Updateing to 7.1.1.5 error

Hi, when I try to update to 7.1.1.5, I get this error message: "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnal or package vendor." Any ideas on what it is?

thank you kindly.
i don't see many itunes installation errors (that i can recall) associated with a shell.dll problem, so we'll put that on the back burner for the moment.
i don't have specific documentation to hand on the particular error message you're getting. so let's try the general troubleshooting procedures from the following document first:
Trouble installing iTunes or QuickTime software in Windows

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    <01-16-2015 08:53:44> <<<CategoryDesc: Checking system requirements for ConfigMgr...>>>
    <01-16-2015 08:53:44> INFO: The rule 'Unsupported site server operating system version for Setup' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:53:44> INFO: The rule 'Domain membership' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:53:44> INFO: The rule 'Pending system restart' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:53:44> <<<RuleCategory: Dependent Components>>>
    <01-16-2015 08:53:44> <<<CategoryDesc: Checking dependent components for ConfigMgr...>>>
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    <01-16-2015 08:53:44> DPServer.ms.com;    SQL Server version;    Passed
    <01-16-2015 08:53:44> DPServer.ms.com;    SQL Server Edition;    Passed
    <01-16-2015 08:53:44> DPServer.ms.com;    SQL Server Tcp Port;    Passed
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    <01-16-2015 08:53:44> INFO: Installing SQL Server Express, skipping SQL Server memory check.
    <01-16-2015 08:53:44> DPServer.ms.com;    Configuration for SQL Server memory usage;    Passed
    <01-16-2015 08:53:44> INFO: Checking if SQL Server memory is configured to reserve minimum memory.
    <01-16-2015 08:53:44> INFO: Installing SQL Server Express, skipping SQL Server memory allocation check.
    <01-16-2015 08:53:44> DPServer.ms.com;    SQL Server process memory allocation;    Passed
    <01-16-2015 08:53:44> INFO: Installing SQL Server Express, skipping SQL Server case insensitive validation.
    <01-16-2015 08:53:44> DPServer.ms.com;    Case-insensitive collation on SQL Server;    Passed
    <01-16-2015 08:53:44> INFO: Check Machine FQDN: <DPServer.ms.com>.
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    <01-16-2015 08:53:44> DPServer.ms.com;    Validate FQDN of SQL Server Computer;    Passed
    <01-16-2015 08:53:44> INFO: The rule 'Primary FQDN' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:53:44> ===== INFO: Prerequisite Type & Server: MP:DPServer.ms.com =====
    <01-16-2015 08:53:44> <<<RuleCategory: Access Permissions>>>
    <01-16-2015 08:53:44> <<<CategoryDesc: Checking access permissions...>>>
    <01-16-2015 08:53:44> DPServer.ms.com;    Administrative share (Site system);    Passed
    <01-16-2015 08:53:44> INFO:CheckSiteSystemtoSQLConnectivity <DPServer.ms.com>
    <01-16-2015 08:53:44> INFO: Installing secondary site, skipping SQL Server connectivity check.
    <01-16-2015 08:53:44> DPServer.ms.com;    Site System to SQL Server Communication;    Passed
    <01-16-2015 08:53:44> <<<RuleCategory: System Requirements>>>
    <01-16-2015 08:53:44> <<<CategoryDesc: Checking system requirements for ConfigMgr...>>>
    <01-16-2015 08:53:44> INFO: The rule 'Check Server Service is running' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:53:52> INFO: OS version:0, ServicePack:0.
    <01-16-2015 08:53:52> DPServer.ms.com;    Unsupported management point operating system version for Setup;    Warning;    Configuration Manager site systems can only be installed on systems running Windows
    Server 2008 SP2 or later.
    <01-16-2015 08:53:52> INFO: The rule 'Domain membership' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:54:05> INFO: Windows Cluster not found on DPServer.ms.com.
    <01-16-2015 08:54:05> DPServer.ms.com;    Windows Failover Cluster;    Passed
    <01-16-2015 08:54:05> INFO: The rule 'Pending system restart' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:54:05> <<<RuleCategory: Dependent Components>>>
    <01-16-2015 08:54:05> <<<CategoryDesc: Checking dependent components for ConfigMgr...>>>
    <01-16-2015 08:54:05> INFO: The rule 'Microsoft XML Core Services 6.0 (MSXML60)' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:54:10> DPServer.ms.com;    IIS service running;    Warning;    Internet Information Services (IIS) is required for some site system roles. You have selected to install a site system role that
    requires IIS. Install IIS on the site system to continue setup.
    <01-16-2015 08:54:39> ERROR: Failed to get WEBSVCEXT from Remote Service on DPServer.ms.com.
    <01-16-2015 08:54:39> INFO: Failed to get IIS BITS Server Extensions state on DPServer.ms.com.
