Updated and contacts,texts,calander and photos gone

I am pretty well at my wits end with this update BS. Tons of issues with my wife's 3GS that the store had to fix and now after updateing my 4 I am about done with the whole iphone thing. I performed a backup prior to updateing, the back up is there, even shows in the list. None of my contacts or anything are on the phone. When I try to restore from back up it tells me it could not be done because of an unknown error. I try to use and older back up and I get the same thing. As if having to try 3 different computers before even getting a usable phone was bad enough, this has me ready to throw the phone in the trash and go with a droid. Any ideas on how to get this mess to work or am I just screwed and lost every contact since I see absolutely nothing from Apple on how to solve a problem they caused. Thanks.

If the backup file is there, I think you have a good chance of recovering your contacts etc...
Before you try anything else, I would make a copy of the backup files you have and place those copies in a safe place (just in case iTunes overwrites or erases backup files it currently has).
To find out where iTunes store those backup files see this link.
With that done, you can try reinstalling iOS 5 (if you haven't already done so) and after that try to restore again from the backup file you want (in iTunes). Maybe the first time around, there was some glitch in the update.
If you still get the error, does the "unknown error" give you any other information like a code or a "more info" button?
As a last resort to at least recover your data, you can try extracting the information from a backup file. There is a free program to do this. More information here for PC.
Here is another program for both PC and Mac (but it is not free).

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