Updated my firefox and it messed up my emai with knology, what to do?

Among other changes, I can no longer used the advanced version of e-mail, only the simple version. I receive this message when trying to log-in: "Remote XUL-This page uses an unsupported technology that is no longer available by default in Firefox. Please contact the website owners to inform them of this problem." When we contacted knology, we were told to contact Firefox.

Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
1. Follow the instructions in the Apple Support article linked below:
Mac App Store: Cannot update App Store purchases or updates do not seem available
2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
5. Triple-click the line below to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
Then repeat step 4.
6. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
7. Launch iTunes and select
Store ▹ Authorize This Computer
from the menu bar.
8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.
9. Contact Account and Billing Support on this page:
Apple - Mac App Store - Contact Support

Similar Messages

  • Downloaded update for Firefox and now I can't get rid of AOL.

    Downloaded update for Firefox and now I can't get rid of AOL. I have tried to delete anything associated with AOL and when restart Firefox.....there's AOL again. I even reinstalled Firefox.......there it was again.

    Where does AOL show up -- home page?
    I think the first thing to check is whether you have any AOL-related add-ons. These might override your regular settings. You can review and disable ALL nonessential or unrecognized extensions here:
    orange Firefox button (or Tools menu) > Add-ons > Extensions category
    Note that in most cases, you need to use the Restart Firefox link to actually deactivate the extension you chose to disable.
    Next, to fix your home page, try the steps in this article: [[How to set the home page]].
    If there is a problem with your search providers being switched from Google to AOL, try this extension:
    https://addons.mozilla.org/en-US/firefox/addon/searchreset/
    Any improvement?

  • For some reason or another I updated my firefox and now everytime I get on it it stops responding and then closes. I have uninstalled it and then re-installed it and it still does not work! This needs to be addressed!

    I have just recently updated my Firefox and now when I try to get on firefox it just keeps trying to load and then says it has stopped responding. I have uninstalled it and then re-installed it, this didn't help. Now have to use Internet Explore cause firefox wont work!

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Since Mavericks update my iPhone and iPad calendars are NOT syncing with the calendar on my MacBook Pro

    Since Mavericks update my iPhone and iPad calendars
    are NOT syncing with the calendar on my MacBook Pro.
    I used to use iTunes but don't see the options now.
    Does anyone know how to set up a sync.?

    I have temporarily solved the sync problem by using an older MBAir running snow leopard, I exported
    both calendar and contacts and imported them in the MBA and synced normally.
    Since I'm not about to send my data on the cloud, or setup a server to just sync my iphone,
    I think this is a good workaround ! BTW I stopped updating my contacts and calendar on the MB, I only
    update the iphone until a permanent solution is found !
    And they better come up with one soon, because I'll just switch to an Android phone and Ubuntu linux for my MBP, Apple should make our lives easier, not harder !
    I'm sure Samsung is having a ball ever since the sync issue was made public !
    Hopefully Apple is listening and will make things right again !

  • I updated my Iphone4 and had the m.calendar app with all of my daily temperatures saved, since the update after even after synching the iphone to itunes I have lost months of tracking I am devastated!! can anyone help get it back

    I updated my Iphone4 and had the m.calendar app with all of my daily temperatures saved, since the update after even after synching the iphone to itunes I have lost months of tracking I am devastated!! can anyone help get it back

    I don't understand this answer. What do you mean " your contacts should be in whatever program/service you have selected to sync."? The address book is created on the phone not in Itunes or any other program/service. When Itunes says backing up phone I have to assume it backs up everything on the phone. Most of what's on my phone does not come out of itunes. I download apps directly on the phone. When the software updates it does not bring those apps back. I have to go into the appstore and install them all over again. Itunes music library syncs with whatever is on the device your linked up to BUT the phone book just dissappears after you update the phone. There is no way to save it anywhere else.

