Updated Apple ID password now can't rent movies
Today I updated my password for Apple ID and iTunes. Now on AppleTV I try and rent a movie and I get a notice to update my credit card information on my computer. I go into iTunes and update the credit card information. When I return to AppleTV I continue to get that same message.
Any thoughts?
Thank you
Hi birchgandy,
Welcome to the Support Communities!
It sounds like you need to confirm or update your Apple ID password and settings.
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
You can change your Apple ID Name at My Apple ID. Click on Manage your Apple ID and sign in with your Apple ID name and password. Click Edit and enter the new information, then click Save Changes. Changes take effect immediately. You can also use My Apple ID to change your personal information, such as your mailing address or email address.
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
Then restart your iPad and reset it.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
In the Settings app, sign out of your iTunes Store and iCloud accounts. Then sign back in with the correct information.
If the above steps do not resolve your issue, then you may need to reset all of the settings on your iPad:
Reset iPad settings - iPad User Guide
http://help.apple.com/ipad/7/#/iPad9a74dc01
Reset iPad settings. Go to Settings > General > Reset, then choose an option:
Reset All Settings: All your preferences and settings are reset.
Cheers,
- Judy
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