Updated to 2.0 & changed password - now everything is gone

This is an appeal for advice to my tech savy friends: My blackberry playbook was full of pictures, voicenotes, podcasts, apps, whathaveyou - i was attempting to download pictures onto my computer - flailing at it - I managed to do it once before & am not sure how. I hook it up w/ a USB cable then open blackberry desktop on my PC & then become confused - anyway i was doing this when the device says it wants my username & password - but it wont accept anything as the correct username & password - so i go to the blackberry website to change my password - done - the device asks me if i want to upgrade to playbook 2.0 - OK i say - when it reboots everything is gone - pictures, documents, home movies - everything. I go back to the website for help. Give us your serial # it says - i do so - you don't qualify for help it says but you can purchase assistance by calling this # & giving us you credit card #. ?! i say - so i am asking if anyone else has had a similar problem or knows what i might do to rectify the problem.

your BlackBerry ID and the device password are two different things
Did you have a password on the playbook?
Do you have a backup of your files?
You do get 90 days of free support if you register when you buy the playbook. Warranty suppor tis free though but this is not a warranty issue from what I can see.
Desktop manager did have an issue that f it did not detect the playbook it would upgrade the OS to factory. This was supposed to be fixed in latest version and give warning. I did the same on mine but did have a backup of all files.
I would suggest backing up any electronic device before doing any upgrade and back them up once a week if you added a significant amount of data.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Similar Messages

  • HELP! Clicked format...now everything is gone!!!

    I connected my blackberry curve 9360 device to the computer to get the new 7.1 software for blackberry. First I got app error 200 on my phone screen, then when that got fixed, my phone was completely wiped. It then said my media card has errors on it and repairing has failed, so I went to settings and accidentally clicked format media card. Now everything is GONE, but the phone and apps like whatsapp are still working...
    Does anyone know how I can get all of my data back that was on my media card before I formatted it?

    Hey Eclipse96,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Do you have a full backup of your data including the media card saved on the computer?  If not, then the data can not be retreived.
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • I moved my FCP events and projects folder onto my external hard drive and now everything is gone on FCP.  When I tried to reload those folders onto FCP nothing happened.  I still get the missing files image.

    I moved my FCP events and projects folder onto my external hard drive and now everything is gone on FCP.  When I tried to reload those folders onto FCP nothing happened.  I still get the missing files image.  When I try to import the folders manually something pops up that says it is incompatable.  It is possible to retrieve everything that was lost?

    "When I tried to reload those folders onto FCP nothing happened"
    Brownale6 how can  u reload folder in to FCP.
    As you said folders are moved to external disk but have you checked it should be like this
    For Event
    external disk>Final Cut Events>your event folder.  
    For project
    external disk>Final Cut Projects>your project folder.

  • I really messed things up. Changed username and now everything is gone.

    You know when you open the finder and you have a list of icons in the sidebar there? I had Desktop, ted (with a little house next to it), Applications, Documents, etc...
    I wanted to change "ted" to say "Main". I did this. I now realize that it was a huge mistake. Everything is gone - all my bookmarks, everything. I keep getting an error about not having a "keychain" as well. My firefox doesn't work at all. I don't know what to do - it won't let me change it back to "ted". I'm just sitting here in tears.
    Is there a way to go back?

    Great sleuthing on your part!
    And a warm welcome to the forums Carrie... keep up the good work.

  • Upgraded Iphone now everything is gone

    I upgraded from an Iphone 4 to a Iphone 5c. When i got it in the mail i plugged it in and followed all the instructions now all my contacts, settings, everything is gone. The apps are still there but i have to reinstall all of them.

    jckinnick wrote:
    Yeah i think so it would automatically update when i plug it into my computer.
    I am guessing "it" means the iPhone 4.  No, it does not automatically update iOS.  You would have to click "Check for Updates" on the iPhone's summary page to have done that.
    Since you did what xice recommended above and did not find a backup of the iPhone 4 in iTunes, the only other slight possibility is that you had set up iCloud backups and did one there.  You can check that on your iPhone 4 in Settings > iCloud > Storage & Backup > iCloud Backup ... if you ever did set up an iCloud account.  I suspect it's more likely that you would win a lottery than have an iCloud backup, but that is your last hope of retrieving iPhone 4 data.

  • I bought a used ipod touch. The music on it was not my taste.  I found a delete feature and now EVERYTHING is gone. No icons. Nothing.  How do I get it back?

    I bought a used ipod touch.  The music on it was not my taste.  I found a delete feature and EVERYTHING is gone.  How do I get the icons back and start over?

