Updated to OS5, restoration failed with error -50.

I updated the phone to OS5. Restoration failed with an error -50.
I lost all my contacts, email setup, photos and other configuration.
How do I get back my contacts?

same thing happenned to me.
IOS5 installed fine, but the restore failed.
Eventually, I just logged in as if it was a new phone. iTunes remembered my apps, but all the data is still gone.
And then it backed up on me.
I'm on a winxp box, and I had gone into C:\Documents and Settings\<username>\Application Data\Apple Computer
and I copied it to another location. So perhaps, if they get this fixed, I can recover the items from this old location.
but, to be honest, I have lost a whole day messing with this, and I am very annoyed.

Similar Messages

HT1212 I am unable to get our of a continuous cycle when trying to update or restore my iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.

When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Installing OS4 - restore fails with error message 1014 - 3GS unusable

I tried to install OS4 on my 3GS iPhone. Process reported that a restore and update were required. The restore failed with error message 1014. This has rendered the phone unusable. Any help for me since Apple technicians from India weren't able to help.

Anyone got this fixed, I also have the same problem. I got an error during update, then the iPhone went into Recovery Mode and iTunes says it has to be restored and updated, but the restore has taken over 15 hours know and Applecare told me to wait or come to an applestore... I'm on holiday in Europe and I have a 12 hour fligth in a few days back to the US...

My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB

My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB. I get an error on my PC stating that device attached to USB port is not recognizable. Can anyone help?

Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694

Updates not applying: Scan failed with error = 0x80072efd.

Hi, I'm trying to troubleshoot windows updates which are configured through SCCM2012R2. The WSUS server is installed on server 2012R2, version 6.3.9600.16384. I have it running on the custom website (using ports 8530 and 8531). For
a few weeks, my clients were configured with a conflicting group policy (pointing to the old wsus server). I removed that policy, and now the sccm agent is setting the local group policy to use the proper wusus server. Clients are windows 7 enterprise.
These clients do not have access to the internet.
Now, updates are still failing, with the following events in the wuahandler.log
Its a WSUS Update Source type ({8C51EBC1-265B-4889-8CC4-0B9EF237D704}), adding it.WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Existing WUA Managed server was already set (http://Myserver-12R2-WSUS.mydomain.local:8530), skipping Group Policy registration. WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Added Update Source ({8C51EBC1-265B-4889-8CC4-0B9EF237D704}) of content type: 2 WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Scan results will include superseded updates only when they are superseded by service packs and definition updates. WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver') WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Async searching of updates using WUAgent started. WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Async searching completed. WUAHandler 4/9/2014 4:53:12 PM 3452 (0x0D7C)
OnSearchComplete - Failed to end search job. Error = 0x80072efd. WUAHandler 4/9/2014 4:53:12 PM 4028 (0x0FBC)
Scan failed with error = 0x80072efd. WUAHandler 4/9/2014 4:53:12 PM 4028 (0x0FBC)
For troubleshooting so far, I have disabled the client firewall, restarted the wsus server, and confirmed that the clients can get to the default IIS page on the wsus server. I'll try reinstalling the sccm client now, and will report back.
After much searching, none of the answers I have found online were of any help.
Any advice will be greatly appreciated.
Thanks,
Kevin

I did manage to reinstall the client, and when I look at WUAhandler.log now, I see the following:
Its a WSUS Update Source type ({8C51EBC1-265B-4889-8CC4-0B9EF237D704}), adding it. WUAHandler 4/9/2014 5:42:57 PM 3344 (0x0D10)
Unable to read existing resultant WUA policy. Error = 0x80070002. WUAHandler 4/9/2014 5:42:57 PM 3344 (0x0D10)
Enabling WUA Managed server policy to use server: http://MyServer-12R2-WSUS.Mydomain.local:8530 WUAHandler 4/9/2014 5:42:57 PM 3344 (0x0D10)
Waiting for 2 mins for Group Policy to notify of WUA policy change... WUAHandler 4/9/2014 5:42:57 PM 3344 (0x0D10)
Unable to read existing WUA resultant policy. Error = 0x80070002. WUAHandler 4/9/2014 5:43:01 PM 3344 (0x0D10)
Group policy settings were overwritten by a higher authority (Domain Controller) to: Server and Policy NOT CONFIGURED WUAHandler 4/9/2014 5:43:01 PM 3344 (0x0D10)Failed to Add Update Source for WUAgent of type (2) and id ({8C51EBC1-265B-4889-8CC4-0B9EF237D704}). Error = 0x87d00692.
So that's strange, if it's NOT CONFIGURED (microsoft's caps), you wouldn't think it would be a problem. So, If I generate a group policy results report, I get the following:
Policy:Specify intranet Microsoft update service location
Setting: Enabled
Winning GPO: Local Group Policy
Set the intranet update service for detecting updates: http://Myserver-12R2-WSUS.MyDomain.local:8530
Set the intranet statistics server: http://Myserver-12R2-WSUS.MyDomain.local:8530
Which is exactly what I think the SCCM agent is supposed to do.
Thanks in advance. Hopefully one of the wise souls in this forum can lead me to the light!
Kevin
P.S. I can post the full log if anyone's interested.

