Updater for Frame 9 not working

Has anyone run across an error where FrameMaker 9 updates return an error message that the updater is "already running" and the update fails?
Fame is installed on Windows XP. We have tried:
rebooting the machine
checking for multiple instances in Task Manager (recommended in the knowledge base)
defragging the computer
uninstalling/reinstalling Frame
I've checked the forums and there are a few postings involving the same error message for illustrator updates and creative suite updates, however the solutions involve files and folders that don't exist in the version of updater that I'm seeing with just Frame 9
Any insite into this issue is appreciated.

Thanks Sheila.
I should have mentioned that Acrobat Pro, Acrobat Reader and RoboHelp are installed on the same machine.
I tried updating directly from the Adobe site, however the same error message appeared. I also tried turning off automatic updates for the other Adobe products listed by the updater, without success.

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