    <01-16-2015 08:54:39> DPServer.ms.com;    BITS installed;    Warning;    Background Intelligent Transfer Service (BITS) is required for the management point and distribution point site system roles. BITS
    is not installed, IIS 6 WMI compatibility component for IIS7 is not installed on this computer or the remote IIS host, or Setup was unable to verify remote IIS settings because IIS common components were not installed on the site server computer. Also, check
    if IIS/BITS services are running properly. Setup cannot continue until BITS is installed and enabled in the IIS settings.
    <01-16-2015 08:55:08> ERROR: Failed to get WEBSVCEXT from Remote Service on DPServer.ms.com.
    <01-16-2015 08:55:08> INFO: Failed to get IIS BITS Server Extensions state on DPServer.ms.com.
    <01-16-2015 08:55:08> DPServer.ms.com;    BITS enabled;    Warning;    Background Intelligent Transfer Service (BITS) is required for the management point and distribution point site system roles. BITS is
    not installed, IIS 6 WMI compatibility component for IIS7 is not installed on this computer or the remote IIS host, or Setup was unable to verify remote IIS settings because IIS common components were not installed on the site server computer. Also, check
    if IIS/BITS services are running properly. Setup cannot continue until BITS is installed and enabled in the IIS settings.
    <01-16-2015 08:55:08> DPServer.ms.com;    IIS HTTPS Configuration for management point;    Passed
    <01-16-2015 08:55:08> INFO: Stand-alone primary site or secondary site. Skip checking firewall settings for SQL Server
    <01-16-2015 08:55:08> DPServer.ms.com;    Firewall exception for SQL Server for management point;    Passed
    <01-16-2015 08:55:08> DPServer.ms.com;    Administrative rights on management point;    Passed
    <01-16-2015 08:55:08> INFO:CheckV4ClientNotInstalled <DPServer.ms.com>
    <01-16-2015 08:55:36> ERROR: Failed to call GetResultByRunningService
    <01-16-2015 08:55:36> DPServer.ms.com;    Client Version on Management Point Computer;    Warning;    You cannot install the management point on a computer with an earlier version of the Configuration Manager
    client installed. Upgrade the client to the current version, remove the client, or select a different computer for the management point installation, and then try again.
    <01-16-2015 08:55:36> ===== INFO: Prerequisite Type & Server: DP:DPServer.ms.com =====
    <01-16-2015 08:55:36> <<<RuleCategory: Access Permissions>>>
    <01-16-2015 08:55:36> <<<CategoryDesc: Checking access permissions...>>>
    <01-16-2015 08:55:36> <<<RuleCategory: System Requirements>>>
    <01-16-2015 08:55:36> <<<CategoryDesc: Checking system requirements for ConfigMgr...>>>
    <01-16-2015 08:55:49> DPServer.ms.com;    Unsupported distribution point operating system version for Setup;    Warning;    Configuration Manager distribution point can only be installed on systems running
    Windows Server 2003 or later.
    <01-16-2015 08:55:49> INFO: The rule 'Domain membership' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:55:49> INFO: The rule 'Windows Failover Cluster' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:55:49> INFO: The rule 'Pending system restart' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:55:49> <<<RuleCategory: Dependent Components>>>
    <01-16-2015 08:55:49> <<<CategoryDesc: Checking dependent components for ConfigMgr...>>>
    <01-16-2015 08:55:57> DPServer.ms.com;    Microsoft XML Core Services 6.0 (MSXML60) for distribution point;    Warning;    MSXML 6.0 or later libraries are required for Configuration Manager console and
    Configuration Manager site server installations. MSXML 6.0 is available for download at http://go.microsoft.com/fwlink/?LinkId=215744
    <01-16-2015 08:55:57> INFO: The rule 'IIS service running' has been run on server 'DPServer.ms.com', skipped.
    <01-16-2015 08:55:57> DPServer.ms.com;    IIS HTTPS Configuration for distribution point;    Passed
    <01-16-2015 08:55:57> DPServer.ms.com;    Administrative rights on distribution point;    Passed
    <01-16-2015 08:55:57> ***************************************************
    <01-16-2015 08:55:57> ******* Prerequisite checking is completed. *******
    <01-16-2015 08:55:57> ***************************************************
    <01-16-2015 08:55:57> INFO: Updating Prerequisite checking result into the registry
    <01-16-2015 08:55:57> INFO: Connecting to DPServer.ms.com registry
    <01-16-2015 08:56:09> INFO: Setting registry values
    <01-16-2015 08:56:16> ERROR: Failed to update prerequisite results into the registry; error = 1.

    <01-16-2015 08:48:08> DPServer.ms.com;    Site server computer account administrative rights;    Error;    Configuration Manager Setup requires that the site server computer has administrative rights
    on the SQL Server and management point computers.
    Actually the administrative permission had been granted.

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