Updated my mid 2011 Macbook pro to OSX and installed it. Lost all data
I updated My Macbook pro (mid 2011 model) to OSX amd did the install. When it finally booted up, all pics, music, and documents are gone..........What did I do wrong? Please tell me I have not lost priceless pictures, 30 years of music, and important documents. I did a search on the computer for music an it came up empty. Now I have other devices, so I am capturing some info, but what did I do wrong. Is there any cure.
When I looked up info on it, I understood all it deleted was mountain lion. So now, here is my question. my ipad, iphone5 and ipod also have data. When I attach them, will I lose it again? P.S. I am 66 and not a techie...LOL
Similar Messages
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Thunderbolt update for mid-2011 MacBook Air causes slowdowns and flickering?
So I've experienced not one problem since getting my mid-2011 MacBook Air. After installing the Thunderbolt update that was pushed through Software Update the other day, I've noticed that when I go into Mission Control or App Expose it's more sluggish than it used to be.
Additionally, I saw my screen flicker several times - I have never seen this before.
Has anyone experienced similar problems since installing this update the other day when it came out? I'm most concerned about the sluggishness of the screens.
Thanks,
BJCI never installed it, it's popped up each time I've checked -- but today it wasn't offered in Software Update. Odd.
-
Mid 2011 Macbook Pro keeps freezing and Chrome won't work.
Starting two days ago my Macbook has started freezing. It was working fine then an hour later it started freezing. It doesn't seem to matter what the program is, Chrome, Microsoft Word, Finder, Notes, everything; except for activity monitor.I have had troubles with my HD as my main Tb hard drive failed probably a month ago; when ever I started up the computer it shows the grey file with a blinking question mark. Never was able to resolve that. Now I am on the stock HD, 500 Gb, and have used about 51 Gb of it; with no huge programs such as ableton, PS, etc. on this HD. I have upgraded my ram to 16 Gb, but I am currently running 1.5 gb wired, 1.3 gb active, and 300 Mb inactive; totalling to 3.1 gb used and 12.9 free. I also have 500mb pages in and 0mb pages out. This maybe the reason, however I have no applications open but when looking at the processes in activity monitor it doesn't show anything abnormal. I am currently using around 2-8% of my CPU; my CPU being an I5. However, when it freezes and after it finally ends beach balling the cpu percentage skyrockets to around 40% then falls back to around 4. Yesterday I tried loading google chrome and now it says there is an ssl error, and my date in the top right corner has been rolled back to January 1 2012. I Tried chaning it but it beach balled and I shut off my computer. Right now I am using Safari, and have closed many, random, processes on the activity monitor and it seems to be running smoother with no beach balls. Anyone have any suggestions?
**When I tried to add tags posting this my safari froze. When i closed xcel in my activity monitor safari started working again. Is this possibly a RAM issue?So my genius confirmed that my logic board had died. he said it's very rare for this to happen unless there's been physical damage I.e water damage. But this one had him stumped he thinks my hard drive is also shot too.
-
Screen blinking when turning on my Mid 2011 MacBook Pro after recent update.
Just did the recent software update and my Mid 2011 MacBook Pro 13" when turning on the screen blinks until the computer is rebooted/restarted. Have never had a problem before. Of course, my Apple Care just expired the end of June 2014. Is anyone else having a problem?
When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
How do I use my mid 2010 iMac as display with mid 2011 macbook pro?
I have a mid 2010 iMac and I want to use it as a display for my mid 2011 macbook pro.
The iMac has a mini display port and the macbook has a thunderbolt port.
Does anyone know if this is possible and what I need to make it possible?
Cheers!
-SeanIf the iMac is a 21-inch model, you need to use a product such as ScreenRecycler over a network.
If the iMac is a 27-inch model, click here and follow the instructions.
(121706) -
Trying to update OS on 2011 macbook pro. stuck on purple screen
trying to update OS on 2011 macbook pro. stuck on purple screen
Ok. Do you remember what you were updating? Like Itunes or a security update. And did you let it complete and install? To install the update, it usually asks for your password and sometime asks you to restart. Here are some options to try. http://support.apple.com/en-us/HT203176
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What version of Expresscard is present in the mid-2011 MacBook Pro 17"?
Hi,
Does anyone know what version of Expresscard is present in the mid-2011 MacBook Pro 17"??
I want to know if it uses the PCIe 1.0 or 2.0 interface.
I've tried searching, but this one hasn't been answered.
