Update to Photoshop CC (14.1) crashes
I just ran the update to PS 14.1 and it crashed ('update failure', Win7/64). Now PS won't start anymore ('invalid nternal file signature').
How do I fix that?
same thing happened to me. when i tried to run the upgrade again, the updates panel shows i have no new updates.
Similar Messages
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After recently updating CS6 photoshop crashes as soon as I open it
I can't get Photoshop CS6 to stop crashing. I ran the Application Manager and updated most of my CS6 applications. Now photoshop crashes every time I open it. Any ideas?
Moving this discussion to the Photoshop General Discussion forum.
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Been using Photoshop CC 2014.1 since it came out and just recently I have been getting several crashes where I get the spinning Beach Ball. It actually ends up crashing my computer. I reinstalled PSD CC 2014 but it still happens. I also have PSD CS6. Tried opening the same file in that program and it also crashed. Tried opening it on my other computer (MacBook Pro - 4 year old computer) and it worked fine. Occasionally I get a message that says "Scratch Disk Error". I use a 27 inch iMac running OS 10.9.4 - 32GB of Ram. Any help would be great.
Hi,
I appreciate my answer probably won't help but might point in the right direction. I had the same problem albeit PC based - I found by trial and error that Photoshop CC crashed/was unstable and took Windows with it when I was also using TomTom's My Connect service, Photoshop remained this way (same symptoms you described) even when I stopped using the TomTom service - until a reboot.
TomTom My Connect is their online "utility" for updating their portable sat navs, the crash occurred when both the utility was running and the sat nav connected via USB.
I find it interesting that two essentially online services caused one to crash?
Regards -
How to get Photoshop CS5 to stop crashing on open
My Photoshop CS5 keeps crashing on open. This is a clean install. I don't have any fonts (other than the ones that Photoshop installed). I tried clearing the Preferences and it didn't do anything. I've restarted several times. Other Adobe (Dreamweaver, Illustrator) software all seem to be working properly. Please help read the error report and provide a solution. I am in critical need (of course) to use Photoshop. My macbook pro is update to date with Snow Leopard. I have updated all the extensions/whatnot on Adobe Photoshop. What do I do?!?!
ERROR report below=====
Process: Adobe Photoshop CS5 [409]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: 12.0 (12.0x20100407.r.1103) (12.0)
Code Type: X86-64 (Native)
Parent Process: launchd [94]
Date/Time: 2011-05-02 15:00:34.700 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 610 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 14 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: CF15004B-E4D5-4308-857D-7447D055ACE5
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000030
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff873ddc02 _CFBundleGetLanguageSearchList + 34
1 com.apple.CoreFoundation 0x00007fff873ddadf CFBundleCopyResourceURL + 47
2 AdobeOwl 0x0000000103624880 0x1035f3000 + 202880
3 AdobeOwl 0x000000010362503c 0x1035f3000 + 204860
4 AdobeOwl 0x000000010362513f 0x1035f3000 + 205119
5 AdobeOwl 0x000000010361e62c 0x1035f3000 + 177708
6 AdobeOwl 0x000000010363214f OWLRemoveObjCExceptionCallback + 25575
7 AdobeOwl 0x000000010361e240 0x1035f3000 + 176704
8 AdobeOwl 0x000000010362f1ef OWLRemoveObjCExceptionCallback + 13447
9 AdobeOwl 0x000000010362f243 OWLRemoveObjCExceptionCallback + 13531
10 AdobeOwl 0x0000000103628c93 OWLThemeAddBrush + 7399
11 AdobeOwl 0x0000000103629031 OWLThemeAddBrush + 8325
12 AdobeOwl 0x0000000103627784 OWLThemeAddBrush + 2008
13 AdobeOwl 0x00000001036d2532 OWLDocumentSetCursorForTrackResize + 46000
14 AdobeOwl 0x00000001036d3ec5 OWLDocumentSetCursorForTrackResize + 52547
15 AdobeOwl 0x00000001036d2926 OWLDocumentSetCursorForTrackResize + 47012
16 AdobeOwl 0x00000001036da6ff OWLOSXApplicationContainerCreate + 63
17 com.adobe.Photoshop 0x00000001012e1100 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16795076
18 com.adobe.Photoshop 0x0000000100c4c08f AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9893203
19 com.adobe.Photoshop 0x0000000100c4c186 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9893450
20 com.adobe.Photoshop 0x000000010062b4f6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3467706
21 com.adobe.Photoshop 0x00000001006b4ded AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4031153
22 com.adobe.Photoshop 0x0000000100237f3f 0x100000000 + 2326335
23 com.adobe.Photoshop 0x00000001002383a7 0x100000000 + 2327463
24 com.adobe.Photoshop 0x0000000100002ea4 0x100000000 + 11940
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8106012a kevent + 10
1 libSystem.B.dylib 0x00007fff81061ffd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff81061cd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff810617fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff81061128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff81060fc5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff81060f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8106135c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff81060fc5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff81081f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81085da1 _pthread_cond_wait + 1286
2 com.adobe.amt.services 0x0000000108f7dc53 AMTConditionLock::LockWhenCondition(int) + 37
3 com.adobe.amt.services 0x0000000108f76cce _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 92
4 com.adobe.amt.services 0x0000000108f7dcbe AMTThread::Worker(void*) + 28
5 libSystem.B.dylib 0x00007fff810804f6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff810803a9 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff810472ee semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x00007fff818421de MPWaitOnSemaphore + 96
2 MultiProcessor Support 0x000000011bd44bd3 ThreadFunction(void*) + 69
3 ...ple.CoreServices.CarbonCore 0x00007fff817ad335 PrivateMPEntryPoint + 63
4 libSystem.B.dylib 0x00007fff810804f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff810803a9 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff81081f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81085da1 _pthread_cond_wait + 1286
2 ...ple.CoreServices.CarbonCore 0x00007fff8186be13 TSWaitOnCondition + 118
3 ...ple.CoreServices.CarbonCore 0x00007fff817db268 TSWaitOnConditionTimedRelative + 177
4 ...ple.CoreServices.CarbonCore 0x00007fff817d5173 MPWaitOnQueue + 215
5 AdobeACE 0x000000010592c23d 0x1058f2000 + 238141
6 AdobeACE 0x000000010592bbea 0x1058f2000 + 236522
7 ...ple.CoreServices.CarbonCore 0x00007fff817ad335 PrivateMPEntryPoint + 63
8 libSystem.B.dylib 0x00007fff810804f6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff810803a9 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff81081f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81081e19 nanosleep + 148
2 com.adobe.PSAutomate 0x00000001210820fb ScObjects::Thread::sleep(unsigned int) + 59
3 com.adobe.PSAutomate 0x0000000121064033 ScObjects::BridgeTalkThread::run() + 163
4 com.adobe.PSAutomate 0x00000001210821f6 ScObjects::Thread::go(void*) + 166
5 libSystem.B.dylib 0x00007fff810804f6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff810803a9 thread_start + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff81060f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8106135c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff81060fc5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000001037e4a90 rbx: 0x0000000119d6f0e0 rcx: 0x0000000000000000 rdx: 0x0000000103801d18
rdi: 0x0000000000000000 rsi: 0x0000000103801d98 rbp: 0x00007fff5fbfede0 rsp: 0x00007fff5fbfed40
r8: 0x0000000000000001 r9: 0x0000000119d6fc08 r10: 0x00007fff895eedfa r11: 0x00007fff873ddab0
r12: 0x0000000119d6f1f8 r13: 0x0000000000000000 r14: 0x00007fff5fbfef80 r15: 0x0000000000000000
rip: 0x00007fff873ddc02 rfl: 0x0000000000010202 cr2: 0x0000000000000030
Binary Images:
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0x103295000 - 0x10330dfef +com.adobe.adobe_caps adobe_caps 3.0.116.0 (3.0.116.0) <4A355686-1451-B19A-0C55-DFE49FD2539E> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
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0x1045b3000 - 0x1045deff6 +AdobeAXE8SharedExpat ??? (???) <7E809606-BF97-DB3A-E465-156446E56D00> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
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0x1047fc000 - 0x104812fff +data_flow ??? (???) <9C5D39A6-D2A2-9B6A-8B64-D1B59396C112> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x10482a000 - 0x1048c0fff +image_flow ??? (???) <B72AA922-0D68-D57E-96B1-2E009B0AD4AE> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x104937000 - 0x104955fff +image_runtime ??? (???) <32786637-C9BF-4CB6-2DF9-5D99220E00BE> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x104972000 - 0x104ba1fff +aif_ogl ??? (???) <615E7DF6-09B1-857A-74AC-E224A636BEE1> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x104c80000 - 0x104d13fff +AdobeOwlCanvas ??? (???) <EC667F6D-0BB6-03EA-41E8-624425B2BF4B> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x104d33000 - 0x10507cfef +com.adobe.dvaui.framework dvaui version 5.0.0 (5.0.0.0) <023E0760-0223-AB5D-758C-2C5A052F6AF4> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
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0x1058f2000 - 0x105a06fff +AdobeACE ??? (???) <E359887D-1E7F-5E62-CB8D-37CE4DBFB4D8> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x105a2b000 - 0x105a47fff +AdobeBIB ??? (???) <7A792F27-42CC-2DCA-D5DF-88A2CE6C2626> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x105a51000 - 0x105abbff7 +com.adobe.amtlib amtlib 3.0.0.64 (3.0.0.64) <6B2F73C2-10AB-08B3-4AB0-A31C83D1E5E0> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x105aee000 - 0x105bc1ffb +AdobeJP2K ??? (???) <465D1693-BE79-590E-E1AA-BAA8061B4746> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x105be1000 - 0x105be5ff8 +com.adobe.ape.shim adbeape version 3.1.65.7508 (3.1.65.7508) <0C380604-C686-C2E4-0535-C1FAB230187E> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
