Updated my phone, now locked out

Does anyone know how to get back in their phone after updating ?

It sounds as if you have a second-hand iPhone.  The original owner of the iPhone will have to unlock it, or it will remain useless to you.  It is Activation Locked as described here:
Find My iPhone Activation Lock - Apple Support

Similar Messages

  • Updated iPhone 5S, now locked out???

    Just bought iPhone 5S 2 weeks ago. It had an OS update and I updated. Now i'm locked out of phone. I used to have the Touch ID and dont remember setting a password. Please help...

    to have your touch id enabled, you will have to provide a passcode.
    chances are that you forgot your passcode
    Explanation:
    http://support.apple.com/kb/HT5883
    Forgotten passcode
    Follow the link
    http://support.apple.com/kb/HT1212

  • HT201269 Just updated my iPhone to latest IOS but unable to match security code entered during update.  Phone now locked.  Is there some way to recover password?Is there

    Just updated my iPhone 4 to latest IOS but unable to match password security nbr. Phonoe now locked.
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    Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
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    All of your help is much appreciated, thanks

  • HT4623 After new update we are now locked out?

    Help. Updating 2nd iPad and now we are locked out

    Connect your iPad to iTune (computer) and do a restore.
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  • I forgot my phone password and am now locked out. What do I do?

    I forgot my phone password and am now locked out. What do I do

    Does your screen say the phone is disabled?
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    ~Lyssa

  • TS1702 iBooks will not update, now locked out of it. All books and PDF will be lost if uninstall. Ideas?

    iBooks will not update, now locked out. All books and PDF will be lost if uninstall. Ideas?

    Hi Email_user_02,
    Thanks for the post and welcome to the forum.  I am very sorry to hear you have been locked out of your email account.
    If I had to speculate as to what has happened I would think that when the home move order was placed your email address was not moved to your new account.  If your email is not linked to a broadband account or premium mail then the message you are receiving would be correct.  However its clear that this is our fault and I am really sorry about this. This is something that I can sort out.
    Can you please get your details off to me in an email?  Just click on my username, (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile.  Once I have your details I will be able to confirm what has happened but more importantly I will ensure that nothing happens with this email address.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • HT201210 Before updating ios on my ipad I didn't have a passcode. It now wants me to log in a code. I tried one I used previously, then 0000 but am now locked out and my ipad is disabled!

    Before updating ios on my ipad I didn't have a passcode. It now wants me to log in a code. I tried one I used previously, then 0000 but am now locked out and my ipad is disabled!

    Forgot password or device disabled
    http://support.apple.com/kb/ht1212

  • I just loaded ios7 on my I phone and am now locked out.  I've tried every password I can remember

    Just loaded ios7 to my iphone4 Bd am now locked out.  No password I've tried works

    Is this a passcode lockout or an Activation Lock?  Is it asking for a 4-digit passcode or asking you to enter a password for an Apple ID?

  • Forgot paaword to ipod now locked out

    Forgot password to ipod touch and now locked out? anyone know what to do next

    If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
      1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
      2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
      3. iOS- Understanding passcodes
         If you have forgotten your Restrictions code, then follow the instructions
         below but DO NOT restore any previous backup. If you do then you will
         simply be restoring the old Restrictions code you have forgotten. This
         same warning applies if you need to restore a clean system.
    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the
              Back Up option. If you have just backed up the device, it is not necessary
              to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup. If you do not have a
              backup to restore, then restore as New.
    If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

  • HT201407 When I did the latest update, my phone was wiped out completely. My laptop that I had everything on, crashed. I have a new laptop, tried to update on it and of course i couldn't without deauthorizing my account then reauthorizing. I need help!

    When I did the latest update, my phone was wiped out completely. My laptop that I had everything on, crashed. I have a new laptop, tried to update on it and of course I couldn't without deauthorizing my account then reauthorizing. I need help! I want my ringtones and picturesd back, and can't get them. Does anyone know how to do this given my situation?
    Thanks!

    cathorio wrote:
    I recently changed my lap top. My problem is the new lap top won't accept my apple I D it asked me to sing up for a new one which I did.
    I am puzzled by this. The laptop doesn't need the Apple ID - but iTunes does. I could be missing something but ....
    Why would you not be able to use your existing Apple ID and iTunes account on a new laptop? If you authorized the computer - you should be able to use your existing account - unless you already had 5 computers authorized with the existing ID - and that was why iTunes would not accept the ID. However, I'm sure that you would have received a popup message from iTunes telling you that you had reached the limit.
    I just received a new MBP and my daughter did as well. My entire family shares an Apple ID and we had no issues at all with my Apple ID and iTunes on our new computers and I did not have to sign up for a new account. Did you even try the old ID?

  • My iphone 4 after ios 5.1 update. had error updating.my phones now in recovery mode now.usb to itunes.keeps saying!itunes doesn't recognise phone ,after update done now error.i recall doing a firmware update for the old 5.0 update.happened again.i recall

    my iphone 4 after ios 5.1 update. had error updating.my phones now in recovery mode. usb to itunes when switched on.doesnt recognise. after update done.yes updates itunes.trued different usb ports. etc . for restore .but nothing.says my phones backed up in preferences.on itunes.but can get back up.i recall doing a firware update for the last os 5.0 update..but forgot where the link was .do i have to buy a new phone ?

    UPDATE: I attempted to bypass activation using the emergency call 112 to get into the homescreen, but the call failed, in fact, even 911 will not go through and give me a call failed. (before you yell at me for dialing 911, I'm a firemedic )

  • This really *****,.I just bought a ipod 5th gen,...it was stolen,..i got it back,..but i am now locked out because of icloud lock,.please help

    this really *****,.I just bought a ipod 5th gen,...it was stolen,..i got it back,..but i am now locked out because of icloud lock,.please help

    Take your original proof of purchase from an Apple authorized retailer (or Apple Store) and the police report, make a Genius Bar appointment at your nearest Apple Store and they should be able to help you.

  • HT4061 I was trying to update my phone now is asking me to restore my phone, can I have some help please?

    I was trying to update my phone now is asking me to restore my phone, can I have some help please?

    https://discussions.apple.com/message/18750831#18750831

  • Remote user received a "deny log on locally" policy - and is now locked out

    Hello,
    A traveling user who received a "deny log on locally" policy remotely.
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    > What are the steps to clear this policy?  We have a backup local admin
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    Resolve the wrong setting, remote into the machine and issue "gpupdate
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    Martin
    Mal ein
    GUTES Buch über GPOs lesen?
    NO THEY ARE NOT EVIL, if you know what you are doing:
    Good or bad GPOs?
    And if IT bothers me - coke bottle design refreshment :))

  • I've updated my phone now I can't turn it on

    I've updated my phone now I can't turn it on

    Didn't work ... asked to restore ... and message "waiting for iphone" ... phone screen the same (apple icon & loading icon but it's empty//)

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