A call to Apple Care didn't get me anywhere (they didn't know).
Closest thing I've come to an answer is this post (see last answer).
However, it's a bit confusing since the poster talks about GT/s, not Gbit/s as stated on Wikipedia (se fact box on the right).
Anyone...??
/BinkerNo, it isn't.
Check the links in my post.
The first one is this: http://support.apple.com/kb/HT4138
It states:
ExpressCard/34 slot
Expand the capabilities of your MacBook Pro with standard 34mm ExpressCards. To eject an ExpressCard, push gently on it to activate the spring, and then remove it from the slot. -
I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed. It instructed me to hold power button to shut off and then press again to restart. Same error message keeps coming up and computer won't boot to home screen.
Error message:
Panic CPU 0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platform
\"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platformexpert.cpl:150 4
Debugger called panic
Kernal uuid a8ed611fb0f-3729-8392-e7a32c5e7d74
THANKS FOR ANY HELP.
ROBBBoot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective. -
I have a macbook pro i bought from someone and I need to clear all this other persons info, i don't have a the cd by the way so thats the challenge I'm against. its a early 2011 macbook pro 8.1 and it has 10.6.6 snow leopard on it and i would like to get it to mountain lion but didn't know if downloading that would clear the memory as well? any ideas?...
1: Backup any data off the machine. Download the free MacTracker
2: Apple menu > About this Mac > More Info > Macbook Pro 3,1 or like model number, punch it into Mactracker.
3: Find out what OS X version came originally on your machine. how far you can go.
Things to consider before upgrading OS X
4: Inexpensive. $ If < 10.6.3, then order the 10.6.3 disks by calling Apple via phone.
5: More money $$. If > 10.6.2 then call Apple ia phone for the machine specific versions as the 10.6.3 retail version won't work.
6: Follow these links to wipe and install
How do I securely delete data from the machine?
How to erase and install Snow Leopard 10.6
7: Run Software update to get to 10.6.8
8: Check hardware requirements for 10.7 or 10.8 using MacTracker , install more RAM if need be. $$$$.
9: Optional, more $$$. Run AppStore and install 10.8, or call Apple for 10.7 (better stay on 10.6 if 10.7 is the best you can do)
Must follow about using the disks to wipe the machine of previous owners data squirreled all over the thing.
Only thing "free" is the advice. -
Do the 2011 Macbook Pros with an Apple installed SSD have cooling fans?
Do the 2011 Macbook Pros with an Apple installed SSD have cooling fans? In other words, I pre ordered the 256 SSD option with my purchase from Apple. I have searched and searched the internet for a clear answer. I have called Apple and have gotten contradictory answers. Can anyone definitively answer this question?
It's unbelievable that anyone purporting to represent Apple could have misinformed you in such a ridiculous way. Apple has never produced a MBP that didn't have one or more cooling fans in it. The percentage of total heat generated by a MBP that comes from its hard drive (or SSD) is tiny — I would guess it's considerably less than 5%. The notion that the machine could dispense with cooling fans as a result of switching from a conventional drive to a SSD is laughable.
I can only assume that you posed the question in such a way that it was not clearly understood by the people responding.
Message was edited by: eww -
Updating my mid 2010 MacBook Pro
This is the third time I have tried to post this so if it is here three times.....my humble apologies...
After adding Yosemite to my mid 2010 macbook pro I realized, after experiencing the beach ball of death every 3-4 minutes and slow activity, that my 4 gigs Ram probably wasn't enough and upgraded to Crucial 8 gigs....no more beach ball and nearly instant screen changes. I have ordered a Crucial MX 100 512 Gb SSD and figure this is a great time to add windows. I work in medicine and need to access a medical center portal that doesn't support Mac. I never game nor do I do graphics. Just business and communications, paper writiing net surfing for research etc. I teach online also
Here's the question...How much space should I dedicate on the new SSD for the windows partition? any suggestions. I am ignorant when it comes to understanding this computer world, but I can fix headaches and snotty noses pretty well. And I can follow instructions (LOL).
BobHello there, Robert.