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0x105ced000 - 0x106188fff +com.nvidia.cg 2.2.0006 (???) /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/Cg.framework/Cg
0x10670e000 - 0x106764feb +com.adobe.headlights.LogSessionFramework ??? (2.0.1.011) <03B80698-2C3B-A232-F15F-8F08F8963A19> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
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0x106a55000 - 0x106a6efeb +libtbb.dylib ??? (???) /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/libtbb.dylib
0x106a7f000 - 0x106a85feb +libtbbmalloc.dylib ??? (???) /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/libtbbmalloc.dylib
0x106a8c000 - 0x106a8cff7 libmx.A.dylib 315.0.0 (compatibility 1.0.0) <B146C134-CE18-EC95-12F8-E5C2BCB43A6B> /usr/lib/libmx.A.dylib
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0x11b62b000 - 0x11ba4efef libclh.dylib 3.1.1 C (3.1.1) <0774DA8C-734E-2639-0F37-CCB20D17CDBD> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x11bad2000 - 0x11baf8fff GLRendererFloat ??? (???) <0AF0FF0D-6FD6-B5FA-9991-C8F58E8F1DD4> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oat
0x11bc00000 - 0x11bc07fff +Enable Async IO ??? (???) <9C98DC9E-5974-FE5D-75C3-16BC4738DCC8> /Applications/Adobe Photoshop CS5/Plug-Ins/Extensions/Enable Async IO.plugin/Contents/MacOS/Enable Async IO
0x11bc10000 - 0x11bc19fff +FastCore ??? (???) <F1D1C94D-4FE1-F969-6FC2-8D81837CA5E1> /Applications/Adobe Photoshop CS5/Plug-Ins/Extensions/FastCore.plugin/Contents/MacOS/FastCore
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0x7fff870ca000 - 0x7fff870defff libGL.dylib ??? (???) <0FA671EB-6FA0-BA97-C00A-C42247C22B26> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff870df000 - 0x7fff87110fff libGLImage.dylib ??? (???) <6925991A-9B1B-B9FA-645A-807F9BCC3DE7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff87194000 - 0x7fff87212ff7 com.apple.CoreText 3.151.8 (???) <5DCD6BD9-63FB-767E-5993-5AEBE890145B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x7fff8721d000 - 0x7fff872a2ff7 com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x7fff872a3000 - 0x7fff87364fef com.apple.ColorSync 4.6.6 (4.6.6) <EC6C8119-23F6-A96E-47A3-5CD31E462AE3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff87365000 - 0x7fff873a6fff com.apple.SystemConfiguration 1.10.5 (1.10.2) <FB39F09C-57BB-D8CC-348D-93E00C602F7D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff873a7000 - 0x7fff873acff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x7fff873ad000 - 0x7fff87524fe7 com.apple.CoreFoundation 6.6.4 (550.42) <770C572A-CF70-168F-F43C-242B9114FCB5> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff87622000 - 0x7fff87625fff com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff8765b000 - 0x7fff8765bff7 com.apple.CoreServices 44 (44) <DC7400FB-851E-7B8A-5BF6-6F50094302FB> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff87937000 - 0x7fff87a02fff ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <D3242F40-AA41-022C-1345-6BFC0E560460> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/V ersions/A/Resources/ColorSyncDeprecated.dylib
0x7fff87a03000 - 0x7fff87b24fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <48AEAFE1-21F4-B3C8-4199-35AD5E8D0613> /usr/lib/libcrypto.0.9.8.dylib
0x7fff87d26000 - 0x7fff87d75fef libTIFF.dylib ??? (???) <F0F7F0B7-7253-F88F-9E2D-FA3770143758> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x7fff87d76000 - 0x7fff881b9fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x7fff88213000 - 0x7fff88214ff7 com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) <BE4E577D-87EC-8FD0-5341-AE99CE4ADC99> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff88215000 - 0x7fff88640fef com.apple.RawCamera.bundle 3.6.4 (561) <C4AB0054-B2C8-246E-0F17-98F4BD5BE94C> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff88884000 - 0x7fff88884ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff88885000 - 0x7fff88925fff com.apple.LaunchServices 362.2 (362.2) <87E172DB-2C0E-E2E5-2A75-FB4284AECDAF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x7fff88932000 - 0x7fff889effff com.apple.CoreServices.OSServices 359 (359) <8F509D8D-4C94-9A1C-3A87-5B775D9F6075> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff889f0000 - 0x7fff889f6ff7 com.apple.CommerceCore 1.0 (9) <4C66D962-91B5-F25C-A6FF-DFD5F924A0DD> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x7fff889f7000 - 0x7fff88a04fe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <45B5B514-7CEB-38A9-F34A-1D96F010EC42> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.49f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A364, 465.76 GB
Serial ATA Device: KINGSTON SV100S264G, 59.63 GB
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x26200000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0x26220000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000Before, I ran the Adobe Application Manager and it didn't have any updates. And I can't updates through Photoshop because it crashes so I can't get to the menu bar to "Check Updates."
However, I tried the Adobe Application Manager again right now and this time it had an update for Photoshop. So I did it and this is what I get: https://skitch.com/unnamed-k97q/r7e1f/update-fail
Photoshop 12.0.4 update for Photoshop CS5
Done with Errors
I appreciate the help...I need this fixed... It's driving me nuts and I can't work.
Here's the latest error log, after I 'updated' to 12.0.4 with errors:
Process: Adobe Photoshop CS5 [8605]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: 12.0 (12.0x20100407.r.1103) (12.0)
Code Type: X86-64 (Native)
Parent Process: launchd [94]
Date/Time: 2011-05-02 23:29:53.807 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 27586 sec
Crashes Since Last Report: 21
Per-App Interval Since Last Report: 43 sec
Per-App Crashes Since Last Report: 21
Anonymous UUID: CF15004B-E4D5-4308-857D-7447D055ACE5
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000030
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff873ddc02 _CFBundleGetLanguageSearchList + 34
1 com.apple.CoreFoundation 0x00007fff873ddadf CFBundleCopyResourceURL + 47
2 AdobeOwl 0x0000000103624880 0x1035f3000 + 202880
3 AdobeOwl 0x000000010362503c 0x1035f3000 + 204860
4 AdobeOwl 0x000000010362513f 0x1035f3000 + 205119
5 AdobeOwl 0x000000010361e62c 0x1035f3000 + 177708
6 AdobeOwl 0x000000010363214f OWLRemoveObjCExceptionCallback + 25575
7 AdobeOwl 0x000000010361e240 0x1035f3000 + 176704
8 AdobeOwl 0x000000010362f1ef OWLRemoveObjCExceptionCallback + 13447
9 AdobeOwl 0x000000010362f243 OWLRemoveObjCExceptionCallback + 13531
10 AdobeOwl 0x0000000103628c93 OWLThemeAddBrush + 7399
11 AdobeOwl 0x0000000103629031 OWLThemeAddBrush + 8325
12 AdobeOwl 0x0000000103627784 OWLThemeAddBrush + 2008
13 AdobeOwl 0x00000001036d2532 OWLDocumentSetCursorForTrackResize + 46000
14 AdobeOwl 0x00000001036d3ec5 OWLDocumentSetCursorForTrackResize + 52547
15 AdobeOwl 0x00000001036d2926 OWLDocumentSetCursorForTrackResize + 47012
16 AdobeOwl 0x00000001036da6ff OWLOSXApplicationContainerCreate + 63
17 com.adobe.Photoshop 0x00000001012e1100 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16795076
18 com.adobe.Photoshop 0x0000000100c4c08f AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9893203
19 com.adobe.Photoshop 0x0000000100c4c186 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9893450
20 com.adobe.Photoshop 0x000000010062b4f6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3467706
21 com.adobe.Photoshop 0x00000001006b4ded AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4031153
22 com.adobe.Photoshop 0x0000000100237f3f 0x100000000 + 2326335
23 com.adobe.Photoshop 0x00000001002383a7 0x100000000 + 2327463
24 com.adobe.Photoshop 0x0000000100002ea4 0x100000000 + 11940
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8106012a kevent + 10
1 libSystem.B.dylib 0x00007fff81061ffd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff81061cd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff810617fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff81061128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff81060fc5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff81060f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8106135c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff81060fc5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff81081f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81085da1 _pthread_cond_wait + 1286
2 com.adobe.amt.services 0x0000000108267c53 AMTConditionLock::LockWhenCondition(int) + 37
3 com.adobe.amt.services 0x0000000108260cce _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 92
4 com.adobe.amt.services 0x0000000108267cbe AMTThread::Worker(void*) + 28
5 libSystem.B.dylib 0x00007fff810804f6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff810803a9 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff81081f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81085da1 _pthread_cond_wait + 1286
2 ...ple.CoreServices.CarbonCore 0x00007fff8186be13 TSWaitOnCondition + 118
3 ...ple.CoreServices.CarbonCore 0x00007fff817db268 TSWaitOnConditionTimedRelative + 177
4 ...ple.CoreServices.CarbonCore 0x00007fff817d5173 MPWaitOnQueue + 215
5 AdobeACE 0x000000010592c23d 0x1058f2000 + 238141
6 AdobeACE 0x000000010592bbea 0x1058f2000 + 236522
7 ...ple.CoreServices.CarbonCore 0x00007fff817ad335 PrivateMPEntryPoint + 63
8 libSystem.B.dylib 0x00007fff810804f6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff810803a9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000001037e4a90 rbx: 0x0000000119b79b40 rcx: 0x0000000000000000 rdx: 0x0000000103801d18
rdi: 0x0000000000000000 rsi: 0x0000000103801d98 rbp: 0x00007fff5fbfede0 rsp: 0x00007fff5fbfed40
r8: 0x0000000000000001 r9: 0x0000000119dc1548 r10: 0x00007fff895eedfa r11: 0x00007fff873ddab0
