Update wiped out my email accounts

I received several Blackberry messages over the past few weeks saying I was due for an update by January 17. I finally set it to happen at 2 a.m. about a week ago and when I tried to see what email I had the next morning, both my work account, yahoo, and gmail accounts were no longer available. Wiped out. When I try to set them up again, I receive a message that says, "user name invalid" and "at least 4 characters needed" even though I am keying in my same IDs and passwords. I called my phone provider and was told the phone would have to be completely cleared and start over again to get email. I am so disappointed and frustrated with Blackberry. If I had known I was going to lose email, I would have reconsidered or tried to ward this off in advance. Has this happened to anyone else? If so, what did you do? Is there any other recourse except wiping everything off the phone and starting over again? Am I missing something in trying to reset my IDs and passwords? I would hate to have to rebuild and reinstall everything that is on my phone -- contact, photos, etc. I've tried to contact Blackberry, but there is no phone or email information in order to speak with a technician. If I can't get any resolution, Blackberry will be in the dust as I look for another phone that won't wipe out my emails during udpades, upgrades or whatever takes place. Help!

You didn't say, but are you ACTUALLY trying to enter the BlackBerryID on your device?
Read this for instructions to reset your BlackBerryID password:
KB26361How to reset a BlackBerry ID password
Is that what you need... or is this for an actual BlackBerry email address, such as "[email protected]"?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • HELP! An update wiped out all info from my iPhone. Now Game Center doesn't recognize me! Why?

    HELP! An update wiped out all info from my iPhone. Now Game Center doesn't recognize me! Why?

    Restore the device from the backup created prior to the update.

  • After updating to iOS 5 email accounts will receive but not send

    After updating to iOS 5, email accounts will receive but will not send.  Have made sure my SMTP is correct and are turned on.  Any suggestions?

    Actually, I resolved this by going to the list of servers and selected the same server from the 'Other SMTP Server' category (which happened to be the same server as the primary server) and can now email.

  • Locked out of email account

    Rang help desk wednesday15th July 5pm to advise i am locked out of email account upon return from OSWas advised yes, I was locked out due to hack attempt and that I would receive call/email (to gmail account) with 48 hrs to advise on how I could gain access to email account.Rang Thurs 16th July to again se how it was going, was told to wait untill Fri 17th for information to be sent.Used live chat to help desk 17th July 5pm to see what was going on.Yes, I am locked out and I would be advised within 4 business days of what was happening.4 business days with weekend = 1 week. And that was just to tell me what was going on, not an actual fix.This is my business email.I have 3 weeks of emails from clients, contractors and customers awaiting my action.I have wasted 3 plus hours trying get a answer.This is a problem of Telstras making.There is no weather issue holding up fix. There is no cable or harware that needs a tech to go and fix. This is a procedual problem that suits Telstras insterests, not mine. Telstra seems unwilling to fix this problem.Any attempt to have it escallated or get someone to call me that can solve the problem is refused.Appalling. 

    DrQwuerty90, tried the complaints way, no luck, again just got the service rep repeating back what was on his screen.4 business is not to solve, it was 4 business days to advise what was going on.4 business days to solve a internal process fault that they control?Really? This is the best they can do? No work around, no offer to help setup a alternative email account, to redirect email to this? Is it that hard?Telstra is more interested in observing it's processess, not reviewing them to assist customers or intervening in these processes.I'm just a small business who has to bow and scrape to the almighty process that Telstra has decreed is written in stone and wow to any one who dares says.."This is not good enough"Off to Ombudsman

  • 7.1.1 update wiped out email, contacts icon

    The update of 7.1.1 wiped out all buttons at bottom of screen. It is just a gray bar. I have turned on and off several times. Please advise. Thanks

    Settings > General > Reset > Reset Home Screen Layout.

  • Help -Numbers update wiped out spreadsheets/templates

    MacBook Pro  OSx 10.8.5    Update of iWorks 09 - Numbers wiped out all my templates/spreadsheets.
    The only ones shown are apples......where are mine?  Need that data.  Does anyone know where it went?
    Or more importantly, how do I get them back?
    Help Please.  Thank you
    If Im in the wrong place, I'm sorry. Not sure what the difference is.  Appleworks vs iWorks
    I thought Appleworks name was changed to iWorks. Used Appleworks for years but when bought this
    computer, had to buy new  "works" because other was so old.     ??

