Updated iTunes, now it won't start at all

I had last used iTunes about a week ago. Last night, I went to open it again, which it did fine, but then immediately informed me there was a new version (which it seems to do almost weekly!) I told it to get the update, it took me to the site, I downloaded the Windows version, and let it start the install. Somewhere near the end, while installing (yet another) copy of QuickTime, it stalled and wouldn't finish. I had to force the PC to shut down. When it rebooted, I tried to start iTunes, got the hour glass cursor, and then the machine locked up solid...no keyboard or mouse input accepted. Had to force another shutdown. When I got it back up, I decided to retry the installation. This time it got to the final screen saying the install was done, but at that point, machine was again locked from accepting keyboard or mouse input. Powered down again, rebooted, and tried to start iTunes. Again, hour glass cursor appeared, then system locked solid. It was working fine before the install (note that iTunes originally opened up fine, before telling me there was a new version), but now I can't get iTunes to start at all, and reinstalling didn't seem to help. I don't see any way to get "official" Apple help on this site, as it seems to be limited to this forum. So what is the next step in correcting this mess?? Note that the machine always has Norton AV and Windows Defender running for protection, and is scanned pretty regularly with Windows Defender, Spybot S&D, and Pest Patrol, so doubtful there's anything bad on the system. I did disable Norton AV during the second install, in case that was a problem, though I've never needed to do that before. But right now, system refuses to start iTunes successfully.

Morbius
Norton interferes with iTunes installs all the time. There are thousands of posts about it here on discussions.
One of them by NWA Capt in your own thread!
Turn off norton, run the install from your hard drive (not the internet) and see if iTunes will open.
Then turn norton back on.
If it is Norton 2005, you might need these Lorraine M directions to set up Norton to allow iTunes
http://discussions.apple.com/message.jspa?messageID=810222#810222

Similar Messages

ITunes kept freezing and now it won't start at all

It all started when I downloaded an iTune U class that contained a lot of videos and chose to download all old episodes. It turned out there so many that it would take 25 hours. I tried to abort the downloads, but apparently that messed something up.
First iTunes started up normally, tried to download "83 items" and then started to freeze up after a minute. I had to shut it down via the Task Manager.
Then it got worse, and now it won't start at all. After I click on the icon to open iTunes (I have Windows 8) the screen turns white, the blue wheel spins and nothing happens. When I hold the cursor over the iTunes icon in the task bar I can see two preview tiles (one for Download and one for iTunes itself), but both are blank (all white) and nothing happens - the blue wheel will spin forever. What do I do?
I do have the latest version of iTunes. If I uninstall and reinstall iTunes, will that solve the problem? And will the content of my library still be there? Thanks!

Hello, J Appleseed.
Thank you for visiting Apple Support Communities.
You can try an uninstall and reinstall of iTunes to see if that resolves the issue. Your iTunes library will not be deleted by doing this. However, this issue could be a result of multiple issues so an uninstall/reinstall may not resolve this. Below, I have included the best articles that will help you isolate and possibly correct this issue. Process each step and test the results after each step processed.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/ts3125
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
Cheers,
Jason H.

I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all

I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all. Simply get the Apple logo and the clock below and then after about 10 mins the laptop switched itself off. The Snow Leopard disk is a brand new family edition. Error message when attempting to install was that "this software cannot be installed on this disk".

Thanks Fred, but I've tried '''ALL''' that already.
I '''THINK''' I might have found the problem - the Profiles folder has been locked by inherited properties from the levels above. I have had to go all the way up to my User folder and reset ALL the properties from there down to be unlocked so that I could remove the prefs.js file so that it could be recreated on the next launch of FF. Exactly why my User folder is locked in such a way as to stop me/FF making changes when I have been able to alter preferences at will in the past, I don't know ...
So far, so good. I have since done a complete shutdown and when I restarted this morning, FF seems to be behaving itself ...
flashfletch

I killed a MacBook Pro. Shutdown with flash in drive and now it won't start at all.

I may have killed my MacBook Pro OS X by accidentally restarting with a Flash Drive it it and now it won't start at all. Any ideas?

So it is powering on. You did not state that before. In that case:
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see this if above doesn't work:
Install OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
      the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
           because it is three times faster than wireless.
This should install the original version of OS X that came on the machine.

