Updated MBP from snow leopard to mavericks and now can't log into website I subscribe too. Can log in on other computers, just not using Mavericks. Tried safari, firefox and chrome. Tried clearing cache/cookies/history etc. Any suggestions?

Have utilised the website's Help services with no answer. They report it's fully supported by Mac system. Have tried turning firewall off. Nothing. Assuming it's a privacy/security setting given no success in 3 browsers??? Help?

Try making a test user account in System Preferences > Users & Groups.
Isolating an issue by using another user account
Then log out of your usual user account and try the test user account, and see if the website will let you in.
I suspect that the problem is an internet plugin that is not compatible with Mavericks. The old internet plugin will not be in the test user account.
If the site lets you in with the test user account, then it's a process of trial and error to figure out which plugin is the culprit.
The internet plugins are found in a few places.
Most are in /Library/Internet Plugins
Some may be in ~/Library/Internet Plugins
~/Library is hidden by default.

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After upgrade my MBP from snow leopard to mountain lion all my smb connections stop to work.

After upgrade my MBP from snow leopard to mountain lion all my smb connections stop to work.
Now iám using mac os 10.8.2
I can see the server, I can choose the drive, but when try to open a folder the message on Finder is: You don't have permissions to see the content.
I already delete the key and try to connect again, but the problem persist. Already try change the ip from file server. Already try differents users. (admin, guest, etc...)
I have a windows server 2008 and a NAS working with SMB protocol. Both with the same problem.
That problem occurs only on Finder, if I try see the folder by Terminal, is possible to see my files.
Any Solution ?
Any Tip ?
Any Question ?

Not knowing how much RAM is installed in your iMac, your iMac can take a total of 8 GBs of RAM.
Before upgrading to Mountain Lion, I would strongly suggest installing the maximum 8 GBs of RAM.
Correct and reliable Mac RAM can be purchased from online Mac RAM sources Crucial memory or OWC (macsales.com).
Here is OWC's link to your model iMac and the RAM modules you will need.macsales
http://eshop.macsales.com/item/Other%20World%20Computing/8566DDR3S8GP/
You can purchase and download OS X 10.8 Mountain Lion from the Mac App Store in the OS X dock.
Before installing, it would be prudent to make a backup copy of all of your important data or your entire current system. Either using, optical discs, USB flash drives or external hard drives.
This is too insure protection of your data in case something goes wrong with the install of OS X Mountain Lion.
Good Luck!

I can't access Facebook. I keep getting the "Firefox has detected that the server is redirecting the request for this address in a way that will never complete". I have cleared cache, cookies, history, offline storage. Nothing has worked.

can't access Facebook. I keep getting the "Firefox has detected that the server is redirecting the request for this address in a way that will never complete". I have cleared cache, cookies, history, offline storage. Nothing has worked.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

I have a jetpack, and when I try to "connect" to my ipad or phone, it keeps telling me I am not using the correct password. I have tried everything. I even changed the password, nothing is working. Both are 4G, my ipad is an Air and my phone is a Iphon

I have a jetpack, and when I try to "connect" to my ipad or phone, it keeps telling me I am not using the correct password. I have tried everything. I even changed the password, nothing is working. Both are 4G, my ipad is an Air and my phone is a Iphone 5. I can get connected to other wifi on these features but not with my jetpack. Please help, I need to use this feature soon. Thank you so much

Chances are you mis-typed a character in the Wifi password and the devices saved that information. Now whenever you try to connect the device refers to the wrong password and the Jetpack does not accept your connection. Tell your devices to forget the wireless connection and start over.
Once you enter the proper WiFi credentials the Jetpack will allow you to connect.

I hit Forget Network and now cannot get back onto my wireless home network. All of my other computers and iphones are fine. How do I get the network back? It shows in my list of networks but when I use the password and try to join it says not connected.

I hit Forget Network and now cannot get back onto my wireless home network. All of my other computers and iphones are fine. How do I get the network back? It shows in my list of networks but when I use the password and try to join it says not connected.

See if the iPad will accept the password after you restart it. It's worth a try.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
You could also try a reset as well.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Hi, I just got done installing IOS 7 and now whenever I send an i message my email shows up on the other phone. My phone number is greyed out and doen't give me the option to click it. Please help!

