ~700 contacts in Outlook and they sync'd fine. I went through the sync details screen and found a couple that once I deleted them, it would get to the end of the sync process and then give me that "Unable to Complete Synchronization" error. In utter frustration, I moved all the contacts to another contact folder and created a "Test Test" contact. It still had the unable to complete error - even with just ONE contact? Anyone have any ideas?

Updated device software changes

I just updated my device software, which I didn't need to do, and there some changes that were made that I would like to have changed back to factory settings and wondering if it is possible.
First question: Can I undo that unnecessary software update to restore the factory settings?? If not.........
Second qustion: How can I change 'Default Device' on device to another setting (i.e. in Calender)??
Another issue: When viewing emails, is there a way to set the device to always display the images in the emails??
Thanks for any helpful suggestions.
Message Edited by dwchin on 05-29-2009 11:27 PM
Solved!
Go to Solution.

1. not unless you uninstall 4.5 and reinstall 4.2
2. options- advanced options- default services- change CICAL
3. open messages icon, menu button, options- email settings, select your email in the first option,
EnABLE HTML set to YES, DOWNLOAD IMAGES set to YES

Update to Device Software 5.0 on Curve 8330

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