Updated information in WebHelp topics does not display in IE8

We recently updated some help topics for our web portal and published the updated help system to our QA environment.
Users running Internet Explorer 8 cannot see the updated content in the help topics. They can see the help topics and navigating the help system with no problems--they just can't see the updated content inside the affected topics.
We've had users change their Compatibility View settings and clear their browser's cache, but those steps have not solved the problem. Has anyone encountered this problem or have a suggestion on how to resolve it?
Thanks!
RoboHelp Version: 10.0.0.287
Output: WebHelp

Hi there
One thing to check is to see if the content is actually present on the page. I did some training up in Detroit where they claimed updates were not being "seen". Seems the updates were indeed present on the page, but because of some formatting issues that had been present all along, an IE upgrade changed the visibility of the content. The content was indeed there, but IE was not rendering it as visible.
If memory serves, you could select the content and it would appear.
I'd first try right-clicking and viewing source to see if the content is present. If so, you are seeing the same thing I found. It will then be a matter of examining the CSS tagging on the content in the page. If that's the case, you will find you need do do some cleanup of the CSS to make things work.
If the content isn't even in the source, it sounds to me that you may be looking at a cached version of the page.
Cheers... Rick

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Can anyone kindly help me resolve this - because I would really like the Cover Art to display properly on the song screen. Thank you. Dale

Nezmo, This is really unbelievable. I have suffered from the issue I described for SEVERAL YEARS. Today, for some reason I decided to make this post on the Apple discussion board. And, today the issue was fixed by Apple. I just downloaded the update to the REMOTE app and the cover art now shows beautifully on my iPhone 6 plus. Thanks. Dale

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