Update Virus

I have an HP Envy h8-1534PC
I went to shut down my computer and it told me (no option) that it was doing an update. When I started my computer Internet Explorer wouldn't work at all. I Refreshed the computer and Internet Explorer worked but my anti-virus would not upload into the computer. Then when I went to shut off the second time, it did it again. It updated without permission. Now my computer is in a loop of "Could not update computer. Reconfiguring to previous version." How do I get the computer to stop updating without a choice? When I refreshed it the first time I set the options to never update without permission. That didn't work.

Meeksz wrote:
I have an HP Envy h8-1534PC
I went to shut down my computer and it told me (no option) that it was doing an update. When I started my computer Internet Explorer wouldn't work at all. I Refreshed the computer and Internet Explorer worked but my anti-virus would not upload into the computer. Then when I went to shut off the second time, it did it again. It updated without permission. Now my computer is in a loop of "Could not update computer. Reconfiguring to previous version." How do I get the computer to stop updating without a choice? When I refreshed it the first time I set the options to never update without permission. That didn't work.
This sounds like failed update and you need to do a F8 safe mode with networking and uninstall the A/V program that might be the cause of it. But also since we have no specs or software that you using this is aking to looking for a Needle in a haystack question????
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

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    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
    Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
    If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.
    If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.
    The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There wiil be nothing in the Terminal window and no indication of progress until it's done. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
    When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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