Failed to Update iPhone 4 to 4.2.1 - Subsequent Restore Fails with Error 10

Wanted to update an unbreaked iPhone 4 with the formerly current software version on a MacBook Pro with MacOS 10.6.5 and iTunes 10.1 (54) to iOS 4.2.1.
The first Software Update failed as well as multiple tries to restore the iPhone with error 10. Last lines in the iPhoneUpdater.log are always the same:
2010-11-22 22:29:31.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 18 progress 91
2010-11-22 22:29:31.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 18 progress 100
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 46 progress -1
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 46 progress -1
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 19 progress -1
2010-11-22 22:29:42.000 iTunes[284:12e23]: unexpected data type 'BasebandData' in data request message
2010-11-22 22:29:42.000 iTunes[284:12e23]: AMRAuthInstallDeletePersonalizedBundle
2010-11-22 22:29:42.000 iTunes[284:12e23]: removed personalized bundle
2010-11-22 22:29:42.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: Restore failed (result = 10)
2010-11-22 22:29:43.000 iTunes[284:fb73]: iTunes: Restore error 10
2010-11-22 22:29:50.000 iTunes[284:207]: device connected (isDFU = 0)
2010-11-22 22:29:50.000 iTunes[284:207]: iTunes: SCEP 1
What I did so far:
- Repaired access rights multiple times
- Rebooted the Mac multiple times
- Tried another user on the Mac
- Deleted the "iPhone3,14.2.1_8C148Restore.ipsw" and downloaded it again.
What else can I do in order to get the device working? Or shall I better go and take it to a Apple Service Partner?
Regards
ccll1

FIRST disable your antivirus and firewall, that's a common cause of error 13. This is from Apple's troubleshooting tip:
Error 13 and 14: These errors are typically resolved by performing one of more of the steps listed below:
+1. Perform USB isolation troubleshooting, including a different USB port directly on the computer.+
+2. Put a [powered] USB 2.0 hub between the device and the computer.+
+3. Try a different USB 30-pin dock connector cable.+
+4. Eliminate third-party security software conflicts.+
+5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.+
+6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.+
+7. Try to restore from another known-good computer and network.+

Please help !!! After installing 3.1.1 restore failing with error code 2002

Hi All,
I bought my ipod touch 8GB and received on 24th Sep 2009. On the same day at around 18:30, I downloaded itunes in my laptop (IBM ThinkPad - Win XP OS).
Everything was fine, I did sync my ipod with itunes. After an hour or so, I got a popup in my itunes to download a latest software update which was OS 3.1.1, I guess. I downloaded that and it took almost 80 minutes. Then I connected my ipod to the laptop, itunes throwed an alert saying
"itunes has detected an ipod in recovery mode. You must restore this ipod before it can be used with iTunes."
But restore is failing with restore error code 2002. I tried 44 times with all the guidelines mentioned in Apple support site. Restarted ipod, laptop, complete uninstall of itunes and every software, reinstalled itunes and everything, switch between different USB ports and tried everything but nothing worked.The ipod always shows the connect to itunes symbol and nothing else. Alas!! I am writing this. It is seriously very discouraging for the apple product users. I had high hopes with apple’s products. I could not use my new ipod even for an hour.
Please help. The below log is being created after every failure.
I know the below log can help the software guys in finding the issue
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: restore library built Aug 24 2009 11:22:55
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: iTunes 9.0.1.8
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: Software payload version: 7C145
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: iTunes: Specifying UOI boot image
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: phoning home to gs.apple.com:80
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApECID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApChipID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApBoardID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApProductionMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApSecurityDomain
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: UniqueBuildID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: @Locality
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreDeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreKernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreRamDisk
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBEC
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBSS
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: KernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: LLB
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBoot
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: DeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: AppleLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryPlugin
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryFull
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RecoveryMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: NeedService
2009-09-26 21:29:40.932 iTunes.exe[2248:7d4]: received tss response
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-version' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-style' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: operation 44 progress -1
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv radio-error' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: radio-error not set
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: unable to open device_map.txt: No such file or directory
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: production fused device
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: _AMRUSBInterfaceOpen failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a: 1450
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: Recovery mode failed (result = 2002)
2009-09-26 21:29:56.645 iTunes.exe[2248:160]: iTunes: Restore error 2002
Thanks in advance, seriously awaiting for your positive response.
Regards,

