Updates: "Could not connect to the service"

Question

Hi,
Every time I click on the software update button in Ovi Suite it seems to be checking for updates, but after a while I get the message
Could not connect to the service
There seems to be a problem with connecting to the Nokia Ovi Suite update service. Make sure that your firewall and virus protection settings are correct. Also, make sure that the menu option for working offline is not selected in Internet Explorer. If you still cannot connect, the service may be unavailable. Please try again later.
I got a similar message with an earlier version of Ovi Suite, so I uninstalled it and installed version 3.0.0.290 manually, but I am still getting this message.
Thanks

Answer 1

There has been a problem with Ovi suite where it has used some old GTE CyberTrust certificates from the pc and those old certificates have expired. If you run a trace on a failed Ovi login using wireshark then you might see something like this:
10.1.1.3              184.27.103.249        SSLv3    Client Hello
184.27.103.249        10.1.1.3              TCP      https > 4251 [ACK] Seq=1 Ack=89 Win=5840 Len=0
184.27.103.249        10.1.1.3              SSLv3    Server Hello,
184.27.103.249        10.1.1.3              SSLv3    Certificate, Server Hello Done
10.1.1.3              184.27.103.249        TCP      4251 > https [ACK] Seq=89 Ack=1798 Win=64512 Len=0
10.1.1.3              184.27.103.249        SSLv3    Client Key Exchange, Change Cipher Spec, Encrypted Handshake Message
184.27.103.249        10.1.1.3              SSLv3    Change Cipher Spec, Encrypted Handshake Message
10.1.1.3              184.27.103.249        TCP      4251 > https [FIN, ACK] Seq=301 Ack=1873 Win=64437 Len=0
184.27.103.249        10.1.1.3              SSLv3    Encrypted Alert
10.1.1.3              184.27.103.249        TCP      4251 > https [RST, ACK] Seq=302 Ack=1910 Win=0 Len=0
10.1.1.3 ========> Windows XP pc behind router with NAT running Nokia Ovi Suite 3.0.0.290.
184.27.101.249 ==> server in akamaitechnologies.com domain.
The SSLv3 Encrypted Alert message in the trace might be related to those expired certificates. The workaround is to manually remove those certificates, but I don't think that has worked for everyone.
It appears that there might have been some improvements in Ovi Suite 3.1.0.84, which is why satari is recommending to upgrade to Ovi Suite 3.1.0.84. If this works for people here, it would be really useful if those people could confirm, so other people can know if that fixed the problem.