Updates and Comms problems

The Blackberry Curve 8530, with an Otterbox case to ruggedize it is about the best communications gadget ever built.
Serious, it's like a futuristic Captain Kirk/Star Wars do-all, be-all, end-all machine; I love it.
However, I do not like the fact that after my very first update over a year ago, I lost the function of the  'Word to go' app, as well as the 'slideshow to go' app.
I figured that it's again time I got around to fixing the problem, but each time I attempt to contact the Blackberry people, its like chasing ghosts; I view social media such as Facebook and Twitter as invasions of privacy and time-consuming nuisances; emails and texts are much more important to me.
It irritates me to no end that there seems to be no email contact for Blackberry users; its as if RIM makes the product, then lets social media outlets look after their customer service. [Perhaps that's why RIM stock has had a rough time.]
If anyone can advise me on how to contact an actual help-person at RIM, please let me know.
Thanks very much.

Hi there,
Your point of contact for your BlackBerry device is through your carrier, in your case, Koodo. They should be able to help you themselves, or they can escalate the call to RIM if they are unable to resolve the issue on their end.
That said, it sounds to me like the Documents To Go app wasn't included when you upgraded your device software before. One way to get it back is to do the following:
Start by ensuring you have the BlackBerry Desktop Software installed on your computer. If you need to install it, you can download it from http://blackberry.com/desktop. Now, go to https://swdownloads.blackberry.com/Downloads/conta​ctFormPreload.do?code=094366EAA7A4B5D7F9ED227F212B​... and download the OS for your Curve 8530 from there (this link is for the most recent OS version, 5.0.0.973).
Run the file to install the OS to your computer. Once the OS has been installed, open the BlackBerry Desktop Software and backup the data on your phone (always a good practice before making any changes).
Next, click on the Applications tab on the left of the BlackBerry Desktop Software. Once the Desktop Software has read the applications on your BlackBerry, find the Documents to Go app in the list, and click on the + sign to the right. Next, click Apply.
This will install the Documents to Go app to your BlackBerry and you should be back up and running!
I hope that info helps!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

Similar Messages

  • Problem when doing update and commit at the same time...

    I want to "fusion" the update and commit event... I thought that if I added a jbo:Commit at the end of the update event,
    it would work. But, I get back an error message when running, and since this time, I can throw my project to trash:
    even if I get back to the previous version of my project ( the one that used to work ), I still have the message. The only
    solution for me is to shut down Jdeveloper, send to trashbin the project and to get back it from a saved backup...
    Has someone a way to fix it, please ?
    Regards,
    David

    Hi David,
    Could you please provide more details:
    1. What error message do you receive when running? Can you provide a stacktrace?
    2. What does the corrupt JSP page look like? Can you include the source for the page in your post?
    3. What error message(s) does the IDE provide when you try to reopen the project?
    Thanks,
    JR

  • Latest firmware update and more problems with 30" external displays?

    Hello,
    New macbook pro user since a few weeks, so first post here.
    I'm aware of various issues with the displayport to dual-dvi adapter, especially with 30" 2560x1600 monitors. All threads I've found on are 1-3 years old though.
    I got my 17" macbook pro a few weeks ago and I've had very few problems running my 30" dell 3008wfp as external screen. I had issues at times getting it to work after boot up, with blackout and various errors (problems I've read about in older threads), but once stable it would work without issues for days.
    Yesterday the macbook found and installed a new firmware update, and wow, all **** broke lose. The external screen won't run at 2650x1600 for more than a minute before blacking out or suffering major graphical errors. Ironically one of the key points in the firmware update is better support for external monitors...
    It will run nice and stable mirrored at 1920x1200, but not at 2650x1600.
    Is anyone else in a similar situation after the latest update?