    Barry,
    Thank you for your response.
    I haven't upgraded to Mavericks. Reading forums, it seems there are a lot of
    problems people are having and features that have changed that aren't popular
    with long time "Macs".
    I was having problems with Java after updating to Safari 6.1, and eventually,
    uninstalled and reinstalled OSX 10.8.5 to get back to Safari  6.0.5. I'm not
    positive where I got the upgrade from but if I recall correctly, Software Update
    said I needed to update.....so I did. However, I don't remember if it was before
    or after reinstalling my OS. ?? If it was before, my templates wouldn't have still
    been in the trash because I usually empty it daily. 
    My "Numbers" is v  2.3. It looks completely different than it did the last time I'd
    used it. The "Pages" in my iWorks '09  folder is v 4.3  and Keynote is v 5.3. 
    If that helps you  figure out where it came from and why things disappeared.
    I did find my templates, but not where you said they'd be.  Fortunately, after
    reinstalling OS 10.8.5, I found a lot of files in my trash. Not knowing what they
    all were, little voices were warning me, so I didn't empty it -- just in case
    something was there that shouldn't be. Too many problems lately to trust
    anything. Last night I went thru all those files. Most were things I couldn't
    understand when I attempted to open them. However, I did find a "Numbers"
    Folder. WIthin it was a  "Templates" folder and within that was another..
    "My Templates". When removed that from the trash, those opened and were
    what I'd lost -- or would have if I'd just emptied my trash.
    I also found among those files:
    A "Calendar" folder that had everything that was on my Calendar but had
    also disappeared;
    A "Safari" folder that had all my bookmarks, et el.
    A couple "Turbox Tax" folders for years past. I just pulled them out but haven't
    tried to open everything to see what's there. I didn't think any of my Turbo Tax
    should have been removed.
    A "Mail" folder with, among other things, another folder within it called "V2".
    Inside that were several other folders. One contained a lot of mail I'd downloaded
    but hadn't moved out of "Mail" in a folder called "POP-(old email address)".
    Also were Logs, Keychains, Crash reports and something called
    "Saved Application State". 
    I tried to find the same folders in my present "Library". If I was able to find them,
    they didn't have my old data.  Afraid to delete the above Folders, I saved them.
    I may not be able to get everything back to where it was, but at least I'll have it.
    When I uninstalled and reinstalled OSX 10.8.5,  it took over 12 hrs!
    I couldn't believe it was actually taking that long. I don't know if that's normal or not.
    I'd found the instructions for doing this in a blog......somewhere.  Again, having the
    problem with Java not working or being recognized as being present, and after days
    going thru Apple's Community forums, everything I could find on Java's website
    & Pogo's website, I finallyGoogled it. I found lots of other people were having the
    same, or different problems since upgrading to Safari 6.1.  Someone had posted
    instructions on how to go about getting Safari 6.0.5 back. Starting up while holding
    the "Command" and "R" keys, selecting to reinstall the OS and being taken to
    the Apple App Store to download from there. One person did say it took a long time
    but I had no idea their "long time" was going to be 12 hours!
    Unfortunately, I'd just received Time Capsule but hadn't set it up and copied my
    entire System and everything on it yet -- so it wasn't properly backed up.
    The external drive I'd used before, rewrote files every time I backed up.
    I was losing things so I quit using it.
    I'd never experienced anything like this before and don't know if this was
    suppose to happen or not after using the "Command" & "R" keys starting up.
    No one called it a "clean system install" so I wasn't expecting it. Infact, they
    only said to be sure to back-up your bookmarks, passwords & contacts. I'd
    reset Safari, trying  to solve the Java problem, so those had already been
    wiped out-- or so I thought. Judging just from the number of Bookmarks found
    in the trash, I think they may all be there.
    I guess the bottomline here is.......don't empty your "Trash" after upgrading
    anything until you know things aren't being trashed that you want.
    If this wasn't suppose to happen, it's a bug that needs to fixed.
    Thanks again.
    Ricki

  • HELP!!  2.1 update wiped out my in and out boxes in Outlook

    I updated my itouch yesterday with 2.1 and it wiped out my in and out e-mail in Outlook. I'm running Windows Vista. If anyone has any advice I would appreciate it. My last .pst backup is too old to salvage the damage done with this update.

