Update to iTunes

As per other comments - major problem installing latest update - I seemed to have worked around this problem, and I have to be honest not sure how by accessing it through the control panel and then folders and it appears that music, videos etc are playing ok - problem is the shortcut on my computer as I am currently receiving a message headed "Problem with Shortcut - this action is only valid for products that are currently installed" and anything I have tried has failed - these have included deleting the shortcut and reloading again - Also anyone using the shortcut causes the computer to freeze up
Any one who has a suggestion would be helpful

Thanks Neil!
Here's a explanation of what's going on.
The "missing iTunes.msi" message indicates that your iTunes.msi file is damaged, rather than missing. The iTunes.msi contains the installer database for iTunes ... the list of what registry files and program files and whatnot have been installed on your PC by iTunes. Because the msi is damaged, iTunes can't be uninstalled via the Add/Remove Programs control panel.
The (installed) iTunes shortcuts are what are known as "advertised shortcuts". The first thing that happens when you click one is that a check is run of the program files and registry entries and whatnot that are on the PC. If something is missing on the PC, the Windows Installer Service will attempt to do a repair install of iTunes. But the check is run against the information stored in the iTunes.msi, which is damaged on your PC. So that's why you're getting the error message when you try to launch iTunes from the shortcuts.
Here's a way around the current issues.
Quit iTunes if you have it open.
Download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now run the utility ("Start > All programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit CleanUp, restart the PC and try another iTunes install. Does the install go through okay? If so, does iTunes start launching properly for you now?

Similar Messages

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    Click here and follow the instructions.
    (98897)

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    Sony Corporation VPCX11S1E
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    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
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    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
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    WebKit accelerated compositing is enabled.
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    Video Display Information
    Intel Corporation, Intel(R) Graphics Media Accelerator 500
    **** External Plug-ins Information ****
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    The drive E: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {4C73E5E8-064C-400E-9850-AB0485F639A2}
    Description:            Microsoft Virtual WiFi Miniport Adapter
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 01:00:00 1970
    Lease Expires:       Thu Jan 01 01:00:00 1970
    DNS Servers:        
    Adapter Name:        {DCE376E2-098D-4857-BF60-DBC90172CBA3}
    Description:            HUAWEI Mobile Connect - 3G Network Card
    IP Address:             10.162.117.8
    Subnet Mask:          255.255.255.240
    Default Gateway:    10.162.117.1
    DHCP Enabled:      No
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 01:00:00 1970
    Lease Expires:       Thu Jan 01 01:00:00 1970
    DNS Servers:         10.148.128.18
                                    10.148.128.26
    Adapter Name:        {226D8A54-B7DA-4F1F-8EAB-614C5F54FABE}
    Description:            Qualcomm Gobi 2000 HS-USB Mobile Broadband Device 9225
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      No
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 01:00:00 1970
    Lease Expires:       Thu Jan 01 01:00:00 1970
    DNS Servers:        
    Adapter Name:        {918B9F90-A145-4FD5-8150-E330DF9E74A1}
    Description:            Bluetooth Device (Personal Area Network) #2
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 01:00:00 1970
    Lease Expires:       Thu Jan 01 01:00:00 1970
    DNS Servers:        
    Adapter Name:        {87949730-0CE0-4483-A8AA-4FBC19A613D9}
    Description:            Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 01:00:00 1970
    Lease Expires:       Thu Jan 01 01:00:00 1970
    DNS Servers:        
    Adapter Name:        {1678E6C4-0A8D-49F9-B86A-30133B9C2AEB}
    Description:            Qualcomm Atheros AR9285 Wireless Network Adapter
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 01:00:00 1970
    Lease Expires:       Thu Jan 01 01:00:00 1970
    DNS Servers:        
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
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    Connection attempt to Apple web site was unsuccessful.
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    **** Device Connectivity Tests ****
    iPodService 10.6.1.7 is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) SCH Family USB Universal Host Controller - 8114. Device is working properly.
    Intel(R) SCH Family USB Universal Host Controller - 8115. Device is working properly.
    Intel(R) SCH Family USB Universal Host Controller - 8116. Device is working properly.
    Intel(R) SCH Family USB2 Enhanced Host Controller - 8117. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod touch (3rd generation) running firmware version 3.1.3
    Serial Number:       9C01639A6K2
    iPhone 4S running firmware version 5.1
    Serial Number:       DNQHF0ENDTD7
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.
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    Regards
    Aderito
    <Email Edited By Host>

    In the course of your troubleshooting to date, have you worked through the following document?
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