Updates App says application updates available but App Catalog says no updates available

I'm having an issue where the Updates app says that application updates are available, but when I click the button and it opens the App Catalog My Applications page, none are available.  I recently doctored my phone, and wonder if it happened somewhere in that process.  I found the following link in precentral.net: http://forums.precentral.net/webos-apps-software/253866-app-catalog-fix-says-app-updates-but-no-app-...
And tried the suggestion of removing the .db file, but that doesn't work.  It seems I might have a "phantom" app, and was wondering how I can determine which app that is to redownload it and remove it to fix this problem.  I can PM my Palm profile e-mail when needed if that is the solution to the problem.
In addition, possibly related to this, is that whenever I go to Preferences + Accounts from the My Applications scene in the App Catalog, it freezes.  It doesn't even get to the Accounts page, it just freezes with the menu displayed where I clicked Preferences + Accounts.  This works from the main App Catalog scene.  Not sure if this has to do with an issue with my Palm Profile and phantom app, but clearly something isn't happening right.
I did two doctors, and a full device reset as well, so I have exhausted those options in trying to fix this problem.
Any help would be greatly appreciated.
-Mike
Post relates to: Pre Plus p100una (AT&T)

Went through Palm support.  Basically how I fixed it was:
Asked for the list of "installed" apps on my Palm Profile.
Installed all the apps that were missing from my device that existed in the profile.
Removed the ones I didn't want by doing "delete application" from the app catalog.
With a little luck, and after a reboot, the issue went away.
I think what originally started this issue was after a doctor, I cancelled the download of some of the apps so they would restore faster.  I don't think that deleted them from the palm profile.
Anyway, in case anyone runs into this problem, thats how I got past it.

Similar Messages

  • App Catalog Won't Update Apps Says "Download Failed"

    The app catalog on my palm pre will not update my apps. I can download new apps but I cannot update my other apps that need updating. I have tried resetting to factory settings but that didn't fix it. This problem is similar to the issue from 2010 where people where having trouble with updating and downloading apps.
    Post relates to: Pre p100eww (Sprint)

    unfortunatly my iphone 4 is brocken and i can't remmember what i excactly did to fix that problem but all i can think about if the application's size you want to update is small you can delete it and then download it again ..sorry, maybe someone else could help you

  • Clients getting Applications and Packages, but NOT Software Updates

    I am trying to set up a new SCCM2012 installation and have come across a strange problem that I need help on.
    We have a single primary site at one location with distribution points at several other locations. Clients at some of the locations (but not all) are able to get deployed applications and packages from their DP, but for some reason are not able to get Software
    Updates from the same DP.
    When I look in the LocationServices log, I can see it contact the DP when an application is available. The following appear in the log:
    Current AD site of machine is XYZ
    Calling back with the following distribution points
    Distribution Point='https://<My DP>...,Locality='LOCAL',DPType='Server',Version='7958', etc.
    Calling back with locations for location request {<CID>}
    But otherwise, the LocationServices log is filled with:
    Current AD site of machine is XYZ
    Calling back with empty distribution points list
    Current AD site of machine is XYZ
    I don't understand how the machine is able to locate and work with the DP for Applications/Packages, but not for Software Updates. I'm thinking it must be something with the boundaries/boundary groups, but I have checked and everything seems to be fine,
    and they are working for Apps/Packs. 

    The WindowsUpdate.log seems to indicate that it is talking with the MP:
    **START** Agent: Finding updates [CallerId=CcmExec]
    *Include potentialy superseded updates
    *online=Yes;Ignor download priority=Yes
    *Criteria="(DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')"
    *Search Scope={Machine}
    +++++ PT: Synchronizing server updates +++++
    + ServiceId= {<CID>}, Server URL = <My MP with appropriate port>
    Agent * Added update {<CID>}.202 to search result
    * Found 289 updates and 77 categories in search; evaluated appl. rules of 2711 out of 4339 deployed entities
    ** END ** Agent:Finding updates [CallerID=CcmExec]
    But there is no mention of my DP.

