Update won't install and restore will not restore

Hello,
I replied to another post that someone else had the same problem. Basically, I just got my 3g 1 day ago and was told to do the update. I ran the update and it gave me an error and did not install and said I need to restore. When I restored it said it could not restore after like an hour of it running (I guess trying to restore it). My phone will not turn on other than to just show an apple icon and a usb cord just below it. Any one else have any ideas or had this problem and how did you fix it.
Thanks,

What happens when you connect the iPod to the computer and restore the iPod via iTunes?

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Welcome to the discussions,
did you try to connect in recovery mode? http://support.apple.com/kb/HT1808
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Message was edited by: Ingo2711

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If iTunes sees the iPod, try a manual install, as pointed out on link below.
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-Hard reset instructions
-Manual restore instructions
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-Preventive Maintenance
-Anti-theft & recovery tips
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Update won't install and restore will not restore

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