    Are the other iPods that work iPod touches (or iPhones or iPads)? iOS devices like iPod touches use additional drives to those used by "dumb" iPods.
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • Adobe Updater wiped out my serial #'s for CS6 Suite. What Gives?

    Used the Adobe Updater today, 12/13/2012. Updated Photoshop CS6, inDesign CS6, Illustrator CS6, and some other stuff.
    Once the update finished, I re-launched Illustrator CS6 to get some work done, and I was prompted to enter my serial number or continue with the Trial version. Odd. Same thing with any Adobe product that I had installed. Every application launch was intercepted and the Adobe Updater asked for my serial number.
    Obviously I found and entered my serial number and everything is working fine now - BUT - the Adobe Updater should not be resetting or wiping out serial number information.
    If this is a bug in the Adobe Updater, then it could cause widespread problems. Just thought Adobe should know.
    Specs: OS X 10.6.8, MacPro 2.8 Quad-Core Xeons, Using CS6 Suite

    Related thread over in Photoshop forums:
    http://forums.adobe.com/message/4918421#4918421

  • Latest version of iTunes update wiped out all my music

    I just installed the latest iTunes update and it wiped out my whole music library.  What do I do now?  How do I get it back?  All I did was press the Install Link. I have done this a dozen or more times with no problem.  I highly recommend NOT installing the update until Apple fixes this Glitch!!!!

    See Empty/corrupt iTunes library after upgrade/crash.
    tt2

  • Firefox update wiped out all my preferances!

    I'm getting rather fed up with Mozilla Firefox. First of all the UPDATE nag cannot be disabled despite the fact that I chose the setting "Never check for updates." Firefox ignores that preference and reverts to either automatic, or "Check and let me choose." THAT started the whole mess. Listen please FIREFOX developers: I DO NOT want you to control my updates. Too many times in the past, you have more or less forced an update on me only to result in my having to reset EVERY preference and add-on I had previously installed. When I complained about this inability of Firefox to remember my update preferences, I was informed that I absolutely had to update to 20.0.1 because 19.0.1 had "security holes". You know what, at this point I DON'T CARE, especially if I have to go through all this crap simply to have a decent browser. Nonetheless I bit the bullet and updated. Right out of the gate, the WELCOME page hijacked Google as my homepage and didn't go away. I reset everything back to Google and then the browser opened Google alright, but was immediately re-directed to the damned WELCOME page...every time I started the browser. I tried everything I could but nothing worked. The next step was to RESET Firefox. Well, it reset. Boy did it reset. I am now faced with reinstalling EVERYTHING including ALL my add-ons, extensions...EVERYTHING. I am really annoyed at the arrogance of Mozilla, assuming that THEY know what's best for my machine and my preferences. I really hope you fix this Mozilla. I'm sure I'm not the only one who is getting weary of having to re-do everything each time an update comes along...which, BTW is altogether too frequent.

    This problem has persisted for me for several months. My recollection is that there once were actually one or two additional unique posts on this update wipe out effect. This is my first time using the new Firefox update stub. Maybe this has something to do with it? In any case, despite configuring Firefox to NOT update me automatically AND not in the background, the update occurred oddly. As contributor tdp2101 has said, the effects can be inconsistent. In my case, a manual update over the last several months has occasionally been successful, that is, without the wipe out, complete or partial. Somewhere in my current process I a) told Firefox to not update, b) was presented with a page that my version was out of date. I do not remember the exact sequence. There finally came a moment, however, when the stub for v22 seemed to not execute two times in a row. Specifically, clicking on the downloaded stub icon resulted in nothing happening on screen, twice. System did not freeze. Just nothing seemed to happen. I immediately, cold booted my machine, opened my extant Firefox to download the stub yet again but never got the chance. Firefox autoupdated, wiped out ALL preferences, presented the Google home screen. I reset all my preferences including Never Update, Never Check, and, this time, Require me to okay cookies. Then I sought whatever updated solutions Mozilla might have offered. Finding none, I wrote this post. In the past, I have implemented all the Profile changes, duplications, substitutions, and edit solutions that I guess have disappeared or aged out of this support archive. Yet the problem continues. I am Win7 x64. Thanks for any help.

