Updated Illustrator 17.1 won't quit

Just installed latest illustrator CC update 17.1 and the programme now won't quit unless I use force quit on my mac, any help appreciated? I have tried reinstalling but the problem still persists.

Hi,
Will it be possible for you to join a connect session. Please do let me know your preferred time.
With Best Regards,
Raghuveer Singh
[email protected]

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Hi Tina,
Which OS are you using?
Sometimes this is caused when Mac preferences become corrupt and prevent Illustrator from reading them properly or scratch disk for Illustrator is not set properly. Mac preferences become corrupt when home space is filled to capacity or computer shuts down improperly. Illustrator preferences must be set before using the product for the first time or when preferences become corrupt.
Solution 1
Start Illustrator.
Click on "Illustrator > Preferences > Plug-ins & Scratch Disks".
From the options available for the "Primary Scratch Disk", choose "LocalScratch", and click "Ok".
Quit Illustrator and start it up again.
Solution 2
Quit Illustrator. Move the following folders from your home space to the trash:
Library/Application Support/Adobe
Library/Preferences/Adobe Illustrator CS6 Library Settings
Library/Preferences/Adobe Illustrator CS6 Settings
Library/Preferences/com.adobe.illustrator.plist
The problem should disappear upon quitting and starting Illustrator after one of these solutions is applied.
Regards,
Rave

I've tried to troubleshoot downloading Firefox but it won't open on Windows XP. The Firefox Update box with the hour glass symbol runs for hours. Then I have trouble even shutting down. When I click on Firefox, no window, program won't quit, etc....

Windows XP. I used to use Firefox and it worked okay. I'm not sure why I downloaded a new version but it won't open. The window that says "Firefox Update" continues to try to load. Hour glass symbol, for hours. If I try to click on the Desktop symbol, Nothing. Then when I try to shut down, it's slow, programs won't quit, or it freezes. I've removed Firefox completely and tried downloading again with the same results. Even with the latest version. Shit. Whassup?

Hi zenithtwc, to test whether this is a settings issue, could you do a three-minute experiment?
'''Create a new Firefox profile'''
A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.
Exit Firefox and start up in the Profile Manager using Start > search box (or Run):
firefox.exe -P
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Can it reach the internet?
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Updated Illustrator CC to CC 2014, having problems with CC performance. Slow and does not quit

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Hello, please checkout my post concerning lagging issues.
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I could be wrong, but, if you reconfigured from 2 partitions to 1 partition, I think you basically erased your HD.
Were you also given the original install disks for the G3?
Without those disks, or a Full Retail Version of an OS X, any Combo Update, won't install a full working system.
ali b

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Hope someone has insight or it helps others...
For the last several days any import into iPhoto will set it into spinning the Faces album waiting wheel forever. There is no way to Quit. Other times just simple quitting won't work.
Activity shows 40-50% iPhoto CPU usage, lots of context switches (270,000 in 5 minutes of CPU time) but no hangs, no faults. I have previously let it run overnight, in case it was somehow reanalyzing 18000 images, but even then the problem remains.
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as most recent item from iPhoto in the log.
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iPhone is not "hung" in the traditional sense in that you can do several things within it while it's non-stop Faces spinning wheel displays. I do NOT find it responsive and it does NOT Quit when Faces is spinning forever. tgardner, your experience appears to be different.
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Illustrator CS5 just won't stay open

I have looked all over the forums and elsewhere to find a solution to this, but so far, I haven't been able to resolve it. I noticed many other people have had this problem, and it was resolved in many ways, but none of those ways worked for me. This is the trial downloaded from adobe.
My info:
Windows 7 Home Premium, 64-bit
4 gb ram
AMD athlon IIX2 Processor
Both Photoshop and Illustrator load and run very fast on my laptop, so performance really isn't an issue. I've never had this problem with photoshop.
Illustrator cs5 worked fine since last night. After working on a file, I restarted and Illustrator loads and opens, but doesn't stay open. It closes about 3-5 seconds after it opens, so I can only assume it crashed without any error message.
The starting logo never completely loads all of the font list. It usually gets to about 80% and then opens and closes automatically.
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uninstalling illustrator and reinstalling it -- did this 3 times
using the cleaning tool to completely remove cs5 and reinstall it
deleting the illustrator profile
temporarily removing the fonts in C:/Windows/Fonts ... some fonts could not be moved due to the fact they were in use/system fonts
updating illustrator CS5 to "fix" the bugs ... it doesn't seem to improve anything
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Faulting application name: Illustrator.exe, version: 15.0.1.399, time stamp: 0x4c57c1d9
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x6ec08639
Faulting process id: 0xa58
Faulting application start time: 0x01cb73dd36ec5614
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: unknown
Report Id: 7b1d928a-dfd0-11df-ab15-705ab6e1e86d
not sure if any of that has to do with why it crashes.
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Message was edited by: MissaMoonlight
Message was edited by: MissaMoonlight
Message was edited by: MissaMoonlight

