Updated to 4.0 beta 10 now it won't open

My son downloaded the update to beta 10, now I can't open Firefox at all. when you click on the icon, it looks like it is going to open, and if you look in task manager firefox.exe*32 appears in the processes tab but does not appear in open applications. Tried everything related I could find in the help website, nothing worked.
By the way, this also happened the last time I tried to update Thunderbird, and the only way I could fix it (because I received NO help from anyone) was to completely delete the program and just not run it anymore.

OK, I could be confused....I am running windows 7 and when you mouse over icons or look in the start menu, it says 4.0 beta 10 (until a few days ago it said 4.0 beta 8)
But, when I finally got the program open, it is calling itself Firefox 5? I had to completely re-set up the whole program.
It finally gave me a message that a script wasn't working and opened.
But, it is still really random...one time it will open right away, one time it will take 4-5 minutes......
I wouldn't lose much if I trashed it and re-downloaded, because I lost everything I used to have saved in here anyway. Would it solve the script problem?

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