Updated itunes to v12 and ipod frozen

Today I updated my itunes to version 12 and also updated my Ipod touch to newer OS , i think from 3 to 4 , it took about 90mins to back up and then update , the itunes update seems Ok but at the end of update to Ipod , the update crashed .
The device is now frozen with a frustrating logo of apple and empty bar under. device will not switch off or respond to any touch or home button,, its been like that for 2 hours now.
I looked at other solutions on community , re restore but not possible , but itunes will not recognise the ipod even though i am using apple usb connector , which worked for the itunes v 12 upload.
I am using windows xp , and Norton security systems, i am not sure what the generation model of ipod is but its about 4 years old with 8GB ( with 3GB available)
Considering this is all Apple software/hardware and they have just announced a $140 Billion profit I think we are all being had , but as i have been at this for 5 hours now and am a 68 year old its not surprising.
I tried to use apple support but it just says browser not uptodate , I have internet explorer v 8 , which works fine for other web sites . It maybe suits Apple to avoid supporting in a more positive way and get the community to do their work?
any ideas bar putting a hammer to the ipod? and my brain?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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Updated itunes to v12 and ipod frozen

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