Upgraded itunes, now it won't start on OSX.8.5 anyone know how to fix this?

upgraded itunes because it was nagging me, now it won't start.
Mac Mini on OSX.8.5 anyone know how to fix this?
thanks
Graeme

Restart your computer,
Refer steps here to delete SC files:
http://support.apple.com/kb/TS2363
Then proceed to repair your QuickTime. START / CONTROL PANEL / Programs n Features / highlight QUICKTIME and click CHANGE then REPAIR.

My Mac book pro shut down after getting a low battery message, and now or won't start at all. It's plugged in now and nothing, no fan, no chime when I hold down the power button

My Mac book pro shut down after getting a low battery message and now it won't start. Any ideas?

Hey Citrinesky,
Thanks for the question. I understand your MacBook Pro is not responding. The following resource may provide a solution:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Thanks,
Matt M.

ITunes updated and now it won't start

I updated iTunes a few days ago, and now I can't get it to start. When I click the quicklink on my desktop or in the home menu, it says the file it links to (itunes.exe) has been moved or altered, and it tries to remove the quicklink (I said yes once, the second time it tried to deinstall when I clicked yes so I cancelled) I cannot find the actual program anywhere on my pc... (the folder is in my ProgramFiles, but the program itself isn't there)
This has been happening every time I try to start iTunes. When I connect my iPod, nothing at all happens (well, it loads, but nothing on my PC). The PC has been restarted, etc. I have NOT yet tried to deinstall and reinstall my iTunes, because it took me hours and hours to upload all my CD's (I'm old school, prefer to have the disks).
Has anyone else encountered the same problem? And if so, how did you solve it?
Thanks

Hi there,
You may need to completely remove and reinstall iTunes in order to get it working again. Take a look at the article below for more information.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Hope that helps,
Griff W.

Updated iTunes now it won't sync with my ipod

I have the 20GB ipod photo version. I got the notice for the iTunes version 7.0.1 version and installed it. Now it won't update my ipod. I'm furious. Someone please help me.

Multiple Services are required with the new iTunes 7...
I found this in a different thread for a different problem, but it solved my unrecognized iPod in itunes 7.01 with WinXP. http://discussions.apple.com/thread.jspa?threadID=698551&tstart=0
Quote:
Try this. I found this in another forum and it worked great for me.
1. Make sure that you have these services running
[control-panel->Admin. Tools ->services]
-Network DDE DSDM
-Network DDE
-ClipBook
-Routing and Remote Access
-Terminal Services
-Server
2. stop the iPodService [same location as (1)]
3. Connect your Ipod 5th gen
4. Start iTunes7.0 [automatically starts
iPodService]if not, start it manually in services.
5. Update the new s/w in iPod.
this should not take more than 3 mins. after that, it
will restart ur ipod. ur ipod s/w is updated as seen
in itunes7.0.

Updated itunes now it won't open on my computer

I tried to update itunes so I could sync some music I bought on my computer to my phone, because my phone wasn't letting me download it directly. Now iTunes won't open. I've tried uninstalling and reinstalling it twice, but each time it will not open. Also, when I'm installing it, it tells me I have iTunes currently running, which I don't.

I had this and managed to fix it:
Download iTunes from https://www.apple.com/itunes/download/
Open the Terminal
Run "sudo rm -r /Applications/iTunes.app"
Re-install iTunes

Mountain Lion update, and now computer won't start up?

Writing this for a friend, as his computer is inop at the moment. Hence this message.
He has a new 27" iMac. He upgraded to Mountain Lion a few weeks ago, and then had intermittent problems with apps unexpectantly shutting down.
Now he did a ML update this morning, and his computer won't start up. It gets to the point of the Apple logo coming up, a progress bar, and then the spinning wheel, but then shuts itself down right afterwards.
A safe boot yields the exact same result.
Any thoughts out there on what he could try to get it up and running again?
Thanks much for any and all help.

Thank you for the fast response.
He was able to get into Disk Utility with the Command and R keys, but when he tried verifying the disk, in red it said 'Invalid Node Structure, volume could not be verified completely'.
He went ahead and verified it anyway, then proceeded to repair it. Howver, it stopped repairing, said it cannot repair, and that he should back up files and reformat the disk.
How can he back up his files? He cannot see a way to do it. Is there anything else he can do besides having to reformat the disk?
This is his first Mac (after much prompting from me to go Mac), and he's afraid he's now lost everything on there.