  • Be sure to update the App Catalog ASAP!

    Many of us received this email from the webOS team:
    Mandatory webOS system update
    A certificate used on webOS devices expires on July 23, 2013. For the system to be able to use cloud services such as Backup/Restore and App Catalog the certificate needs to be updated.
    Beginning June 6th an automatic update to the Application Catalog has replaced the certificate. That means that if your device is running webOS “2.1” or greater you can have the certificate installed automatically by activating your device and accepting the update.
    If your device is running a webOS version older than “2.1”, or you want to manually install, go to the HP App Catalog on your device and select the app called “App Catalog Update”, download and install it on your system.
    To install the new certificate, download and install this application.
    After July 23rd, 2013, it will be necessary to take special steps to install this update. Details will be available on the HP support site (http://email.hpwebosnewsletters.com/cgi-bin13/DM/t​/hBkJC0bxLrj0PTn04Cpr0Ge)
    We are sorry for any inconvenience this may cause.
    webOS Team
    I had no problems at all with the update, though others are reporting installation failures.  Here's what I did:
    1. Open the App Catalog, search for the word "update".
    2. "App Catalog Update" was the first hit in the list that appeard.  I clicked the "Free" button, and it downloaded.
    3. Once downloaded, the "Launch" button appeared.  I clicked it, and the app ran and opened a new window that announced, "The update installed successfully".
    If you run into problems, try restarting the TouchPad and try again.  I've installed this on two TouchPads, and a Pre3 without any problems!  
    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

    I seem to remember that I had to do the procedure twice on one of my devices.  For easy reference, here it is.  Before starting the procedure, I would also restart your device.
    Installing the Updates after July 23rd
    For users of ALL webOS devices:
    Open the “Date & Time” app on your device.
    Set “Network Time” to Off.
    Set the date to July 1, 2013.
    Open the App Catalog
    Type “App Catalog Update” in the search filed, and select “Enter” on the keyboard.
    Tap the “App Catalog Update” app to display the details page.
    Tap “Download for Free” to download and install the app.
    Return to the “Date & Time” app.
    Set the date back to the current date.
    Set “Network Time” to On.
    Note: Once the appropriate update is installed, the certificate is renewed even if the user later decides to reset the device (partial or full erase), or deletes any of the updates discussed here.
    It is possible for users to install both an App Catalog update, and the “App Catalog Update” standalone app. Although not necessary and redundant, there is no harm in doing this.
    smkranz
    I am a volunteer, and not an HP employee.
    Palm OS ∙ webOS ∙ Android

  • App catalog not working after 1.4 update

    Hi to all!!  
    Listen i have a big problem, i have Palm Pre from O2 germany, the problem is that after update to 1.4 App Catalog is not working any more, the only thing that i get when i open the app catalog is:
    -- The action could not be completed. Try again later. --
    Do yo have any ideas or solutino maybe? Is this a bug that will be fixed or is there something with my phone?
    Thank you very much for any help!!

    I would also appreciate someone addressing this issue as not only can I not access the App catalog receiving the infamous "This action cannot be completed....try again later" (and I have tried again endless laters) but also when trying to download apps via Preware icon 99.9% of the apps I receive that the app is not available in your country irrelevant of what country I am in UK, US, Germany etc. HELP !!!!!

  • Can't Open App Catalog and can't update

    Hello. I recently bought an unlocked used Palm Pixi plus. I'm trying to connect to the App catalog but whenever i try and open it it just says the "action could not be completed". Also, I've tried opening the updates app but it just keeps searching for updates infinitely even though it still has v1.4.3. i don't know why this is happening... could anyone help me? 
    Like i said, this is an used pixi plus. I didn't do a full erase before using it because that would mean i'd need to get a data plan - which i don't have it now. But, I guess if you guys think the full erase would be a good option then I can arrange it. 
    Post relates to: Pixi Plus p8wu0 (AT&T)
    This question was solved.
    View Solution.