    If you did not yet connect with iTunes, you can place any music from your library back into your iPod from the computer. When set to automatically manage usic and videos, whatever iTunes finds changed in your music app will be reset to what is on your computer iTunes library.

  • HT4847 Where is my January 1, 2013- June 25, 2013?  I had mileage stored on my calendar & now everything is gone.  Please Help!!

    I have been keeping track of all of my business miles & doctors copays/ appoints on my calendar now everything expect past birthdays has disappeared.  How can I retrieve my information?  I have to have for taxes., etc

    Tap Settings > iCloud
    Switch Calendars off then back on.
    Restart your iPhone.

  • I synced my phone now everything is gone

    help! i synced my iphone now everything EVERYTHING is gone! is there a way to retrieve all my contacts photos and apps?

    All of those things should be on your computer. You can just sync them back.
    Contacts and Camera Roll photos (taken with iphone) are included in the backup that itunes performs when syncing.
    You may be able to restore from a prior backup and get some of the info back.
    Unlike music, you can redownload apps for free.

  • Kernel Panic while backing up with Time Machine - now everything is GONE!

    I got a kernel panic while i tried to back up with Time Machine....when i shut down the computer, and restarted it (with the external still plugged in, and on), it came up with an error message that said
    "The disk you inserted was not readable by this computer."
    And my three options were to "Initialize...", "Ignore", or "Eject"...
    I didn't hit either of those buttons, i was trying to contact apple for support only to find out that i am just a week past my minimum 90 day telephone support, so i am trying to scrape up enough to order the APP immediately.
    However, in the meantime, everything on my external harddrive is gone...Disk Utility doesn't even see that there was once a Partition on that drive, and thus, it is not showing up on my desktop, and there is no information to be recovered...everything is gone.
    This is kind of ironic because i was just reading an article about how people are losing their info on their User account after having the Guest Accounts enabled....logged into guest, and back out of guest...
    I am a part of one of those statistics because i do NOT have the Guest account enabled at all...
    Can anybody else help me with this?

    where can i find the panic.log?
    I did a spotlight search with no results.
    I checked /Library/Logs, and didn't see a panic.log
    I also checked ~/Library/Logs and didn't find a panic.log either....i was unable to find anything related to a kernel panic log, or anything.
    Could you point me in the right direction for this please? Could it be that i had a kernal panic, and it did not record the log?
    So what can i do to correct this?
    Disk Warrior didn't detect the drive, and zapping the PRAM didn't correct it either.
    I keep getting the error message i posted previously.
    I even tried to plug the drive into my old 15" PowerBook G4 running 10.4 tiger to see if i could see the drive appear on the desktop, and i also got the same error there as well.
    If i go into Disk Utility, into Partition, i have to create a Partition. There is absolutely nothing on the drive at all. Everything is gone because of a kernal panic - which happened when i was trying to use Time Machine to back up the drive.
    I'm 1/2 afraid to do anything at the moment because i want to figure out what happened to the data i lost on my Time Machine backup drive, and how to get it back...at the same time, i'm afraid of losing all my information on my computer as well since people are having issues with the so called Guest Account issue that wipes everybody's user account's information.
    Is there another scenario for this, could it be not just Guest Accounts deleting a users home folder, but also kernal panics related to Time Machine, which end up erasing your entire Time Machine backup drive too?
    Apple really needs a fix for this and should somehow reward us with something for the unprofessionalism in their own technology.
    Message was edited by: tool

  • Please Help!!! Computer shut down now everything is gone!!!!!

    My computer has been acting funny for a few weeks, and due to a faulty power cord has shut down on me with out properly logging off. Yesterday, it shut down for no reason, and when I went to restart it, everything was gone. Its as if my computer is new again. Nothing is in my dock. All of my pictures, music, documents, etc. are gone. Is there any way that I can retrieve them??? I am mainly worried about my pictures, as there are a lot of them that can't be replaced and no one else has. PLEASE HELP!!!!!!!!!

    Welcome To  Discussions workingmom!
    In Hard Drive > Users: is there more than just your Home folder displayed?
    Possibly one you are not familiar with?
    Other than this issue, is the system functioning properly?
    What size is the Hard Drive, and how much space is available?
    Have you run Repair Disk?
    THESE ARE THE STEPS FOR USING DISK UTILITY TO REPAIR YOUR HD
    1.Insert the System Install disk, Mac OS X CD-ROM disk, or Restore DVD disk, then restart the computer while holding the C key. Use the System disk, of the OS, that is currently installed.
    2.Once started up from CD or DVD, on the Menubar at the top of the screen, choose Disk Utility from the Installer contextual menu.
    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from disc to access Disk Utility.
    3.Click the First Aid tab.
    4.Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5.Select your Mac OS X volume, if necessary.
    6.Click Repair. If DU reports errors it has fixed, re-run Repair Disk until no errors are reported.
    7.Repeat steps 5 & 6, but select the Hard Drive this time. It's usually the first listed with the manufacturer's model number. Make note of the S.M.A.R.T. status.
    8.When finished, select Quit Disk Utility from the Installer menu.
    9.Select Quit Installer from the Installer menu.
    10.In the resulting pop-up window, choose restart.
    11.After the computer has restarted, you can eject the CD.
    ali b

  • Help! I followed Facetime directions, and now everything is gone!