r12: 0x0000000119b79c58 r13: 0x0000000000000000 r14: 0x00007fff5fbfef80 r15: 0x0000000000000000
rip: 0x00007fff873ddc02 rfl: 0x0000000000010202 cr2: 0x0000000000000030
Binary Images:
0x100000000 - 0x1026b5fff +com.adobe.Photoshop 12.0 (12.0x20100407.r.1103) (12.0) <B69D89E5-01DD-C220-48B1-E129D0574536> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
0x103295000 - 0x10330dfef +com.adobe.adobe_caps adobe_caps 3.0.116.0 (3.0.116.0) <4A355686-1451-B19A-0C55-DFE49FD2539E> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x103323000 - 0x10332afff org.twain.dsm 1.9.4 (1.9.4) <D32C2B79-7DE8-1609-6BD4-FB55215BD75B> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x103332000 - 0x103342ff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <5D6FFC4E-7B81-3E8C-F0D4-66A3FA94A837> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x10334d000 - 0x103353ff7 com.apple.agl 3.0.12 (AGL-3.0.12) <014CA38F-CB49-8214-4C16-DF73FC6EFCE1> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x10335a000 - 0x103560fef +com.adobe.linguistic.LinguisticManager 5.0.0 (11696) <499B4E7A-08BB-80FC-C220-D57D45CA424F> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x1035f3000 - 0x1037a1fef +AdobeOwl ??? (???) <C36CA603-EFFB-2EED-6CEE-0B532CE052D2> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x103843000 - 0x103c73fef +AdobeMPS ??? (???) <FA334142-5343-8808-7760-4318EB62AD51> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103dcd000 - 0x1040f8ff7 +AdobeAGM ??? (???) <52E17D56-6E7A-A635-82ED-5DE1F3E5045D> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1041c5000 - 0x1044edfe7 +AdobeCoolType ??? (???) <9E03F47A-06A3-F1F4-AC4C-76F12FACC294> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104585000 - 0x1045a6ff7 +AdobeBIBUtils ??? (???) <F7150688-2C15-0F0C-AF24-93ED82FC321A> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1045b3000 - 0x1045deff6 +AdobeAXE8SharedExpat ??? (???) <7E809606-BF97-DB3A-E465-156446E56D00> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
0x1045f0000 - 0x104734fef +WRServices ??? (???) <76354373-F0BD-0BAF-6FC0-B96DBB371755> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x10477b000 - 0x1047e0fff +aif_core ??? (???) <12FA670E-05A8-1FCB-A7A2-AAE68728EA30> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x1047fc000 - 0x104812fff +data_flow ??? (???) <9C5D39A6-D2A2-9B6A-8B64-D1B59396C112> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x10482a000 - 0x1048c0fff +image_flow ??? (???) <B72AA922-0D68-D57E-96B1-2E009B0AD4AE> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x104937000 - 0x104955fff +image_runtime ??? (???) <32786637-C9BF-4CB6-2DF9-5D99220E00BE> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x104972000 - 0x104ba1fff +aif_ogl ??? (???) <615E7DF6-09B1-857A-74AC-E224A636BEE1> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x104c80000 - 0x104d13fff +AdobeOwlCanvas ??? (???) <EC667F6D-0BB6-03EA-41E8-624425B2BF4B> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x104d33000 - 0x10507cfef +com.adobe.dvaui.framework dvaui version 5.0.0 (5.0.0.0) <023E0760-0223-AB5D-758C-2C5A052F6AF4> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x10520c000 - 0x10538efe7 +com.adobe.dvacore.framework dvacore version 5.0.0 (5.0.0.0) <42077295-9026-D519-C057-35E07029D97B> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x105430000 - 0x1057a8fff +com.adobe.dvaadameve.framework dvaadameve version 5.0.0 (5.0.0.0) <0E95A0DF-038A-CFF2-EC7B-BDB905CDF5C5> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x1058f2000 - 0x105a06fff +AdobeACE ??? (???) <E359887D-1E7F-5E62-CB8D-37CE4DBFB4D8> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x105a2b000 - 0x105a47fff +AdobeBIB ??? (???) <7A792F27-42CC-2DCA-D5DF-88A2CE6C2626> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x105a51000 - 0x105abbff7 +com.adobe.amtlib amtlib 3.0.0.64 (3.0.0.64) <6B2F73C2-10AB-08B3-4AB0-A31C83D1E5E0> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x105aee000 - 0x105bc1ffb +AdobeJP2K ??? (???) <465D1693-BE79-590E-E1AA-BAA8061B4746> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x105be1000 - 0x105be5ff8 +com.adobe.ape.shim adbeape version 3.1.65.7508 (3.1.65.7508) <0C380604-C686-C2E4-0535-C1FAB230187E> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x105be9000 - 0x105c60fff +FileInfo ??? (???) <6D5235B9-0EB6-17CA-6457-A2507A87EA8F> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x105c81000 - 0x105cdfffd +AdobeXMP ??? (???) <561026BB-C6EA-29CE-4790-CABCB81E8884> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x105ced000 - 0x106188fff +com.nvidia.cg 2.2.0006 (???) /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/Cg.framework/Cg
0x10670e000 - 0x106764feb +com.adobe.headlights.LogSessionFramework ??? (2.0.1.011) <03B80698-2C3B-A232-F15F-8F08F8963A19> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1067a9000 - 0x1067ceffe +adobepdfsettings ??? (???) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsettings
0x106808000 - 0x10680dffd +com.adobe.AdobeCrashReporter 3.0 (3.0.20100302) <DFFB9A08-8369-D65F-161F-7C61D562E307> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
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0x7fff85eec000 - 0x7fff85f02fe7 com.apple.MultitouchSupport.framework 207.10 (207.10) <F006B2C9-C03F-F863-1FBB-952EC77AE699> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff85f03000 - 0x7fff85f12fff com.apple.opengl 1.6.12 (1.6.12) <29482652-1E44-1C47-428F-1209AA65336D> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff85fee000 - 0x7fff867f8fe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x7fff867f9000 - 0x7fff86878fe7 com.apple.audio.CoreAudio 3.2.6 (3.2.6) <1CF0AE2D-0E85-D41B-EC2D-8CFD298AB5A0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff86879000 - 0x7fff869aeff7 com.apple.audio.toolbox.AudioToolbox 1.6.6 (1.6.6) <AFAB42A2-A3A8-83D8-D583-613625706690> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff869be000 - 0x7fff869cdfff com.apple.NetFS 3.2.2 (3.2.2) <7CCBD70E-BF31-A7A7-DB98-230687773145> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff86b30000 - 0x7fff86b73ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <2C596A24-8B86-79D6-1A8E-5E8FFB6A1558> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff86ceb000 - 0x7fff86dbdfe7 com.apple.CFNetwork 454.11.12 (454.11.12) <B1C9008A-4A5D-609D-5D10-C93DAD6FFB4C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x7fff86e17000 - 0x7fff86e81fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff86e82000 - 0x7fff86e84fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff87010000 - 0x7fff870c9fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
0x7fff870ca000 - 0x7fff870defff libGL.dylib ??? (???) <0FA671EB-6FA0-BA97-C00A-C42247C22B26> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff870df000 - 0x7fff87110fff libGLImage.dylib ??? (???) <6925991A-9B1B-B9FA-645A-807F9BCC3DE7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff87194000 - 0x7fff87212ff7 com.apple.CoreText 3.151.8 (???) <5DCD6BD9-63FB-767E-5993-5AEBE890145B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x7fff8721d000 - 0x7fff872a2ff7 com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x7fff872a3000 - 0x7fff87364fef com.apple.ColorSync 4.6.6 (4.6.6) <EC6C8119-23F6-A96E-47A3-5CD31E462AE3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff87365000 - 0x7fff873a6fff com.apple.SystemConfiguration 1.10.5 (1.10.2) <FB39F09C-57BB-D8CC-348D-93E00C602F7D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff873a7000 - 0x7fff873acff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x7fff873ad000 - 0x7fff87524fe7 com.apple.CoreFoundation 6.6.4 (550.42) <770C572A-CF70-168F-F43C-242B9114FCB5> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff87622000 - 0x7fff87625fff com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff8765b000 - 0x7fff8765bff7 com.apple.CoreServices 44 (44) <DC7400FB-851E-7B8A-5BF6-6F50094302FB> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff87937000 - 0x7fff87a02fff ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <D3242F40-AA41-022C-1345-6BFC0E560460> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/V ersions/A/Resources/ColorSyncDeprecated.dylib
0x7fff87a03000 - 0x7fff87b24fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <48AEAFE1-21F4-B3C8-4199-35AD5E8D0613> /usr/lib/libcrypto.0.9.8.dylib
0x7fff87d26000 - 0x7fff87d75fef libTIFF.dylib ??? (???) <F0F7F0B7-7253-F88F-9E2D-FA3770143758> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x7fff87d76000 - 0x7fff881b9fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x7fff88213000 - 0x7fff88214ff7 com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) <BE4E577D-87EC-8FD0-5341-AE99CE4ADC99> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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0x7fff88885000 - 0x7fff88925fff com.apple.LaunchServices 362.2 (362.2) <87E172DB-2C0E-E2E5-2A75-FB4284AECDAF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x7fff88932000 - 0x7fff889effff com.apple.CoreServices.OSServices 359 (359) <8F509D8D-4C94-9A1C-3A87-5B775D9F6075> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff889f0000 - 0x7fff889f6ff7 com.apple.CommerceCore 1.0 (9) <4C66D962-91B5-F25C-A6FF-DFD5F924A0DD> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x7fff889f7000 - 0x7fff88a04fe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <45B5B514-7CEB-38A9-F34A-1D96F010EC42> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib -
PS CC (since JAN 2014 update) Layer-mask editing causes hangs/crashes
ONLY since JAN 2014 update, PS CC has been hanging/crashing when I paint/edit a layer mask. All may be well at first (or not), but suddenly the display of the mask (or mask overlay on the layer itself, as shown when hitting backslash key) is not shown in full but renders in s-l-o-w-l-y in rectilinear pieces <snapshot below was taken before video card upgraded but is still typical of what I mean>. When I view Windows' Task Manager for PS, I see my CPUs are each working at their upper limits (up to 80+-90+%), varying only by a few points, over a VERY long time... which could be MANY minutes. OR the System has decided PS is Not Responding.