    Hello,
    New macbook pro user since a few weeks, so first post here.
    I'm aware of various issues with the displayport to dual-dvi adapter, especially with 30" 2560x1600 monitors. All threads I've found on are 1-3 years old though.
    I got my 17" macbook pro a few weeks ago and I've had very few problems running my 30" dell 3008wfp as external screen. I had issues at times getting it to work after boot up, with blackout and various errors (problems I've read about in older threads), but once stable it would work without issues for days.
    Yesterday the macbook found and installed a new firmware update, and wow, all **** broke lose. The external screen won't run at 2650x1600 for more than a minute before blacking out or suffering major graphical errors. Ironically one of the key points in the firmware update is better support for external monitors...
    It will run nice and stable mirrored at 1920x1200, but not at 2650x1600.
    Is anyone else in a similar situation after the latest update?

  • Please Help! 10.6.8 Update and subsequent problems

    On Friday, 2/10/2012, the Software Update popped up and informed me that new updates were ready to be installed on my MacBook Pro.
    I clicked the update button and the updater installed the following updates:
    iTunes v10.5.3
    Security Update 2012-001 v1.1
    MacBook Pro Video Update v1.0
    Remote Desktop Client Update v3.5.2
    Keynote 5.1.1 v5.1.1
    Safari v5.1.2
    Java for Mac OS X 10.6 Update 6 v6.0
    Soon after installation Safari started crashing whenever I opened new tabs. I reset Safari and that problem went away.
    I also run a Virtual Machine (Windows Vista imported from a Sony Vaio). The virtual machine has never had a problem and I used it on Thursday before the update and it worked fine. However, after the updates, I can no longer use the virtual machine. It has been corrupted. I get a message that says "Unable to Access Hard Drive 1: input/output error."
    Then my whole Mac started running slow, especially Safari. In Safari, pages are slow to load and I get the spinning color wheel (or "beach ball," as I have heard it referred to) when I'm on any web page. Pages take long to load. After they load, I still get the spinning color wheel consistently.
    Other programs are somewhat slower to load, as well, and when switching between open programs, there are delays and even more spinning color wheels and beach balls.
    My computer has never had a problem until after I installed those updates.
    I have repaired permissions and I have also re-donloaded the combo straight from the Apple website, but that did not work.
    Is anyone else having this problem? Or has anyone else had this problem? What to do?
    Thanks.
    And, uhm, no- I did not have Time Machine set up, unfortunately.

    Grant, thanks for the reply.
    I have NOT been considering a new hard drive. My MacBook Pro is not even two years old, yet (I bought it in May 2010). So, the thought of having to replace my hard drive within 2 years has not even entered my mind and (as I stated) I only started having these problems within the past 2 weeks after having installed the latest updates via Software Update.
    Really, if my Hard Drive needs to be replaced after less than 2 years of light use, then I will just chalk this up as a lesson learned and just not buy another Apple product and would probably just buy a Windows-based laptop rather than replace the HD in my MBP.
    I am working on transferring my files (the ones that will still open and/or copy) to an external hard drive and doing a clean install of my OS X. I also am trying to figure out if I can somehow manage to save my pics that will not copy to the external hard drive but are saved on my iPad before I do so.
    I'm not a computer or Mac genius by any stretch of the imagination, but I do appreciate your reply and advice. Unfortunately, I don't have any idea what it means to re-write a "wvwey block with a known-good pattern." Is that something I have to do manually? You stated that the option is in Disk Utility. Is "write zeroes" an option that you can select or is something you have to input manually? Can you break it down in simple terms for me or give me some step-by-step instructions or a link?
    I apologize for my ignorance, but (again) I do appreciate your replay and advice as well as that of HackInt0sh.
    Thanks.

  • Airport Update and New Problems

    Every since I exposed my rock stable mac to the last airport update and system update, I have had some connectivity problems with my airport. I cannot get Back To My Mac to work. I can't print off of my USB connected to the airport. I went into Airport set up and the airport does not recognize the printer. I tried to get on my desktop mac in the other room, and can't log on. I can't see my wife's computer sitting across from me. Should I be looking at a different problem, or is this a up-date conundrum?

