Update won't recognise camcorder cannot import movie

yesterday paid for upgrade to latest version
now does not recognise camera to import my movie but earlier software did can i get refund to account

did apple make any suggestion to resolve it

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I cannot import .mov files to Premiere Pro or Adobe Media Encoder.

I cannot import .mov files to Premiere Pro or Adobe Media Encoder.
How do I around this problem?

We need to know a lot more if we're going to help you.
What happens when you try? Do you get an error message? If so, exactly what does it say?
What version of Premiere Pro? Have you installed the recent updates? What operating system?
Does this happen for all .mov files or just some? Has this ever worked before? What version of QuickTime do you have installed?
Here's a page written for After Effects, but the information is relevant to Premiere Pro and AME, too:
http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-eff ects.html

Cannot import .mov video files into Premiere Pro CS4

Hi Everyone,
I have Premiere Pro CS4 and cannot import .mov files into my project. When I try Premiere freezes up and has to be closed. I'm running Windows 7 and have a Gateway DX4300-11 with a Quad-Core AMD processor with 8 Gigs of ram although the Adobe CS4 programs only seem to recognize 4 Gigs at startup. How do I get Premiere to import .mov files?
TR

What is the CODEC in your MOV file(s)? MOV is but a "wrapper," like AVI. This ARTICLE will give you some background. It could be that you just need the proper CODEC, or it could be that it is a Mac-only CODEC, and then you will need for the producer to Export in another CODEC, that is PC-compatible.
This ARTICLE will give you some background on CODEC's, in general.
Good luck,
Hunt

Cannot import .MOV files with Premiere Elements 12: generic error. Using Windows 8.1 (64b)

This question was already on the forum for older version of Premiere and Windows. I'm making my videos (.MOV format) with the digital camera Casio EX-ZR400.
I have no any problems with Photoshop Elements 12 for pictures produced by this camera.

Dngineer
What is the source of your .mov file..(brand/model/settings of the camera that recorded the video)......what is the video and audio compression and frame rate?
Are you working with the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update. Both QuickTime and Premiere Elements need to be run from a User Account with Administrative Privileges. Are you doing that?
Narrowing things down
Are all files with the .mov file extensions the only video files that you cannot import into the program? Any exceptions?
When you open Premiere Elements 12/12.1 to the Expert workspace and go to Publish+Share/Computer/QuickTime, does that choice have its presets?
Let us start here and decide what next based on your reply.
Thank you.
ATR

Cannot Import .mov files anymore

At first I was ablt to import .mov file into iMovie and do various things with them but now I can't. These are just movies made from my Digital Camera. I have a Nikon P1.
When I try to import them I get a "Cannot Import File: Unknown Error" or something like that.
Does anyone know why that might be doing this. Thanks for any help you can provide.
Note: Bare with me I am new to Macs but I am quickly learning...I loved that I switched to Mac and don't regret it.
MacBook White 2.0GHz 1GB 80GB Mac OS X (10.4.7)

Tomas
you will find that there are probably some files in that folder that FCP does not like, in the import dialogue box, there is a choice at the bottom left
"Show:"
it is possible that you have it set to "All Files"
change this to "Standard Files"
If there is a file that is then greyed out, eg. a PowerPoint file, you need to create the assets in a format that FCP can recognise, or as David suggests, get the codec.
Tony

Cannot import .mov files generated by Toast

Hi All,
I have a strange issue : I had old HI8 tapes that I got transferred on DVDs (VOB files). I then converted these files in HD DV with Toast 10, which generated AIC (Apple Intermediate Codec) files encapsulated in mov that I can perfectly read with Quicktime X (I run SL 10.6.2). The issue is I just cannot import these files in IMovie 09 (the corresponding files are "greyed" in the finder...)
Does anyone has a clue on why this happens?
Thanks!

I have kind similar issue ,I try to convert .mts from canon in toast 9 to .mov but for iMovie 09 it's not good...there is slight difference in some parameters of AIC what iMovie use on it's own when you do import directly from camcorder /this codes is that Litte Endian/ and output of tast9 is /AIC ,ACC/...so all my files on hard drive are not importable for now ,looks like the compatibility of .mov container is terrible...it's frustrating I tried also voltaic converter and few more but they output is useless...it's rough & cranky...so I'm looking for solution as well....

Cannot import movie

Updated itunes on my Mac Pro 3.1 and I cannot add (import) any MP4 movies into itunes 11
Previous I was able to drag and drop. Now I cannot drag and drop nor use the menu to import the file.
All movies have been run through Handbrake with Apple TV 3 preset.
What did Apple do to the new update that itunes will NOT import my movies
Songs will import via the menu but will NOT drag and drop.

I have also found out that I can drag and drop a movie that was converted from AVI to MP4 but cannot import an MKV file that was converted to MP4
Can someone explain that please.

Updated iPhone / iTunes and now cannot Import CDs

OS: Win7 Home Premium
iTunes: 10.1.0.56
Yesterday I decided to take the plunge and started importing my CD collection. About 30 CDs in I decided to take a break. I plugged in my iPhone and hit the update button in iTunes. (I’m not sure if I got the iPhone update and/or Itunes + quicktime update.) At any rate, when I went back to importing CDs nothing would import. I’ve tried about 5 different CDs, but each gets a version of this error, “Error occurred while converting the file [blah blah blah]. The disk could not be read from or written to.”
I can play CDs using iTunes. I can play previously imported CDs using iTunes. But now I cannot import CDs.

