Updater - ipod usb interface not recognised at PC

I have a a 15GB ipod with dock connector. It was working fine playing songs and was visible from my Windows XP PC via the single USB cable. I could see ipod files.
I downloaded ipod updater 2005-09-23 and selected update.
Thereafter :-
Ipod is no longer recognised by the PC, it gives - "usb device not recognised" when the menu button is pressed.
The ipod screen is blank. Reset gives the apple logo then the icon asking to connect the cable ( which is already connected).
Other usb interfaces on the PC give the same message.
Other devices connect OK to these USB interfaces.
The cable was working prior to the update.
Another PC ( compaq laptop ) gives the same "usb interface error message" when the ipod is connected.
the problem is within the ipod usb interface.
The updater appears to have corrupted/changed the ipod "usb interface"
I am unable to update again or restore as no connection available to the PC.
How can I restore the ipod's usb connectivity?

I went out and bought a firewire cable today.
The ipod was immediately recognised and ITUNES updated. I then connected the USB cable. It now works OK as well. I am so relieved.
On the updater screen, if you right click on the top bar, it drops down the "ipod models" updated by this version.
For my model it shows a firewire icon on the ipod. Is this co-incidence? I expect so.

Similar Messages

Ipod "usb device not recognised" on one computer but works with another!

I have a 60GB ipod video and a 2GB ipod nano. Both connect fine to itunes on my work laptop but will not connect to my home laptop. They have previously worked fine with the home laptop but now when conected the message "usb device not recognised one of the usb devices connected to the computrt has malfunctioned". I have tried reinstalling itunes several times and tried the usual reset of the ipods etc but nothing seems to work.

If you have more then one USB port, try the other port.

Ipod not recognised by Windows, USB device not recognised

Hi hope someone can help
I have recently received my ipod back from Applecare who have sent the ipod back in ' working order ' but it will no longer be recognised by my windows. It says USB device not recognised and i cant find, nor will it install drivers that i located on the ipod updater etc.
I have tried several methods on this forum but none seem to work.
The letter from mycare says the iPod is formatted for a computer operating Mac OS X. Although i stated wi use Windows. But the leter states this can be changed bu installing the updater, but this wont make a diff as comp still wont regonise the device after i have followed there instructions. Any advice?
Thanks

I'm not really up on the complexities of the Windows OS but try this tip I picked up a while back, hopefully it might help.
"USB Device not Recognized in Windows".
1. On the Start menu, click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Scroll down the list of devices to the Universal Serial Bus controllers
6. Click the plus icon next to the Universal Serial Bus controllers.
7. Double-click one of the indented USB Root Hub entries.
8. Click the Power Management tab.
9. Deselect the "Allow the computer to turn off this device to save power" option.
10. Click the OK button at the bottom of the window.
11. Restart the computer.

Usb device not recognised for ipod touch

Just bought new ipod touch. Connected ok to start with and managed to set up but I know keep ketting the message 'USB device not recognised'. Says something about no drivers installed, but then system says no updated drivers available. Have followed all the help tips, reset the ipod and the only thing I haven't done is reinstall itunes. Is that likely to help? Is the problem likely to be the ipod itself? Any help much appreciated.

have a look at this support article.

Ipod 5th Gen not recognised on any computer - will charge via usb

Hi,
Does anyone have a fix for my ipod which is not recognised by any computer. Have tried the software reset, putting into disk mode, but no computer will see it as a device. The ipod will however charge by the usb.
I have tried another 5th Gen on the same computer which is recognised everytime.
Cannot use the system restore as the computer does not recognise it..
I need helpppppp!!
Thanks
Jimmy

You've pretty much exhausted everything so it is time to get it serviced. Is it in warranty?