    I'm still experiencing these problems with the 7.4.2 firmware upgrade. I think there may be a problem with the computer's Airport card, not with the base station. Perhaps the 7.4.2 firmware has nothing to do with it. Maybe it's a problem with an OS X update. Sometimes, inexplicably the internet will go offline for a few minutes. During this time not only my network (coming WiFi from my Airport Extreme Base Station) but also all of my neighbor's networks suddenly disappear. A few minutes later everything returns to normal. Also during this time my ISP remains online; there is no problem with the ISP. The MacBook is the only device that seems to "think" that all internet networks are down. Another big tip off is during this time the Airport utility fails to recognize my base station at all. It doesn't even see it... period. If this were an ISP problem the Base Station would still appear as visible to the AirPort Utility.

  • Update and installation problems

    I am having issues with Creative Cloud updates and installations.
    None of my Apps will update. I am prompted to update, I click the update button, Cloud says "updating software" but all attempts stop at 0%.
    Similar issues Installing Apps. Installations start but all stop at 90%. No error messages at all.
    This is extremely frustrating and all my Apps are in need of updates to fix minor bugs which are effecting my workflow.
    Can you help?

    We can't know. You have not provided any exact system info or other details like the install/ update logs. You can always run the cleaner and start from scratch.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Troubleshoot Creative Cloud download and install issues
    Mylenium

  • The update and other problems PLEASE HELP!!!

    The ovi store on my phone asked me to download the newer version which I did, is there an update for ovistore on the computer because I haven't heard about it if there is one and it may solve the problems I have been having with it:
    1. I don't receive the messages when trying to get an app
    2. It wont let me down load apps when I connect my phone to the computer
    (also on the nokia website it told me to click the download and install button to get an app when plugged into the computer but I can't find it..Any ideas where it is???)
    please help i've had this problem since I first set up my account and its really bugging me now!!!!!!

    (Apologies for barging in Steve.)
    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
    If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 80071A91, or some other number? (If they're another number, what number are you getting?)

  • IOS 7 Update and Configurator Problems

    Since the iOS 7 update, we have been unable to 'Check In' devices with Configurator, and refreshing devices has been difficult.  We have iPad 2s and Configurator 1.3.1 running on Mac OS 10.7.5.  Sometimes the message is, "Could not create a backup", and sometimes the message is, "Unable to fetch a list of installed apps". Is anyone else having the same problems? 
    We have updated all software - OS, Configurator, iTunes, and all iOS Apps.  We have 4 paid apps (iMovie, Pages, Keynote and Configurator), and no free apps for the VPP account on each iPad.  Each iPad is named and assigned to one student.  Students have their own iTunes account to add free apps as needed.  The only way I have found that this works without error is to delete the student name from "Assign", but then I can't transfer any of their information when a device has problems. I have tried this with devices that are not having any problems to make sure it is not related to other problems.  These problems did not exist until the iOS 7 update.  Hopefully a Configurator update will be on the way soon?

    andrewgodin wrote:
    Here is what worked for me in dealing with this hot mess.
    Using iTunes, I went to each individual iPad and restored it to factory settings.  Takes about 5 minutes per iPad. 
    When it was done, I didn't set it up as a new iPad, I simply clicked the "eject" button so it no longer appeared in my list, which prevented me from restoring the same iPad twice and wasting time.
    Once all of them were done, which took an entire day, I opened up the updated version of configurator.  All of the iPads restored and installed the apps that I need and the problem was solved.
    Did this about five minutes ago.  Time will tell if it sticks, but for now, they are fixed.
    You could probably try to downgrade your iOS7 cart back to iOS6, that's what I ended up doing.

  • Droid Eris 2.1 update and facebook problems

    I just downloaded the Eris 2.1 update and the new facebook update today.  I have had nothing but trouble since then.  I went to the Verizon store for help and got nowhere.  The facebook widget does not work.  The facebook ap works partway.  I cannot retrieve the newsfeed or profile from the ap.  HELP!