THe network access account is needed for accessing network resources during the task sequence or software distribution. During OSD, there may not be a computer account yet for the system to use to access the content. You need to set the NAA.
http://technet.microsoft.com/en-us/library/hh427337.aspx
Jeff

ITunes Network Diags pass, but Restore fails with Error 3014 and recommended solutions risky and unhelpful

We've had routine OS updates fail recently (weeks apart)
on both an iPad mini and a 5th Gen iPod. The devices ended up in recovery mode
and we had to Restore them to factory defaults.
That is bad enough, but it gets worse...
We started iTunes, plugged in the bricked device, and were
prompted to do a Restore. Clicked OK. It ran for a while, completed the
extraction step, and the failed with unknown error 3014.
We searched support, and there is plenty written about
unknown error 3014 when doing a Restore. Most point to network connectivity
issues and things like blocked ports or conflicting security software. Sure, I
can see how those could cause problems that may be outside Apple’s control
(although doing everything over HTTPS would eliminate the issue.)
BUT, iTunes has built in network diagnostics (Help ->
Run Diagnostics… -> Network connectivity tests). Shouldn’t these tell me if
there is a connectivity problem with iTunes? The support articles all seem to
tell you to manually dive into all kinds of low level things such as hosts files.
iTunes network diagnostics all passed, but out of
desperation, we still tried shutting off our anti-virus (Avast) and firewall
(Comodo), connecting directly to the internet without our router blocking or
filtering anything, editing the hosts file, trying a different PC, etc. as
instructed. It was all a wild goose chase – nothing helped, and Apple’s
instructions exposed us to security risks (attaching directly to the Internet
with no router, firewall or ant-virus software!)
I can’t be 100% sure because I still had our anti-virus
SW and firewall turned off, but what seemed to finally work was to just try
dozens of times until iTunes and Apple’s servers finally worked!
After dozens of tries on two PCs over two days, the last
thing I did was to turn off our anti-virus and firewall again, started iTunes,
plugged in the device, attempted a Restore when prompted, retried when it
failed. Then closed and reopened iTunes while leaving the device attached, and
Restored when prompted. That one time, we got lucky and it worked. I’m sure
many people really have blocked ports, etc. but I can’t see how that could explain
our problems. Hopefully this posting will help someone.
** Apple – If you’re reading this ** Please (1) find out
why we and others in the forums report persistent 3014 errors that seem to
magically go away if you retry often enough over a long enough period of time,
and (2) make sure the iTunes network diagnostics are truly thorough, and then
direct customers to them rather than making them dig through port mapping
settings and hosts files. Thanks for your consideration.
This is a terrible user experience – Please address this!
A few of the refs I found:
http://support.apple.com/en-us/HT201413
http://support.apple.com/en-us/HT203875
http://support.apple.com/en-us/HT202944
https://discussions.apple.com/message/20645785#20645785

