Updated iPhone, caused Crashing and loss of contacts

Hello
I recently updated my iPhone which is using iOS 7. I noticed after the update, that when I went to messages, most of my chats were missing. Additionally, some contacts are availible in messages, but are not availible in Contacts. My phone is also crashing almost all the time. Many of the chats had phone numbers which I had not stored in my contacts, and I now have no way of getting them back. I am using an iPhone 4.
Can anybody help me?

Although contacts are included with the iPhone's backup (so is a bunch of other data), contacts are designed to be synced with a supported address book application on your computer. Not a good idea to depend on the iPhone's backup, the iPhone, or any cell phone alone for this data, which can be lost or stolen.
If your husband is not syncing contacts with a supported address book application on the computer - with a Mac this can be with the Address Book application, and if the contacts were not restored with the backup, kiss the contacts goodbye.

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