Updates to acrobat distiller remove password preferences

I use password protection on PDFs that I generate. Everytime a new update is done to acrobat distiller, my security password is removed (the field is now blank) but I have no indication that this has occured. Therefore, when I generate PDFs, thinking that I know the password used for password protection, I cannot modify the PDF that I generated because distiller doesn't have a password even though the option is still selected.
Why is my password being dropped? I just created 15 PDF documents and I can't edit any of them. I have to recreate all of them, which is a huge waste of time.

If you are not using Distiller Server, then you need to repost in the Acrobat Windows forum. Please post your version number of distiller and your OS.

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Updates to Acrobat 8 Professional Cause Preferences to Reset

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If you are not using Distiller Server, then you need to repost in the Acrobat Windows forum. Please post your version number of distiller and your OS.

Remove password security on acrobat 11

hello!
when i try to remove password security from my pdf file , i get this message
anyone knows why?
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Hi shay_df,
Yes, the file is Reader enabled, and yes you have to create an unsigned copy of the file before you can remove the Password Security.
Open 1244.pdf
Type in the Document Open password (111111) and then click the OK button
Select the File > Save a Copy menu item
Click the Save a Copy button on the conformation dialog
Enter 1244_noUR.pdf as the File Name on the Save a Copy dialog, and then click the Save button
Type in the Document Open password (111111) and then click the OK button
Select the File > Open menu item
Navigate to, and then select the local copy of 1244_noUR.pdf, and then click the Open button
Type in the Document Open password (111111) and then click the OK button
Select the File > Properties (or File > Document Properties in an older version of Acrobat) menu item
Select the Security tab on the Document Properties dialog
Select No Security from the Security Method drop-down list
Click the OK button on the conformation dialog
Select the File > Save menu item
Steve

Acrobat Distiller Watched Folder problem with OSX 10.9

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Acrobat/Distiller X 10.1.8.
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Somebody's costing me an extra few keystrokes per job printed !!!
Cheers.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Acrobat Distiller 7 quits on startup...

Hello. This is the problem I'm having on my work G5. When I try to start Adobe Acrobat Distiller 7 it quits when it gets to the updating font information screen. Any ideas what might be causing this? This computer is also running the latest Suitcase Fusion. This is a mostly PC company so the tech people are useless. Acrobat was just freshly reinstalled on this machine too. Let me know if you have any suggestions. Thanks.

You might want to check that Suitcase is not mis-managing or locking out the applicable acrobat fonts. Try removing the acrobat preferences (put the in a folder on your desktop) and see if that helps. If it doesnt try removing all of your adobe preferences to another folder and start up the app. Chances are its timing out due to a holdup in font caching or identification or locking up because the adobe font resources are in use by Suitcase.
You can also try turning off Suitcase and then launch Acrobat. If that works turn Suitcase on afterwards.