P.S. Here is a copy of one of our update logs that iTunes optionally sends back to Apple when a failure occurs, etc. (We let several of these be sent in) There are several errors near the end, including an "Internal error"
iPodUpdater 1 2015-01-01.log
2015-01-01 21:42:12.948 [7316:1c4c]: restore library built Oct 7 2014 at 14:24:11
2015-01-01 21:42:12.948 [7316:1c4c]: iTunes: iTunes 12.0.1.26
2015-01-01 21:42:12.948 [7316:1c4c]: iTunes: Software payload version: 12B440
2015-01-01 21:42:12.948 [7316:1c4c]: iTunes: Using MobileRestore state machine
[02:42:23.0846] Changing state from '(null)' to 'Restoring'
[02:42:23.0846] requested restore behavior: Erase
[02:42:23.0861] requested restore behavior: Erase
[02:42:23.0861] requested variant: Erase
[02:42:23.0861] requested restore behavior: Erase
[02:42:24.0532] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
[02:42:24.0532] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 085DB3E0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 085DB938 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 085DB6B0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 085DB308 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 085DB278 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 085DB350 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 085DB110 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 085DB1A0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 085DB7D0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 085DB4B8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 085DB5D8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 085DB668 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 085DB740 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 085DB428 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 085DB1E8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 085DB470 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 085DB500 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 085DB6F8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 085AD430 [7253907C]>{length = 20, capacity = 20, bytes = 0xb4a53a00140f136ddf267a31b6d37652a4452586}
[02:42:24.0579] amai: AMAuthInstallRequestSendSync: SSO function returned NULL and no SSO token was provided, SSO disabled.
[02:42:24.0704] amai: tss_submit_job: HttpEndRequest failed=12031
[02:42:24.0704] amai: AMAuthInstallRequestSendSync: failed tss submission: Internal error
[02:42:24.0704] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Internal error
[02:42:24.0704] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
[02:42:24.0719] failed to personalize the restore bundle: Internal error
[02:42:24.0719] AMRAuthInstallDeletePersonalizedBundle
[02:42:24.0782] Restore completed, status:3014
[02:42:24.0782] Failure Description:
[02:42:24.0782] Depth:0 Error:Failed to copy preflight options during recovery mode restore.

Update of CC Desktop fails with Error 50

Dear all,
I have a problem with updating CC Desktop..... everytime I try it stops at around 42-43% with Error 50 and tells me to contact support ?!?!?
I am using it on Windows 7 professional, 64-bit
Can anybody advice how to proceed, THANKS in advance
Best regards
Markus

From the logs I can see:
DownloadManager Log
04/14/15 09:40:38:831 | [ERROR] | | | | | | | 2668 | download job: failed to validate the segment (0)
04/14/15 09:40:38:831 | [ERROR] | | | | | | | 2668 | the download job (0) failed to execute. The job state is STOPPED_STATE
04/14/15 09:40:39:456 | [INFO] | | | | | | | 4136 | some intermittent error. Retrying now. Error code is 417 and error type is -60
LBS log
04/14/15 09:40:33:130 | [INFO] | | ACC | LBS | WorkflowManager | | | 4212 | Successfully downloaded application xml at path C:\Users\%user%\AppData\Local\Temp\{B03A4535-FB65-4EF8-90B5-430C4857D879}\applications.xm l
04/14/15 09:40:33:208 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 4212 | Failed to get version of file at path :C:\Program Files (x86)\Adobe\Adobe Creative Cloud\utils\AdobePIM.dll Error
04/14/15 09:40:33:208 | [ERROR] | | ACC | LBS | WorkflowManager | | | 4212 | Failed to get the PIM version from location: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\utils\AdobePIM.dll
04/14/15 09:40:38:831 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2668 | Segment 0 of size 777130 is Invalid

Time Machine restore failing with error code -43

I have an external hard drive with a 1tb partition that I use for my time machine backups. I am trying to restore my system and I repeatedly get "an error occurred while restoring from the backup time machine...restart"
I tried on several different backups, ranging from a few hours, a few days and a few months. All of them fail with exit code -43. Here is a sample log:
Aug 15 03:21:54 heavenmac OSInstaller[384]: [RESTORE] failed to copy file '/Volumes/Macintosh HD/Users', critical, failing.
Aug 15 03:22:04 heavenmac OSInstaller[384]: LSExceptions [0x7fce9c6ca9f0] unloaded
Aug 15 03:22:10 heavenmac OSInstaller[384]: [RESTORE] copying /Volumes/TimeMachine/Backups.backupdb/HeavenMac/2014-08-10-114439/Macintosh HD/Users/.localized to /Volumes/Macintosh HD/Users
Aug 15 03:22:10 heavenmac OSInstaller[384]: [RESTORE] failed to copy file '/Volumes/Macintosh HD/Users/.localized', critical, failing.
Aug 15 03:22:10 heavenmac OSInstaller[384]: [RESTORE] Error enumerating directory: file:///Volumes/TimeMachine/Backups.backupdb/HeavenMac/2014-08-10-114439/Macint osh%20HD/Users/.localized
Aug 15 03:22:10 heavenmac OSInstaller[384]: [RESTORE] _NodeOperation() failed with exit code -43.
Aug 15 03:22:10 heavenmac OSInstaller[384]: [RESTORE] Restore operation was brought down successfully.
I am desperately trying to restore my system. Any help would be greatly appreciated.