    Using a different phone under the same profile would kick the preceeding one out with a full erase on top.  The big picture is to use the online services, you need your own properly activated Palm Profile so either way at least you need to do a partial erase to register this phone with you own Palm Profile.  You could borrow someone's SIM card with data or at least temporarily put data on you acct. to make your own Palm Profile and from there on use WIFI.  Due note that most smartphones, if not all of them, are data-centric so having dataplans with them gives the full potential of the device.

  • Error importing new version of our app "Application not available for edit"

    Hi,
    We are trying to import an app and get the error: Application not available for edit
    thats it on a clean white background - Application not available for edit shows up at the top left corner of the screen.
    Any clues?
    We tried a new id, tried a custom id.
    Then we tried deleting the existing app so we could insert the new app.
    We can't delete either.
    Help!

    I'm going to hijack this thread and ask a follow up question to Scott (or whoever reads this).
    When we export our application out of DEV it gets exported as Run + Build. When I have the DBA import into test or production on the Import screen I have them set it to Run Only and Reuse the Application ID. After installing it just forwards you to the same white screen with the "Application not available for edit" message on it. Now I understand the actual message since its Run Only, but its not clear that the import actually worked correctly or not.
    So although it does seem to import correctly, they always get nervous when they see this that it didnt import correctly. So is it better to have them import as Run + Build and then go change the build status through the admin front end rather than the way I'm doing it now?

  • The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it.  After looking in the app store it does not appear that said application is available for re-downloading.

    The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it.  After looking in the app store it does not appear that said application is available for re-downloading. Is there a special, non-app store place where I am to go for this?
    Also, I installed MacKeeper about two-three months ago and am questioning its performance. Looking for input as to whether or not this application helps or hinders my system.

    I'll back up Csound on the MacKeeper thing.  In fact, I actually wrote the following about it:
    http://www.reedcorner.net/news.php/?p=245
    Remove is ASAP.  Do not use the provided uninstalled, as there are widespread reports of pop-ups advertising MacKeeper on your system after incompletely removing it.  Try this:
    http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
    As for VirusScan, Barney is right on the money that it does not come preinstalled on any Mac shipped new from Apple.  However you have gotten it, your best bet is removing it.  See my Mac Malware Guide for more information that will help you understand and avoid Mac malware without relying on anti-virus software.
    http://www.reedcorner.net/guides/macvirus
    (Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

  • I want to download free apps for iphone 4s but when downloading it is asking for payment info. the application are free but why it is asking for purchase details...please help me...

    I want to download free apps for iphone 4s but when downloading it is asking for payment info. the application are free but why it is asking for purchase details...please help me...

    In iTunes, click "Store", sign in with your Apple I.D. After singing in, click "Store" again, select "View my Account", re-enter your password and your account info will be displayed.
    Click "Edit" in front of "payment information" and select "None"

  • Nach Update auf WebOS 1.3.1 kein Zugriff auf App Catalog

    Ich habe heute mir Erfolg das Update auf webOS 1.3.1 durchgeführt.
    Leider habe ich Probleme mit App Catalog.
    Wenn ich den App Catalog aufrufe erhalte ich folgende Meldung:
    "App Catalog nicht verfügbar. Versuchen Sie es später"
    Angaben zum Gerät:
    PalmPre von o2 Deutschland
    Wird in der Schweiz mit OrangeCH eingesetzt.
    Orange 2G und 3G
    WLAN Zugriff
    Palm webOS 1.3.1
    P100UEU Hardwareversion A
    App Catalog v1.0.0
    Kann mir jemand helfen?
    Vielen Dank
    Post relates to: Pre p100ueu (O2)