Cannot update Adobe Acrobat for Mac from 11.0.0 to 11.0.01

Hi all. I cannot update my Adobe Acrobat from 11.0.0 to 11.0.01. There's been some error during the installation of the update. I have tried uninstall and reinstall for several times but didn't help. The error log is as follows:
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: @(#)PROGRAM:Install PROJECT:Install-735
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: @(#)PROGRAM:Installer PROJECT:Installer-614
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Hardware: MacBookPro8,1 @ 2.40 GHz (x 4), 8192 MB RAM
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Running OS Build: Mac OS X 10.8.2 (12C60)
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: TMPDIR=/var/folders/xr/gczqchkx567d6ty6y6rww5sr0000gn/T/
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: SHELL=/bin/bash
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: HOME=/Users/MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: USER=MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: LOGNAME=MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: SSH_AUTH_SOCK=/tmp/launch-wjOeEs/Listeners
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: Apple_Ubiquity_Message=/tmp/launch-S51plA/Apple_Ubiquity_Message
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: Apple_PubSub_Socket_Render=/tmp/launch-druDAU/Render
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: COMMAND_MODE=unix2003
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Adobe Acrobat XI Pro (11.0.01) Installation Log
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Opened from: /Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Product archive /Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg trustLevel=202
Feb 27 19:01:54 MYNAME-MBP.local Installer[4256]: InstallerStatusNotifications plugin loaded
Feb 27 19:01:58 MYNAME-MBP.local runner[4269]: Administrator authorization granted.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: ===================================================================== ===========
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: User picked Standard Install
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Choices selected for installation:
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]:           Install: "Adobe Acrobat XI Pro (11.0.01)"
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]:                     AcrobatUpd11001.pkg#payload.pkg : com.adobe.acrobat.a11.AcrobatUpd11001 : 11.0.01
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: ===================================================================== ===========
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: It took 0.00 seconds to summarize the package selections.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload. pkg
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Set authorization level to root for session
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Will use PK session
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Starting installation:
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Configuring volume "HardDisk"
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Preparing disk for local booted install.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Free space on "HardDisk": 47.25 GB (47253155840 bytes).
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Create temporary directory "/var/folders/xr/gczqchkx567d6ty6y6rww5sr0000gn/T//Install.4256POG6iX "
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: IFPKInstallElement (1 packages)
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Using authorization level of root for IFPKInstallElement
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: installd: Starting
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: installd: uid=0, euid=0
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: ----- Begin install -----
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: request=PKInstallRequest <1 packages, destination=/tmp>
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: packages=(
              "PKLeopardPackage <file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload .pkg>"
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: Extracting file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload. pkg (destination=/private/tmp/.PKInstallSandboxManager/1.sandbox/Root/com .adobe.acrobat.viewer.updater, uid=0)
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: prevent user idle system sleep
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: suspending backupd
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: 1545688085
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: Info: Space availability check passed.
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: Info: UI mode installation.
Feb 27 19:02:03 MYNAME-MBP.local installd[4272]: ./preinstall: AcroPatchInstall:INFO: More than one path found, showing window to choose one.
Feb 27 19:02:03 MYNAME-MBP.local installd[4272]: ./preinstall: Processed application path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '        INFO: For creating debug logs, please run following command in terminal'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '        $ sudo defaults write "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel debug'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [1], cmdErrMsg [2013-02-27 19:02:05.286 defaults[4296:1307] \nThe domain/default pair of (/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides, AcroPatchLogLevel) does not exist], cmdOutput []'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /bin/ps -x -c -A | grep AdobeResourceSynchronizer'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [1], cmdErrMsg [], cmdOutput []'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Getting installed application locale'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u' cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [MUI]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: The installed app language obtained [MUI].'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Checking for browser plugin.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: The path obtained from /Library/Preferences/com.adobe.acrobat.pdfviewer is /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/Internet Plug-Ins/AdobePDFViewer.plugin'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/Automator/Save as Adobe PDF.action'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Automator/Save as Adobe PDF.action/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/PDF Services/Save as Adobe PDF.app/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Browser Plugin should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Print Automator should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Print PDF Service should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validating all the tasks.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validation for all tasks successful.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Shoving /private/tmp/.PKInstallSandboxManager/1.sandbox/Root (1 items) to /tmp
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Processing archive: MUI.7z
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Built-in/Accessibility.acroplugin/Contents/MacOS/Acc essibility
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAM T
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Error:
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: there is no such archive
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '        INFO: For creating debug logs, please run following command in terminal'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '        $ sudo defaults write "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel debug'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [1], cmdErrMsg [2013-02-27 19:02:07.866 defaults[4318:1307] \nThe domain/default pair of (/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides, AcroPatchLogLevel) does not exist], cmdOutput []'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Getting installed application locale'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u' cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [MUI]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The installed app language obtained [MUI].'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Checking for browser plugin.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: The path obtained from /Library/Preferences/com.adobe.acrobat.pdfviewer is /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/Internet Plug-Ins/AdobePDFViewer.plugin'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/Automator/Save as Adobe PDF.action'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Automator/Save as Adobe PDF.action/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/PDF Services/Save as Adobe PDF.app/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Browser Plugin should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print Automator should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print PDF Service should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Preparing for Rollback for all the valid tasks.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u' cmd: /bin/cp -fR "/Applications/Adobe Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" "/tmp/com.adobe.acrobat.viewer.updater/rollbackstore/Applications/Ado be Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT"'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [1], cmdErrMsg [cp: symlink: Versions/Current/AcroAMT: No space left on device], cmdOutput []'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'ERROR : The rollback preparation command /bin/cp -fR "/Applications/Adobe Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" "/tmp/com.adobe.acrobat.viewer.updater/rollbackstore/Applications/Ado be Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" failed.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'EXCEPTION: Caught an exception while preparing for rollback for task 0.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Traceback (most recent call last):'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 1036, in beginScan'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '    prepareForRollback(plist[i],i)'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 588, in prepareForRollback'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '    prepareRollbackForOverwrite(dest,isDir,tasknum)'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 563, in prepareRollbackForOverwrite'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '    raise Exception("GenericError")'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Exception: GenericError'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ''
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The details of the failed task are'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   TaskType = Overwrite'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   StagingRootDir = Application'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   RelativePath = Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   IsDirectory = 0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   TargetPackageId = com.adobe.acrobat.11.viewer.app.pkg'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   LangId = MUI'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   ChecksumBefore = 0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   ChecksumAfter = 1925040286.0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   NSFileOwnerAccountName = root'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   NSFilePosixPermissions = 509'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   NSFileGroupOwnerAccountName = admin'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: Postinstall exited with error code 116.
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: releasing backupd
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: allow user idle system sleep
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11001.pkg”." UserInfo=0x7fac8a42ebd0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#pa yload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11001, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11001.pkg”.} {
              NSFilePath = "./postinstall";
              NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobatUpd11001.pkg\U201d.";
              NSURL = "file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload .pkg";
              PKInstallPackageIdentifier = "com.adobe.acrobat.a11.AcrobatUpd11001";
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11001.pkg”." UserInfo=0x7fd3dbc6eee0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#pa yload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11001, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11001.pkg”.}
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: IFDInstallController DBC828D0 state = 7
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: Displaying 'Install Failed' UI.
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

