Updated to Premiere Pro CC 2014 - keeps freezing and crashing

Everything was fine and dandy until I updated to the latest version last week. Now every 10 minutes, or sometimes randomly, my timeline will freeze on a frame and I'll have to restart the program. Other times, it just crashes and gives me the "quit unexpectedly" message.
What's going on and how do I fix? I'm on a Macbook Pro Retina 13" late 2013, 2.8GHz Intel Core i7, 16GB memory, Intel Iris graphics, OSX10.9.4.

I am having the same issue.
Adobe Premiere Pro CC Crash on Splash Screen

Similar Messages

  • Adobe Premiere Pro CC 2014 keeps lagging and crashing

    My Adobe Premiere Pro CC 2014 keeps lagging and crashing to a point where I cannot do my job. When I open my premiere file, I can work on my timeline for maybe two or three minutes before it lags, freezes, and then finally crashes. I'm at a loss of what exactly is causing my problem because I edit primarily H.264 files and my sequences are not complex in any sense of the word. I've been dealing with this for days and I cannot seem to find a solution. If anyone has any advice please let me know because I am desperate. Thank you.
    Specs:
      Model Name: Mac Pro
      Model Identifier: MacPro6,1
      Processor Name: Quad-Core Intel Xeon E5
      Processor Speed: 3.7 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 10 MB
      Memory: 16 GB
      Boot ROM Version: MP61.0116.B05
      SMC Version (system): 2.20f18
      Illumination Version: 1.4a6

    Hi Dana,
    Can you go to File-Project Settings-General and change the video renderer to Software Only Mode.
    Check if that works or not.
    Are you using any third party plug-in's for Premiere Pro?
    Thank You
    Arjun

  • Premiere Pro CC 2014 playback freezing and crashing with new iMac i7

    Using Premiere Pro CC 2014 and having constant playback freezing and software crashes on a brand new iMac i7.
    Here are the specs:
    iMac i7 4.0GHz 5k Retina
    32 GB Ram
    AMD Radeon R9 M295X 4GB graphics card
    512GB Solid State Drive
    I was on chat yesterday with an Adobe tech. Although playback/render settings show the OpenCL option to utilize the AMD graphics card for processing, I was advised to switch to "Software Only" as that card is not supported yet. I had to re-render my 45 minute documentary (which doesn't appear to be any faster than it was on my old 2011 iMac by the way) and it still has the same issues.
    So frustrating? Anyone else experiencing this? Any advice? I hope I didn't just buy this "super machine" in vein.
    Thanks,
    Jason

    Hi All,
    Taking some tips from Kevin Monahan. If you haven't already gone through this list please do so.
    Sign out from Creative Cloud, restart Premiere Pro, then sign in
    Update any GPU drivers
    Trash preferences
    Ensure Adobe preference files are set to read/write
    Delete media cache
    Remove plug-ins
    If you have AMD GPUs, make sure CUDA is not installed
    Repair permissions
    In Sequence Settings > Video Previews, change the codec to one that matches your footage
    Disconnect any third party hardware
    If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
    Disable App Nap
    Reboot
    Best,
    Peter Garaway
    Adobe
    Premiere Pro

  • Premiere Pro CC 2014 keeps freezing when loading projects from Premiere Pro CC

    Hi everyone,
    I'm reporting this issue in case someone else would have the same problem.
    I just downloaded the 2014 version of Premiere Pro CC, and when I'm loading a project from Premiere Pro CC into CC2014 I have the software freezing and being unable to even play the loaded sequences. It seems that dynamic link is having trouble linking the CC and the CC2014 version of Premiere Pro.
    Until now the only solution I found was to kill the process of the software and start it again, after 8 times I got my sequence loaded alright, then sometimes it is freezing again, killing process, starting software again, and so on. Does anyone has the same problem ?
    I'm running a Windows 7 Ultimate PC with 12Go RAM dedicated only to Premiere Pro.
    Cheers,
    Vincent