    I downloaded Facetime, and it would not launch correctly.
    I went on the MAC support communities and read that I needed to move the facetime folder into the Launch Agents Folder.
    There wasnt anything in there, besides a GoPro folder. So I did, and Facetime worked fine. However, when I attempted to use my computer today, everything is gone off the desktop, and I can't get in to the HD (its gone for the desktop too) to undo what I had done.
    Total novice here, understand that! But I need youre help.
    thank you in advance!

    In addition, I cant minimize anything because there is no place for it to go on the screen.

  • Downloaded Itunes 8.0 and now everything is gone

    I downloaded the new 8.0 and when I went to listen to a song everything was gone. All of my songs, tv shows, games, etc... were gone. How do I get it back?

    See if the steps in this article provide any relief:
    http://support.apple.com/kb/TS1967
    If you're still missing your songs, see if you can restore from a backup if you have one. If you don't have a backup, you might be able to recover the items from an iPod or iPhone if you have one.
    - See this document for recovering purchases: http://support.apple.com/kb/HT1848
    - See this post for software to recover non-iTunes store purchases: http://discussions.apple.com/thread.jspa?messageID=8209921&#8209921
    If you never created a backup of your items, and you don't have them on an iPod or iPhone, you can email iTunes Store customer service and ask to download the items again. Bear in mind that the iTunes user agreement entitles you to one download per purchase, so, for future reference, it's your responsibility to backup your purchases, as they do have value.
    http://www.apple.com/support/itunes/store/browser/
    CG

  • Changed password -now can't get mail

    I recently changed my email password through the online control panel of my ISP. I can receive mail through their main site via my browser. But suddenly Apple Mail is unable to retrieve mail, although I have already changed the password in prefs and was able to retrieve mail for a few days after changing the password via the ISP. I read the post that suggested retrieving mail via the pulldown menu, but that hasn't worked.
    The odd thing is that Apple mail was able to retrieve mail for a 2 days BEFORE I changed to the new password in prefs. Not sure how that worked. But it did retrieve mail AFTER I updated the password prefs-until now. I hope this is clear.

    JazzJunkie wrote:
    I recently changed my email password through the online control panel of my ISP. I can receive mail through their main site via my browser. But suddenly Apple Mail is unable to retrieve mail, although I have already changed the password in prefs and was able to retrieve mail for a few days after changing the password via the ISP.
    Try launching the Keychain Access utility, locating your e-mail password, and deleting it.

  • Tried to Change Password, now wireless doesn't work

    I would love any assistance with this.
    I used 192.168.1.1 (which my cimputer says is my ip address) to pull up the admin page. Went to wireless password and changed my password, clicked save. The page kept cycling like it was saving data for 30 minutes or so but the save bar wasn't moving, so I clicked out and rebooted my computer. That's when the problem started. I can't connect to the internet now using my wireless.
    I cannot pull up the admin page at all. It just times out. I am connected to the internet with an Ethernet cable to my laptop. I have reset the router and unplugged it for 30 seconds. I have unplugged my modem as well and restarted my computer about 4 times now.
    I think the new password was possibly saved. So I changed it under the network connection site key and rebooted, didn't work. So I changed it back to the original password.
    What do I do?
    Thanks for the help.
    Kimber

    Hard reset the router by holding the reset button in back for 30 seconds and release.  Wait 30 seconds and power cycle the router.  Connect via wired computer to 198.168.1.1 user name blank, password 'admin'.  Now reconfigure the router manually.

  • Changed password, now neither one works

    just changed my admin password and after I changed it a popup appeared that I exited out of without reading, saying I needed to do something in order for my new password to work; Now I can't use my old or new password to access things, I'm at college so I don't have access to the discs.
    What did that popup say I needed to do?

    What are you doing when it asks you for this? - if you previously set up the Airport with the Airport Utility, you were asked to enter a password so that you could edit your setup in the future - if you didn't enter one then the default password is "public" - it is not your network or modem/router password - let me know if this helps

Maybe you are looking for