  • HT201210 this was not helpful, my iphone will not update or restore and my itunes will no longer reconize it, what should I do?

    this was not helpful, my iphone will not update or restore and my itunes will no longer reconize it, what should I do?

    iOS device not recognized in Windows

  • HT204266 I updated my ipad and now I can't download my apps what do I do

    I updated my ipad and now I can't download my apps what do I do

    This is Too Vague...
    Aaron121413 wrote:
    ... I can't download my apps what do I do
    What happens when you try... What Troubleshooting Steps have you tried...?
    Are you using the Same Apple ID that Purchased / Downloaded these Apps..?

  • My computer keeps saying that itunes is not working so i updated my windows and reinstalled itunes but it still doesnt work what do i do?

    my computer keeps saying that itunes is not working so i updated my windows and reinstalled itunes but it still doesnt work what do i do?

    This link will give service options for your Country ,select from drop down menu
    http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
    To troubleshhoot restore see document below
    http://support.apple.com/kb/HT1808

  • I cant install an update to Firefox and cant remove the old version because a "Setup" pop up window "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" appears, reboots change nothing. What should I do?

    A friend said she downloaded an update to Firefox (a version of 6, I believe) but didn't install the update, but the desktop icon was gone. The only way to launch Firefox was from the Programs folder. When clicking on the Firefox file, a "Setup" pop up window appeared stating "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" Clicking "No" does not launch Firefox and clicking "Yes" reboots the computer, but nothing changes after restart and the same series of events keeps re-occurring. When clicking on the safe mode file, Firefox was launched. I went to "Add/Remove Programs" and found Mozilla Firefox 3.6.3. When attempting to remove the program, the same reboot "Setup" pop up appears, and the same non-results as previously described, persisted. I deleted all Firefox files and deleted the update set up .exe files. I again tried to remove the Firefox 3.6.3 program, with the same outcome as the previous attempt(s). I went to the Firefox website and downloaded the updated Firefox 7.0.1 set up .exe file, saved and ran it. When I reached the Setup Wizard page that prompts a "Standard" or "Custom" installation, I clicked on Standard and the same reboot pop up window appeared, again with no change after the reboot. So I have a Program installed (Firefox 3.6.3) with no files, and which can not be removed, an executed update/download .exe for Firefox 7.0.1 that can not be completely installed due to the failure to update by reboot problem. I'm out of ideas on how to try to resolve these problems. Any help would be greatly appreciated! Thank you

    Try a clean reinstall.
    * Download a fresh Firefox copy and save the file to the desktop.
    * Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Uninstall your current Firefox version.
    * Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
    * Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
    * http://kb.mozillazine.org/Profile_folder_-_Firefox
    * http://kb.mozillazine.org/Profile_backup

  • I used to run this scrip before updating my FireFox and it worked fine, now it is not working, plz help javascript:%20void%200

    I used to use this Java Scrip before updating my FireFox
    now its not working, the script is as under
    javascript:%20void%200
    this script open more then 50 pages in sequence as per the http addresses given on few web pages.
    please help

    All I am trying to do is enable "one click" functions for downloading gifts on Farmtown. I am on Windows Vista; have upgraded to Firefox5; updated Java today. When I try to download stuff from www.farmtown-links.com, a tab appears with "javascript:%20void%200" I have NO IDEA what this all means...I need an easy fix, PLEASE. I know a lot of FT people are going to this site. I have also added this addon: http://www.grizzlyape.com/addons/multilinks/. Still no luck. Even though some claim Chrome works better, I am still a happy camper w/Firefox and hardly ever use IE.

  • I recently had an update to firefox and now cannot use it at all. Apparently a 'bad image' not valid Windows image. Help.

    I recently had an update to my Firefox account and since then cannot use it at all. When I try to a window opens which says the following:
    The application or DLL C:/Program Files/Mozilla/Firefox/xul.dll is not a valid Windows image. Please check your installation diskette.