    Hi Vincent,
    I feel your pain, you are not alone. Here are my machine specs and my very frustrating situation, if anyone has any idea as to how I should move forward, I would really appreciate the input/advice...
    iMac - 27" Late 2013
    Processor  3.4 GHz Intel Core i5
    Memory  12 GB 1067 MHz DDR3
    Graphics  NVIDIA GeForce GTX 780M 4096 MB
    Software  OS X 10.9.4 (13E28)
    I'm having similar issues that began when I installed Premiere Pro CC 2014, and actually got worse with the latest update/release. The majority of my projects worked fine at first, but the update last week ended that quickly. I did what I know I never should do and updated Adobe CC while completing a project on a deadline. I thought some of the fixes would help me complete the project sooner. Needless to say, the deadline has passed, my client is pissed enough to not pay me or hire me again and I'm stuck with an almost-there version that I can't export correctly because of this software. This is my problem, not Adobe's, but I didn't expect such a detrimental update to halt my operation.
    After doing some research, I found that some plugins could be the cause of some specific editing issues, mainly due to incorrect or inaccessible folders - who knows if its Dynamic Link, CC apps or 2014 apps. I concluded that my issue at the time was a plugin permissions issue on the Adobe "Preference" Folder, so I reset the permissions on the folder so that CC and 2014 apps would be able to access its contents without any problems. This was the wrong decision. For some reason, resetting this folders permissions also effected the main HDD, it's Kernel Text files and their respective permission. I could not boot my machine, just got the Apple and spinning wheel until I had to power down. I ended up on the phone with 3 different AppleCare reps who helped me at least be able to turn the machine back on and access my desktop/files, apps, etc. Outside of this, no one could offer anything other than "Uninstall the problematic application, reboot, reinstall, etc..." or "Backup your files and reimage the HDD." When I mentioned the recent CUDA driver update for my graphics card (NVIDIA GeForce GTX 780M 4096 MB now running CUDA Driver Version: 6.0.51), it was like they had never heard of graphics cards being used in their machines.
    Resetting permissions on Adobe Preference Folder...
    This is what I read would get the CC and 2014 apps communicating correctly so that they could utilize my plugins. There is a problem, I believe, in that their are TOO MANY locations where Adobe folders/components live. There are 3 "Preferences" folders that I found, and I don't know which effects what process, but the folder I changed permissions on clearly effects the operation of all of the CC & 2014 apps I had installed, as well as my HDD. Kernel Extensions and the entire system.
    Based on my perceived effects of the Preference folder, I needed to uninstall everything, run the Adobe CC Cleaner Tool, download/install just the 2014 releases and see if that resolved the issue. I'm not downloading CC apps, the 2014 releases should run fine on their own. I've yet to confirm this with Adobe, as what I've read has simply said to install the new release next to the CC apps, rather than on top of, as traditional update releases work. Anyway, one by one, I reinstalled the 14 apps that I use on a regular basis on a "clean" machine with no trace of previous Adobe apps.
    After reinstalling (without any plugins), I was at least able to open Premiere Pro from the Application folder and work for a few minutes before both Program and Source monitors froze and had to force quit the app. If I try to open the Project File by double clicking it in the Finder, SpeedGrade opens up instead of Premiere Pro - never seen that before. I also had to force quit to end that process and reopen in Premiere instead of SpeedGrade.
    So back to Premiere, if I do have success in opening a project in the right application, Premiere freezes - if not immediately, eventually it will just stop responding. The video clips, sequence segments and UI freeze, but the audio will keep playing until I force quit. When I force quit, Premiere Pro doesn't close entirely. The UI closes, but the process still runs. I've even force quit from Finder, force quit again from the Dock, Shut Down the machine, restarted and Premiere Pro will still be open, but "Not Responding", so I force quit again and open the project. Just now, I opened PP, made minor edits to a sequence, sent it to Media Encoder, exported, but the video I tested exported without audio. I force quite PP twice just before that and it is still running now, but again, it is "not responding".
    Ultimately, none of this works, nor have my attempts at resolving these many issues. One thing I know is that there is something VERY WRONG with either the latest release/update to 2014 apps, the Preference folder or the permissions that were changed.
    As I mentioned previously, and what I think is a major oversight by someone at Adobe, is that for some reason the permission changes to ONE Adobe folder also effected my entire system and Macintosh HD. Some Kernel Extension files went missing, which is never good and should not happen when resetting folder permissions, so I believe my issues are far greater than the faulty Adobe CC 2014 applications, and is the cause of many of my problems right now. If I can't get things sorted soon, I'm going to reimage my HDD and start from scratch. As much as I would like to avoid this, I really have no choice if I want to get back to work and not lose clients over inexplicable technology issues.
    If I find a solution, I will repost, but I think Adobe has to make some serious fixes on this release before anything is resolved entirely. I pay them monthly and rely on their software and platform to work without issue, which is foolish - I know, but I've used CC since it was introduced and it has work well enough until now.
    Is there anyone at Adobe that can offer some advice??