Tried updating 9810. now blackberry won't start. won't update.

Device info
i have a Torch 9810 unlocked that i'm using in UAE. it was running 7.1 and trying to update to the latest version.
Apps and free space
Phone won't turn on so i don't have this information
I tried to update to the latest version by plugging into my laptop and running Desktop software. luckily i did back up before doing anything. if pertinent, desktop software needed to update itself before itwould update my phone.
it gave me some error while trying to load the application modules and then just crashed.
now if i try to turn on the blackberry, it just loads up to the loading bar, the bar goes all the way to the end and stops there.
i connected it back to the laptop and tried to repair. it asked me to update again.
now when it tried to update, i get an error at the backup stage saying that application loader could not connect to my phone. and since the phone isn't working, it asks me to click igore and continue.
then it tries to install the new updated OS. it gets through enabling RAM or whatever, erasing applications, loading system software, waiting for device initialization, reconnecting to JVM. when it gets to "loading application modules", it gives me the following error:
The Application Loader could not connect to you Blackberry device. try the following actions"
(see pic)
[IMG]http://i607.photobucket.com/albums/tt156/belseat/bbupdateerror.jpg[/IMG]
i tried all the steps and clicked retry a few times. no luck. what do i do?
i wouldn't mind just restorng from my backup and using my phone like that. but i can't even get desktop software to allow for a restore at the moment.
Solved!
Go to Solution.

It sounds like there's something seriously wrong with the update process. It appears that you're doing nothing wrong. Since Desktop Software is giving you so much trouble, I would suggest perhaps taking your phone in for a replacement. If your phone is newer than one year old, it will be free to exchange it (well, there might be a service charge but your carrier is responsible for exchanging it).
I would suggest following through on this suggestion. Once you have your new phone, you can load the backup file that you created. I don't know why you're having these issues but I wouldn't waste much more time on it. Get a replacement and load your backup file on it.
I hope that helps you.
P.S. My suggestion seems drastic but I'm not sure what else to suggest. If you want to wait and see what other members suggest, that's fine, however I believe you have an issue that's not going to resolve itself very easily.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Upgraded my iTunes & now it won't open at all

I just upgraded my iTunes to 9.02 from a really old version, about 10 minutes ago. I am fairly certain I followed all the steps correctly. I now cannot open iTunes at all from the table at the bottom of my desktop. The icon is there but it will not open. I'm afraid of losing EVERYTHING that I had in my old version. PLEASE HELP!! Thanks in advance. I'm not a happy camper.

even if you use firefox, iTunes 9 needs Safari 4 to work properly.
try running software update from the  menu. from that menu you can also choose +about this Mac+ to check which system software you're running.
just update to/put Safari 4 on your machine and see what happens. you can continue to use FF.
edited by the Jolly Green Giant (where Green stands for environmentally friendly)

I received a Firefox update message, ran the update and now Firefox won't open at all. Help?

I'm using Max OS 10.4.11
Never had a problem with Firefox updates until this a.m. (I'm using Safari to access this site)

Hi there,
Unfortunately, Mac OS 10.4 does not support Firefox 4...see [http://kb.mozillazine.org/Installing_Firefox Installing Firefox]. I would recommend you uninstall, and then reinstall the latest build of [http://www.mozilla.com/en-US/firefox/all-older Firefox 3.6].
Mike

I had Firefox 6.0 and took the 6.0.1 upgrade, now Firefox won't start at all. Will someone help me, please?

When I attempt to run Firefox I get a "XUL Runner" error pop-up that states
"Error: Platform version '6.0' is not compatible with
minVersion >=6.0.1
maxVersion <=6.0.1"
My OS is Windows XP Pro

That's what happened to me too after I upgraded to firefox 4 and it wouldn't connect to my internet. Now I'm stuck with Internet Explorer with none of my important personal information like my favorites.

I downloaded Firefox 3.6.3 and now Mozilla won't start at all. What happened?

I downloaded Firefox 3.6.3.exe, opened it, it appeared on my Start menu. I click the icon there and nothing happens. Absolutely no connection.
== I downloaded from the Mozilla home page this a.m. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; Media Center PC 4.0; WWTClient2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Hello.
Hopefully this support article is what you need:
https://support.mozilla.com/en-US/kb/Firefox+will+not+start

Updated iTunes, now it won't start at all

Similar Messages

Maybe you are looking for