Updated app causing already downloaded folios to re-download

Hi All,
I just updated our multi-folio app (professional license) from V21 to V25. When the app is updated on the tablet, all previously downloaded folios are having to be re-downloaded and are, thereby, counting against our license. Is this correct? Also, I am hoping to utilize the background downloading but I don't see where it is available. Is it part of the Producer Tools? Thank you in advance for your help.

When you say the folios are being "re-downloaded," do you mean updated or downloaded from scratch? When you update your app, any downloaded folio should still appear in your library. If you updated the folios, your users can update these folios as well, but updates don't count against your download bundles.
Background downloading works only in Newsstand apps. With a non-Newsstand v25 app, your users will be able to start a download and exit the app or view a different folio while the download continues, but background downloading is Newsstand only.

Similar Messages

  • App Store not letting me download free games or even let me update apps I already have!

    Ok, so I tried purchasing a item in a game I have (not knowing how much I have in my bank account). App Store denied it so I'm like ok whatever I don't care. Well now whenever I try to download free apps or eve. Update apps I already have the store makes me sign in, and wants me to update my billing information because there was an error with my last purchase because it didn't go through. Ok why is it doing this? It didn't go through I don't care I just wanna update my apps and be able to download free Apps without having to update my information then apple charging for something I don't want anymore.... Can anyone  tell me how to fix this? I already tried removing the card! I don't have a "none" option when I try to remove it so... Yeah

    You must have a valid form of payment on your account even for updates and free apps.

  • HT4623 How do I delete from the apps store an updated app that was downloaded? Prior to iso7.2.0 once the app was downloaded it was automatically deleted from the updated section in the App Store.

    How do I delete from the apps store an updated app that was downloaded and shows open? Prior to iso7.2.0 once the app was downloaded it was automatically deleted from the App Store.

    You don't.
    The update section will continue to show recently updated apps due to the ability to auto download updates.
    It effects nothing, just ignore them.

  • Synching iLife onto my iPad.  App. is already downloaded to iTunes.

    I just bought a new and wonderful iPad but I'm having a few difficulties that I'm sure you can help me with......
    Pages, Numbers and Keynote won't load onto my iPad. What do I need to do on my computer or iPad? It's already downloaded from iTunes.
    Also, my iCal and Address Book won't load onto iPad either.
    Thank you so much for any help you can give me.

    Pages, Numbers and Keynote
    Note that these are iWork, not iLife.
    Did you download these from the App store in iTunes?
    These are compatible with the iWork applications on your computer if you purchased them. They do not come preinstalled with your Mac.
    iLife consists of iPhoto, iDVD, iMovie, Garage Band and iWeb.
    Your items in iCal and Address Book on your Mac are compatible with Contacts and Calendar on your iPad.
    Select the iPad in iTunes.
    Click the Info tab across the top.
    Select what you want to sync.
    When you add/change/delete something on the iPad or on the Mac, these changes will sync back to the iPad/computer.
    Also, your signature shows Mac OS 10.4.8.
    You need iTunes 10, which requires Mac OS 10.5.8.
    update your signature or update your OS.

  • ITunes Store no longer remembering apps/music already downloaded

    Hi,
    i've got the latest iTunes, and it occurs to me a phenomenon that itunes store previously remembers and indicate the status of apps/music already purchased.
    to make myself clearer, for example i have already downloaded Whatsapp a long time ago, but now if i go to the App Store, it used to display as "purchased" or "downloaded" just beside the app icon.
    Now it no longer does, applied to hundreds of apps and  hundreds of songs.
    Is it a bug ?

    Make sure that you selected the correct iTMS country when trying to logging into your account.

  • HT5278 It won't let me update saying I already downloaded it. Why?

    It says I already downloaded it but gives me the option to update it and when i do it says can't update.

    Try rebooting the computer and resetting the iPod. Nothing will be lost. Then try again.
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.

  • Can't update apps but can download them; doesn't accept (valid) virtual CC. What to do?

    I can download new apps but can't update the existing ones. What happens when I press "Update all" is the following:
    App Store asks me for the password, it recognizes it as valid, the icon of the apps change from "Update" to that circle that should eventually fill up, but then all icons convert back to "Update".
    I don't have a payment method associated with my account (I used to have one). When I try updating my account with the information of a (valid) virtual CC, it rejects the card even though virtual CCs have worked perfectly well before.
    I have this problem both with the iOS App Store and the Mac App Store.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select
              /var/log ▹ appstore.log
    from the hierarchical list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar.
    Each message in the log begins with the date and time when it was entered. Select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    ☞ The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • ITunes 8.1 -- Update apps causes repeated window to log in

    Everytime I click on Applications and "check for updates" I am met with a login to account window. I put in my password and the window disappears then pops up again. It won't stop.
    Things I've tried:
    Rebooting
    Logging into iTunes account through account name button first (could do it, but didn't fix the problem)
    Any suggestions?

    Well, at least I am not the only one stuck in this login query loop. That is SOOO frustrating.
    I have tried everything I could think of, from de-/reauthorizing my mac, loggin in and out, deleting that SC Folder to doing all this with an admin account, restarting and so on etc. etc. etc. Nothing works.
    Not being able to update my iphone apps seems to be related to the iTunes 8.1 update. I wonder why there are not more people complaining about this. If I'm part of a minority I guess I'll have to wait a long time before this gets solved.
    I had a similar problem before related to upgrading songs to iTunes plus - which never got solved: when I eventually get my ITMS to show me how many songs I have eligible for an iTunes plus upgrade and I do buy them, I always get a second login data query that is supposedly needed to "update" the list of songs eligible for an upgrade. I get stuck in a loop there as well. I don't know if this is related to the much more annoying app update problem. Anyway:
    PLEASE APPLE FIX THIS! Thank you.