  • Macbook Pro Mid 2014 Hard Freezes and Crashes

    So I bought my Macbook about a month ago, and ever since then Ive been having this same issue over and over again. I have tried every solution apple has thrown at me and nothing has seemed to fix it. I have sent it out for a repair, reinstalled the OSX, Cleared the pRam, and various other things. I have not narrowed down the situation myself and cant seem to figure out what is causing these hard freezes and crashes. It always happens randomly at something GPU related it seems. Almost like the video card gets to stressed out at crashes. From scrolling up the page of a website to switching to a different video on youtube, all these little and sometimes big things have caused it to crash. Apple has sent it out for repair and they claimed that they fixed the logic board, but that didn't work because the issue still persists. I have reinstalled the OSX from guidance of a apple care associate over the phone. Ive eliminated almost every possible situation they have given me and nothing seems to fix it. Im not sure if there is a defect in these particular models or I just got a lemon but either way its frustrating. I will post the specs below and provide any other info that is asked.
    SPECS:
    GPU: Intel Iris Pro
    Processor : 2.2 GHz Intel Core i7
    Software: OS X 10.9.4
    RAM: 16 GB 1600 MHz DDR3

    Here is the Diagnostic report from earlier tonight:
    Mon Oct 13 22:19:43 2014
    panic(cpu 2 caller 0xffffff8002854c66): "a freed zone element has been modified: expected 0 but found 0, bits changed 0, at offset 24 of 32 in zone: kalloc.32"@/SourceCache/xnu/xnu-2422.110.17/osfmk/kern/zalloc.c:461
    Backtrace (CPU 2), Frame : Return Address
    0xffffff81ef62b970 : 0xffffff8002822f79
    0xffffff81ef62b9f0 : 0xffffff8002854c66
    0xffffff81ef62ba30 : 0xffffff800285273d
    0xffffff81ef62ba90 : 0xffffff8002851dc9
    0xffffff81ef62bb90 : 0xffffff800282aa3f
    0xffffff81ef62bbc0 : 0xffffff8002c4e7dd
    0xffffff81ef62bbf0 : 0xffffff8002c65767
    0xffffff81ef62bc20 : 0xffffff8002c63cf3
    0xffffff81ef62bc70 : 0xffffff8002c621b5
    0xffffff81ef62bcd0 : 0xffffff8002c5268c
    0xffffff81ef62bd10 : 0xffffff7f83e2140e
    0xffffff81ef62bd40 : 0xffffff7f83e2124e
    0xffffff81ef62bd60 : 0xffffff8002c64408
    0xffffff81ef62bd70 : 0xffffff8002c5268c
    0xffffff81ef62bdb0 : 0xffffff8002c8b903
    0xffffff81ef62bdd0 : 0xffffff8002c96241
    0xffffff81ef62bde0 : 0xffffff8002cccef8
    0xffffff81ef62be20 : 0xffffff80028b24bb
    0xffffff81ef62be50 : 0xffffff8002826bc1
    0xffffff81ef62be80 : 0xffffff80028139c5
    0xffffff81ef62bef0 : 0xffffff800281e013
    0xffffff81ef62bf70 : 0xffffff80028c9b8d
    0xffffff81ef62bfb0 : 0xffffff80028f3f66
          Kernel Extensions in backtrace:
             com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f83e05000->0xffffff7f83e68fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f82ebe000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f83d74000
    BSD process name corresponding to current thread: plugin-container
    Mac OS version:
    13E28
    Kernel version:
    Darwin Kernel Version 13.3.0: Tue Jun  3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
    Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
    Kernel slide:     0x0000000002600000
    Kernel text base: 0xffffff8002800000
    System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
    System uptime in nanoseconds: 563483606094
    last loaded kext at 246884990321: com.apple.filesystems.msdosfs    1.9 (addr 0xffffff7f83eeb000, size 65536)
    last unloaded kext at 381093543497: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f83dc7000, size 32768)
    loaded kexts:
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleUpstreamUserClient    3.5.13