Its always the first song of the CD as I try to import it. I can play from the CD without any problem. However, when I click 'Import CD' I get the following type of error, "Error occurred while converting teh file 'Mozart: Le Nozze Di Figaro, K 492 - - Overture'. The disk could not be read from or written to.
I'm trying to save to a network folder. I'm not sure what the path is or how to find it again in iTunes.

Cannot import .mov files into FCE

I bought a new Kodak Zi8 pocket video camera to use to finish a video project because my right hand is in a cast and I cannot use my HD video camera. Unfortunately for me, I have a deadline to meet.
I shot video at 720p and tried to import it into FCE 4.0.1 to edit using Log and Transfer and got the warning message, '"863_0156.MOV" contains unsupported media or has an invalid directory structure. Please choose a folder whose directory structure matches supported media.' I also shot video at 1080p and, of course, cannot import it into FCE either using Log and Transfer.
I am still a relatively new FCE user and would appreciate any suggestions you can give me. I looked in Tom's book (FCE 4 Editing Workshop)on page 73. Will Quicktime Pro 10 convert the files? If so what is the procedure?
I have seen similar questions in this discussion forum on importing .mov files, but I haven't seen a solution that works for me. How can I convert the .mov files to get Log and transfer in FCE to accept them?

Hi(Bonjour)!
This pocket camera record H.264. So the material as to be converted to a format supoported natively by FCE as Apple Intermediate Codec 1080. Search this forum with +MPEG streamclip+ keyword.
Michel boissonneault

Mac won't recognise camcorder

My mac won't recognise my sony DCR-PC5E. It works fine on Windows, and my mac recognises other Sony DV's using the same firewire. Any ideas? I don't want to have to buy a new camcorder....

Martin,
Welcome to the discussions.
Assuming you're using FireWire (what sony calls iLink) your camera should work.
Have a look through some of the tips in this thread:
http://discussions.apple.com/message.jspa?messageID=2842371#2842371
Matt

Cannot import .mov files (from JVC HM100) into After Effects CS6

Hi,
I am trying to import .mov files into After Effects CS6. Unfortunately, when I try to import the .mov files, AE tells me "After Effects error: 210_0001_01.mov cannot be imported -- this '.mov' file is damaged or unsupported." The file works in Premiere CS6. I have the latest Quicktime, and even with Quicktime 7 Pro installed, I got that same result. I would appreciate any advice on this problem.
Thank you.

RobertHorn2012 wrote:
I'm going to set up a new sequence with just the clip I'm using after effects on. I'm going to import that sequence into AE.
Your footage is currently a long-gop codec, which may be giving Mocha fits. So instead of Dynamic Link, you may want to simply export the clip in question from Premiere using a lossless codec. Remember to leave handles on the footage.
To get back to Premiere you would then render in a lossless codec. It's not very handy, but it will get the job done.
Give it a try and see what happens.

Re: Iphoto update 8.0.4 stalls when importing .mov's on Canon powershot IS

Didn't have this problem on the previous version of iphoto. Pictures still import but try to import a .mov and it stalls on "preparing to import". Have to force quick the application to get it to stop. Clicking on stop importing does nothing. Please help. I need some of these .mov's for a presentation on Saturday!
Steve

Welcome to the Apple Discussions. The update may have made iPhoto more picky about possibly damaged files. Reformat the memory card with the camera and run a test to see if you can import movies OK.

Cannot import .MOV files into PE11

I am using PE11 on a Windows 7 OS laptop. When I attempt to import .MOV files taken with a Kodak Easyshare z980 digital camera, I get the following error screen "The importer reported a generic error." According to iTunes, the .MOV files are stereo, 320x420, 753kbps, using H.264 video codec. Please help. I tried updating my codec, but it appears H.264 is an older standard and it is not easy to figure out exactly how to update that codec correctly, and safely. Thanks

1st, what version of Quicktime do you have installed?
2nd, MOV is a wrapper... what is inside that wrapper?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

Cannot import Movie into Event

My camera records MP4 files. In the past, when I create an Event, and choose 'Import Movies,' iMovie would convert and import. Lately, it goes through the motions (and takes just as long), but when it is done, there is nothing in the event. If I go through the process 4 or 5 times, it may work.

Sorry, I don't go back that far!
This is the iMovie 5 forum. You might get a more knowledgeable response if you post in the iMovie 4 and earlier forum:
http://discussions.apple.com/forum.jspa?forumID=855

Updated DVD studio pro 4.2.1 and now I cannot import .mov files?

I just updated to OS 10.5.7 and DVD studio pro 4.2.1 and now can only open half my previous project files (yet others open fine still done at the same time) and also can no longer import any 1920x1080i HDV files exported from Final Cut Pro, where I could before, if I didn't want to deal with the 17 hour compressor m2v export. On a deadline and of course the 2 files I need to update no longer open. Help!

yes. its bizarre as I can only import m2v's now vs .mov files before. Keep getting error messages, as well as only opening about 50% of my DVDSP project files, yet all have the same basic elements & settings. Exporting my files as m2vs which should work, but wondering why this is and if I'm the only one experiencing and if there is a fix?

Update won't recognise camcorder cannot import movie

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