Updated Windows version, but I have a MAC now!!
I just updated from Acrobat 9 to Acrobat 11...but I have a MAC as of yesterday and the upgrade I got was the windows one. So i paid $199 for something that won't work on my Mac. Can I get this refunded? Or, get the Mac upgrade instead?
Hello,
only alternatively to the hint from above, you can have a look there: "Telephone numbers of customer service and technical support Adobe worldwide"
>>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)
... and only to reinsure myself: did you really click through http://helpx.adobe.com/contact.html and got an "open" chat, because I for my part had the best experiences with it. And I allow me to quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter
Similar Messages
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I made a mistake. Purchased Adobe Premiere Elements 13 but selected wrong OS. Now I got the Windows-version, but I have a Mac. How do I transfer my license to the Mac version?
here's how to swap: Order product | Platform, language swap
but i think your license is dual platform. download the mac version and see if your serial number will activate. if not, at least, you'll have the 30 day trial to use while waiting for your platform swap.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I have accidently purchased windows version but i have a mac - how do i get it fixed ?
I have accidentally purchased the windows upgrade but I am using a Mac, help !
Licensed Software
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Creative Cloud
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
Accidentally ordered Windows Acrobat XI, but I have a Mac
Hi there,
I accidentally ordered Adobe Acrobat XI Pro (Windows,English), but I have a Mac. No idea how the mistake happened, but I would like to fix it. Please help!
RichardHey Richard,
Should be able to reach out to support here: Contact Customer Care
I selected "Deciding What To Buy," however you have already made a purchase...so you'll need to make that clear to the Customer Service reps.
Hope that helps!
Taylor -
I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?
Hi Dcee3,
Acrobat Standard has not been developed for Mac platform so Mac version is not available. It can only run on windows machine.
Regards,
Anand -
I just bought the creative suite for windows but I have a mac so how can i fix it or get my money ba
I just bought the creative suite for windows but I have a mac so how can i fix it or get my money back?
Contact support and get this sorted out.
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
BTW the platform swap is for current version of Adobe software only, if you have older version then you may have to look for Cross-platform upgrade. -
I just purchased Windows CS6, but I need the Mac version!! I somehow missed that in my purchasing. What should I do?
You can try using chat - select the blue area (Still Need Help?) at the bottom to open a link.
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
If that doesn't work you could try arranging for a platform swap... You can swap languages/platforms for a latest version product if you follow the instructions at the following link: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l -
I heard that there was a problem with Apple being vulnerable to Hackers. Has anyone seen an update for this issue? My IPad received the update last night but I have not seen anything for Safari.
Mac OS X 10.9.2 was released today for this issue and others. Earlier versions are not affected.
See this Apple article - http://support.apple.com/kb/HT6114
You can use the Mac app store to do the update or download it directly from here - http://support.apple.com/kb/DL1725
Best of luck. -
I can't download the latest itunes (I need to for my phone) because it says I need an updated OS version, but my computer says everything is up to date. Any help?
First you need to install Mac OS 10.6. To do this you have to buy the OS disk. (This is a whole different OS, not an update of 10.5.) Order it here:
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
You may be able to install an even newer OS, but you have to get 10.6 first.
Please look at Apple Menu / About This Mac / More Info... and check under Hardware Overview for the Model Identifier of your Macbook. That will tell us whaat is the highest OS you can install. -
I bought windows and have a Mac now what can I do?
I bought windows and have a Mac now what can I do?
Downloads are single platform, but if you have PSE13 you can swap it for a Mac version. If you have an earlier version. I'm sorry you are out of luck.
If you need to buy again it's worth looking around on-line as there are often cheaper deals in January. -
my kid brother entered the wrong pin on my ipad and now it is disabled and i was told to connect tt itunes for restore but every time i do that it tells me to update the ios but i have downloaded the new ios 7 on my ipad 2 and i also have the soft copy of the ios on my windows pc. please how can i reload my ipad
Try using recovery mode
Recovery mode - Support - Apple -
I started to update my ipad but I have an old MacBook and it's really old and I don't have the correct software to update anything. But my ipad is stuck on the connect to itunes screen and wont budge. What do I do?!
Your options depend on which MacBook you have and the version of OS X installed.
To find out: > About This Mac -
I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro
If you ordered Acrobat via subscription, then you can use either Windows or Mac version. Just download/install the Mac version, then activate it with your Adobe ID.
If you purchased the perpetual license, then you need to Contact Customer Care bu chat or phone. -
I've tried to update the latest version however I've been without a phone for a day as it seems to be stuck on an iTunes logo. I've tried updating via iTunes inc updating latest version but my phone still won't reset. Any ideas? Please help
See Here > http://support.apple.com/kb/HT1808
If using Windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
EMPJ wrote:
Spends 3 hours downloading latest software then says unable to restore
If the issue persists, take the Device to any Apple Store for evaluation. Be sure to make an appointment first. -
I have recently transferred data from my old Mac to my new one. The result was good, but I have 2 users now, whose data I want to merge into 1 single user, so to avoid having to switch from one user to the other to view and use certain files. How to do it?
Here's an easy way:
Pick the user that you want to eliminate (making sure that the remaining user has administrator privileges) and move all of the data that you want to keep into the Shared folder. Reboot or log out and login to the user you want to keep. Copy all the data from the Shared folder into your account - placing it neatly in folders (Documents, Music, Movies, etc.).
Once the data is moved, log into the account you want to delete just once more to make certain that you've grabbed all the data you want to keep. Log out and log back into your admin account and go to System Preferences>Users & Groups and delete the 'old' user.
That should do it.
Clinton
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