The error in the log is as follows:
BEGIN INSTALL LOG EXCERPT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Error:
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: there is no such archive
END INSTALL LOG EXCERPT
After this error the whole install begins a cascade failure.
Bill@VT has the correct troubleshooting procedure though. Download the update and try updating locally rather than through the ARM updater.

Acrobat Distiller has stopped working (not 30 day issue)

I've been running CS6 on my Windows 7, 64 bit machine since at least October. I had the 30 day issue at the 30 day mark, but resolved it and it's worked flawlessly for months after that. Now, I get an error message that says Acrobat Distiller has stopped working. My only option is to close that window. Acrobat continues to work to read, edit and save an already created PDFs. Here are where I experience errors.
I can create a new PDF within Acrobat. If I click "Create PDF" then choose a Word Doc, it gives me at least two times the error message that Acrobat Distiller has stopped working. If I keep closing that message, eventually the pdf will have been created and will be in the Acrobat window and the file will be saved.
I can't print to PDF at all. When I try from within Acrobat, I see a little window that says it's checking fonts, then the Distiller stopped working error message. When I try printing to pdf from other programs (have tried Word, Firefox), crashes. It could be a one page document with just text, or something with pictures - no go. I just tested it again - now Acrobat is not responding. I can't end the Acrobat process - have tried closing the window, and saying end process, tried ending Acrobat from within task manager, tried ending the acrobat and acrotray processes - multiple times in Task Manager and Acrobat won't close.
I don't know how to fix this. I've checked to make sure Acrobat was updated; I've updated my Windows; I've reinstalled Acrobat. Nothing fixes it.
When I run Acrobat Distiller, it freezes seemingly in the midst of checking fonts.   Here is the text of the problem details section of the error message I get:
Problem Event Name:    InPageError
Error Status Code:    c000009c
Faulting Media Type:    00000003
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Any advice?
Roxy

I think I may have fixed my problem... I am no longer seeing the Distiller stopped working pop up and I am now able to print to PDF
Win 7 Ultimate 64 bit
My Fonts and program are all installed on the same drive thus preventing me from gaining access to Distiller to change the settings. Windows would not let me make any changes to the Default Font folder.
This is what I did...
Not knowing which font(s) where causing the problem, I moved all but protected fonts (automatically labelled) from the Window's Font folder and placed them in a temporary folder.
I restarted Distiller DC and great news...the program did not crash and I was able to change the settings to temporarily not include the Windows Fonts .No more pop ups and I can now print to PDF!
What I am going to do..
Through the process of elimination, I will gradually restore the fonts I removed from from the Window's folder to find the culprits(s)
Once I am satisfied that the problem Font(s) are found and no longer included in the Window's Font folder, I will change the settings in Distiller back (permanently) to include the Window's Font folder.
In closing, and because so many others are having the same issues, I really do think it would be prudent for Adobe to make the necessary adjustments to their program(s) to prevent this kind of issue.
Thanks
Kathy

I'm getting prompted to update adobe acrobat 9.5.5 which I have deleted. I am currently using 10.1.13. It is still asking me to update 9.5.5 (can't find anything using it) I have tried to cancel the updates for 9.5.5 but it only recognizes the 10.1.13 ver

I'm getting prompted to update adobe acrobat 9.5.5 which I have deleted. I am currently using 10.1.13. It is still asking me to update 9.5.5 (can't find anything using it) I have tried to cancel the update prompts for 9.5.5, but it only recognizes the 10.1.13 version. Suggestions? Am I missing something? It's driving me crazy!