In any case, whenever this happens, it means in all practicality PS CC is not working, so I either kill it or it's crashed.
Now, here's the thing: that VERY file, can immediately be opened in PS CS6 (which I have fortunately kept installed on my computer), and the mask will be as I thought it should be, and I can edit it as I always could, just fine! So it's obviously a PS CC thing, and I do NOT recall this happening prior to the JAN update. It is still a problem after the two subsequent updates.
I have not been able to determine the specific instances when this happens, as it seems to happen whenever I am editing a mask, no matter what size/softness/color brush, what magnification, what view mode, many or few layers, big or small file, etc.
I did upgrade my NVIDIA card (from GeForce GTX 260 [with current driver] to GTX660), just in case it was a factor (maybe kept it from crashing as fast? hard to tell... but it's still an unworkable problem). You can see from my Sys Info shown here from the PS CC Help menu that it should be more than sufficient for any PS CC task, and it's running the latest driver:
Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2664 MHz
Built-in memory: 16379 MB
Free memory: 12453 MB
Memory available to Photoshop: 14697 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=2048
gpu[0].RectTextureSize=16384
gpu[0].Renderer="GeForce GTX 660/PCIe/SSE2"
gpu[0].RendererID=4544
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="9.18.13.3221"
gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20131219000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="6.0.1"
gpu[0].OCLBandwidth=1.16816e+011
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]
I work on digital-photography files, and use a layer mask in almost every file, so this relatively-recent bug is a big PITA, having to switch back and forth between CS6 and CC!
Until there's a fix... is there a way to roll-back my PS CC version to BEFORE the JAN 15, 2014 update?I am not qualified to comment on technical issues; I'm just a user whose son in IT is my 'technical support department.' (But he's not much of a PS user.)
I'm pretty sure, however, that all my Prefs were set to the same things BEFORE the Jan 16, 2014 PS CC update as after (unless the update itself changed something I was unaware of... the settings APPEARED to be the same but I can't easily locate my notes of what my Prefs were from long ago).
And they were the same as the PS CS6 I have had installed on this same system for a very long time, with older video card with older driver, with newer driver; newer video card with newest driver, etc. Yet after that CC update, CC has not (until this workaround) worked re 'the masking bug' for me, yet CS6 has always worked just the same.
So I conclude that the only variable (other than the video card upgrade I did in an attempt to solve this and of course those Windows auto-updates) in this scenario IS something to do with PS *CC*, and after Jan 16, 2014.
As for restarting the machine vs. restarting PS, well, PS is the major player of my system, so when I shut that (and LR) down, I might as well 'clean things up' by Restarting. BTW, I am in the habit of closing and reopening PS (CC or CS6) whenever I finish with a file and load another, in order to get back some of that memory which PS never seems to want to let go. (This is not new to the latest versions, I think. My son says it's a 'memory hog'? ;-) ) I track its memory use in Windows' Task Manager and find that seems to let it 'refresh' itself. (See, I told you I'm not a technical person. ;-) ) But I do not think this has anything to do with the bug. Just a quirk of PS. Like when a tool goes all wonky (for example, its little icon becomes just a 'plus' sign even though the tool is still performing correctly, it's telling me, I think, that it would like to be restarted. And that makes it feel all better... I mean, tool icon reappears.)
Anyway... it's up to Adobe to figure out IF and what may be wrong with PS CC -- it still doesn't work for me as I had it configured at first, and I think it should, right? -- and to fix that... PLEASE. SOON. -
Problem after updating to Photoshop CC 2014.2.1
after updating to Photoshop CC 2014.2.1 every time i create a new file or open system info photoshop crash/stop
can someome help me ?Please read these and proceed accordingly:
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325 -
Photoshop CS4 has started crashing a year after it was installed on a Windows 8.1 laptop
I installed Adobe Creative Suite 4 Design Premium on a laptop running Windows 8.1 a little over a year ago, and have been using Photoshop consistently since then with no issues. Starting a few days ago, Photoshop has begun continually crashing. It starts up ok, but as soon as I take any action, eg., changing a font, printing, creating a new layer, it crashes. As a result of reading the forums, yesterday I uninstalled the entire Creative Suite program and reinstalled it from an online download, restarting the laptop after uninstall and reinstall. Photoshop is sill crashing. Please advise on how to fix this.
If reinstalling the entire Creative Suite didn't help, then it sounds more like an operating system issue. Has the laptop ever frozen to the point where you had to take out the battery to restart? Windows is pretty good at recovering from that sort of thing nowadays, but not perfect.
How about background driver updates? I remember when we all installed the Windows 8.1 update, MS arbitrarily replaced our graphics drivers with a generic MS version, and suddenly our GPU acceleration was switched off.
You mention changing fonts, and that is a good contender. Run through this list to troubleshoot/eliminate that.
Fonts — Troubleshoot
In fact Jeff Traberry's troubleshooting steps might steer you to the problem
Troubleshooting Steps to Fix Most Issues
Otherwise, next time it crashes, upload the crash report to this thread
Submitting Crash Reports -
My IT department installed photoshop CS6 - and it crashes so much it is unusable
Hi all-
I have a decent laptop for work, Dell with good specs, running windows 7.
Using photoshop CS6, the program crashes even with the most basic commands. Some hotkeys, or a soft brush will just shut it down.
It is really frustrating, as it is pretty much unusable with this issue.
I have illustrator CS6 - which is working fine.
Any ideas on what to do here? My IT team cant really help much :/Hi Chris-
I updated photoshop myself, as well as the drivers per your reccomendation. I dont know of any plug-ins that I am using. And I am still getting a significant amount of program crashes.
about 90% of the time I can make it happen, but 10% of the time I cna use the program, lightly, and get somehting done.
Below is one warning I see occasionally when I open the program. I tried addressing it, but don't think I solved this completly...
This is what I see when the program crashes..
Also, I noticed that for some reason, if I try to use help in photoshop, it dosent seem to think I am connected to the internet... Not sure if that is related at all..
Below is my system info::
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2494 MHz
Built-in memory: 8073 MB
Free memory: 4208 MB
Memory available to Photoshop: 7146 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Photoshop crashed on 2/28/2013 at 11:20:15 AM (GetImageViewResourceSharingGLContext)
The GPU Sniffer crashed on 3/6/2013 at 12:17:13 PM
Display: 2
Display Bounds:= top: 239, left: 1920, bottom: 1289, right: 3600
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
No video card detected
Serial number: 95478987958534760453
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\jloverso\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 697.9G, 625.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE -
Trying to update from Photoshop CS5 12.0 to 12.0.4 (only update available on Adobe site) fails
I try to manually update from Photoshop CS5 12.0 on Mac to 12.0.4 but the update fails. 12.0.4 is the only update available on the Adobe site that I can find for CS5. Any help would be greatly appreciated. Adobe Application Manger inside Illustrator says all products are up to date. "Updates" in Photoshop under the Help menu is greyed out. I can't print from Photoshop right now because it crashes. I'm assuming an update is in order. Please help!
