Updater does not recognize my ipod

When I go to updater, the window comes up to plug in ipod. I plug in and nothing happens. It will not let me update or restore.

OK If you connect the ipod to the PC, and the name of the IpoD is not listed in iTunes and its not listed in Windows under "My COmputer" as iPOd or Removeable storage, go here http://docs.info.apple.com/article.html?artnum=61711
Now if its not listed in iTUnes BUT IS LISTED in windows under "My Computer" then go here http://docs.info.apple.com/article.html?artnum=61711

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