  • ITunes update wiped out my music and apps.  When I got everything back, now it won't sync.  It says I don't have enough space on iPod.  I have more than enough.

    I Updated itunes and it wiped out all of my music and apps.  I had over 4500 songs and had to reload.  Some from backup, some from cd's.  Now when I try to sync my IPods and IPad, it says I don't have enough space to sync.  I know I do because I have less now than when I would sync before all of the nice update.
    LIl W

    Depending on how you recovered the library iTunes may see the restored files as "new" content and not match them properly with what is already on the device. See Empty/corrupt library after upgrade/crash for the way I would normally approach the issue. You may need to manually backup and then restore the device in order to fix things.
    tt2

  • Update wiped out my ipod name and recognition

    I updated to 12.1 today and the extraction of my old files wiped out the driver for my ipod,  Windows reinstalled but it's now showing as simply Apple iPod not its alias.   ITUNES now can't recognise it.  If I rename the device will that make iTunes recognise it and if so which is the simplest process?
    We have 2 other iPods in the house and the are fine, the one that lost its identity was the first. I connected to sync.
    I have spent hours trying to work  this out.
    I am not game to delete the drivers in case it causes the other 2 to fail.
    Anyone got some non technical ideas?

    Are the other iPods that work iPod touches (or iPhones or iPads)? iOS devices like iPod touches use additional drives to those used by "dumb" iPods.
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • New update wiped out my Ipad 2

    I just connected my Ipad 2 to my Macbook for the first time in a while, and it said there was a new Ipad update, so I agreed to install.
    It appears to have wiped out everything on my Ipad, and won't recognize Itunes on the Macbook for restoring things.
    Anyone know what happened and how to get my Ipad back?
    Thanks

    If all of the content is in your iTunes library on the Mac - you should be able to sync and put all of that content back onto the device. First you have to solve the recognition problem.
    Quit iTunes, restart your Mac and then restart the iPad and see if the iPad is recognized after that. If not, you can look through these articles.
    iOS Device not Recognized in Mac OS X
    If you are running Snow Leopard 10.6 ....
    Device not recognized after a restart
    If either site gives you a "We're Sorry" error message - just reload the web page. The sites do work.

  • HT1338 If I registre my imovie with other email account that i dont use anymore how can i keep updating using my new email account? thanks

    Hope I can get some help, I just want to update two programs and it keeps telling me that i registred with the other account wich is my old email account and I dont use anymore. I will apprecite your help

    An update for anybody else with similar problems.
    I did get an email after about 10 days.  And the Short version is if you want to cancel your Premium BT Yahoo email account (That costs about £20 a year just to get email via pop3 or pushed to your mobile device) The ONLY way is to phone BT and they will cancel it for you but will also DELETE your email account after 3 Months ! So there seems to be no way to "downgrade" your BT Yahoo email account back to just a web based account.
    This feels rather ridiculous if you ask me!
    After using my BT email account for 10 years + I am now in the very slow process of logging into every online account I have and changing my email address to a free Gmail account that does the same job for free !
    Once I have changed all the email address on all my important accounts I will go a head an cancel this ridiculous payment.
    I guess this can now be classed as closed.  But not with a happy outcome.
    Regards
    Dom.

  • 5.0 update cannot add another email account from same server

    Updated my 3Gs iPhone to the 5.0.  Unable to add a second email account.  Receive message "Cannot Get Mail.  The user name or password for "mobile.charter.net" is incorrect.  I did not have trouble having two email accounts before the update.  Can anyone assist me?

    Thanks for your reply.
    It is a standard pop mail account provided by UK ISP Virgin Media. I can setup my hotmail account on it with no problems.
    I have had a play around with the settings (I am an IT Engineer) and once the hotmail account is set up, I can then edit the account settings and change them for the virgin media settings with no errors or hanging. However, when checking for email, it never downloads any.
    I have this account set up on other devices / phones and setting the messages to be left on the server on all the devices and the account behaves correctly on these devices. I know there is email on the server and have sent test email to that account.
    If I delete all the mail accounts, and try to recreate the virgin media pop account, then the inital problem occurs.

Maybe you are looking for