Hi, I just got done installing IOS 7 and now whenever I send an i message my email shows up on the other phone. My phone number is greyed out and doen't give me the option to click it. Please help!

Where is the phone number on the iPod?
If you have an iPhone with iOS and use the same ID for Messages and FaceTime as on the iPod the iPhone's phone number will be listed for Messages and FaceTime on the iPod.
If you changed phone numbers on the iPhone, sign out of Messages and FaceTime and then sing back in. Then do the same a little while later on the iPod.
For some info see:
iOS: About Messages

Hi I've just upgraded from Snow Leopard to Mountain Lion now Quarkxpress 6.5, Adobe creative suite CS2, Adobe Acrobat 7.0 professional and Microsoft Office 2004 will nolonger open. Can anyone please advise me what I can do to get these programs running.

Hi I've just upgraded my MacBook Pro from Snow Leopard to Mountain Lion. Now my installed programs:- Quarkxpress 6.5 - Adobe creative suite CS2 - Adobe Acrobat 7.0 professional and Microsoft Office 2004 will not open - I get a banner saying not supported by power mac. Can anyone please help me I really need these programs for my work. Thank you!

hi tuggerose
i think it is bad new for you. if it's any consilation i went through the same thing when i loaded mountain lion when it first came out. i think the problem is that mountain lion is a pure 64bit operating system and the software you have is 32bit. earlier os's were able to emulate 32bit but the new system does not. the answer is new software. i did it and it cost me a load of money and much angst so your not alone.

After clearing cache,cookies,history some sites still know my location ? I also turned off location

After clearing the cache,cookies,history and turning off the location service, some web sites still know the city I'm in ? I like to start freash on some sites but my old search still apear ?

tbwaukesha wrote:
After clearing the cache,cookies,history and turning off the location service, some web sites still know the city I'm in ? I like to start freash on some sites but my old search still apear ?
The site is likely geo-targeting your location from your ISP assigned IP Address. See the explanation here http://www.computerhope.com/issues/ch001043.htm or do a Google search for geo-targeting.

HT4759 can I upgrade from snow leopard to current version of Mountain Lion on my Mac? So I can use icloud on all devices?

Can I upgrade from Snow Leopard - OS X 10.6 - on my current Mac to Mountain Lion - OS X 10.8.2? Or even up into IOS?

Welcome to the Apple Support Communities
As your Mac is running Mac OS X 10.6, first open  > Software Update and install Mac OS X 10.6.8. This update will add the App Store, so open it and try purchasing Mountain Lion. If your Mac is compatible, the computer will start downloading Mountain Lion.
While your Mac is downloading Mountain Lion, you should make a backup of your files. Also, check if your apps are supported > http://www.roaringapps.com
If your Mac isn't compatible with Mountain Lion, see if you can use OS X Lion > http://support.apple.com/kb/HT4949 If it's compatible, call Apple to purchase Lion > http://support.apple.com/kb/HE57

I can't download the National Lottery website using Firefox or Windows Internet browsers I have cleared cache, cookies & history

I have always been able to download the National Lottery website without any problems until Monday since then it is the only wensite I cannot access using both Firefox and windows internet browsers. I have contacted the national Lottery and they have assured me there is no problem. I have cleared cookies, cashe and internet browing history from both browsers and i am still having the same problem. Help!!!

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I can't load gmail properly in Firefox. I've cleared cache, cookies, etc. Happens on more than one computer.

I can not load gmail properly. It refuses to load and suggests loading Basic HTML for slow connections. I do not have a slow connection and have no problem loading gmail in Explorer. This is happening on both Firefox and Firefox Developer. The Firefox Developer problem just happened with the new upload this evening. Regular Firefox has been happening for a couple of months. It happens on both my work computer and my home computer. I tried everything suggested including the suggestion to delete cookies, cache, and the cookies.sqlite file.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.
Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of the involved files.
It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Will not load sites linked from another website--have cleared cache, cookies, history, restarted, checked in Safe Mode--still does not work.