    Woran genau Palm es festmacht welchen App Cat man bekommt (oder auch nicht) weiß ich nicht. Geraten wäre jetzt 'Land der Aktivierung'.
    Eine derartige Funktion is imo auch sehr brauchbar, jedoch eine Kategorie zu vergessen die es den Entwicklern ermöglicht ihre Anwendungen in einer internationalen, englischsprachigen Version zu veröffentlichen ist peinlich!
    Auch möchte ich die Wahl haben bspw. französische o.ä. Anwendungen zu nutzen. Ist mein Problem ob ich die Sprache nun spreche, oder nicht (wie anderswo in diesem Forum schon erwähnt wurde, bei vielen Anwendungen ist die Sprache auch recht unwichtig, nutzen kann man sie trotzdem).
    Message Edited by Ka-Efka on 11-26-2009 04:37 PM

  • Unable to use App Catalog / Update, v.1.4.5

    App Catalog does not load any app lists, any action results in the message "The action could not be completed. Try again later."
    This is a newly purchased Pre Plus on AT&T. 3G and wifi are connected and funtioning properly, no other problems. The phone was an open-box deal, so something could have been done by the previous owner (homebrew related, perhaps), but I have already performed a full erase and used webOS Doctor. It seems that the problem is network-related or on Palm's end of things.
    Is the App Catalog down? Can anyone lend some insight?
    Post relates to: Pre Plus p100una (AT&T)

    Thanks for all the help. I'm no closer to solving this mystery, but I have dealt with several support representatives.
    But, it's no matter. I finally got my e-coupon for the developer discount on the Pre 2, so I'm just going to return this phone to newegg and await the arrival of the Pre 2! I'm assuming that whether the problem was with hardware or software, it will no longer affect me when the new phone arrives. I suppose it's possible that the problem is with the servers, in which case I could still be affected, so I guess I won't mark this as solved.
    I'll let you know how things turn out. I'm actually kind of sorry that the problem wasn't fixed, even though it will no longer affect me, because I'm eager to help out with webOS wherever I can. Thanks again, and you'll hear from me if things go sour.

  • Activated AT&T Pre3, wifi now, but App Catalog doesn't work?

    [copied here from Precentral post/thread: http://forums.precentral.net/hp-pre-3/303421-activated-t-pre3-wifi-now-but-app-catalog-doesnt-work.h... ]
    Hey there,
    Just a couple of days ago, with a borrowed AT&T SIM, I activated a GSM Pre3, creating a new profile, then when it turned off to reboot, I removed the SIM card.
    My plan is to just keep it in airplane mode and use it via WiFi.
    Then I went home and tried to play with the App Catalog. I can browse it, but I can't download anything from it, free or not; the download fails after trying. The download progress bar doesn't make any progress. The phone's only using wifi.
    In the app menu in the App Catalog, my "Preferences & Accounts" option was grayed out.
    This morning, I remembered about the email verification email that I should have gotten from HP from creating a new profile. I found it and clicked the verification link therein. I just logged into my profile via the browser, and my webOS Account Status says "Email verified".
    I tried again to go into the App Catalog (less than 5 minutes after verifying my email), and the "Preferences & Accounts" menu option is still gray and unavailable. When I try to buy a paid app, it says "The action could not be completed. Try again later."
    The Wifi network is fine; I've just verified by loading a page in the browser.
    What could be wrong with my App Catalog access? How do I fix it?
    This isn't exactly my first webOS rodeo; I've had a Pre, an unlocked Pre2 (which I did pretty much the same thing for--borrowed SIM to activate, then use as wifi-only, App Catalog access is fine), and a TouchPad (shares the profile from the Pre).
    I've never come across this problem before...
    -- STITCHING IN A FOLLOW-UP MESSAGE --
    I've tried an old Cingular SIM (no active account on it), an old AT&T SIM (no account on it), and even a TalkMobile SIM (from the UK).
    None of those made any difference in the App Catalog. Downloads always fail, and the Preferences & Accounts menu option is always gray.
    I even went into the SIM Toolkit app several times, with each of the SIMs installed, and each time, the app advised that the "menu" could only be used after the phone had been on for 30 seconds. It gave me that message even after definitely waiting for longer than 30 seconds.
    Perhaps troubling on a different front is that, even with the UK SIM in there, the Pre 3 didn't ask for an unlock code, which I thought it was supposed to do (as soon as it detects a non-AT&T SIM in the slot).
    Anyone got any other ideas about what to try??
    Post relates to: Pre 3 Manta (AT&T)
    Post relates to: Pre p100eww (Sprint)

