UPDATED PHONE DOESN'T WORK

I have an iphone 4 did update last Tuesday saids I need a sym card. been on phone and at store all last week,no one seems to know what the problem is. Have Engineers working on it. They said they never seen this before? got a new phone same thing. Saw 2 other people with similar issues don't know how theirs were fixed. Anyone have a suggestion. I wanted to upgrade but they said its linked to my acct. so no matter what phone i have it will be the same. In the meantime I have no phone that I'm paying for and alls I get is a sorry

dmr59 wrote:
I have an iphone 4 did update last Tuesday saids I need a sym card.
This is the exact error? If it says you need a SIM card, you need to contact your carrier and get one? I believe you are getting some other error, and you need to provide the exact error to get some help. If your carrier can't help, and you say you have engineers working on it, where are they from? Then you need to contact Apple or your authorized Apple service provider. If you got a new phone and it is showing the same error about a SIM, you really have me confused now.

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