A little search found this forum thread.
http://discussions.apple.com/message.jspa?messageID=5976681
It appears that Time Machine needs to have it's preferences reset. Apparently it's lost track of the drive you use for TM and probably set itself to use the new external drive you were working with.

Project Server 2010 - Update Scheduled Queue job failed with error message" Error no 131- AssignmentAlreadyExists"

Hello,
When I tried to update the schedule of the project , the job failed with the error message " AssignmentAlreadyExists". I further looked into the ULS logs but it wasn't that helpful.
This is the message I found in ULS logs "type = UpdateScheduledProject failed at Message 5 and is blocking the correlation Errors: AssignmentAlreadyExists,Leaving Monitored Scope (FillTypedDataSet -- MSP_WEB_SP_QRY_ReadTimeSheetAssignmentsAndCustomFieldData).
Execution Time=398.730006187937"
Pplease help me to understand the root cause of this problem.
I have verified all the assignments in the plan and I did not find any duplicates.
Thanks in advance.
Sesha

This issue might need detailed troubleshooting, I would suggest you raise a support case with Microsoft.
Cheers! Happy troubleshooting !!! Dinesh S. Rai - MSFT Enterprise Project Management Please click Mark As Answer; if a post solves your problem or Vote As Helpful if a post has been useful to you. This can be beneficial to other community members reading
the thread.

IPhone 3GS first gives warning: unknown IMEI and unknown ICCID! Restoring failes with error 1002!

My iPhone 3GS suddendly couldn't connect to the mobile provider's network. As I was in a rural place, I though this was because of bad coverage. It was then still possible to use Wi-Fi. After a while the phone asked to connect to itunes and gave the following warning: unknown IMEI and unknown ICCID.
I tried recovering it but procedures failes after hours with error 1002.
Is there a fix for this problem or do I need to go to a service center?

Thanks Carolyn, I've tried all the options, but still it does not finish the recovering process. It stops with still a half millimeter on the statusbar .
Will probably just have to go to a service center. I already read that more people have the same problem and no one found a solution. As I am abroad and my iPhone largely exceeded the warranty time, I wonder what they will charge.

IPad2 update to iOS5 failed and restore fails with error code (6)

I have updated my iTunes to version 10.5 (on Windows 7 32-bit). After that and creating a back up of my iPad, I started the update to iOS5.
For some unclear reason it failed. The only option left was to do a restore.
This restore process starts and I see a progress bar on the iPad.
However iTunes comes up with an error message (translated from Dutch): "The iPad iPad cannot be restored. An unknown error code has occured (6)".
Whatever I try my iPad only shows the iTunes Logo with the USB connector.
Can anybody advice on how to I get my iPad running?
Regards,
Frans.

Only after submitting my question other answers were shown. The error code to which 6 refers is shown on the next page: http://support.apple.com/kb/TS1275
In effect: I had to shutdown my Firewall! (How close do you have to be with a vendor).
After the Firewall (ZoneAlarm) was shutdown, the restore worked. and it gave me iOS5

User State Restore Fails with Error 0x8007000E

I am having some trouble restoring user states with usmt. I am running a side by side migration, for which I have already added the computer association prior to running the capture. The task sequence I am using is a very simple and only has
the following steps: Request State Store, Restore User State, and Release state store.
I am aware that the error code is linked to task sequence environment running out of space, and that it may have something to do with software updates. However, we are not currently deploying any software updates from SCCM. We do have an upstream WSUS
server that is supplying updates directly to clients. Would this still be an issue? I find it hard to believe that an OS deployment sequence runs just fine, but a very simple state restore errors out. Any thoughts?
Thanks,
Kyle