The following Knowledge Base article offers up some recommendations as to the minimum requirments you would need for installing Windows on your Mac using Boot Camp:
Boot Camp: System requirements for Microsoft Windows operating systems - Apple Support
Requirements for all Windows installations
To install Microsoft Windows using Boot Camp, you need the following:
An Internet connection
An administrator account in OS X to use Boot Camp Assistant
The keyboard and mouse or trackpad that came with your Mac (If they aren’t available, use a USB keyboard and mouse)
A minimum of 2 GB of RAM, 30 GB of free disk space are recommended if you are installing Windows for the first time, or 40 GB of free disk space if you are upgrading from a previous version of Windows
An authentic Microsoft Windows full install disc or ISO file
A built-in optical drive, or a compatible external optical drive is required if you are using an install disc
8 GB USB storage device, or external drive formatted as MS-DOS (FAT) to install the downloaded drivers
Before you install Windows, you should use Software Update to make sure OS X and your computer's firmware are up to date.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I have a mid 2010 Macbook Pro, How can I install Windows 7 without an Optical Drive?
For clarity: I have a mid 2010, Macbook Pro. I recently decided to upgrade to a Crucial SSD drive, double the ram (8 gigs), and remove the optical drive in favor of using my old drive as a back up. I am also currently running Yosemite.
I want to install Windows 7 onto my SSD, using bootcamp. Unfortunately I no longer have an optical drive installed, which makes things difficult as Bootcamp does not even give me the option to create a bootable USB.
Now, this is where things get kinda fuzzy:
MId 2010 macbooks use EFI, and are quite capable of booting from USB. How do I know? Because I booted from a USB drive in order to do a fresh install of Yosemite on my SSD.
I have read mutliple forums and threads with claims that folks have had no problems doing this on 2008 Macbook Pros running Snow Leopard. However, what seemed to be required was some clever .plist modding. I have used both text wrangler, and x-code to do this, unfortunately upon booting of bootcamp, bootcamp instantly crashes. Naturally, I can restore bootcamp because I made backups of the .plist file.
It would seem that modffying the .plist file assumes that the option to create a bootable USB device is grayed out. In my case, it is non existent.
I have also read that folks have had success using rEFIt, however rEFIt has been forked to rEFIned, and the developer of rEFIned made mention on his site that Yosemite handles booting differently than previous versions of OSX.
WIth that, I was hoping that some kind person could explain to me whats going on, what I am missing, and what I can do to make this happen just shy of tearing down my MBP and reisntalling the Optical Drive and dusting off my Win 7 disc.
Also, my Model Number/Bootrom is MBP 6,2.
Thanks in advance!Thank you for your reply, and the information. This is what I came up with:
I added the strings as instructed, however when I went to sign the script in terminal, I was told:
/Applications/Utilities/Boot Camp Assistant.app: replacing existing signature
/Applications/Utilities/Boot Camp Assistant.app: code object is not signed at all
In subcomponent: /Applications/Utilities/Boot Camp Assistant.app/Contents/info.plist
Also, here are screen captures of the lines that I added. Mine are the top string entries:
Thank you for your help, thus far! -
Early 2011 MacBook Pro incredibly slow after installing Mavericks
I'm really hoping someone can help me out. As per the subject line, I installed Mavericks on day one (and learned my lesson!).
Since installing Mavericks my MacBook Pro runs incredibly slow. If I open the Mail App and Safari - it almost grinds to a halt. I have the "Memory Clean" App which I now have to run constantly (it appears to help a little) and I try to only launch one app at a time where possible, but it's not really pratical.
As an aside, my MacBook ran really well with Mountain Lion, so there's little doubt to my mind that Mavericks is the culprit.