Some sites load fine. But some sites will not load when linked from another web site, or, occasionally, even from my bookmarks. I went through troubleshooting routine--cleared cache and cookies, history, checked in Safe Mode for extensions, etc., but still will not work in Safe Mode. No other problems with computer or browser.

What happens when you click the link that does not open up the new page? Is it a blank page? Does this also happen if you Shift Click the link?
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Why is the startup volume invisible when booting MBP from Snow leopard disk?

I loaded Snow Leopard onto a new harddrive. It boots and operates my MBP (April 2009) just fine but the drive icon does not show on the desktop. What gives?

Hard drives don't show up automatically in Desktop, so you have to turn it on. Go to Finder menu > Preferences > General, and tick "Hard disks", so your hard disk will appear in the Desktop. You can do the same with external disks, DVDs, iPods, etc.

Our email keeps saying server not found - it is up and running and we can access it from other computers just not the imacs, our email keeps saying server not found - it is up and running and we can access it from other computers just not the imacs

Our email keeps shutting down and saying server not found. It works fine on all the PCs but not our iMacs. Any help would be appreciated. We just downloaded the new LION - would this be an issue?

I feel like I'm getting closer. First, the connector on our cable didn't fit snugly. Tug it slightly and it lost contact. I put a new cable on the server and now it seems more robust. Server Admin opened faster, anyway.
In the Console, I'm seeing some Kerberos errors:
8/31/09 10:00:17 AM com.apple.launchd[1] (org.samba.nmbd) Throttling respawn: Will start in 5 seconds
8/31/09 10:00:17 AM com.apple.KerberosAutoConfig[892] Couldn't find KerberosClient config record
8/31/09 10:00:43 AM com.apple.DirectoryServices[26] Enter machine password:
8/31/09 10:00:43 AM com.apple.launchd[1] (org.samba.nmbd) Throttling respawn: Will start in 10 seconds
8/31/09 10:00:43 AM com.apple.DirectoryServices[26] Enter machine password:
8/31/09 10:00:43 AM com.apple.DirectoryServices[26] Enter machine password:
8/31/09 10:00:44 AM com.apple.DirectoryServices[26] [2009/08/31 10:00:44, 0, pid=902] /SourceCache/samba/samba-187.8/samba/source/libads/kerberos.c:adskinitpassword(228)
8/31/09 10:00:44 AM com.apple.DirectoryServices[26] kerberoskinitpassword [email protected] failed: Preauthentication failed
8/31/09 10:00:45 AM com.apple.DirectoryServices[26] [2009/08/31 10:00:45, 0, pid=902] /SourceCache/samba/samba-187.8/samba/source/libads/kerberos.c:adskinitpassword(228)
8/31/09 10:00:45 AM com.apple.DirectoryServices[26] kerberoskinitpassword [email protected] failed: Preauthentication failed
8/31/09 10:00:46 AM com.apple.KerberosAutoConfig[909] Kerberos configuration is up to date
This server is bound to Active Directory (using Directory Utility -- don't know if I need to do it elsewhere?) and I'm not sure what was trying to authenticate at that time.
My error messages for "server not found" have gone away for my iChat client, but now it just pops up the authentication window over and over when I try to log in. I'm wondering if there's something missing in the server binding?
Mike

I can't sign into iCloud. It says the maximum number of accounts allowed has been used. iPad is secondhand. How do I clear it of previously used accounts.

I Can't sign into iCloud. I get a message saying that the maximum number of free accounts has been reached on my device. It is a secondhand device that had been wiped. The seller has no idea why this is happening.

Thanks for reply. I can't get find my iPad. I've just looked in App Store to no avail. My daughter in law says I need to sign in to iCloud for that an that's not possible. My phone is an android an finding apple very difficult to use but she has phone an pad an she connected my pad to laptop to try an sort it with no luck. She also sent some docs to my kindle app through iTunes. I just tried to update Amazon an got asked for password for her email address instead of mine. This iPad is a nightmare. thanks anyway from Sally.

Updated MBP from snow leopard to mavericks and now can't log into website I subscribe too. Can log in on other computers, just not using Mavericks. Tried safari, firefox and chrome. Tried clearing cache/cookies/history etc. Any suggestions?

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