It looks like I'm getting two errors during the restore. First is that the COMPUTERNAME\unknown account is chosen for migration, but the target does not have account NEWCOMPUTERNAME\unkown. Directly after that is Failed.[gle=0x00000006]. Then
I get unable to create a local account because \lac was not specified and USMT error code 14. Below are the logs:
2015-03-12 11:23:51, Info [0x000000] LOADSTATE.EXE Version 6.3.9600.17237[gle=0x000000b7]
2015-03-12 11:23:51, Info [0x000000] USMT Started at 2015/03/12:11:23:51.094
2015-03-12 11:23:51, Info [0x000000] Command line: C:\_SMSTaskSequence\Packages\AHQ0000A\amd64\loadstate.exe \\ABBTECHCM01.ABBTECH.US\SMPSTOREd_FD7B8EBE$\ED83F415E21062DB9B2A8177AA933D6234B16FE457A8D193A0632650FCC769FB /decrypt /keyfile:****
/c /l:C:\Windows\CCM\Logs\SMSTSLog\loadstate.log /progress:C:\Windows\CCM\Logs\SMSTSLog\loadstateprogress.log /i:C:\_SMSTaskSequence\Packages\AHQ0000A\amd64\migdocs.xml /i:C:\_SMSTaskSequence\Packages\AHQ0000A\amd64\migapp.xml
2015-03-12 11:23:51, Info [0x000000] Script file specified: C:\_SMSTaskSequence\Packages\AHQ0000A\amd64\migdocs.xml[gle=0x000000cb]
2015-03-12 11:23:51, Info [0x000000] Script file specified: C:\_SMSTaskSequence\Packages\AHQ0000A\amd64\migapp.xml[gle=0x000000cb]
2015-03-12 11:23:51, Info [0x000000] Starting the migration process[gle=0x00000006]
2015-03-12 11:24:01, Info [0x000000] System information:
2015-03-12 11:24:01, Info [0x000000] Processing the settings store[gle=0x00000006]
2015-03-12 11:24:14, Info [0x000000] Selecting migration units
[gle=0x00000006]
2015-03-12 11:24:14, Error [0x000000] The account COMPUTERNAME\uknown is chosen for migration, but the target does not have account NEWCOMPUTERNAME\uknown. See documentation on /lac, /lae, /ui,
/ue and /uel options.
2015-03-12 11:24:14, Info [0x000000] Failed.[gle=0x00000006]
2015-03-12 11:24:14, Info [0x000000] Unable to create a local account because /lac was not specified[gle=0x00000006]
2015-03-12 11:24:14, Info [0x000000] USMT Completed at 2015/03/12:11:24:14.843[gle=0x00000057]
2015-03-12 11:24:15, Info [0x000000] ----------------------------------- USMT ERROR SUMMARY -----------------------------------
2015-03-12 11:24:15, Info [0x000000] * USMT error code 14:
2015-03-12 11:24:15, Info [0x000000] +-----------------------------------------------------------------------------------------
2015-03-12 11:24:15, Info [0x000000] | Unable to create a local account because /lac was not specified
I tried enabling the restore local accounts box, but that didn't work. Also the sequence runs just fine on a different model machine.

IPhone Restore Fails with Error

Hi
I am having iPhone4, I upgraded it from firmware 4.1 to 5.1. iTunes Successfully upgraded the firmware but fails to restore my data. I am lost with everything, no contacts, no applications, no emails.
When I click on the Continue Restore button it immediately give error "An Error Occoured while restoring this iPhone (-50)"
Any help in this regard will be highly appreciated, as i have lost v v v important business contacts.
Regards
ASIF

The latest iOS upgrade is 5.1.1.
For troubleshooting error (-50), follow this.
http://support.apple.com/kb/TS3694#error50
iTunes usually makes a backup of all the information of your iPhone (excluding contacts) before updating the iOS. Restore your iPhone from the backup.
Connect your iPhone to iTunes, right click on your phone's name and select "restore from backup".
http://support.apple.com/kb/ht1766
Contacts are not a part of backup (only some information is backed up to save your call list and favourites). Contacts are synced with a compatible programme on your computer (Outlook, Windows Contacts, Addressbook etc) or with a cloud service (iCloud, Yahoo, Google). Sync back the contacts from which ever programme you were syncing them with.

Updated to OS5, restoration failed with error -50.

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