Updated Creative cloud deleted my files

Today, April 9 I updated my creative cloud app. After doing so, my Adobe Creative Cloud folder was EMPTY! Subsequently, the app starting to sync with the cloud and download the folder. The problem is that the files on my computer were more recent than what was in the cloud. I had been working off-line. Plus, I often have issues with the cloud not syncing automatically which creates a mess when working from my desktop and laptop at different locations.
I strongly urge you NOT to update the Creative Cloud app.
I contacted Adobe and they didn't have any suggestions for me and simply said that it's a known issue and they are working on it. I suggested that they disable the update as more customers will be very upset if they lose files. I got no response other than, "Is there anything else I can help you with?"

When I opened my computer just a little while ago I found that my Cloud had been updated (must've happened overnight ---I didn't initiate it.) Anyway, MANY of my files that I've been working on for the past couple of weeks have been DELETED!!!!!!!! WTF???? THis has cost me numerous hours of work, not to mention that I'm on deadline. I'm going to call Adobe after 9am and they better be able to restore ALL of my FILES that are missing. This will cost me thousands of dollars if the files are not recovered because I'll have to stop everything else and recreate. Luckily, by accident, I saved the latest Muse web file to my desktop, otherwise that too was lost on the CC. I haven't thoroughly checked it yet to see if this version accidently saved on my desktop is completely up-to-date, but if it isn't and my files cannot be recovered I may seek legal action.
I don't advise using Creative Cloud for any important files. It's not a secure storage facility (in my opinion judging from my latest experience).

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Creative Cloud deletes my files!!!

I have single app subscription and I backup my project files in the cloud. But suddenly Creative Cloud deletes my files!!!!!! This is unbelievable. Hours of projects that I have worked on are not in my folders any more. I just get mountain lion notification that this and that file was deleted. How come is this possible when I PAY monthly money for this software.
Help me out to recover my files. ASAP.
Thanks.

For those who only use the file syncing with the Creative Cloud Files folder, at times you will want to sign in from the browser and check your Archive at https://creative.adobe.com/archive. The Archive is like the Recycle Bin on Windows or the Trash on Mac OS X. Files or folders that are deleted or moved out of the Creative Cloud Files folder go into the Archive. From the Archive you can either restore or permanently delete items.

Creative Cloud deleted my files.

Few weeks ago I have updated Creative Cloud and there were many duplicated files named with conflicted copy.
And few days ago I noticed that the some local files were deleted. ( I did NOT delete them by myself.)
I see the file on https://creative.adobe.com/files but I can not download it.
Is there a way to get my files back?
and I like to know why this happened.
Thanks.

The missing files in question are not listed in the archive so I contacted chat support and their responses are;
Once you updated to CC, your old files will be disappeared , you will not be able to retrieve the files again.
I apologize for the inconvenience caused to you.
You will not be able to get your files back.
when the new version of CC is released, the Sync option is removed.
We are trying to launching the update version of Sync very soon.
Due to the removal sync, you are unable to get your files.
You can post a query over there."http://forums.adobe.com/community/creative_cloud/file_and_font_sync_early_access"
It is a beta version product.
I don't understand the cause of problem. It's because "beta version product"?
I have received the e-mail titled "File sync is back on Creative Cloud! Start using it today" from Adobe on August 8th with following contents;
When the File Sync feature was first available for preview on Creative Cloud Connection, you were one of our early previewers. We can’t overstate how much we appreciate that—as well as your patience as we took the feature offline these past several weeks to improve and rebuild it as part of the Creative Cloud desktop app.
      We’ve just announced on our blog that file and font sync are now available in the Creative Cloud desktop app. Naturally, we think you should be one of the first customers to have access. If you have a Typekit account, this will also enable font syncing to your desktop.
      Since we’re rolling out access in limited batches, we’re prompting people to join a waiting list—but we’ve gone ahead and approved you, so you can get started using these features anytime.
      Ready to begin? If you don’t already have the Creative Cloud desktop app, grab it from the Download Center—it’s free with your membership. Next time you launch the app, go to the Files and Fonts panel to start syncing.

Managing assets in Creative Cloud - deleting archived files

I have used up nearly all of my 20GB of Creative Cloud storage. However, when looking in Finder, I notice that I really only have about 6GB in the folder. Turns out, CC archives files, which is great in the event that I lose a file on a hard drive or a file get corrupted. I'd be able to restore from the archive. However, all those archive files take up a lot of space. I found out how to delete the archive files using the web based Manage Assets. However, it won't let me SHIFT select. I have to actually click each one, one at a time. I have over 3500 archive files. That will take me 20-30 minutes to do this.
Is there a better way to delete the archive files, other than DELETE ALL ARCHIVES?
Trevor Ward
www.trevorwardphotography.com

May be, I want delete file psd in Creative Cloud storage in Brackets but i don't know. Can you help me?

Updating Creative Cloud Error, Damaged File???