    com.apple.driver.AppleGraphicsDevicePolicy    3.6.22
    com.apple.driver.AudioAUUC    1.60
    com.apple.iokit.IOBluetoothSerialManager    4.2.6f1
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.driver.ApplePlatformEnabler    2.0.9d6
    com.apple.driver.AGPM    100.14.28
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.driver.AppleIntelHD5000Graphics    8.2.8
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleHDA    2.6.3f4
    com.apple.driver.AppleHWAccess    1
    com.apple.driver.AppleThunderboltIP    1.1.2
    com.apple.driver.AppleBacklight    170.3.5
    com.apple.driver.AirPort.Brcm4360    842.21.65
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.6f1
    com.apple.driver.AppleSMCLMU    2.0.4d1
    com.apple.driver.AppleLPC    1.7.0
    com.apple.driver.AppleCameraInterface    4.26.0
    com.apple.driver.AppleIntelFramebufferAzul    8.2.8
    com.apple.driver.AppleMCCSControl    1.2.5
    com.apple.driver.AppleUSBTCButtons    240.2
    com.apple.driver.AppleUSBCardReader    3.4.1
    com.apple.driver.AppleUSBTCKeyboard    240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    35
    com.apple.driver.AppleUSBHub    683.4.0
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.6.0
    com.apple.driver.AppleAHCIPort    3.0.5
    com.apple.driver.AppleUSBXHCI    683.4.0
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    2.0
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    2.0
    com.apple.driver.AppleAPIC    1.7
    com.apple.nke.applicationfirewall    153
    com.apple.security.quarantine    3
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOSerialFamily    10.0.7
    com.apple.iokit.IOSurface    91.1
    com.apple.iokit.IOBluetoothFamily    4.2.6f1
    com.apple.driver.DspFuncLib    2.6.3f4
    com.apple.vecLib.kext    1.0.0
    com.apple.iokit.IOAudioFamily    1.9.7fc2
    com.apple.kext.OSvKernDSPLib    1.14
    com.apple.iokit.IO80211Family    640.36
    com.apple.driver.mDNSOffloadUserClient    1.0.1b5
    com.apple.iokit.IONetworkingFamily    3.2
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.6f1
    com.apple.driver.AppleHDAController    2.6.3f4
    com.apple.iokit.IOHDAFamily    2.6.3f4
    com.apple.driver.AppleBacklightExpert    1.0.4
    com.apple.iokit.IONDRVSupport    2.4.1
    com.apple.driver.AppleGraphicsControl    3.6.22
    com.apple.AppleGraphicsDeviceControl    3.6.22
    com.apple.iokit.IOAcceleratorFamily2    98.22
    com.apple.driver.X86PlatformPlugin    1.0.0
    com.apple.driver.AppleSMC    3.1.8
    com.apple.driver.IOPlatformPluginFamily    5.7.1d6
    com.apple.driver.AppleSMBusController    1.0.12d1
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.6
    com.apple.iokit.IOUSBMassStorageClass    3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6
    com.apple.driver.AppleUSBMultitouch    240.9
    com.apple.driver.AppleUSBMergeNub    650.4.0
    com.apple.driver.AppleThunderboltDPInAdapter    3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5
    com.apple.iokit.IOUSBHIDDriver    660.4.0
    com.apple.driver.AppleUSBComposite    656.4.1
    com.apple.iokit.IOUSBUserClient    660.4.2
    com.apple.iokit.IOAHCIFamily    2.6.5
    com.apple.driver.AppleThunderboltNHI    2.0.1
    com.apple.iokit.IOThunderboltFamily    3.3.1
    com.apple.iokit.IOUSBFamily    683.4.0
    com.apple.driver.AppleEFINVRAM    2.0
    com.apple.driver.AppleEFIRuntime    2.0
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    278.11.1
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.DiskImages    371.1
    com.apple.iokit.IOStorageFamily    1.9
    com.apple.iokit.IOReportFamily    23
    com.apple.driver.AppleFDEKeyStore    28.30
    com.apple.driver.AppleACPIPlatform    2.0
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.corecrypto    1.0
    com.apple.kec.pthread    1

