Updated and now cant do nothing!

Hi guys n gals.
For some reason my BBM stopped working, nothing was sending and couldn't recieve.
So i did an update for my phone using version v5.0.0.681
Now its worse, i cant download, get emails etc. So hubby restored to earlier date, it asked for 7 updates to be installed which he did but still nothing.
I am new to BB and still very much getting used to the phone, so if anyone replies please give me some directions as how to check for things etc if i need to.
Thanks in anticipation.
Nikki

rmcdonald101 wrote:
I did an update
hello, what did you update ? Desktop Manager ? Device OS ? And how did you do that ?
rmcdonald101 wrote:
now I can't get half my emails to work.
what kind of emails ? BIS ? BES ?
rmcdonald101 wrote:
Only half my calls are coming through
can you be more specific ? The call is made but you do not hear people talking and they don't hear you ?
rmcdonald101 wrote:
and now it tells me that all my media files are incompatible. But it says I can buy them again from them. Interesting how that works.
what are those files ? Do they have DRM ? Where did you buy them and how did you transfer them to your device? It is probably just a matter of re-indexing the folders. You should not have kept the media card in the device during the upgrade (I assume you did an OS upgrade...). Please remove the media card, turn on your device, turn it off and put the media card again. When entering the Media application, it should start scanning all the media files and re-create the index. You should not need to buy them again.
rmcdonald101 wrote:
Anyway, anyone know how to download the old Desktop software that actually worked?
there is no link between the desktop software and your device.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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Updated and now cant do nothing!

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