I am needing to update my creative cloud and an error keeps appearing, That my setup file is damaged, directions are to re download the CC setup file and again the error appears and their is no trouble shooting options. How can I get my CC up again? thank you

You may need to Sign out of your account... Uninstall... run the Cleaner...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is needed
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud Deleting My Files

Hi,
About a month ago i posted a question about how to get my deleted files back that i did not delete.
Adobe sent me a link, the link would download a zip to a point then stop and give error message.
So i still haven't got those files back...
Now...
About every day, the cloud will delete at least two of my files.
1. How do i get it to stop?
2. How do i get my files back?
This is getting really annoying, almost making the cloud unusable

Hey Ken,
It happened again. One of my new psd files i just created "was removed". Can i get it back please. I looked in the archive and the "recovered" folder you guys added to my cloud and it isn't in either place.
More importantly, is there any way to stop it?

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. W

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?

Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

I am updating creative cloud but under apps tab says failed to load error please retry but still will not work

i am updating creative cloud but under apps tab says failed to load error please retry but still will not work

Hi philip,
You may try to follow the steps below:
1.Close the Creative Cloud application.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud.
Let us know if that helps,
Regards,
Rave

When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

Hi,
Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?
Close the Creative Cloud Desktop application.
Navigate to the OOBE folder.
Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud. Try signing in.

Updating Creative Cloud error 2

updating CreativeCloud error: Updating Creative Cloud Desktop failed. ( Error code : 2 ) . Someone can help me ?

For error code 50 :
Open task manager and Quit all Adobe processes, including Creative Cloud and Coresync.
Then navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe application manager and OOBE folders
Navigate to C:\Program Files (x86)\Adobe
Delete Adobe Creative Cloud folder ( if you are getting any error try to rename it to adobe creative cloud old
Then try to reinstall Creative Cloud App
Free Creative Cloud | Download Adobe Creative Cloud free trial
please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.
Refer to: https://forums.adobe.com/message/6913288
Regards
Rajshree

After update, Creative Cloud window empty

after update, Creative Cloud window empty

Hi natzoo1964,
Please follow the mentioned steps:
Windows:
C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it.
Mac:
~/Library/Application Support/Adobe/OOBE/opm.db and trash it. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)
Launch CC desktop and try to sign in.
Regards,
Romit Sinha

Can not update creative cloud

Can not update creative cloud, it keeps saying "Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support". Any ideas?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

When is Adobe going to fix the problem of updating Creative Cloud

Since September last year, updating Creative Cloud has been a problem.
Every time I try to update I receive a failure message. The "temporary" solution last September was to rename the Creative Cloud folder and try again.
This problem still exists, and requires a permanent fix.
Don Riley

You can file a CS6 bug report here:
http://www.adobe.com/go/wish
Adobe Creative Suite 6 FAQ
Under: "Upgrade eligibility, pricing, and purchasing options"
"Adobe will continue to make Creative Suite 6 available as a perpetual
software license, and will provide bug fixes and security updates
as necessary. All of the CS6 suite editions and individual products
continue to be available for purchase by Electronic Software Delivery
(ESD) on Adobe.com as well as through select retailers.
Volume licensing for these products is also available
through Adobe Authorized Resellers worldwide."
"We plan to sell Creative Suite 6 for use
on supported platforms indefinitely."

Error code A12E1 while updating Creative Cloud

Hello,
The title of this topic says enough, I think. While updating Creative Cloud I get an error code A12E1. What is this and how can I fix this problem?
Thanks!

Hi Niels Joormann,
Please follow these steps to fix this issue.
Please launch task manager and check whether any Adobe updater or Acrotry process is running. If yes please close them before you perform these steps.
Download and run Adobe Creative Cloud Cleaner Tool. You can download it from this Website
http://www.adobe.com/support/contact/cscleanertool.html
Once done please rename OOBE Folder to OOBE.old from the mentioned location.
C:\Program Files (x86)\Common Files\Adobe
Download and Install Creative Cloud Desktop App from this Location
https://creative.adobe.com/products/creative-cloud
If none of the above steps work then please create another Admin user Account and try to install Creative Cloud Desktop app there.
Please let us know if it helps.
Regards,
Abhijit

"Updating Creative Cloud desktop" hung -- now what?

Was prompted this morning to update Creative Cloud desktop app (Window 7). Accepted and waited, then, when prompted, allowed installer to run as administrator. The green progress bar has been stuck at nearly done for about 30 minutes. I tried shutting down every other obvious running program to no avail. When I started the update, Google Chrome was open along with a couple of local apps.
Can I safely kill the "Adobe Installer" program with Windows Task Manager and then install the desktop app from the new copy of CreativeCloudSup-Up.exe file I downloaded this morning? Do I need to reboot before installing?
Edited to add the following:
No other Adobe apps (e.g., PS, LR, Reader) were running when I started the update.
Edit: corrected spelling
Thanks,
-- Sam

When I tried to kill the installed via Windows Task Manager, I was told that the program was waiting for input from me but there was no prompt so I killed the process mercilessly. When I tried to uninstall the application, I was told that another copy of it was running somewhere in memory. So I rebooted, uninstalled the app, installed afresh from this morning's "CreativeCloudSet_up.exe" file, logged in to my Adobe account, and all seems well.
Was not thrilled with the experience but, hey, it's working now.
-- Sam

Updated Creative cloud deleted my files

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