I tried synching my 2nd generation ipod touch and it told me to update the software. Then it said "error 37" and could not complete updating but it has left me with an ipod that is not recognised by my pc and wont turn on or anything- just black

I tried synching my 2nd generation ipod touch and it told me to update the software. Then it said "error 37" and could not complete updating but it has left me with an ipod that is not recognised by my pc and wont turn on or anything- just black

Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
Above from:
http://support.apple.com/kb/TS3694
You also may have to place the iPod in recovery mode. For how see:
iPhone and iPod touch: Unable to update or restore

60gb ipod video not charging and PC saying "usb device not recognised"

ipod will not charge at wall socket or through PC! PC saying USB device not recognised, ipod not showing in itunes or my computer. ipod had really low battery indicator and has now gone completely dead.

I have the same problem. Have you found a solution?
+Microsoft Windows XP Professional Service Pack 2 (Build 2600)+
+Hewlett-Packard HP Compaq nx7400 (RU429ET#ABD)+
+iTunes 7.3.2.6+
+iPodService 7.3.2.6 is currently running.+
+iTunesHelper 7.3.2.6 is currently running.+
+Current user is an administrator.+
+The current local date and time is 2007-08-28 15:09:27.+
+Connected Storage Devices:+
+Disk drive, FUJITSU MHV2120BH PL, Bus Type ATA, Bus Address [0,0]+
+Universal Serial Bus Controllers:+
+Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.+
+Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.+
+Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.+
+Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.+
+Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.+
+IEEE 1394 Host Controllers:+
+Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.+

My iPod Nano is not recognising its USB device, cannot download my music from iTunes library, what to do??

Why would my iPod nano suddenly not recognise its USB device? What the???? Cannot sychronise or transfer my music from my PC, had a back up USB & does not recognise this either. Please can s'one advise?
Thank you

Have you tried restarting your computer?

Usb device not recognised

hi i have a problem when plugging in my ipod touch, it says in a little speech bubble at the bottom corner "usb device not recognised, one of the usb devices attached to this computer has malfunctioned, and windows does not recognise it"
ive tryed everything, ive updated the driver, ive uninstalled the driver, and nothing comes up in itunes. the ipod does nothing when plugged in, it does not charge as well when plugged in. ived tryed in itunes the diagnostic test but when i click it it says "itunes has encountered a problem and needs to close"
please help me!!!!
thanks, calpol55

I am having the same problem. I went through all of the steps already listed (updating drivers, uninstalling drivers, uninstalling iTunes and all related software, reinstalling) and still no luck. I also tried syncing to a new computer, but am having the same problems. My Touch does at least charge when plugged into either computer, but is not recognized by either computer in iTunes to actually sync. The problem seemed to start after I updated iTunes on both computers, so I tried going back to the previous version of iTunes, but then I couldn't get iTunes to open because my library had been updated by a newer version of iTunes, so the old version wouldn't work anymore.
My Touch is not yet completely worthless since I can still charge and download apps and music straight to my Touch, but I can't organize anything very well and can't easily make new playlists or add new playlists from iTunes.

USB device not recognised - comes up when I plug i-pod into PC

When I plug an ipod (have tried 2) into my PC I get the message
USB device not recognised
One of the USB devices connected to this computer has malfunctioned and Windows does not recognise it
I have tried several USB ports and 2 different connecting cables
Help!!
Thanks

Try to restart your computer?
If you have one of the newer iPod's it could mean the service pack is not up to date on Vista/XP
To check your service pack, right click on My Computer and click on Properties.
Vista should be service pack 2, and XP service pack 3
iTunes HAS to be updated to iTunes 10 or later
If it is not a new iPod, you could have to update your USB drivers
http://support.apple.com/kb/TS1538 follow that and it should work
If none of those resolve the issue, try uninstalling and reinstalling iTunes
http://support.apple.com/kb/HT1923 to uninstall all the right components before reinstalling

USB Device Not Recognised - unable to connect

I am having a serious issue! My ipod was working perfectly, then for no reason i got the error message 'USB device not recognised' from my PC when plugged into a 2.0 port. I am unable to mount to restore to factory settings - definitely isn't a USB connection issue - I have tested the same port with my printer and it works perfectly! When I troubleshoot, The PC tells me that it is an unknown device, and that 'No drivers are installed for this device.' Where can I get Drivers for an IPOD 4th Gen?