    Hey, so I don't have much in the way of definitive answers, but I've made some progress.
    Here's the story from where I last left off...
    I posted most of what I'd said by that point in this thread into a post in the Palm support forums (as of right now, no responses):
    http://forums.hpwebos.com/t5/webOS-Software/Activated-AT-amp-T-Pre3-wifi-now-but-App-Catalog-doesn-t...
    I tried Impostah to just install from there using the app IDs for the apps in which I was interested, both free ones and paid ones. Those downloads also failed with no helpful error messages
    Then I had a looooong chat with Palm tech support, starting here: http://kb.hpwebos.com/wps/portal/kb2/na/deviceselector/page_en.html#NA Palm.com : Support[/url] Phones . I chose to start the process using the "HP Veer" option. Not much useful happened in that chat, but the agent did suggest that maybe a doctoring would help.
    I doctored it using the ATT Pre 3 webOS Doctor available here: [url=http://www.webos-internals.org/wiki/WebOS_Doctor_Versions]WebOS Doctor Versions - WebOS Internals[/url]
    I followed steps 1-12 detailed in this PreCentral thread: Global Paid App Catalog Access for new unlocked GSM Pre 2/Pre 3/Veer (using Impostah) (http://forums.precentral.net/webos-internals/281075-global-paid-app-catalog-access-new-unlocked-gsm-... )  At step 8, I did not have to set an activation country and language as that seemed to have been remembered from before (probably from the borrowed AT&T SIM I first used). At step 9, I created a new Palm Profile to use during this round of exploration. At step 12, wherein I was supposed to be able to confirm that I had paid App catalog access, I could successfully download free apps (Facebook, Skype, Clock Sync, Maps update), but paid apps still failed without making any progress. Note that this was all with an empty SIM slot.
    I successfully unlocked the device. I put in an active T-Mobile SIM in there, booted it while in airplane mode, and the first screen after the HP blinking circle screen was dialpad screen asking me to enter an Unlock Code. I did, and it worked. I immediately placed a test call successfully with that SIM in into it, and the receiving phone showed that person's phone number, as it should.
    I took a break from working with it, and, hours later, I just monkeyed around in Impostah a bunch more, and this is where it gets fuzzy, 'cause it was late by then. I think I spent most of my time in the Activation, App Catalog, Palm Profile, Accounts, and Backups scenes, both just viewing things and trying various things that mostly seemed to not make much difference. I also turned off the webOS automatic Backups a couple of times in that mix. I also managed to delete the Dr. Skipped Firstuse webOS account/profile from the device so that it no longer shows up in the Accounts app. But free apps still seem to download and install successfully...and I seem to be logged into my test profile. Note that I have not yet gone to step 15 of the "Global Paid App Catalog Access for new unlocked GSM Pre2/Pre 3/Veer (using Impostah)" thread, wherein you're supposed to doctor it again and activate/sign into the phone normally with. Mostly I've held off on it, because I'm afraid of losing the progress I've made so far. That and I don't have an active, data-enabled AT&T sim. My Accounts app is empty, not showing any webOS profile (it should, shouldn't it?), even though Impostah shows me signed in to my test profile.
    Then, at some point, I went into the App Catalog, went into the details of a paid app (Homebrew Documentation), and tapped the "Download for $..." button. I then got a "Payment Setup" scene!!! So just now, I put in my credit card info, and I successfully downloaded the Preware Homebrew Application!
    And I don't know which of my monkeying around bits actually made the difference!
    So, now I've got a few main questions about how to proceed:
    Is my Pre3 in some crazy intermediate state without a webOS profile really attached to it? It doesn't show any accounts in the Account app (I haven't added any email/contact/calendar/Skype/etc. accounts), but I'm concerned that it doesn't show the webOS account. The email and calendar accounts don't show any defaul accounts (should be the webOS profile, at least, I suspect).
    If it is in some wacky state, do I need to doctor it to ensure that it goes into a normal state? In order, to ensure that, as step 15 in the Global Paid App Catalog thread says, "everything has been initialised correctly"? 'cause it doesn't seem like everything has been correctly initialized. But I don't like the possibility of losing the progress that I've made! Gr!
    And I just found a patch that brings back the First Use app and allows you to run it...Maybe that's all I need?
    http://forums.precentral.net/webos-patches/269972-patch-enable-profile-creation-activation-bypassed-...

