Updates appear for uninstalled CS6 products therefore update always fails (OSX)

Hi,
I have an odd bug whereby my Creative Cloud application notifies me of updates for CS6 products which have been uninstalled on my Mac, this includes Photoshop, Fireworks, Dreamweaver, Illustrator and Premier. I'm wondering if there are remaining files somewhere on my mac causing Creative Cloud to detect these non-existant products which were once installed. When I click "Update All", all CS6 products fail but CC products update successfully.
Any ideas?
Regards,
Stefan

Hi,
I have an odd bug whereby my Creative Cloud application notifies me of updates for CS6 products which have been uninstalled on my Mac, this includes Photoshop, Fireworks, Dreamweaver, Illustrator and Premier. I'm wondering if there are remaining files somewhere on my mac causing Creative Cloud to detect these non-existant products which were once installed. When I click "Update All", all CS6 products fail but CC products update successfully.
Any ideas?
Regards,
Stefan

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