Not sure if this is the right thing to do, but here's the entire log. I can't parse it very well. Perhaps you're able to? I read online that the 12.0 version was crashing on printing hence the attempt to upgrade.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.0.122.0
OSX version: 10.7.5
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 1
Media db sync skipped as session is already installed
:: END TIMER :: [Sync Media DB] took 136 miliseconds (0.136 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5
Updating media info for: {116D1091-CD99-4ABB-8F09-CF9AD8344086}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-tr_TR-070411071925/AdobePhotoshop12-tr_TR-070411071925.dmg
Updating media info for: {1D335228-EA49-47EC-8318-402055FEEF19}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-uk_UA-070411072356/AdobePhotoshop12-uk_UA-070411072356.dmg
Updating media info for: {1D580812-3754-4CB2-A925-C6176813B334}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-pl_PL-070411071752/AdobePhotoshop12-pl_PL-070411071752.dmg
Updating media info for: {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ru_RU-070411072056/AdobePhotoshop12-ru_RU-070411072056.dmg
Updating media info for: {2F9A388D-5338-41F0-8296-FD4E949DC861}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-es_ES-070411071450/AdobePhotoshop12-es_ES-070411071450.dmg
Updating media info for: {61304F67-1DC6-4890-A950-069006DDC6A1}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ro_RO-070411072225/AdobePhotoshop12-ro_RO-070411072225.dmg
Updating media info for: {65A0C22E-4A77-44F8-BF2D-207F62C443D2}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-de_DE-070411070400/AdobePhotoshop12-de_DE-070411070400.dmg
Updating media info for: {6B45B728-5886-427D-96E1-E5ADECEC703A}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-it_IT-070411070534/AdobePhotoshop12-it_IT-070411070534.dmg
Updating media info for: {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-pt_BR-070411070708/AdobePhotoshop12-pt_BR-070411070708.dmg
Updating media info for: {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ja_JP-070411065748/AdobePhotoshop12-ja_JP-070411065748.dmg
Updating media info for: {809CAFEA-B905-4940-8451-DBA0AE0AA825}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-Core-070411072745/AdobePhotoshop12-Core-070411072745.dmg
Updating media info for: {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-nl_NL-070411070841/AdobePhotoshop12-nl_NL-070411070841.dmg
Updating media info for: {83A7A2C8-37EE-4809-A198-CEE46EBFD886}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-fr_CA-070411071147/AdobePhotoshop12-fr_CA-070411071147.dmg
Updating media info for: {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-en_GB-070411065612/AdobePhotoshop12-en_GB-070411065612.dmg
Updating media info for: {AAFE39F6-7493-49CF-8958-0F2A1092D514}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-hu_HU-070411072527/AdobePhotoshop12-hu_HU-070411072527.dmg
Updating media info for: {AFC68267-EE68-4201-9E00-CD69782EED6B}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-zh_CN-070411070228/AdobePhotoshop12-zh_CN-070411070228.dmg
Updating media info for: {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-fr_FR-070411071016/AdobePhotoshop12-fr_FR-070411071016.dmg
Updating media info for: {CA04E0C8-8E26-467A-9FE2-884FAE666DCA}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ko_KR-070411065922/AdobePhotoshop12-ko_KR-070411065922.dmg
Updating media info for: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-Support-070411073849/AdobePhotoshop12-Support-070411073849. dmg
Updating media info for: {E24190BD-9889-4225-BA79-B94BA3C83784}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-zh_TW-070411070056/AdobePhotoshop12-zh_TW-070411070056.dmg
Updating media info for: {F8088B2E-D9FC-4D84-B9E2-5161693DDC46}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-cs_CZ-070411071622/AdobePhotoshop12-cs_CZ-070411071622.dmg
Updating media info for: {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-es_MX-070411071319/AdobePhotoshop12-es_MX-070411071319.dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x86 ---------------
[ 0] Wed Nov 28 11:38:51 2012 INFO
______ Verify Dependency Subscribers ______
[ 0] Wed Nov 28 11:38:51 2012 ERROR
The extension payload: Adobe Photoshop CS5 Turkish Language Pack_12.0.4_AdobePhotoshop12-tr_TR {116D1091-CD99-4ABB-8F09-CF9AD8344086} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Turkish Language Pack_AdobePhotoshop12-tr_TR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Ukranian Language Pack_12.0.4_AdobePhotoshop12-uk_UA {1D335228-EA49-47EC-8318-402055FEEF19} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Ukranian Language Pack_AdobePhotoshop12-uk_UA
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Polish Language Pack_12.0.4_AdobePhotoshop12-pl_PL {1D580812-3754-4CB2-A925-C6176813B334} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Polish Language Pack_AdobePhotoshop12-pl_PL
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Rumanian Language Pack_12.0.4_AdobePhotoshop12-ru_RU {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Rumanian Language Pack_AdobePhotoshop12-ru_RU
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Spanish Language Pack_12.0.4_AdobePhotoshop12-es_ES {2F9A388D-5338-41F0-8296-FD4E949DC861} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Spanish Language Pack_AdobePhotoshop12-es_ES
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Romanian Language Pack_12.0.4_AdobePhotoshop12-ro_RO {61304F67-1DC6-4890-A950-069006DDC6A1} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Romanian Language Pack_AdobePhotoshop12-ro_RO
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 German Language Pack_12.0.4_AdobePhotoshop12-de_DE {65A0C22E-4A77-44F8-BF2D-207F62C443D2} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 German Language Pack_AdobePhotoshop12-de_DE
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Italian Language Pack_12.0.4_AdobePhotoshop12-it_IT {6B45B728-5886-427D-96E1-E5ADECEC703A} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Italian Language Pack_AdobePhotoshop12-it_IT
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Brazilian Portugese Language Pack_12.0.4_AdobePhotoshop12-pt_BR {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Brazilian Portugese Language Pack_AdobePhotoshop12-pt_BR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Japanese Language Pack_12.0.4_AdobePhotoshop12-ja_JP {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Japanese Language Pack_AdobePhotoshop12-ja_JP
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Dutch Language Pack_12.0.4_AdobePhotoshop12-nl_NL {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Dutch Language Pack_AdobePhotoshop12-nl_NL
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Canadian French Language Pack_12.0.4_AdobePhotoshop12-fr_CA {83A7A2C8-37EE-4809-A198-CEE46EBFD886} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Canadian French Language Pack_AdobePhotoshop12-fr_CA
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 International English Language Pack_12.0.4_AdobePhotoshop12-en_GB {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Hungarian Language Pack_12.0.4_AdobePhotoshop12-hu_HU {AAFE39F6-7493-49CF-8958-0F2A1092D514} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Hungarian Language Pack_AdobePhotoshop12-hu_HU
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Chinese Language Pack_12.0.4_AdobePhotoshop12-zh_CN {AFC68267-EE68-4201-9E00-CD69782EED6B} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Chinese Language Pack_AdobePhotoshop12-zh_CN
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 French Language Pack_12.0.4_AdobePhotoshop12-fr_FR {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 French Language Pack_AdobePhotoshop12-fr_FR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Korean Language Pack_12.0.4_AdobePhotoshop12-ko_KR {CA04E0C8-8E26-467A-9FE2-884FAE666DCA} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Korean Language Pack_AdobePhotoshop12-ko_KR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Chinese (traditional) Language Pack_12.0.4_AdobePhotoshop12-zh_TW {E24190BD-9889-4225-BA79-B94BA3C83784} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Chinese (traditional) Language Pack_AdobePhotoshop12-zh_TW
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Check Language Pack_12.0.4_AdobePhotoshop12-cs_CZ {F8088B2E-D9FC-4D84-B9E2-5161693DDC46} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Check Language Pack_AdobePhotoshop12-cs_CZ
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 North American Spanish Language Pack_12.0.4_AdobePhotoshop12-es_MX {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 North American Spanish Language Pack_AdobePhotoshop12-es_MX
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
[ 0] Wed Nov 28 11:38:54 2012 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is: false
Action string for {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is install
Selection of payload {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is forbidden by the policy.
Value returned on lookup of payload: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support is: true
Action string for {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
::START TIMER:: [System check :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
In ReinstallPreSystemCheckProc
fixed ownership of Adobe Photoshop CS5 Settings directory
fixed ownership of CS5ServiceManager directory
fixed ownership of CS5ServiceManager/StageManager directory
fixed ownership of CS5ServiceManager/cache directory
fixed ownership of CS5ServiceManager/configuration directory
fixed ownership of CS5ServiceManager/extensions directory
fixed ownership of CS5ServiceManager/logs directory
fixed ownership of CS5ServiceManager/preference directory
Custom action return code: 0
:: END TIMER :: [System check :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 53 miliseconds (0.053 seconds)
[ 0] Wed Nov 28 11:38:55 2012 WARN
Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
[ 0] Wed Nov 28 11:38:55 2012 INFO
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
Unsupported entry mode specified.
Custom action return code: 4
:: END TIMER :: [Pre session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 0 miliseconds (0 seconds)
Calling the custom action code for pre-install for payload {809CAFEA-B905-4940-8451-DBA0AE0AA825}
::START TIMER:: [Payload Operation :{809CAFEA-B905-4940-8451-DBA0AE0AA825}]
[ 1] Wed Nov 28 11:38:55 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[ 1] Wed Nov 28 11:38:57 2012 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdirZqdlQG2H/Install.db
[ 1] Wed Nov 28 11:39:03 2012 ERROR
31 Command ARKPatchCommand failed.
[ 1] Wed Nov 28 11:39:03 2012 INFO
Completing installation for payload at /private/tmp/.tempdirZqdlQG2H/Install.db
[ 0] Wed Nov 28 11:39:03 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{809CAFEA-B905-4940-8451-DBA0AE0AA825}] took 8164 miliseconds (8.164 seconds) DTR = 14.2087 KBPS (0.0138757 MBPS)
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core
[ 0] Wed Nov 28 11:39:05 2012 WARN
Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
[ 0] Wed Nov 28 11:39:05 2012 INFO
Skipping payload {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support as payload is not cached
[ 0] Wed Nov 28 11:39:09 2012 INFO
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was added. ARP estimated size 85KB
[ 0] Wed Nov 28 11:39:11 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 0] Wed Nov 28 11:39:11 2012 ERROR
The following payload errors were found during install:
- Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed
- Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Patch already installed
[ 0] Wed Nov 28 11:39:11 2012 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
Unsupported entry mode specified.