Hi ncm72,
Could you please let me know what version of OS are you using.
Also, go to Control Panel/System Preferences in Windows/MAC and check whether Acrobat 9 is shown under installed programs list.
You might also try running Acrobat cleaner tool to remove all traces of previous versions of Acrobat:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Then, install Acrobat X again from the link mentioned below:
Download Acrobat products | Standard, Pro | XI, X
Let me know if this works.
Regards,
Anubha

Disable Auto Update in Acrobat Professional 9 for OS X

We have a series of installations in a lab/classroom environment where we would like to disable the autoupdate feature of Acrobat Professional 9. Currently when a new user logs in the autoupdater wil launch telling the user that there's a new update available. That's great and all except that a) most users are not admins and couldn't do the update any way, b) we use Sassafras Keyserver and updating the App with IT will cause the keyserver functionality to stop which would then make us fall out of compliance with licensing, c) IT likes to make sure that ALL users are on the same version which means that we need to control when and how updates are installed.
Is there any way to do this and then have the settings propagate to all users?

Hi,
There's no machine level setting to disable ARM for all users in MAC.
However, you could set the update mode to manual using Edit->Preferences->Do not automatically download or install updates. This has to be done by each user since the setting is user specific.
Hope this helps.
Also, I have a small query. When Acrobat\Reader installed as an admin is launched for a non-admin user, it requires admin credentials on first launch. Since most of your users are non-admin, how are they able to launch Acrobat\reader wihtout providing admin passwords?

How do i remove password protection

How do i remove password protection

Not with Adobe Reader; you would need Acrobat for that. And only if you know the PDF's update password.

I followed an update prompt and tried to update my Acrobat 9 pro this am, and my license vanished

I was prompted to update my Acrobat pro 9 (MAC) this morning and my license ceased working. I dowloaded license repair but cannot proceed since I do not use a password on my computer. I followed the instructions (deleting certain files) to no avail. The copy on my backup drive does not work. I teach a 6-month online course beginning in a few weeks and most of my materials are sent as PDF often with security settings. I really don't want fixing this to take a lot of time. Dan Hemenway

Hi Dan,
Update to Acrobat 9 is unlikly to cause the issue.
Have you tried repairing Acrobat and check?
What is the exact error message you get while launching Acrobat now?

Difficult to read .pdfs after updating to Acrobat Pro 9.2.0 - letters are not smooth and clear

I recenty updated to
Acrobat 9 pro version 9.2.0 and now when I open .pdf files the letters (fonts) are hideous looking and difficult to read. It's like someone turned off font smoothing. Does anyone know how to fix this? i work with .pdf files all day, every day and this is becoming very annoying.

In preferences I fount a font smoothing option and this works excellent.
Not sure why it defaulted back to no smooting.

Acrobat Distiller.app can't be selected when printing to Adobe PDF 9.0

When trying to print a word 2004 doc to Adobe PDF 9.0 ( using the Adobe PDF 9.0 option from the Printer drop-down list within the print dialog box - I have CS4 Design Premium installed including Acrobat Pro 9) I'm asked to locate my copy of Acrobat Distiller in a dialog box. I point it to the correct location. However Acrobat Distiller.app within folder Applications>Acrobat Pro 9 is greyed out and can't be selected. How do I get round this?

Hello lisagig and welcome to Apple Discussions.
I would be inclined to run a repair disk permissions first and if that doesn't help then I would reset your printing system. Note that this will remove all of your current printer queues so if you have a number of network printers in the list it would be handy to make a note of their network queue, which you will see via the Print & Fax > Options & Supplies > General pane shown as URL.
To add the PDF printer queue back, you will need to make the Advanced icon appear in the Add Printer pane. To do this, open Print & Fax and click to Add a printer. Control Click on the current toolbar (next to More Printers will be fine) and select Customize Toolbar. Drag the Advanced icon to the toolbar. Now click the Advanced icon. After a few seconds this pane will become active so you can select the Adobe PDF 8.0 (pdf) in the Type column. Every other column will autofill so leave them as they are except for the Print Using menu, where you will have to open, click 'Select a driver to use' and then type Adobe in the search window. This should show the 'Adobe PDF 3016.102'. Select this and click Add to complete. Now try printing with this new Adobe printer to see if the error has stopped.
Pahu