  • My Mac Pro 1,1 keeps freezing and crashing

    This happens regularly. Everytime I start up a game or try to watch a video I am forced to restart. This is the error report upon restarting:
    Interval Since Last Panic Report:  41183 sec
    Panics Since Last Report:          2
    Anonymous UUID:                    463145E6-2C48-4D7F-9C80-4E103FE0840A
    Sun Sep 29 21:53:04 2013
    panic(cpu 1 caller 0x2b1391): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x4, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-1699.32.7/osfmk/i386/pmap.c:3024
    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x82aa3b88 : 0x2203de (0x6b08cc 0x82aa3ba8 0x229fb0 0x0)
    0x82aa3bb8 : 0x2b1391 (0x6b8eec 0x4 0x0 0x0)
    0x82aa3c08 : 0x2b44d5 (0x867960 0x75383000 0x0 0x75384000)
    0x82aa3c68 : 0x28667e (0x127df6 0x0 0x0 0x82aa3ca8)
    0x82aa3cc8 : 0x2789a1 (0x11bf1998 0x0 0x0 0x1000)
    0x82aa3d88 : 0x27baca (0x0 0x75384000 0x0 0x1)
    0x82aa3e38 : 0x21c560 (0x266dd68 0x75383000 0x0 0x8)
    0x82aa3ea8 : 0x2533ef (0xd35920c 0x7e9f 0xe1370a0 0xe1370b8)
    0x82aa3ed8 : 0x222db6 (0x10355598 0xe137084 0x82aa3f0c 0x2c3f24)
    0x82aa3f08 : 0x214063 (0x10355500 0x11715ea0 0xe52e7e0 0x10355500)
    0x82aa3f48 : 0x21b25
    Model: MacPro1,1, BootROM MP11.005C.B08, 4 processors, Dual-Core Intel Xeon, 3 GHz, 9 GB, SMC 1.7f10
    Graphics: ATI Radeon X1900 XT, ATY,RadeonX1900, PCIe, 512 MB
    Memory Module: DIMM Riser A/DIMM 1, 512 MB, DDR2 FB-DIMM, 667 MHz, 0x80AD, 0x48594D5035363441373242503844322D5935
    Memory Module: DIMM Riser A/DIMM 2, 512 MB, DDR2 FB-DIMM, 667 MHz, 0x80AD, 0x48594D5035363441373242503844322D5935
    Memory Module: DIMM Riser B/DIMM 1, 2 GB, DDR2 FB-DIMM, 667 MHz, 0x80AD, 0x475232444632474258384859363637510000
    Memory Module: DIMM Riser B/DIMM 2, 2 GB, DDR2 FB-DIMM, 667 MHz, 0x80AD, 0x475232444632474258384859363637510000
    Memory Module: DIMM Riser A/DIMM 3, 2 GB, DDR2 FB-DIMM, 667 MHz, 0x02FE, 0x47523244463536373238454C363637510000
    Memory Module: DIMM Riser A/DIMM 4, 2 GB, DDR2 FB-DIMM, 667 MHz, 0x02FE, 0x47523244463536373238454C363637510000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.131.36.15)
    Network Service: Ethernet 2, Ethernet, en1
    PCI Card: pcibdbd,a10c, sppci_video, Slot-4@4,1,0
    PCI Card: ATY,RadeonX1900, sppci_displaycontroller, Slot-1
    PCI Card: pci1033,35, sppci_usbopenhost, Slot-3@15,1,0
    PCI Card: pci1033,35, sppci_usbopenhost, Slot-3@15,1,1
    PCI Card: pci1033,e0, USB Enhanced Host Controller, Slot-3@15,1,2
    PCI Card: pci104c,8025, sppci_ieee1394openhci, Slot-3@15,2,0
    Serial ATA Device: ST3250824AS  P, 250.06 GB
    Serial ATA Device: WL300GBSATA, 300.07 GB
    Parallel ATA Device: PIONEER DVD-RW  DVR-111D
    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc501, 0x1d100000 / 2
    USB Device: Generic USB Hub, 0x058f  (Alcor Micro, Corp.), 0x9254, 0x5d100000 / 2
    USB Device: Hub in Apple Extended USB Keyboard, apple_vendor_id, 0x1003, 0x5d140000 / 3
    USB Device: Apple Extended USB Keyboard, apple_vendor_id, 0x020b, 0x5d143000 / 4
    FireWire Device: built-in_hub, 800mbit_speed
    Any help is very much appreciated. Thank you.

