Updated to ios5. - backed up iPad before update but
Back Ed up my iPad before updating toIOS5 today. Problem: After all the Rigamorole was over, my library of 46 books is not on the iPad but is still in the backup library. How do I get them on the iPad. Only reason I bought the blooming machine was for the e-books.
Are the books on you computer' iTunes (did you copy them over via File > Transfrer Puchases ?) - if they are then you can sync them back to the iPad. If they aren't then you can re-download book purchases from Apple for free, as long as they are still available in the store and you use the same iTunes account as you originally used to purchase them : http://support.apple.com/kb/HT2519
Similar Messages
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Downloaded IOS5 to my Ipad and now cannot synch with itunes - I get no messages
I have downloaded IOS5 and the IPad works fine but I cannot synch with itunes and all of my Ipad music, videos and photos are gone. Tough to tell wher I went wrong since I can run wireless synch and it gets to stage 7 but then nothing happens. I hope someone else has encountered and solved this already.
ios 6 requires itunes 10.6.3 or higher which requires Mac OS 10.6.8 or higher
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IPAD restores applications but not data or files associated with applications
1) Today Itunes prompted me to update the OS on the IPAD.
2) It warned me to back up IPAD before I did. I did
3) I updated software.
4) It returned with an error saying it could not install software and I must restore to facotry settings
5) I resotored to factory settings
6) After that I attempted to restore contents of my IPAD from Itunes on my Windows 7 machine.
7) It restored only music but no applications and no other information
8) I spent all day on the phone with Apple Support who managed to get the applications restored by going through one by one and syncing.
9) It took a few hours
10) After I finished I noticed that files/documents associated with various applications like Kindle, Goodreader, Penultimate Notes were missing on the IPAD.
11) I have made a few phone calls to Apple and thy claim the following: "Apple is not responsible for restoring files or data associated with any applications, only the application itself. It is your responsibility to contact the application developer to get your files restored." This sounds patently absurd to me. I spent half an hour explaining the absurdity of this claim to the Apple representatives but they are firm and non-wavering in this opinion. One even claimed that restoring does not restore applications which of course is not correct.
12) I gave them the example of MS Word on MacBook Pro. If I save/back up on another machine and then restore back to the original machine I would expect to be able to see the Word files I had created and saved. That in particular the failure to view them would not be Microsoft's responsibility but Apple's. They disagreed saying it would be between me and Microsoft and the Apple devices had nothign to do with saving or successful restoring.
13) So I have lost all e-books purchased on Kindle, plus all documents saved on Goodreader application, notebooks on Penultimate applications, and my children’s drawings on their drawing applications. Apple Support say I should contact each application vendor to try and recover the missing data. They refuse to tell me how to get it from ITUNES backup stored on my Windows 7 machine as they say it will not be there.
They have asked me to write to
Apple Customer Support,
Holly Hill,
Cork,
Ireland
quoting case number 319718819.Did you try restoring from a backup of the iPad? If you have a backup with all of your app data and files, that should restore all of that content to the device.
No - restoring does not restore applications. You have to either sync the applications back from iTunes on your computer, or you can download them again, BUT ... All of your data, files and device settings are stored in your backup. Do you have a backup in iTunes .... Edit>Preferences>Devices - that should show you all of your iDevice backups. -
I just did the IOS8 update on my Ipad retina which had 300 photos it asked me to do an iCloud back up which i did but it deleted all my previous photos and now i only have recent photos how do i get back all my old photos? It said befor that my icloud was out of storage but i didnt know it didnt have my old photos, they arnt back up on itunes either is there any way I can get them back?
atoo2 wrote:
I just did the IOS8 update on my Ipad retina which had 300 photos it asked me to do an iCloud back up which i did but it deleted all my previous photos and now i only have recent photos how do i get back all my old photos? It said befor that my icloud was out of storage but i didnt know it didnt have my old photos, they arnt back up on itunes either is there any way I can get them back?
Please see the bold. If you're out of icloud storage, then you won't be able to backup to icloud unless you purchase more storage, but yet you said you backup to icloud.
If you really did backup to icloud no data would be loss - sounds to me that it didn't backup since you had no more free icloud storage space.
iCloud: iCloud storage and backup overview -
I am trying to download iOS5 on my iPad and this is the message : "an error occurred while backing up this iPad (-37). Would you like to continue to update this iPad? Continuing will result in the loss of all content on this iPad" Pls advise what is my next step
continue to updatae your phone.
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Bought a new laptop. Have an iPad 4 that I have not updated to iOS 7 yet. I plugged it in, wanting to back it up before I update it, when I right click on the device the ONLY option it gives me is "eject". why?
