Updated iTunes on my NAS to 12.1.0.71. Now I can't import movies anymore
Hi there,
I run iTunes on a usual desktop win 7 pro PC and also on a virtual PC on my qnap NAS with the same win 7.
As I updated to 12.1.0.71, iTunes wasn't able to import movies and tv shows (encoded with handbrake) anymore.
Strangely, this only occurs on the virtual PC, but not on my normal PC. There I can import movies/tv shows as always.
I've shutted down and rebooted my NAS as well as the virtual PC as well as iTunes several times, but nothing changed that issue.
For now, I resetted the win 7 system on the NAS back to old version (12.0.1.26, i think) to make it work again, what it now does (again).
I wonder what this could be??? Any ideas?
Kind regards,
Chris
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
You may want to install QuickTime also. Links in the user tip.
tt2
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