Updated Solution Center, get cannot create DIHPAiOFaxManger object error message on 'Send a Fax'
The printer is an OfficeJet J4540 All-In-One, running on Vista Home Premium x64. The orginal Solution Center faxed without any problems. I upgraded to new Solution Center and when I click on 'Send A Fax' I get this error message: "cannot create DIHPAiOFaxManger object". My OfficeJet can and does send faxes manually, but I would like to use the Solution Center. Please, help!!!
neptune49
This might have been a quirk of the installation. So let's try to perform a complete and clean uninstallation and reinstallation. First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Then follow this link to download the full feature software and drivers for the printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-58704-2&cc=us&dlc=en&lc=en&...
Install that and let me know the result!
As an additional side note, you should also be able to use Windows Fax and Scan to fax from your PC as well.
Have a great day!
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Have you tried the following option :
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I would be happy to help you with this solutioncenter.msi error.
What printer model do you have? How Do I Find My Model Number or Product Number?
While I wait to hear back from you, you can run the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
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Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
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I Hope I Was Able To Help You Or Solve Your Question.
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