This is a shocker! I've now tried the following:
- re-setting iPOD to factory settings
- re-formatting iPOD
- removing then re-installing Itunes, both old and new
version
- resetting the COM thingy
- re-installing iPODservice.exe
- deleting all systems drivers and re-installing
- re-setting iPOD whilst connected
- using old Ipod updater 2004-08-06 and the later 2004-11- 15 version
All I have now is an empty iPOD and a music library with 30gig of tunes within it, with no way of marrying the 2 together. It's been 2 months now and I've really got the hump!
I think that there is a serious defect with either the iPOD or the software - we are not isolated cases! (have you seen how many discussion strings there are on the same subject?)
If you manage to find any other possible fixes, please let us know! In the mean time, I'm off to see about getting one of those new Sony thingys!

My Ipod Touch is not recognised in itunes or my computer but still charges, Please help

My Ipod Touch is not recognised in itunes or my computer but still charges when connected via USB Please help

Did plugging it into another USB port do any good? Make sure it is a USB port on the back of your PC and not via a USB hub or one on the front as they sometimes do not output enough power for the iPod to properly communicate with your PC.
Do you have another 30 pin dock connector cable around you use to try and rule out a faulty cable?
Did you try a hard reset of the device with it still connected to your PC? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
With the article above were you able to verify that the Apple Mobile Device Service was installing and running on your system?
Lastly, try plugging it into a different PC to see if it is recognized there. It can help narrow down whether it is an issue with the iPod or with your PC.
B-rock

Usb device not recognised by windows 7 on hp pavillion dv5094ea

Im having problems since ive updated my HP dv5094ea from windows xp up to windows 7,
Since the upgrade my usb ports arent functioning, i keep getting an error bubble saying
"Usb device not recognised" - device has malfunctioned
ive tried several trouble shooters including going into device manager and deleting the INFCACHE.1 with no luck, im starting to assume its a driver update issue...
can anyone help?

Hi:
W7 should have had the USB 2 drivers native to its driver database.
The only suggestion I can offer is to manually install the Vista graphics driver for your model which may have some motherboard drivers included.
Download and run the file below. You will probably get an unsupported operating system error.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-48969-1&cc=us&dlc=en&lc=en&...
Close out of any error windows. Go to the device manager. Click to expand the display adapters category.
Click on the display adapter listed there. Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp35203. Make sure the Include Subfolders box is checked and the driver should install.
After you reboot, see if the USB ports are working.

Ipod nano 6th not recognised by win 8

iPod nano 6th not recognises by PC running win 8?

Found this in another thread and it worked for me...
Try this:
Windows 8.1, 64bit
It appears that the 64bit install messed up the device drivers for the Apple mobilie devices connecting as USB.
I tried many things, I may have missed a step below. But the following is what I believe was the fix - since it worked on a 2nd PC.
Make sure you are using an administrator account. Any of them on your machine will do for the following
a) Get Windows to restart the drivers:
    - disconnect your USB device and close ITunes
    - connect your USB device
    - if ITunes loads, close it.
b) File explorer:
Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device
c) Restart the computer.
When you login again, load ITunes before you attach your USB device.

USB Connection Not Recognised

Up until a recent upgrade to Windows XP, iPod Nano has been working fine.
The last few weeks I had intermittent success connecting often involving relodaing iPod or iTunes software.
Now nothing all i am getting when i connect the iPod is USB Device Not Recognised, I have tried all the USB ports, resetting, hard disk mode, obtaining the drivers usbstor which I found mentioned in another thread.
Is there something i have not tried?
I have followed the list in the Apple Tech Pages regarding the iPod not appearing in Windows or iTunes however this seems to be a problem ocurring before that step is even reached.
ideas?

Not sure if Time Zones are delaying any responses but I thought I'd add that I have just tried all the old favourites with my Laptop and I am getting the same deal.
Currently the iPod is working and playing music so is it possible my Cable is stuffed and needs replacing? has this happened to others?

Updater - ipod usb interface not recognised at PC

Similar Messages

Maybe you are looking for