Custom action return code: 4
:: END TIMER :: [Post session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 25725 miliseconds (25.725 seconds) DTR = 1.39942 KBPS (0.00136662 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 24 error(s), 2 warning(s)
WARNING: Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
WARNING: Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
ERROR: The extension payload: Adobe Photoshop CS5 Turkish Language Pack_12.0.4_AdobePhotoshop12-tr_TR {116D1091-CD99-4ABB-8F09-CF9AD8344086} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Turkish Language Pack_AdobePhotoshop12-tr_TR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Ukranian Language Pack_12.0.4_AdobePhotoshop12-uk_UA {1D335228-EA49-47EC-8318-402055FEEF19} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Ukranian Language Pack_AdobePhotoshop12-uk_UA
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Polish Language Pack_12.0.4_AdobePhotoshop12-pl_PL {1D580812-3754-4CB2-A925-C6176813B334} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Polish Language Pack_AdobePhotoshop12-pl_PL
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Rumanian Language Pack_12.0.4_AdobePhotoshop12-ru_RU {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Rumanian Language Pack_AdobePhotoshop12-ru_RU
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Spanish Language Pack_12.0.4_AdobePhotoshop12-es_ES {2F9A388D-5338-41F0-8296-FD4E949DC861} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Spanish Language Pack_AdobePhotoshop12-es_ES
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Romanian Language Pack_12.0.4_AdobePhotoshop12-ro_RO {61304F67-1DC6-4890-A950-069006DDC6A1} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Romanian Language Pack_AdobePhotoshop12-ro_RO
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 German Language Pack_12.0.4_AdobePhotoshop12-de_DE {65A0C22E-4A77-44F8-BF2D-207F62C443D2} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 German Language Pack_AdobePhotoshop12-de_DE
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Italian Language Pack_12.0.4_AdobePhotoshop12-it_IT {6B45B728-5886-427D-96E1-E5ADECEC703A} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Italian Language Pack_AdobePhotoshop12-it_IT
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Brazilian Portugese Language Pack_12.0.4_AdobePhotoshop12-pt_BR {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Brazilian Portugese Language Pack_AdobePhotoshop12-pt_BR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Japanese Language Pack_12.0.4_AdobePhotoshop12-ja_JP {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Japanese Language Pack_AdobePhotoshop12-ja_JP
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Dutch Language Pack_12.0.4_AdobePhotoshop12-nl_NL {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Dutch Language Pack_AdobePhotoshop12-nl_NL
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Canadian French Language Pack_12.0.4_AdobePhotoshop12-fr_CA {83A7A2C8-37EE-4809-A198-CEE46EBFD886} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Canadian French Language Pack_AdobePhotoshop12-fr_CA
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 International English Language Pack_12.0.4_AdobePhotoshop12-en_GB {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Hungarian Language Pack_12.0.4_AdobePhotoshop12-hu_HU {AAFE39F6-7493-49CF-8958-0F2A1092D514} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Hungarian Language Pack_AdobePhotoshop12-hu_HU
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Chinese Language Pack_12.0.4_AdobePhotoshop12-zh_CN {AFC68267-EE68-4201-9E00-CD69782EED6B} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Chinese Language Pack_AdobePhotoshop12-zh_CN
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 French Language Pack_12.0.4_AdobePhotoshop12-fr_FR {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 French Language Pack_AdobePhotoshop12-fr_FR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Korean Language Pack_12.0.4_AdobePhotoshop12-ko_KR {CA04E0C8-8E26-467A-9FE2-884FAE666DCA} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Korean Language Pack_AdobePhotoshop12-ko_KR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Chinese (traditional) Language Pack_12.0.4_AdobePhotoshop12-zh_TW {E24190BD-9889-4225-BA79-B94BA3C83784} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Chinese (traditional) Language Pack_AdobePhotoshop12-zh_TW
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 Check Language Pack_12.0.4_AdobePhotoshop12-cs_CZ {F8088B2E-D9FC-4D84-B9E2-5161693DDC46} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Check Language Pack_AdobePhotoshop12-cs_CZ
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: The extension payload: Adobe Photoshop CS5 North American Spanish Language Pack_12.0.4_AdobePhotoshop12-es_MX {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 North American Spanish Language Pack_AdobePhotoshop12-es_MX
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: 31 Command ARKPatchCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed
ERROR: - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Patch already installed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.0.122.0
OSX version: 10.7.5
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 1
Media db sync skipped as session is already installed
:: END TIMER :: [Sync Media DB] took 42 miliseconds (0.042 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5
Updating media info for: {116D1091-CD99-4ABB-8F09-CF9AD8344086}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-tr_TR-070411071925/AdobePhotoshop12-tr_TR-070411071925.dmg
Updating media info for: {1D335228-EA49-47EC-8318-402055FEEF19}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-uk_UA-070411072356/AdobePhotoshop12-uk_UA-070411072356.dmg
Updating media info for: {1D580812-3754-4CB2-A925-C6176813B334}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-pl_PL-070411071752/AdobePhotoshop12-pl_PL-070411071752.dmg
Updating media info for: {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ru_RU-070411072056/AdobePhotoshop12-ru_RU-070411072056.dmg
Updating media info for: {2F9A388D-5338-41F0-8296-FD4E949DC861}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-es_ES-070411071450/AdobePhotoshop12-es_ES-070411071450.dmg
Updating media info for: {61304F67-1DC6-4890-A950-069006DDC6A1}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ro_RO-070411072225/AdobePhotoshop12-ro_RO-070411072225.dmg
Updating media info for: {65A0C22E-4A77-44F8-BF2D-207F62C443D2}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-de_DE-070411070400/AdobePhotoshop12-de_DE-070411070400.dmg
Updating media info for: {6B45B728-5886-427D-96E1-E5ADECEC703A}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-it_IT-070411070534/AdobePhotoshop12-it_IT-070411070534.dmg
Updating media info for: {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-pt_BR-070411070708/AdobePhotoshop12-pt_BR-070411070708.dmg
Updating media info for: {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ja_JP-070411065748/AdobePhotoshop12-ja_JP-070411065748.dmg
Updating media info for: {809CAFEA-B905-4940-8451-DBA0AE0AA825}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-Core-070411072745/AdobePhotoshop12-Core-070411072745.dmg
Updating media info for: {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-nl_NL-070411070841/AdobePhotoshop12-nl_NL-070411070841.dmg
Updating media info for: {83A7A2C8-37EE-4809-A198-CEE46EBFD886}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-fr_CA-070411071147/AdobePhotoshop12-fr_CA-070411071147.dmg
Updating media info for: {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-en_GB-070411065612/AdobePhotoshop12-en_GB-070411065612.dmg
Updating media info for: {AAFE39F6-7493-49CF-8958-0F2A1092D514}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-hu_HU-070411072527/AdobePhotoshop12-hu_HU-070411072527.dmg
Updating media info for: {AFC68267-EE68-4201-9E00-CD69782EED6B}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-zh_CN-070411070228/AdobePhotoshop12-zh_CN-070411070228.dmg
Updating media info for: {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-fr_FR-070411071016/AdobePhotoshop12-fr_FR-070411071016.dmg
Updating media info for: {CA04E0C8-8E26-467A-9FE2-884FAE666DCA}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ko_KR-070411065922/AdobePhotoshop12-ko_KR-070411065922.dmg
Updating media info for: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-Support-070411073849/AdobePhotoshop12-Support-070411073849. dmg
Updating media info for: {E24190BD-9889-4225-BA79-B94BA3C83784}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-zh_TW-070411070056/AdobePhotoshop12-zh_TW-070411070056.dmg
Updating media info for: {F8088B2E-D9FC-4D84-B9E2-5161693DDC46}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-cs_CZ-070411071622/AdobePhotoshop12-cs_CZ-070411071622.dmg
Updating media info for: {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B}
Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-es_MX-070411071319/AdobePhotoshop12-es_MX-070411071319.dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x86 ---------------
[ 0] Wed Nov 28 11:49:47 2012 INFO
______ Verify Dependency Subscribers ______
[ 0] Wed Nov 28 11:49:47 2012 ERROR
The extension payload: Adobe Photoshop CS5 Turkish Language Pack_12.0.4_AdobePhotoshop12-tr_TR {116D1091-CD99-4ABB-8F09-CF9AD8344086} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Turkish Language Pack_AdobePhotoshop12-tr_TR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Ukranian Language Pack_12.0.4_AdobePhotoshop12-uk_UA {1D335228-EA49-47EC-8318-402055FEEF19} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Ukranian Language Pack_AdobePhotoshop12-uk_UA
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Polish Language Pack_12.0.4_AdobePhotoshop12-pl_PL {1D580812-3754-4CB2-A925-C6176813B334} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Polish Language Pack_AdobePhotoshop12-pl_PL
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Rumanian Language Pack_12.0.4_AdobePhotoshop12-ru_RU {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Rumanian Language Pack_AdobePhotoshop12-ru_RU
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Spanish Language Pack_12.0.4_AdobePhotoshop12-es_ES {2F9A388D-5338-41F0-8296-FD4E949DC861} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Spanish Language Pack_AdobePhotoshop12-es_ES
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Romanian Language Pack_12.0.4_AdobePhotoshop12-ro_RO {61304F67-1DC6-4890-A950-069006DDC6A1} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Romanian Language Pack_AdobePhotoshop12-ro_RO