    This may have already been covered... haven't read all the posts... but I have lost the following due to the 2.1 update... 1. SPEED DIALING... 2. WEATHER AND LOCATION ON THE HTC Sense UI... 3. Voice Dialer keeps arbitrarily starting and locking up. 4. When I pull up my APP KILLER, it shows random apps are running... with as many as 8 different apps (many of which I was not nor have not used) are active.  It's no wonder battery is dying so rapidly.

  • Phone update and whatsup problem

    kindly install phone update and no connection of wats up

    Hi kenyapithicus,
    Welcome to the forum! 
    For which phone model is this? You may check this link for information about software updates: Nokia Software Update By the way, can you give us more details about the WhatsApp issue? What connection are you referring to (Wi-Fi, mobile data, etc.)?
    We'll wait for your response. 

  • [Forms6]Select for update before update and commit

    Hi,
    In the KEY-COMMIT forms trigger
    My code finds the primary keys of the rows to be updated,
    then there is "select ...where "these keys".. for update nowait"
    then there is a commit
    (There also is a pragma exception init -54 "Resource Busy")
    At runtime I get an error:
    "Cannot insert rows here".
    Maybe I should lock these rows before triggering the Key-commit?
    --> message edited
    Oops, I just reproduced the code in Forms 10,
    I select for update from emp where empno=7839 then update King's sal then commit_form;
    and everything works fine.
    So I have to locate where this error message comes from.
    --< End of edit
    Many thanks for your help.
    Edited by: JeanParis on Dec 23, 2009 10:31 PM

    Hi,
    The issue is solved on my Developer 2000 10 installed on Windows XP.
    At work on Forms 6 I have hidden the warning with a :system.message_level.
    What I'm searching now is a script to check the locks in the situation where
    I don't have access to the catblock.sql script because I'm not DBA on the database. (but I can see DBA_LOCKS).
    The problem starts because on the master block there is an item that can ben changed
    from 'CREAT' to 'VALID', and in the When Validate Item trigger on that item I cannot issue a go_block( 'xxx' ).
    I have to go to the 'xxx' block in order to start a first record - next loop to gather values and update a table accordingly.
    Many thanks for your care.
    JBM.

  • 10.4.7 update and USB problems

    I have been experiencing problems with my USB devices (other than my Apple mouse and keyboard) since updating to 10.4.7. I have a card reader, a Palm device, a USB midi keyboard and a digital camera dock connected to a USB hub connected to the back of my Studio Display.
    Randomly they start to beep like they do when the system boots or they are connected or reconnected without anything or anyone touching them. Sometimes they just beep, other times I lose functionality until I disconnect and reconnect the hub or device.
    I have disconnected all, and connected just one or another (without the hub as well) but no matter what is connected I still get the same issue of the system thinking the devices are connecting or disconnecting at random times. This is new with 10.4.7, as I have had the same hardware connected as far back as 10.2. Anyone else having this problem, loss of USB functionality or sollution for such since updating to 10.4.7?

    I too am having many of the same issues as all of you. I have my keyboard, mouse, and printer hooked up to a NEC USB 2.0 Manual Share Switch Hub. The hub is connected to a non-factory USB 2.0 card I installed in my PowerMac. Before the 10.4.7 update, I had none of these following problems.
    Everything works and has worked great until I put the computer to sleep. Upon waking, the USB hub refuses to acknowledge my computer. I also get two strange beeps as it is waking. And because my input devices are hooked up to the hub, I am unable to do anything but restart the computer, upon which all becomes well again with the usb hub.
    I defintely prefer to put my computer to sleep rather than restarting it everytime. Hopefully apple provides a fix soon; I really don't feel like messing with extensions. I could always revert back to 10.4.6, but I guess I was being optimistic that the fix would come soon. APPLE, get on it!
    PowerMac G4: Dual 500 mhz, 1 gig RAM   Mac OS X (10.4.7)  
    PowerMac G4: Dual 500 mhz, 1 gig RAM   Mac OS X (10.4.7)  
    PowerMac G4: Dual 500 mhz, 1 gig RAM   Mac OS X (10.4.7)  

  • Update and download problem on ipod touch

    i need help my ipod will not download items or update items if i press update all this note will come uo and say unable to update or download at this time try again later and it does that all the time i try. i recently changed my router at my home and i can get on the sfari with out a problem in my ipod i need help what do i do??