Why won't the patch to update my Acrobat 10.1.11 to 10.1.12 work? - it keeps saying there is a problem and rolling back to 10.1.11

I use Windows 7 Professional. I have been informed that I need to update my Acrobat 10.1.11 to 10.1.12 but each time I try I am told that there is a problem and I should contact my patch supplier! My patch supplier is Adobe but there is no way of asking them for help. What should I do? Do I need to completely remove Adobe Acrobat 10.1.11 and then re-intsall from the DVD and then try again or should I just leave my existing version 10.1.11 which works fine??

Hi Hitender This is a copy of the message I have sent you by other means so those with the same problem can follow progress in sorting out this problem.
I regret the file you mention is not on my C Drive.
I have sent you a screen print of what is there and you will see the nearest file to the one you speak about is msvcr100.dll.
Also when I went to Control Panel and selected the program menu and then selected the Acrobat X Pro, the only options are Organise, Uninstall or Change. But not Repair??
Thanks for your continued support – i hope we get it sorted.

Adobe Acrobat Distiller 9 Problems

Hi,
New to the forum - hopefully someone can help me out. I have also tried the Adobe Forums, Quark Forums etc. etc. with no result - all are blaming Apple - so here I am. (Mod's please move this thread if it isn't in the right place).
Specs first - Quark 8.12, Suitcase Fusion 13.2.1, Acrobat Distiller 9.2.0, Mac OSX 10.5.8.
When I create pdfs from Quark (Indesign etc.) - I print them through the print dialogue box (using the acrobat PPD) - save them - and it prints like if it were going to a printer (output device) but creates a pdf. This is the way I have always done it and the way I want to continue to do it.
What I am experiencing is that even though I have specified create "Low Resolution" or "Standard Resolution" pdfs it outputs/saves them as "High Resolution" Pdfs.
The other day it was the opposite I specified "High" and it save a "Low Resolution" pdf.
The high resolution pdfs seem to be extremely large also. Previously in Acrobat Distiller 7 a high resolution pdf file of one particular document I have was 50Mb in size, the same document distilled in Acrobat Distiller 9 gives my a 250Mb pdf file!!
I am also experiencing unwanted rotation of pages with the pdf creation ie a landscape page is distilled (rotate) to a portrait page.
I have tried deleting settings, creating new documents and pasting the information in, pdfing on other computers all with the same results.
What I have found is that if I just use the default acrobat settings - standard, small, high quality etc. the files pdf fine and have expected file sizes etc.
But as soon as I make a custom setting in distiller or use a 3rd party acrobat setting that's when the problem/s occur - large file sizes, rotated pages etc.
What is also weird is if I turn "auto rotate pages" to "off" in acrobat distiller it will rotate the pages (a landscape but distills it to portrait) but if I choose one of the other settings like "individually" it pdfs OK in the right orientation.
Anybody have any ideas of why Distiller (or whatever) freaks out when I change the settings?? (creates massive pdf files, rotates pages etc) I need to be able to make custom distiller settings for various newspapers, magazines etc.
So just to recapp:
Default Acrobat Distiller settings work but custom or 3rd party settings do not work in Acrobat Distiller. Nor do they "Stick/Stay" in the drop down menu when you select them like the default settings do - the menu defaults back to "default".
I have upgraded to 9.2.0 - reset the printers - Uninstalled the software and reinstalled it all with the same result.
Doesn't matter if I make a PS file etc and drop it onto distiller - still get the same outcome.
Please Help!!
Thanks

Got Distiller to work. Seems the problem was with software activation/licensing. I got different software - and a free update to Acrobat 9 Extended - from my merchant and installed it. Distiller now does not crash anymore when starting it up and appears (thus far) stable.
However, I still get an error message at start up:
Adobe PostScript software version: 3018.101
Adobe PDF Settings file read error in PDFX4 2008.joboptions:
/CheckCompliance out of range
A quick web search shows that this is also not a new problem. Some say that Distiller is not able to create PDF/X4 files and that the error is thus a bug in Distiller itself. Is that true? (I can't find a joboptions file of that name in my system ...)
Do I need to do anything about it or can I just leave it?

Updates to acrobat distiller remove password preferences

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