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 German Language Pack_12.0.4_AdobePhotoshop12-de_DE {65A0C22E-4A77-44F8-BF2D-207F62C443D2} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 German Language Pack_AdobePhotoshop12-de_DE
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Italian Language Pack_12.0.4_AdobePhotoshop12-it_IT {6B45B728-5886-427D-96E1-E5ADECEC703A} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Italian Language Pack_AdobePhotoshop12-it_IT
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Brazilian Portugese Language Pack_12.0.4_AdobePhotoshop12-pt_BR {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Brazilian Portugese Language Pack_AdobePhotoshop12-pt_BR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Japanese Language Pack_12.0.4_AdobePhotoshop12-ja_JP {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Japanese Language Pack_AdobePhotoshop12-ja_JP
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Dutch Language Pack_12.0.4_AdobePhotoshop12-nl_NL {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Dutch Language Pack_AdobePhotoshop12-nl_NL
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Canadian French Language Pack_12.0.4_AdobePhotoshop12-fr_CA {83A7A2C8-37EE-4809-A198-CEE46EBFD886} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Canadian French Language Pack_AdobePhotoshop12-fr_CA
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 International English Language Pack_12.0.4_AdobePhotoshop12-en_GB {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Hungarian Language Pack_12.0.4_AdobePhotoshop12-hu_HU {AAFE39F6-7493-49CF-8958-0F2A1092D514} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Hungarian Language Pack_AdobePhotoshop12-hu_HU
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Chinese Language Pack_12.0.4_AdobePhotoshop12-zh_CN {AFC68267-EE68-4201-9E00-CD69782EED6B} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Chinese Language Pack_AdobePhotoshop12-zh_CN
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 French Language Pack_12.0.4_AdobePhotoshop12-fr_FR {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 French Language Pack_AdobePhotoshop12-fr_FR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Korean Language Pack_12.0.4_AdobePhotoshop12-ko_KR {CA04E0C8-8E26-467A-9FE2-884FAE666DCA} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Korean Language Pack_AdobePhotoshop12-ko_KR
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Chinese (traditional) Language Pack_12.0.4_AdobePhotoshop12-zh_TW {E24190BD-9889-4225-BA79-B94BA3C83784} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Chinese (traditional) Language Pack_AdobePhotoshop12-zh_TW
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 Check Language Pack_12.0.4_AdobePhotoshop12-cs_CZ {F8088B2E-D9FC-4D84-B9E2-5161693DDC46} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Check Language Pack_AdobePhotoshop12-cs_CZ
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
The extension payload: Adobe Photoshop CS5 North American Spanish Language Pack_12.0.4_AdobePhotoshop12-es_MX {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B} requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 North American Spanish Language Pack_AdobePhotoshop12-es_MX
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
[ 0] Wed Nov 28 11:49:48 2012 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
[ 0] Wed Nov 28 11:49:49 2012 INFO
BEGIN Setting requested payload actions
Value returned on lookup of payload: {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is: false
Action string for {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is install
Selection of payload {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is forbidden by the policy.
Value returned on lookup of payload: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support is: true
Action string for {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
::START TIMER:: [System check :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
In ReinstallPreSystemCheckProc
fixed ownership of Adobe Photoshop CS5 Settings directory
fixed ownership of CS5ServiceManager directory
fixed ownership of CS5ServiceManager/StageManager directory
fixed ownership of CS5ServiceManager/cache directory
fixed ownership of CS5ServiceManager/configuration directory
fixed ownership of CS5ServiceManager/extensions directory
fixed ownership of CS5ServiceManager/logs directory
fixed ownership of CS5ServiceManager/preference directory
Custom action return code: 0
:: END TIMER :: [System check :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 56 miliseconds (0.056 seconds)
[ 0] Wed Nov 28 11:49:49 2012 WARN
Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
[ 0] Wed Nov 28 11:49:49 2012 INFO
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
Unsupported entry mode specified.
Custom action return code: 4
:: END TIMER :: [Pre session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 0 miliseconds (0 seconds)
Calling the custom action code for pre-install for payload {809CAFEA-B905-4940-8451-DBA0AE0AA825}
::START TIMER:: [Payload Operation :{809CAFEA-B905-4940-8451-DBA0AE0AA825}]
[ 1] Wed Nov 28 11:49:49 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[ 1] Wed Nov 28 11:49:51 2012 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdirRMazJX59/Install.db
[ 1] Wed Nov 28 11:49:55 2012 ERROR
31 Command ARKPatchCommand failed.
[ 1] Wed Nov 28 11:49:55 2012 INFO
Completing installation for payload at /private/tmp/.tempdirRMazJX59/Install.db
[ 0] Wed Nov 28 11:49:56 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{809CAFEA-B905-4940-8451-DBA0AE0AA825}] took 7023 miliseconds (7.023 seconds)
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core
[ 0] Wed Nov 28 11:49:56 2012 WARN
Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
[ 0] Wed Nov 28 11:49:56 2012 INFO
Skipping payload {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support as payload is not cached
[ 0] Wed Nov 28 11:49:59 2012 INFO
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was added. ARP estimated size 85KB
[ 0] Wed Nov 28 11:50:01 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 0] Wed Nov 28 11:50:01 2012 ERROR
The following payload errors were found during install:
- Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed
- Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Patch already installed
[ 0] Wed Nov 28 11:50:01 2012 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
Unsupported entry mode specified.
Custom action return code: 4
:: END TIMER :: [Post session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 19003 miliseconds (19.003 seconds) DTR = 1.47345 KBPS (0.00143892 MBPS)
-------------------------------------- Summary --------- -
Photoshop Elements 12 keeps crashing
My Photoshop Elements 12 keeps crashing. I've tried rebooting, I've tried upgrading, I don't know what else to do and I have a HUGE job due tomorrow.
Hi mamma8084,
If I understand you correctly, did you mean that PSE 12 crashed and relaunched causing the loss of unsaved work you have done?
Try updating PSE12 to the latest patch and then check the performance.
You might also try check the performance in a new Admin user account. -
Photoshop CS6 and Photoshop CC have religiously crashed all day today!..
Today's wonderful monitor all day today. I simply tried to open files... Several
It's not just Photoshop(s). It's Illustrator too!I did the updates today.
Anybody having or have had this issue before? This was pretty common 12 years ago but I knew how to fix it back then.
Thank you,
ToddTwo different versions of Photoshop and Illustrator also crashing coincidentally?
Sounds like something's gone wrong on your system, rather than in Photoshop. What have you installed / configured / changed coincident with the appearance of the problem?
Maybe you could consider doing a Windows system restore (accessible via "Recovery").
-Noel -
I am trying photoshop, but it keeps crashing on my computer.
I currently use the full version of Lightroom to edit my photos. Not sure why Photoshop keeps crashing. Any suggestions?
I am having the same issues, brand new install, worked a few times then an error and it closes. It says it can look online for solutions but none found. rebooted, updated, Uninstalled Photoshop and reinstalled and same thing. See the following:
Problem signature:
Problem Event Name: BEX64
Application Name: Photoshop.exe
Application Version: 15.2.0.236
Application Timestamp: 542531ba
Fault Module Name: amdocl64.dll
Fault Module Version: 2.4.595.10
Fault Module Timestamp: 4dae4083
Exception Offset: 00000000003619f8
Exception Code: c0000417
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: d037
Additional Information 2: d03770a862bace2fb4e3a6f12dd96b75
Additional Information 3: 6697
Additional Information 4: 669705d5be08c974be504df4b8f79a7f
Thanks for any help!
Troy -
I installed the latest update of Photoshop CC two days ago on my Macbook Pro, and now when I try to do focus stacking by opening multiple photos and doing Auto Align and Auto Blend, the blend selects the entire bottom layer instead of selecting the in-focus areas from each layer. I even tried again on a series of images where this worked a week ago and the problem occurs. I have Photoshop on a Windows 8 machine and did not apply this latest update and it works fine. Has anyone else encountered this?
And since installing this same update, my Photoshop is crashing just after starting.
Ashutosh.Nigam suggested me in this forum to change the permissions to SLStore & SLCache Folder, but it did not work.
Ali from french Adobe support told me to delete my Settings files, but it was not enough.
A girl with no name from the same team told me to update my video card driver, but you know I run the latest Mac OS X version and everything is updated, mademoiselle.
Stephane sent me a link to a huge page of things to do :
- Troubleshoot account-specific fonts, but there wasn't any corrupted font
- Delete account-specific Adobe cache files but... guess what...
- Troubleshoot account-specific login items but... yes, that's it, I can see you understand me
- Reset the access settings on the user account's Library folder... oh god, that was fun, I used the Terminal and sudo commands
I did all of these things because when I tried to open PhCC in an other admin session, it worked, so that was an incompatibility between my session and PhCC. But, but, but, when I tried again to lauch the app in the second session, it worked fine but refused to quit. Ha ha ha.
So you can try to delete your Settings files. I wish it'll work for you. If not you can try the long list above... or hope a better answer from the support.