  • Can't Update App I already purchased

    I'm trying to update the Server app and it says that it's available to be updated but when I click on it to do so it tells me "You have updates available for other accounts. To update this application, sign in to the account you used to purchase it." Thing is, I AM signed in under that account. And yes, I tried logging out a few times and logging back in. I only know of two iTunes accounts so I tried the other one too just for giggles even though I know it wasn't used to purhcase the app and I have the same error.
    Now I've updated the app on two other machines with no issues. It's something to do with this particular server. Any ideas?
    Thanks.

    To update this application, sign in to the account you used to purchase it -
    Try these two;
    1. Sign out while on the update page, then click to update the app and put in your username and password.  It should update.
    2. Delete the adoption plist
    Library/Application Support/App Store/adoption.plst
    Failing those two, use Spotlight to reindex the HDD.

  • Can no longer update apps or buy/download apps

    A month ago I changed my e-mail addy. I changed my Apple ID to the same email I had for MobileMe and I changed ITunes as well. All was fine, until yesterday. I went to update my apps, I do this weekly, and now it now it is asking for the Apple ID password for my old e-mail. I checked the store on my phone, it is my current e-mail. My Apple ID is my current email. My Itunes is my current email. My Mobile Me is my current email. A lot of my apps were purchased with previous Iphones, but everything transferred over fine. What is going on? Having to re-purchase apps sounds like a total ripoff.

    Hi,
    Try resetting your Apple ID.
    https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa
    Keep in mind your Apple ID is the same for MobileMe as it is for iTunes or for logging in to Apple Discussions.
    Carolyn

  • Can't update or download apps; can't download music

    iOS 8.0.2 (but problem started after updating to iOS 8) - iPhone 6 128g
    I can't update or download apps. When i try, I get the red circle with the red square in the middle- no activity, and when I tap on it it instantly reverts to the cloud/arrow symbol. I also can't download tunes- all of my iTunes match songs appear and I can stream them- but when i try to download to my iPhone- same thing: red circle with square in the middle, no activity, if I tap again, reverts to cloud symbol.
    I have turned off and on, reset network, reset device (but haven't restored to factory settings, trying to avoid that), i have signed in and out of iTunes countless times, i have chatted with support and have been on the phone with support (another call scheduled tomorrow) but no luck at all. Very frustrating- i've never experienced this with Apple before. Anyone have any suggestions? On, another thing. I have an iPad mini that i updated to iOS 8 and it works fine. I can download and update apps, and can download tunes from iTunes Match. Awesome, right? Very confused.

    Connect your device to ITunes on a Pc or Mac and sync that way.

  • Updated Apps on iPhone 5 doesn't update iTunes 11.

    Before iTunes 11 whenever I updated an App on my iPhone's and then sync iTunes it will update the same App in iTunes to the most current version. Now with iTunes 11 if update an App to the most current version and sync my iPhone with iTunes it runs the sync process but that App or Apps does not update automatically. Which makes have to go into my App section in iTunes and click on "Updates Available" which will show me the same App i've already updated on my iPhone but couldn't update on iTunes via Sync. Is anyone els

    Hi,
    I found the solution for this problem somewhere else I can't remember where because I read so many posts and tried so many things.
    I don't know what criteria Apple iTunes 11 is using to sync apps with iphone and ipad, but I don't think it is only with updated apps. I downloaded an app I didn't have in my iTunes Library, used it for a while, then updated it through Appstore in the iphone, and it was synced with iTunes...
    Well, to transferr ALL your apps from iPhone or iPad to your iTunes Library do the following:
    1. Conect your device to iTunes.
    2. Click on the iPhone or iPad once it appears on the left.
    (My iTunes is in Portuguese, so I don't know if the translation will be accurate, but I think it'll do)
    3. Go to File > Devices > Transfers purchases from "name of your device"...
    It'll start transfering all apps from your iPhone or iPad to your iTunes Library!

  • How to fix my Apple ID from not being disabled? I have changed the password many times already and it still wont let me update apps or download apps

    How to fix my Apple ID from not being disabled? I have changed the password many times already and it still wont let me update apps or download apps

    Apple ID disabled
    http://support.apple.com/kb/TS2446
    If you still have problem, contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • Why does the App store say 'download' to OSX Mavericks when i have already downloaded the update, and restarted the computer? I can't find Mavericks icon on the dashboard or launchpad either! Help!

    Why does the App store say 'download' to OSX Mavericks when i have already downloaded the update, and restarted the computer?
    I can't find Mavericks icon on the dashboard or launchpad either! Help!

    It sounds like you've installed Mavericks.  You can confirm this by clicking on the Apple located at the top left of the screen and choosing "About This Mac" from the menu.  You should see a window appear with the text "Version 10.9.1" near the middle.
    If it says "Version 10.9.1", then you've installed Mavericks.  It still says "Download" in the App Store because you can still download the operating system after installing it.  This is useful if you want to download it for a friend, or create a USB boot drive.
    Morgan

  • I have tried everything, even erasing content on mI have tried everything, evey iPad and I am still being asked to put in credit card information to download free apps and update apps that I already have. Someone please help me!!!! This started 3 days ago

    I have tried everything, even erasing content on my iPad but I am still being asked to submit credit card information for free apps. I am also being asked the same thing to update apps which I already have. Someone please help!!!!

    See the following:
    http://support.apple.com/kb/HT2534

Maybe you are looking for