There's an article that Apple has acknowledged this issue. They recommend turning off imessages, reset all settings and then reactivate imessages.
If that doesn't work, you may just have to wait until they release an update, which should be pretty soon. -
What does it mean when my ipad is in Recovery mode? It's connected to my imac for software update and it says I must "restore" the ipad before itunes can be used. Will I lose everything on my ipad?
Unless you have a backup from which you can restore, yes you will lose all of your data and settings.
You should be able to sync your content back to the iPad if you have been syncing with iTunes all along. If you don't sync with iTunes, you can download much of your paid content again for free as long as you use the same Apple ID. This explains downloading past purchases.
http://support.apple.com/kb/ht2519
Unfortunately, at this point, you must restore the device before you can move on. There is nothing you can do to avoid it now. -
Updated to iOS5 on my ipad 2, Rental movies wiped.
As I think I selected use as new Ipad everything was wiped when I updated my Ipad, apart from being slighly bummed that I didn't back up everything before hand. My question is I had downloaded rental movies only to my ipad and now they are gone. So if I download them again from itunes will I be charged twice? Is there a why for me to get them back automatically? Thanks
If you re-download them then yes, you will be charged again. All films (rental or purchases) can currently only be downloaded once from the store, and if you rent and download a film directly on the iPad you also can't copy it to your computer - from http://support.apple.com/kb/HT1415 :
If you rent a movie on an iPhone, iPad, iPod touch, or Apple TV, it is not transferable to any other device and you must watch it on that device.
So in future it is probably best to rent them on your computer and then sync them to the device that you want to watch them on -
i downloaded ios5.1.1 to my phone, but i dont like the new software. The face detection used in the camera jut isnt for me. So, i would like to know if there was a way to undo the update and go back to ios 5.0.1. My iphone is not jailbroken or unlocked.
The face detection used in the camera jut isnt for me.
Try a different camera app. Camera Plus is a good one and there are many others. -
Itunes would not update my Ipad soft citing insuficient space on PC to back up Ipad files. Even though I just baked up Ipad through Itunes on the very same PC.
It seems that Itunes is disconected from itself and is not able to track processes within itself for the same device in the same session. Any solutions?Hello there, EllVar.
The following Knowledge Base article offers some great recommendations for the issue you're describing:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
updated my iphone 4 today to new operating system...said error 50 and i lost all my previous data...there is no back up to get my contacts and photos back although it did say it was backing up first before it installed the new operating system but i cant find it anywhere...so frustrated at losing everything
http://support.apple.com/kb/TS3694#error50
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I have an iMac running OX 10.5.8
I need a portable external hard drive to back it up before updating the software to Yosemite but I can't find anything that doesn't require you to be running at least OX 10.6. Is there a suitable hard drive? I'm not very technical and wouldn't know how to do any formatting so I want it to be very basic so that I can just plug it in. 500GB should be more than adequate.Correct. When you purchase devices, they would have stated the OS they needed to work, on the box. This can be overlooked, but it is very important to check when purchasing.
You current OS, is so old, that they technology build into the new devices, is not something your OS understands. It didn't exist when your OS was created, and therefore you need to upgrade the OS to work with the newer technology of these devices.
10.6 software is not downloadable. You must purchase a DVD disc. You can order it from the on-line apple store
- http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard. -
ITunes freezes on backing up iPad while updating the software to ios 8.
iTunes freezes on backing up iPad while updating the software to ios 8. Please help asap
Hi tac.sharma,
Welcome to the Apple Support Communities!
I know circumstances that keep you from updating your iPad can be frustrating. In this situation I would make sure your iPad is backed up to the iCloud, just to make sure your information is safe. After you have that backup, I would suggest following the steps in the attached article to help you through this update process with iTunes.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best regards,
Joe -
I try to update IOS 6 to my ipad 2/ wf/3g and after about half of the procedure stopped ... then I try to reconnected to the itunes and say "iTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes". Can everyone help please. In the screen of iPad appears the itunes Logo and the cable of connectios. Can't do nothing!!!
Click restore in itunes.
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I'm trying to download the ios5 to my iPad and I was following the instructions on here but when I go to settings and general I don't have a system update option. What do I do
See the chart below to determine whether you can upgrade your device and what you can upgrade to.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1
iPhone 4 iOS 6.1
iPhone 4S iOS 6.1
iPhone 5 iOS 6.1
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1
iPod Touch 5 iOS 6.1
iPad 1 iOS 5.1.1
iPad 2 iOS 6.1
iPad 3 iOS 6.1
iPad 4 iOS 6.1
iPad Mini iOS 6.1
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages
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