    Hardware Monitor is an application that you installed. See its documentation or contact the developer. As for Soundflower, I believe that it's installed by some Ambrosia or Rogue Amoeba products that have to do with audio output. I can't be more specific because I never I install such things myself.
    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
    Here are some general guidelines. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmyrmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button.
    You may have to log out or reboot in order to complete an uninstallation.
    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

  • Problem update Adobe Premiere Pro CC(2014)

    Hello,
    when I try to update Adobe Premiere Pro CC 2014 the system give me this error "Unable to extract the downloaded files. To download please selected try again. (U44M1L210)
    Nicolò

    We can't know anything. You have not provided any system info or the detailed error report from the "Learn more/ More info" link.
    Mylenium

  • I just updated to Premiere Pro CC 2014 and it can't start up

    I just updated to Premiere Pro CC 2014, and now I am seeing an error message saying it cannot find any capable play modules. I updated the driver for my graphics card (Firepro), and tried running as administrator with no change. I am running amd fire pro control center which doesn't have the speed settings that is suggested for this problem. For some reason, the original Premiere Pro CC can still open (luckily). I looked up this problem on the on the support page, and it is listed, but when I click the link it redirects me to the start of the troubleshooting questions. I hope there is an answer to let me use the latest version of Premiere!
    [moving to Premiere Pro... JTS]

    Same here! Screen shot attached. I'm running the latest MBP with max specs. Anybody there @ Adobe.......?
    ***UPDATE*** - it's pretty easy to fix yourself. Just follow these helpful instruction on Creative Cow: Re: CC 2014 startup issues : Adobe Premiere Pro

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    0  Dispatch queue: com.apple.main-thread
    Exception Type:   
    EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:  
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    VM Regions Near 0:
    -->
    __TEXT            
    0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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    Thank You, Thank You!!!!   That worked.  I had to "Link Media"  to the new file path, after I renamed the parent folder; however, it's working!!!!  Hopefully there will be a fix for that soon!

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    Thank you.

    Hi zerebelo,
    Please install Windows 7 Serivce Pack 1 and that should fix it.
    Let me know if that helped.
    Thanks!!!
    Rameez

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