Updated laptop, now keyboard won't work. (G585)

Laptop is a few weeks old and I've only just got around to registering it. I couldn't register it until it had an update.
I've downloaded the update and now the keyboard won't work.
I can use keys to increase/decrease brightness of the screen, but nothing else.
I've already tried holding down the power button for 10 seconds, it's just made loading times worse.
Thanks for any help

hi VeeBee15,
Welcome to the Forums.
If you ran Windows Update and you get the issues on the keyboard can, you try to:
1. Disable Filter Keys (see this thread)
2. Boot into Safe Mode and see if the keyboard works. If the keyboard doesn't work, perform a System Restore in Safe Mode.
3. If System Restore doesn't work, perform a full factory restore by pressing the OneKey Recovery button.
Hope this helps
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Updated laptop, now keyboard won't work. (G585)

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