I'd be eternally grateful for any help & advice :-)
I spotted other people advise running EtreCheck, here are my results:
Hardware Information:
MacBook Pro (13-inch, Early 2011)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:13:54
Disk Information:
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 319.21 GB (33.32 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.globaldelight.driver.BoomDevice (1.1 - SDK 10.9)
net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8)
Startup Items:
Jaksta: Path: /Library/StartupItems/Jaksta
Problem System Launch Daemons:
[failed] com.apple.wdhelper.plist 3rd-Party support link
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.bourgeoisbits.cloak.cloakd.plist 3rd-Party support link
[loaded] com.bourgeoisbits.cloak.cloakproxyd.plist 3rd-Party support link
[loaded] com.google.keystone.daemon.plist 3rd-Party support link
[loaded] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
Launch Agents:
[loaded] com.amazon.sendtokindle.launcher.plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
User Launch Agents:
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
User Login Items:
Boom
PopClip
Caffeine
Fantastical
AppTrap
Dropbox
Alfred 2
Cloak
ScreenFlowHelper
Google Chrome
Internet Plug-ins:
o1dbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
SpeedDownload Browser Plugin: Version: 2.1.5 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.1.4 3rd-Party support link
AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
npgtpo3dautoplugin: Version: 0.1.44.28 - SDK 10.5 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
EMusic: Version: EMusic 1.0.0 3rd-Party support link
3rd Party Preference Panes:
AppTrap 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Hazel 3rd-Party support link
Perian 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Applications/iWork '09
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Attachment Tamer Helper: Version: 3.1.2 - SDK 10.5 3rd-Party support link
/Users/derricksutton/Library/Mail/Bundles (Disabled)/Attachment Tamer.mailbundle/Contents/Resources/Attachment Tamer Helper.app
Nisus Thesaurus: Version: 1.1 - SDK 10.4 3rd-Party support link
Amazon MP3 Downloader: Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 266.26 GB
Destinations:
Seagate Expansion Drive [Local] (Last used)
Total size: 465.44 GB
Total number of backups: 10
Oldest backup: 2013-09-21 16:05:10 +0000
Last backup: 2013-12-31 20:05:10 +0000
Size of backup disk: Too small
Backup size 465.44 GB < (Disk used 266.26 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
28% WindowServer
5% Google Chrome
2% Dock
1% Fantastical
1% hidd
Top Processes by Memory:
135 MB Google Chrome Helper
98 MB mds_stores
90 MB Finder
86 MB Google Chrome
61 MB EtreCheck
Virtual Memory Information:
612 MB Free RAM
1.47 GB Active RAM
601 MB Inactive RAM
1.04 GB Wired RAM
523 MB Page-ins
2 MB Page-outsCleanMyMac is probably your problem.
CleanMyMac is crapware.
Crapware is anything that purports to "optimize", "clean", "accelerate", "monitor", or "protect" your Mac. These apps are unnecessary, poorly written, overpriced (if they were free, they'd still be overpriced), and harmful. The people who sell this stuff know this, but they keep selling it because people keep buying it. They can damage your OS and be difficult to uninstall.
I would try to uninstall it, but if that fails, you may have to erase your HD and do a clean install. -
Late 2011 MacBook Pro 15 - Slow and Freezes
Good Morning.
This is MBP is running slowly and freezes, particularly if watching video, but is sluggish even opening applications from finder.
The MBP was taken to a apple service provider with the complaint of very sluggish and a strange graphic issue (The graphics were garbled at times - there is a known issue with logic boards.) a picture of the graphics was provided.
The service provider stated that the HDD drive failed the SMART test but graphics passed his test. When questioned if he was comfortable that nothing was wrong with graphics based on picture he stated that he advised I take it to the apple store. Which I did. There the MBP passed both the graphics and HDD test. based on the photograph the no less than 3 geniuses agreed the logic board was bad, though it wasn't the "typical" failure. The genius bar was given the information about the apple service provider and slowness. All of that was entered into the comments.
The MBP was sent to apples repair depot where the logic board and magsafe board was replaced. and the MBP was returned with assurances that all was well.
Though the graphics issue has not reoccurred the speed is not any better and may be worse. (in excess of a minute fifteen boot, noticeable delay opening browsers or menus).
Additonal information:
When provided to the apple service provider (and presumably the apple store) the computer contained the original 4gb ram. and had never been opened. The ram showing on this report is crucial, contains the mac logo and was installed because the service provider said 4gb was low, so when the computer returned and was still slow it was tried - it seems to have made no difference).
The HDD failed to secure erase the freespace on HDD 3 times prior to repair with the message "could not create temp file" after running overnight.
I've reset PRAM and SMC and run trough various "why is my mac slow" guides to no avail.
The anti virus was also added post repair to look for any thing malicious.
Help please.
EtreCheck version: 2.2 (132)
Report generated 4/27/15, 10:28 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,2
1 2.4 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 307 - SN = D862172005ZDGDMB3
Video Information: ℹ️
Intel HD Graphics 3000
Color LCD 1440 x 900
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:23:32
Disk Information: ℹ️
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.30 GB (610.87 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.cloudpath.maccmd.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
Silverlight: Version: 4.1.10329.0 [Click for support]
DirectorShockwave: Version: 11.6.5r635 [Click for support]
JavaAppletPlugin: Version: Unknown Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 749.30 GB Disk used: 138.43 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 30
Oldest backup: 2015-03-12 17:13:32 +0000
Last backup: 2015-04-27 11:14:11 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 138.43 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
1% fontd
0% SophosUIServer
0% taskgated
0% InterCheck
Top Processes by Memory: ℹ️
819 MB com.apple.WebKit.WebContent(7)
785 MB kernel_task
180 MB SophosScanD
164 MB InterCheck
147 MB SophosAntiVirus
Virtual Memory Information: ℹ️
11.00 GB Free RAM
5.19 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Apr 27, 2015, 10:02:50 AM Self test - passed
Apr 26, 2015, 08:15:18 AM /Library/Logs/DiagnosticReports/firefox_2015-04-26-081518_[redacted].cpu_resour ce.diag [Click for details]"This is not a retina 15" - though I just turned off the graphics switching to see if that made any difference."
