Updated payment details due to a new debit card
I've recently changed debit cards and was told by my bank that all Direct debits wold be transferred over to this new card. However a payment was never taken from my new card and could not be taken from my old card and now I can't use any of my adobe software. Please can someone help I've been trying to contact customer care for the past few weeks but never get a reply and I'm now loosing work due to this.
Please assist.
Have you tried logging in to your account and on the subscriptions list, changing the form of payment information associated with your subscription? I recently changed my bank accounts - to ease the transition, for the first month the bank would manually clear debits from the closed original account and cover them with withdrawals from the new account but it was up to me to update all the vendors with the new account information so that future debits would come directly from the new account, the bank doesn't do that part.
Similar Messages
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I cant seem to find how to update my debit card details on my apple ID. I can update all my personal info but not card details??
Changing Account Information
http://support.apple.com/kb/HT1918 -
Cannot update payment details and VAT number
Trying to update payment details on Creative Cloud. It comes up with: There is a problem with the card information entered here. Please enter a different card or contact your bank.
We also need to update our VAT number and there is no way to do so. We have checked the number and address on the card and it should all work but it still comes up with the error. Help.If these links don't work...
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
...you will need to contact Adobe support
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Creative Cloud won't recognise my updated payment details after 24 hours. DESPERATELY NEED HELP
I try to open Premiere although it closes and opens the application manager instead, insisting me to update payment details to reactivate my expired plan. SO i did this , and have now done it four times. Every time it charges $1 to my credit card, although after 24 hours from each time it still does not work. Can anyone help me?
You can try with below steps
If you still face same issue , you need to contact Adobe Support and confirm whether the subscription is active or not .
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked to Authenticate , enter your Mac Password.
Make sure to select "Replace" option when prompted.
Then launch Premiere pro cc and check.
Note: If the hosts file does not have Adobe entries , you can try below steps:
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Once you had deleted opm.db file , launch Creative Cloud desktop application and sign in with valid email ID.
Then launch Premiere pro cc and check. -
I got a new debit card and I tried changing my info and it always says my card is declined. I can't buy anything.
Hi Danny724,
Welcome to the Support Communities!
I would suggest updating your billing information in the iTunes application, signing out of your account and signing back in; and then trying to complete the purchase. If the issue persists, the iTunes Store Support Team can review your account with you.
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy -
i use to used my debit card when i was in U.A.E. Dubai in buying applications for my Ipad 2, now im in my country Philippinehand still have billing balance from my previous purchase. i used my new debit card to pay my pending balance but unfortunately my other debit card is being declined. how can i pay my pending bill? my debit card is sufficient. please help as i cannot update my applications because of that billing problem. Thanks
Debit cards are no longer accepted in the iTunes Store, it seems. The current valid payment methods are listed here:
http://support.apple.com/kb/HT5552
You can try contacting the iTunes Store and asking if there is any way to use your card, but they probably will tell you that it's not possible.
http://www.apple.com/emea/support/itunes/contact.html
Regards. -
How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.
Hi Saramos,
When setting up Family Sharing you must have a credit or debit card as your payment method. See this article for reference -
Family purchases and payments
When a family member makes a purchase it will be billed to any gift or store credit that they have first. If none exists it will be billed to you.
As the family organizer, you may not set your billing method for purchases to anything other than a credit or debit card. If you have a store credit such as from pre-paid cards, it may not be shared with other family members. See this article for reference -
How iTunes Store purchases are billed
Thanks for using Apple Support Communities.
Best,
Brett L -
How can I use "Family Sharing" without giving details of my credit or debit card? I do not want to give my cards data, I have always used iTunes prepaid cards.
Hi Saramos,
When setting up Family Sharing you must have a credit or debit card as your payment method. See this article for reference -
Family purchases and payments
When a family member makes a purchase it will be billed to any gift or store credit that they have first. If none exists it will be billed to you.
As the family organizer, you may not set your billing method for purchases to anything other than a credit or debit card. If you have a store credit such as from pre-paid cards, it may not be shared with other family members. See this article for reference -
How iTunes Store purchases are billed
Thanks for using Apple Support Communities.
Best,
Brett L -
i'm having some issues trying to change my account billing---I have a new debit card and i need to punch in the new number but when i go to edit my info itunes says my 'session has timed out.' i've logged in and out more than once. what's the problem?
Try to change the credit information from your iphone or other ios device. Tap on settings > store > tap Apple ID > tap view account > tap payment information > change
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Hi apple, I have currently got a visa $50 gift card. I put it on my iTunes account I have currently ran out of funds on the card. Now even when I try to download free apps or even update, it says it requires a new credit card. Is there a way around this
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you have a credit card on your account then it needs to be valid. Have you tried removing it from yoru account ? On your iPad try tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and selecting 'View Apple ID' on the popup - that should give you a payments link on your account's page. -
HT1918 have a new debit card try and edit paymeny info but keeps saying its expired but its new
I have a new debit card, trying to edit payment info but it keeps saying its expired although its a new card.
Try to change the credit information from your iphone or other ios device. Tap on settings > store > tap Apple ID > tap view account > tap payment information > change
-
App Store will not take my new debit card
Why will the App Store not take my new debit card?
It tells me to contact iTunes support.http://www.apple.com/support/itunes/contact/
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552 -
I have books which I wish to load to a free account on iBookstore. I am unable to do so because the sign-up process keeps demanding details of a credit or debit card. I am neither selling anything nor buying anything, and my Apple ID works fine with NO credit or debit card details (you just specify NONE).
I think Apple had better wake up and wake up quickly, otherwise their 'control freak' attitude is going to lead to authors going to Google - and I will be one of them! Let Apple find a way around this, I have wasted too much time already messing about with their system.The best place to convey your thoughts to Apple is via
http://www.apple.com/feedback
In meantime, use an Aggregator or another store. Apple has not had any problem attracting books during the last 3 years and it seems unlikely their policy on this will change to accomodate you. But there is always hope... -
How do let Appel know that I have a new debit card
II'm not able to charge products through Apple today because I have a new Debit card. How do I let apple know about my new card# thank you
Patricia ..
You can add your debit card to your account > iTunes Store: Accepted forms of payment -
HT1918 My iTunes account won't let me register a new debit card
My iphone won't accept a new debit card for my iTunes account
Hungeryforpizza wrote:
I've tried redeeming the gift card by picture and typing the code in, neither have worked.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: iTunes Gift Cards are only Valid in Country of issue
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