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>iTunes and App stores and sign out and sign back in
    - Powering off and then back on your router.
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another network
    - Wait if it is an Apple problem

  • 10.4.5 Update and Firewire Problems...

    It seems that since my recent 10.4.5 update, my external firewire drive is not being recognized. Using System Profiler, there even seems to be difficulty for the profiler to provide any info when "firewire" is clicked on under "Hardware"; Profiler seems to search for any info re: firewire, but produces nothing.
    I have shut down and rebooted the computer, turned off/on the FWD, changed cable ports... I am considering re-installing 10.4.4 to see if that might make a difference.
    Any clues or insights??? I can't access my external FWD!!
    Thanks!
    Todd

    I found the resolution in the following post; text pasted below as well:
    http://discussions.apple.com/thread.jspa?threadID=383931&tstart=0
    Re: External Hard Drive Problem
    Posted: Feb 28, 2006 7:11 PM in response to: Jkalmeda ( http://discussions.apple.com/mailpost.jspa?messageID=1830549 )
    Thought you could use this info about getting FireWire to work!
    First, you should always Repair Permissions in Disk Utility before and after any update; I would do that now. If you installed your update with FireWire plugged in, your Mac may not recognize it anymore.
    Try resetting your FireWire ports by disconnecting all FW devices, shut down your Mac and unplug it from AC power (wall socket) for 30 minutes. plug it back in and try FW.
    If that did'nt work, download the combo update from this site (yours may be corrupt), not Software Update, disconnect all firewire + USB devices except keyboard + mouse, Repair Permissions, re-install update, Repair Permissions again + try. Yours is the 10.4.5 Combo update. Others reading, download the Combo that applies to your system.
    If that still did'nt get it Zap the PRAM. While restarting Mac hold down the following key combo Command-Option-P-R. Keep holding those keys down till you hear the second start-up chime, then release.
    For those of you with Macs that are not PowerBooks or iBooks, a bad internal battery can cause FireWire to not be recognized, so make sure it's good!
    Good Luck!
    Cheers!
    DALE

  • 10.6.2 update and OpenCL problems

    Hello,
    I'm developing some programs using OpenCL on my MacBook with a Nvidia 9400M, and since the 10.6.2 update most of my programs stopped working (or work sometimes), the error is:
    Failed to execute kernel!:Unknown error: 0
    Anyone else experimenting the same issue?

    Can't help with your issue, but developer problems should be posted to the developer forums under OS X Technologies.

Maybe you are looking for

  • When I open Firefox I get the message "Firefox is already running but not responding . . .

    I am using Firefox 3.6.9 with Windows XP SP3. Almost every time I try to open Firefox I get the message: "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your syst

  • Mail x64 Control Panel Broken, Can't Install Office 2013 SP1 to Fix It - HELP NEEDED

    I have the dreaded broken Mail x64 Control Panel that doesn't work after installing Office 2013 Home and Business on a Windows 8.1 Pro computer.  This was a fresh installation, yet Microsoft still has an ancient disk image on their Office.com website

  • Problem in debug ?

    Hi,    I write the logic for my requirement for moving the posting date. Logic is :            CASE I_ERKRS.                   WHEN 'M200'.                     MOVE-CORRESPONDING I_ITEM to CE0_M200.                     IF NOT CE0_M200-fkart is initia

  • Xperia T: Upgraded to Lollipop -- Can't Text?

    I upgraded my Xperia T to Lollipop today and can no longer send our receive texts. When I click on the texting icon, a white screen appears without any progress. I tried installing Textra, but it won't go past the set up screen. Help?

  • Itunes v.6.0.3 consistantly crashes my computer and blocks my anti-virus

    I've been having issues with iTunes v.6 for a while now. I had trouble immediately after downloading the new version. I had to use the "Lorraine" fix to get the thing to even open! Now, I've found that Norton won't scan or update, none of my Office a