    Please do the following.
    Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] and download it to the desktop.
    Then go to Add/Remove Programs, scroll down to '''Mozilla Firefox '''and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box'').
    Then reboot and delete the folder called '''Mozilla Firefox '''at this location: ''C:\Program Files\Mozilla Firefox''
    Finally run the installation file you downloaded to the desktop earlier.
    Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.
    This is what's known as a 'clean install'. It will overwrite the corrupt files which are preventing Firefox from starting.

  • I updated my firefox and now am unable to play ANY pogo games

    I updated my firefox browser and now am unable to play ANY pogo games. and yes my java is up to date

    Hi..
    If you are referring to video streamed on YouTube or other sites that require the Flash plugin, try troubleshooting.
    Quit Safari.
    Open System Preferences > Flash Player then select the Storage tab. Click: Delete All
    Now uninstall the Flash plugin then reinstall new >  Troubleshoot Flash Player | Mac OS
    Very important to uninstall the currently installed Flash plugin first.
    Relaunch Safari.  From your Safari menu bar click Safari > Empty Cache
    Now try a video.
    BTW... if you have the ClickToFlash extension installed, that can prevent Flash based video from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
    And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to:  Open in 32 bit mode  is selected, deselect, quit then relaunch Safari.
    Tip... when you post for help, please tell us which Mac OS X you have installed 
    edited by:  cs

  • I updated my firefox and now when i open firefox the page with all the new info comes up

    newly updated

    http://www.mozilla.org/en-US/firefox/central/
    above is the page that opens.....i have "mozilla firefox home page" as my home page but the one above opens first. maybe this will go away in a few weeks. i just updated my firefox...

  • Trying to download a FIrefox and when I click on run it asks what program I want to use to open with so I cant finish install

    I've been using FF for years and lately have been having issues with internet access. Worked through the troubleshooting suggestions and got it working, but last night FF couldn't connect to internet after something updated and my Norton anti virus was gone too and I couldn't fix it. The last resort was to delete my ff and download new, so I did. When I clicked on run I got a pop up asking what program I wanted to open it with and of course nothing worked. By then it was 1:30 am so I quit. Today I'm having the same issue and I'm at the end of my rope trying to figure out what to do. I'm so disgusted and can't stand it.

    # Go to the following page and scroll down to the language you're interested in.
    #* http://www.mozilla.org/firefox/all/
    # Next to that language, right-click the arrow icon for Windows, choose Save Target As and save the file somewhere handy, like the desktop.
    # Run the installer you downloaded.

  • Is there any other solution for Adobe Flash plugin crashing than the posted one about updating Flash and Mozilla? I cannot open any PDF files online and updated both Mozilla and Flash player to most recent with no change in the crashing.

    I was able to open PDFs online until version 8. Since upgrading to version 9 and now 10, I have crashes every time I try to open a PDF online and can see the form briefly for about two seconds before the plugin crashes. I followed instructions on the solution to update Adobe Flash and Mozilla, and they are both to the most recent version and it still crashes every time, no dent in the symptoms with the upgrades. I tried also downgrading to version 3, and it sill crashes. Although in some cases I can get around by saving the PDFs for reading them through Acrobat on my PC, it is a hassle as I do not want to save everything to my drive just to see what it is, plus sometimes forms are generated on a click and I cannot see these forms at all.
    I had to migrate to Chrome as I needed the PDFs and could not wait any longer - any suggestions to make Mozilla work again would be appreciated.

    Hi,
    Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode] after enabling only the PDF plugin in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Plugins'''. You can also '''Disable''' the PDF plugin and try an alternative, for eg. [https://addons.mozilla.org/en-US/firefox/addon/pdfjs/?src=cb-dl-created pdf.js]. Please also go through the add-on reviews, ratings, help and FAQ.
    [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
    [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
    [http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons]
    [http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]
    [http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on Cannot Uninstall Add-on]
    [https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins]
    [http://kb.mozillazine.org/Testing_plugins Testing Plugins]

Maybe you are looking for