I did as you suggested and removed my prefererences and workspaces. It still closes.
Also, I do not use adobe acrobat, it isn't installed on my computer. I have no issues hovering over the menus in AI -- hovering over the menus and opening them is the only thing that keeps AI open. As soon as I take my mouse off the menu, AI closes.
The only way to keep AI open is to interact with the menus. Any dialog box keeps it open. As soon as you close the menu or dialog, AI closes as well.
Does this
Faulting application name: Illustrator.exe, version: 15.0.1.399, time stamp: 0x4c57c1d9
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x6ec08639
Faulting process id: 0xa58
Faulting application start time: 0x01cb73dd36ec5614
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: unknown
Report Id: 7b1d928a-dfd0-11df-ab15-705ab6e1e86d
or this
Log Name:      Application
Source:        Application Error
Date:          10/25/2010 4:55:12 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MissM-MissM-PC
Description:
Faulting application name: Illustrator.exe, version: 15.0.1.399, time stamp: 0x4c57c1d9
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x6d7085eb
Faulting process id: 0x824
Faulting application start time: 0x01cb7486e3b5108e
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: unknown
Report Id: 28887847-e07a-11df-aee0-705ab6e1e86d
explain anything?

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Hi Jacob, I decided to completely remove the entire creative suite from my computer, ran the cleaning tool (although some errors showed in the log file) and it now works! Let's just pray it stays this way haha. Thanks for the suggestion.
Log File:
[Thu Mar 05 10:18:58 2015] Choose from one of the following options to clean up :
[Thu Mar 05 10:18:58 2015] 1. All
[Thu Mar 05 10:18:58 2015] 2. Adobe Flash Player 10.2
[Thu Mar 05 10:18:58 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Thu Mar 05 10:18:58 2015] 4. Creative Cloud 2014 only
[Thu Mar 05 10:18:58 2015] 5. Creative Cloud only
[Thu Mar 05 10:18:58 2015] 6. CS6 only
[Thu Mar 05 10:18:58 2015] 7. CS5-CS5.5-CS6
[Thu Mar 05 10:18:58 2015] 8. CS5-CS5.5
[Thu Mar 05 10:18:58 2015] 9. CS3, CS4
[Thu Mar 05 10:18:58 2015] 10. Adobe Id credentials
[Thu Mar 05 10:18:58 2015] 11. Quit
[Thu Mar 05 10:18:58 2015] Choice :>
[Thu Mar 05 10:19:00 2015] User selected: All
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Thu Mar 05 10:19:00 2015] List of products installed on this machine
[Thu Mar 05 10:19:00 2015] Listing products for cleanup:
[Thu Mar 05 10:19:00 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Thu Mar 05 10:19:04 2015] Are you sure you want to clean all the listed products and associated files?
[Thu Mar 05 10:19:04 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Thu Mar 05 10:19:06 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Thu Mar 05 10:19:06 2015] OSVersion : 64-bit
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AAM
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Thu Mar 05 10:19:06 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Thu Mar 05 10:19:06 2015] CoreSync custom hook not found
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Retry deleting the folder since folder still exists
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Thu Mar 05 10:19:06 2015] :: Cleaning-up left over inventories ::
[Thu Mar 05 10:19:06 2015] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete
[Thu Mar 05 10:19:06 2015] Found AAMref : ACC.aamref
[Thu Mar 05 10:19:06 2015] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: True
[Thu Mar 05 10:19:06 2015] Removing content of Product : CS5Installer, Version : CS5
[Thu Mar 05 10:19:07 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Mar 05 10:19:07 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] LOG FILE SAVED TO: C:\Users\Chris\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Thu Mar 05 10:19:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Thu Mar 05 10:19:07 2015]
[Thu Mar 05 10:19:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Mar 05 10:19:07 2015] ---------------------------------------------------------
[Thu Mar 05 10:19:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Thu Mar 05 10:19:07 2015] ---------------------------------------------------------

I have a copy of the original adobe illustrator and it won't open

I have a copy of the original adobe illustrator and it won't open. I will start to open and it kina freezes and then I have to force it to close. My photoshop of the same age will open and work but I also still have to force close it. I don't have the money to update and these older versions work fine for me what do I need to do to keep them working???

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Message was edited by: spsaxena (Added step to view app content)

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Updated Illustrator 17.1 won't quit

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