That recall is not just for the Retina model:
From:
https://www.apple.com/support/macbookpro-videoissues/
Affected Models
MacBook Pro (15-inch Early 2011)
MacBook Pro (15-inch, Late 2011)
I'm aware of that recall it is the "known problem" I mentioned in the original post, however the linked story RE: Yosemite referenced retina MacBook Pros
There is an issue in retina MBPs and Yosemite:
http://www.macnn.com/articles/14/11/04/several.support.threads.discussing.issue. related.to.gpu.switching/
"Regardless of symptoms, the issue has been traced to switching to the discrete GPU from the integrated GPU.
Read more: http://www.macnn.com/articles/14/11/04/several.support.threads.discussing.issue. related.to.gpu.switching/#ixzz3YWcK80s9"
So I was not sure if this was discussing a separate issue, that is why I mentioned it was not a Retina.
"Does "disk warrior" report anything that the apple store test would not?"
The Apple Store would run the Apple System Diagnostic (ASD).
Re:
http://www.dannydullin.com/apple-service-diagnostic-asd-reference-list/
The trick when you take it to the Apple Store is to make your computer repeat the failure that you see. It actually would be a good idea to get it to fail just before your appointment. Don't shut it down just take it to them frozen.
Then you can hand the genius the MBP and say, "This is what happens."
Actually a suggestion of another senior member around here. I'd credit her if I could remember who it was.
They ran two test one was a video test and the other was a hard drive test "quick apple store" that said it "randomly checked disk" or something close to that.
I can only hope to get it to fail right before going. - only real problem is that considering the apple disclaimer about their responsibility for your data, there is absolutely no way they are getting it with our data on it. But if I can get it to fail I'll let them see it before wiping it... I mean the sluggishness is obvious so at least they can see that.
I do appreciate the ideas. There were a number of people there when I dropped it off the first time, one of them was on her third logic board. Another on the second. -
I have a Mid 2011 Macbook Air.
Upgraded to Yosemite last week.
Three days ago I was using my Macbook Air for the first time since upgrading to Yosemite. I had been using my Macbook Air for approximately 30 minutes, I was using safari and the keyboard and trackpad stopped working (would not respond). The only button that worked was the power button.
I rebooted and they were still not working. I plugged in a USB mouse and external USB keyboard, only one USB port would work (the Left USB port if looking at the screen) so I had to swap between keyboard and mouse.
After logging in there is a bluetooth icon at the top of the screen with a sawtooth line through it. Bluetooth is unavailable and the bluetooth icon is missing from the system preferences menu.
If I run a hardware test by holding D (on USB keyboard) at startup it says that no problems are found and at the conclusion of the test the keyboard and trackpad start working again. When I log on the bluetooth is working again.
I shut down the Macbook Air and when I started it again the keyboard and trackpad and right side USB ports were all not working again. I logged in using the USB keyboard and mouse and the bluetooth not available sawtooth icon had returned.
I ran the hardware test again and at the conclusion of the test the trackpad and keyboard started working again.
I have tried deleting com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile from /Library/Preferences/ and tried resetting SMC and Power Functions but this did not fix the issue. The only thing that seems to work is running a hardware test - obviously I don't want to do this every time I use the computer.
I do not believe any hardware is faulty/damaged - I think it has something to do with bluetooth/Yosemite.
I do not have the Macbook with me at the moment, if you have suggestions that I can try or additional checks/info you require please let me know and I can get back to you.
Thanks,
JohnHi!
I have exactly the same problem, and I can't find any solution.
I can't even track down the root of the problem: the Bluetooth/Wifi module? The trackpad? The keyboard/top case? The logicboard?
I've tried all the usual: SMC/PRAM reset, clean install, kext cache clearing.
Any suggestion is greatly appreciated!
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