Updated now phone has connect to itunes prompt

I updated my phone as prompted by itunes. Now my phone is stuck on the screen with the usb cord and itunes logo. I have restarted my computer, itunes and my phone more times than I can count. I tried the hold down the home button and plug it in, I have tried changing which port I connect to. I even uninstalled itunes with an apple support person on the phone and reinstalled it. I still have no phone because of this upgrade and am less than impressed. I don't know let's try this seems to be the regular answer from apple. Then there was the whole "kindness" of them not charging me for the phone call since it was an itunes issue (Like they were doing me a favour). Did no one at itunes actually test this update? Please help me I need my phone badly and I don't mean like teenager jonesing need it. I mean like I am a mother of small children that need to contact me for safety purposes and can't right now because of this update.

Well been on the phone with Apple "support" team. Apparently the fact that I updated and my phone crashed in the process of the update is all coincidence. Now my only option is to hope they honor my warranty that is up today and provide me with a new phone? I have to drive two hours out of my way to get to the store, my son will miss his hockey practice and it's all because apple decided to update my phone. The condecending "I understand you think our update wrecked your phone but it didn't" attitude really did nothing to improve my opinion of this company what so ever.

Similar Messages

  • Help I clicked update now it says connect to itunes I cant plug it in to any where I have nothing else apple HELP ME need my ipod asap

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    You need to find a computer with iTunes and an internet connection and
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    Your iPod encountered an error during updating. that happens sometimes.

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    Hey mar181,
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    http://support.apple.com/kb/HT1808
    If your device is not recognized in iTunes for Windows, see this resource:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
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  • When I was updating I Phone version 4  from iTunes. it got stuck in middle of updating, after uninstall the version 3 and new version 4 was not installed. Now iTunes is not detecting the iphone and my iphone is also not working n showing connection cable

    When i was updating i phone version 4 from Itunes. It got stuck in middle of updating, after uninstall the version3. But new version was not installed. Now itunes is not detecting the iphone and iphone is also not working and showing connection cable with itunes. Pls help..

    Check your system for possible Malware. But you have to do it in WIndows Safe Mode.
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    Start your computer in "Safe mode with networking", go to this link download a free version of Malwarebyte.
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    To start your computer in safe mode
    Press and hold the F8 key as your computer starts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
    On the Advanced Boot Options screen, use the arrow keys to highlight the "safe mode with networking" option, and then press Enter. Log on to your computer with a user account that has administrator rights.
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  • I recently tried to update my iPhone 3 software via my mothers Mac book comp - during the upgrade I lost all my music and calendar dates and now the iTunes on my phone has my mothers iTunes detail - how do I get all my info back on the phone?

    I recently tried to update my iPhone 3 software via my mothers Mac book comp - during the upgrade I lost all my music and calendar dates and now the iTunes on my phone has my mothers iTunes detail - how do I get all my info back on the phone?

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    http://support.apple.com/kb/HT1808

  • HT204266 25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her.  I can access the iTunes store for all other options but not to update.  How can I get her updated?

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    Try quitting the App Store:
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  • HT3562 I activated my voiceover and now i cannot enter my passcode to unlock my phone. phone has been disabled due several entering of passcode, phone says connect to iTunes but am unable since phone is still locked. kindly assist

    I activated my voiceover and now i cannot enter my passcode to unlock my phone. phone has been disabled due several entering of passcode, phone says connect to iTunes but am unable since phone is still locked. kindly assist

    If you have an iTunes backup that includes the photos you may be able to extract them from the backup using a 3rd party utility such as http://www.wideanglesoftware.com/ibackupextractor/

  • I restarted my phone during a update and now it says connect to itunes

    I restarted my phone during a update because it froze now it say connect to iTunes but when I connect to iTunes the phone wont pick it up.

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    My phone has been set up previously for itunes on my lap top but my phone now shows the connect to itunes message even though the phone is connected....Ive tried every thing I can think of ...now I cant use my phone ..please help ?

    Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
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  • HT4623 My IPhone has IOS 3.1.2. Do I have to update to 4.0  before I update to 6.1 like my ITunes prompts me to? If so, How would I do that?

    My IPhone has IOS 3.1.2. Do I have to update to 4.0  before I update to 6.1 like my ITunes prompts me to? If so, How would I do that?
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    Opbriarb

    **Note**
    I've recently tried updating my IPhone to the prompted 6.0.1 multiple times over that last few months. I connect the phone and click the update icon only to wait hour after hour for it to do nothing.
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    There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

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