I didn't change anything but Photoshop on my session and they ensure that the bug is due to my session and not to their update. Strange affair.
Good luck,
JLuc -
Photoshop Organiser 10 Opens & Crashes
I recently updated my Photoshop Elements & Premiere to 10 - which now can view my .tod file extensions. Yesterday I was cleaning my harddrive & uninstalled the previous versions of 4 / 6 - my organiser now keeps crashing (opening in my catalog which contains all the tod files. Windows states there is an issue with FFmpeg - that it is not working properly. Note: Premiere & Elements Editor still work - its just the organiser. OS is Windows XP.
Your help is much appreciated!Just read teamflavin's post which is pretty much the same - only thing would be if someone could maybe point me in the direction of where the catalogs are saved so i can move them / then try to turn off the auto settings before the system crashes on me?
Or anything else I can do to at least get into the software before it dies (i get around 2 secs before it dies & unfortunately not quick enough!!) - have turned off the auto import, but can get to the preferences without the crash... -
I am unable to apply my update for Photoshop CS6
I also can no longer update
OSX 10.8.4.latest
CS6 Suite
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | Visit http://www.adobe.com/go/loganalyzer/ for more information
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | START - Installer Session
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | RIBS version: 7.0.0.108
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | OSX version: 10.8.4
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | ::START TIMER:: [Total Timer]
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | CHECK: Single instance running
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | CHECK : Credentials
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Load Deployment File
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | deploymentFile option not given
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | CHECK : Another Native OS installer already running
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Create Required Folders
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Assuming install mode
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Looking up install source path
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Sync Media DB ...
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | ::START TIMER:: [Sync Media DB]
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Pre check media db sync
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | End of Pre check media db sync. Exit code: 0
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | :: END TIMER :: [Sync Media DB] took 99 milliseconds (0.099 seconds) DTR = 282.828 KBPS (0.276199 MBPS)
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Ready to initialize session to start with ...
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | ::START TIMER:: [CreatePayloadSession]
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Updated source path: /Users/admin/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7
08/16/13 14:02:04:466 | [INFO] | | OOBE | DE | | | | 906494 | Updating media info for: {48BC197D-7053-434D-AF69-9233170D1614}
08/16/13 14:02:04:467 | [INFO] | | OOBE | DE | | | | 906494 | Ignoring original data since install source is local
08/16/13 14:02:04:467 | [INFO] | | OOBE | DE | | | | 906494 | Type: 0, Volume Order: 1, Media Name: AdobeExtensionManager-6.0.7-mul-AdobeUpdate
08/16/13 14:02:04:467 | [INFO] | | OOBE | DE | | | | 906494 | Path: /Users/admin/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7/payloads/ AdobeExtensionManager6.0All-140713200537/AdobeExtensionManager6.0All-140713200537.dmg
08/16/13 14:02:04:467 | [INFO] | | OOBE | DE | | | | 906494 | -------------------- END - Updating Media Sources - END --------------------
08/16/13 14:02:04:472 | [INFO] | | OOBE | DE | | | | 906494 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
08/16/13 14:02:04:472 | [INFO] | | OOBE | DE | | | | 906494 | ----------------- CreatePayloadSession: machine is x86 ---------------
08/16/13 14:02:05:276 | [INFO] | | OOBE | DE | | | | 906494 | ______ Verify Dependency Subscribers ______
08/16/13 14:02:05:276 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
08/16/13 14:02:05:276 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: 0 (0,0)
08/16/13 14:02:05:276 | [INFO] | | OOBE | DE | | | | 906494 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
08/16/13 14:02:05:277 | [INFO] | | OOBE | DE | | | | 906494 | Patch Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} can be applied to product Adobe Extension Manager CS6 6.0.0.0 {83463106-DD1C-4FE5-A61C-DF6715472AD4}
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Setting property "installSourcePath" to: /Users/admin/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Setting property "mode" to: silent
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Setting property "updateManifestPath" to: /Users/admin/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCS6-6.0/6.0.7/6.0.7.xml
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Setting property "workflow" to: updater
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "extensionsOnly" to: 1
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "mode" to: silent
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "patchesOnly" to: 1
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "updateManifestPath" to: /Users/admin/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCS6-6.0/6.0.7/6.0.7.xml
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "workflow" to: updater
08/16/13 14:02:05:535 | [INFO] | | OOBE | DE | | | | 906494 | Found payload actions:
08/16/13 14:02:05:535 | [INFO] | | OOBE | DE | | | | 906494 | Deciding what installer mode to use...
08/16/13 14:02:05:553 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN Setting requested payload actions
08/16/13 14:02:05:553 | [INFO] | | OOBE | DE | | | | 906494 | Value returned on lookup of payload: Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} is: false
08/16/13 14:02:05:553 | [INFO] | | OOBE | DE | | | | 906494 | Action string for Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} is install
08/16/13 14:02:05:554 | [INFO] | | OOBE | DE | | | | 906494 | END Setting requested payload actions
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | Collected advanced path check information for INSTALLDIR
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is a well-formed path
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is not the root path
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is on a local volume
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is on a writable volume
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is not on a case sensitive volume
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR passed path basic path validation: /Applications
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN InstallOperationsQueue Unordered operations
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | END InstallOperationsQueue Unordered operations
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN InstallOperationsQueue Ordered operations
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | END InstallOperationsQueue Ordered operations
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | Payloads passed preflight validation.
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | Call PreSession Custom Hook
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN InstallOperationsQueue Unordered operations
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | END InstallOperationsQueue Unordered operations
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN InstallOperationsQueue Ordered operations
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | END InstallOperationsQueue Ordered operations
08/16/13 14:02:06:008 | [INFO] | | OOBE | DE | | | | 906494 | Calling the custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}
08/16/13 14:02:06:008 | [INFO] | | OOBE | DE | | | | 906494 | ::START TIMER:: [Payload Operation :{48BC197D-7053-434D-AF69-9233170D1614}]
08/16/13 14:02:06:010 | [INFO] | | OOBE | DE | | | | 906531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:06:010 | [INFO] | | OOBE | DE | | | | 906531 | Installer Operation: PayloadInstaller
08/16/13 14:02:06:010 | [INFO] | | OOBE | DE | | | | 906531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:06:010 | [INFO] | | OOBE | DE | | | | 906531 | Request to install payload
08/16/13 14:02:06:021 | [INFO] | | OOBE | DE | | | | 906531 | Payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
08/16/13 14:02:07:320 | [INFO] | | OOBE | DE | | | | 906531 | CustomizedPatch property not found in database
08/16/13 14:02:07:320 | [INFO] | | OOBE | DE | | | | 906531 | Beginning installation for payload at /private/tmp/.tempdirTiFIOAwv/Install.db
08/16/13 14:02:07:433 | [INFO] | | OOBE | DE | | | | 906531 | Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 5)
08/16/13 14:02:07:677 | [INFO] | | OOBE | DE | | | | 906531 | Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 7)
08/16/13 14:02:07:677 | [ERROR] | | OOBE | DE | | | | 906531 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib")(Seq 7)
08/16/13 14:02:07:677 | [WARN] | | OOBE | DE | | | | 906531 | DW063: Command ARKPatchCommand failed.(Seq 7)
08/16/13 14:02:07:678 | [INFO] | | OOBE | DE | | | | 906531 | Completing installation for payload at /private/tmp/.tempdirTiFIOAwv/Install.db
08/16/13 14:02:08:024 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:08:024 | [INFO] | | OOBE | DE | | | | 906494 | :: END TIMER :: [Payload Operation :{48BC197D-7053-434D-AF69-9233170D1614}] took 2016 milliseconds (2.016 seconds) DTR = 3569.44 KBPS (3.48579 MBPS)
08/16/13 14:02:08:086 | [INFO] | | OOBE | DE | | | | 906494 | User specified overrideFile:
08/16/13 14:02:08:088 | [INFO] | | OOBE | DE | | | | 906494 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}, value of local var is -1
08/16/13 14:02:08:088 | [INFO] | | OOBE | DE | | | | 906494 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}
08/16/13 14:02:08:883 | [INFO] | | OOBE | DE | | | | 906494 | No operation. We're done:
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | Total components installed: 0
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | Total components repaired: 0
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | Total components removed: 0
08/16/13 14:02:10:888 | [WARN] | | OOBE | DE | | | | 906494 | DW050: The following payload errors were found during install:
08/16/13 14:02:10:888 | [WARN] | | OOBE | DE | | | | 906494 | DW050: - Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All: Install failed
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | Call PostSession Custom Hook
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | :: END TIMER :: [Total Timer] took 7307 milliseconds (7.307 seconds) DTR = 990.831 KBPS (0.967608 MBPS)
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | -------------------------------------- Summary --------------------------------------
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | - 0 fatal error(s), 1 error(s)
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | OSX version: 10.8.4
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 |
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | ----------- Payload: Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} -----------
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | ERROR: DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib")(Seq 7)
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 |
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | Please search the above error string(s) to find when the error occurred.
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | These errors resulted in installer Exit Code mentioned below.
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | -------------------------------------------------------------------------------------
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 |
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | Exit Code: 7 - Unable to complete Silent workflow.
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | Please see specific errors for troubleshooting. For example, ERROR: DF019 ...
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | END - Installer Session
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*Tasc_redleader which update exactly are you trying to apply? Your screen shot indicates an update to Photoshop CS6 but your installation log appears to be for Extension Manager CS6.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review and interpret your installation log files.
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