  • Palm App Catalog "I didn't pay for my copy of Avatar but would like to" help!

    OK, so I ended up with Avatar from the App catalog for free(sort of).
    The long story short I lost my wallet in the snow storm. So I had to canceled all my lost credit cards last week. When I downloaded Avatar last night I forgot that my palm profile was linked to one of the canceled cards. The game downloaded and plays great. However I received a email from palm (bellow) that the card did not go through, but that was it. I've searched all over palms site can't seem to get any help or contact info. I found a phone number on Palms support web page(but i think it was the palm store help desk number), that did not help.
    They told me to call PocketGear. Get this the guy from Palm told me to call Pocketgear. They don't have anything to do with the web os app catalog. 
    I want to pay for the game but have no idea what to do!
    Transaction Failure Notice
    Your previous transaction could not be processed. Please contact your financial institution should you have any questions. 
    You will still be able to purchase more applications in the Palm App Catalog in the future. To do so, update the payment information in your account before placing a new order. 
    We appreciate your patience and hope you continue to enjoy using the Palm App Catalog. 
    Best regards,
    Palm App Catalog Team 
    Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please go to Support.

    I apparently have the same problem.  I bought an app this morning, forgetting that the credit-card in the app-store had been lost & cancelled a few days ago.
    I tried changing the credit card to the replacement card # -- it won't let me until all pending purchases have been cleared. 
    I tried deleting the card but get the same message.
    I also removed the application from my Pre.  It lets me download it again for free.
    The most frustrating part is that the App Store has been sending me a message every freakin' 10 minutes since early this morning:
    Transaction Failure Notice
    Your previous transaction could not be processed. Please contact your financial institution should you have any questions.
    You will still be able to purchase more applications in the Palm App Catalog in the future. To do so, update the payment information in your account before placing a new order.
    We appreciate your patience and hope you continue to enjoy using the Palm App Catalog.
    Best regards,
    Palm App Catalog Team
    Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please go to Support.
    Despite the 60 or so emails in my inbox, I can't see how to fix it -- there is no place at that support link to fix an issue like this.  Any ideas? 
    ...and is there a way to send the e-mails less frequently?

  • CS6 not starting says "Adobe Application Manager Required" but I already have it AND I reinstalled.

    CS6 not starting says "Adobe Application Manager Required" but I already have it AND I reinstalled. All I know is that I have CS5 on my computer and it's not a permission error. Please help

    We are not ignoring you...we are checking into it! Sorry for the delay.
    Pattie

  • I am currently running 10.7.5 on my macbook. I tried downloading Mountain Lion application...but it says 'error'',,,is there another way to upgrade my OS?

    I am currently running 10.7.5 on my macbook. I tried downloading Mountain Lion application...but it says 'error'',,,is there another way to upgrade my OS?

    First we need to know which one of the 9 different models of MacBook you have. To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info (and then System Report if you’re running 10.7 Lion). When System Profiler comes up check the Model Identifier and post it back here.
    The Early 2006 model 1,1 Core Duo can only run a maximum of 10.6 Snow Leopard.
    The models Late 2006 Core 2 Duos 2,1 through Early 2008 4,1 can only run a maximum of 10.7 Lion.
    The Late 2008 model 5,1 Aluminum Unibody through the Mid 2010 White Unibody model 7,1 can run 10.8 Mountain Lion.

Maybe you are looking for