Updates to CS5 report download error and failures for multiple applications using bridge or application itself, after earlier updateswere successful. Using Windows 7 Pro 32 Bit.
Updates include the following
Bridge CS5 4.0.5 Update
Extension Manager CS5.0 Update
Illustrator CS5 15.0.2 Update
Pixel Bender Toolklit 2.5 Update
InDesign CS5 7.0.4 Update
Dreamweaver CS5 11.0.4 Update
Fireworks CS5 11.0.2 Update
Photoshop 12.0.4 Update for Photoshop CS5
Photoshop Camera Raw 6.7 Update
Every application has teh same error associated with the update; it reads "THere was an aerror downloading this update. Please quit and try again later."
update manually, http://www.adobe.com/downloads/updates/
Similar Messages
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Ok, so after purchasing a new computer, with windows 7 pro, 64 bit, I tried downloading the newest iTunes, which at the time was 10.2.1 (i believe). After installation, everything seemed to work, except that iTunes was unable to securely connect to the internet, use home sharing, or validate my computer.
As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime. After a restart, i opened itunes again, and got the same result. That led me to believe that iTunes was NOT being blocked by another program on my machine. I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work. Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not). I then tried to let iTunes update itself using the automated update function. It tried to update itself to the most current version, then 10.6. Again, iTunes was unable to connect to the iTunes store. I HAVE tried disabling the anti-virus software (AVG), but that made no difference.
I have since gone back and reinstalled iTunes 9. Here's the catch though. When I reinstalled using version 9, I had to redo all my library files. I'm about 1/2 way through my CD's, and now have a substantial library file going. The last time I let iTunes update itself to 10.6, once I realized that it was not going to connect to the store, I uninstalled iTunes, and reinstalled ver. 9. However, when I did this, it told me it could no longer open the library file, because it was a newer .itl or .xml (i believe it was one of those two extensions) library file. At that point, I basically started everything over again, using version 9, and have been importing CD's like a madman at night.
Here are my questions:
1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact?
2) What else can I try (firewall settings, internet options, etc.) to try and get version to to successfully install? I would really like to get all the benfits of the newer versions.
3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support. I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right? The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
Any help or ideas would be greatly appreciated,
-BrianMany thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Creative Cloud says 'Download Error' and will not reload applications
I need the newest version of Premiere CC and my adobe creative cloud desktop application manager refuses to connect for updates, I have internet connection and valid creative cloud account. Im stuck on premiere version 7.2.2 and I need to be able to open projects created with the newer verison 8. Ive tried signing out and back in to the cloud account as well as re-downloading it.
Have you tried these steps :
1. Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
2. Enable root account: http://support.apple.com/kb/ht1528 and log on to root
3. Disable any security software if installed on Mac
4.Delete opm.db file located at :MAC : ~/Library/Application Support/Adobe
(opm.db file is present in your user library.This library is hidden from MAC 10.7 onwards.
So in order to locate that,
Click on Go at the top
Select Go to folder
type ~/library/
This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe)
5. Download CC desktop from www.creative.adobe.com and try to install it. Incase you are not successfull then please Check the Activity Monitor and see if AAM process is running, if yes then try to kill the process.opm.db file needs to be deleted in order to process further. WIN 7 and 8 (64 bit):
Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
Please refer to http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
In case the issue is still not resolved , you can contact Adobe Support.
Regards
Rajshree -
Fire fox locks up and is real slow when using windows 7 64bit
I am using windows 7, 64bit
when you click on a "go to link" phrase/word the program either locks up or takes a real long time to to go to the link site.
program loads real slow (it take 3 to 4 times longer than in windows xp.
I am using fire fox 4.0.1, this problem is the same with earlier versions as wellI have followed the troubleshooting solutions, reset, no add-ons etc.. even full uninstall & reinstall. Nothing has worked to resolve the issue.
FF hangs with Not Responding is frequent, while this is hung, it locks up my entire PC and I cannot do anything including opening Task Manager.
My Workstation Specs:
OS: Microsoft Windows 8 Pro 64-bit
CPU: AMD FX-8350 Vishera 32nm Technology
RAM: 32.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
MB: ASUSTeK COMPUTER INC. M5A99X EVO R2.0 (Socket 942)
Graphics: 47LV4400 (1920x1080@60Hz) 2048MB GeForce GTX 660 (ASUStek Computer Inc)
HDD: 224GB TOSHIBA MKNSSDCR240GB ATA Device (SSD)
699GB Seagate ST750LX003-1AC154 ATA Device (SATA)
BluRay: PIONEER BD-RW BDR-208D ATA Device
Audio: Realtek High Definition Audio -
I am currently running CS5, on windows. I can't open any raw format files in photoshop (I took some photos with a canon 5D mark 111). I went to updates tab to try to update cs5, but I keep getting download errors and am unable to update. Any ideas on how to fix this ? Trying to edit some wedding photo's I took.
If this is a Photoshop question please post in the Photoshop forum.
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my rental has reported a download error and cannot be downloaded or deleted - any suggestions on how to fix it one way or another?
Hello there, asim01.
The following Knowledge Base articles offer a few pointers with troubleshooting issues with downloads from iTunes. First thing to try is verifying connectivity to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the issue is related to an interrupted download:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Ultimately, if you are still unable to download your purchase, feel free to report the issue using the following information:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?
iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process. -
With the latest update of iTunes the download quits and gives me and error code of 2324
With the latest update of iTunes the download quits and gives me and error code of 2324. what do I do now? As iTunes wont open up.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Upon downloading Adobe Arobat and installing, the installation freezes at 84%. It then reports an error and cannot install.
Fiaz Siddique please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. This will allow you to identify the specific error you are experiencing. You are welcome to post any specific errors you discover.
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I was recently prompted to update my Itunes player to the latest version. I'm using Windows Vista. I was left with an error message MSVCR80.dll and consequently no new update. I uninstalled the old version and have tried to reinstall manually several times. No luck. Consequently I have no player.
Any ideas for a fix?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I am running OSX 10.6.8 and when I try to install the latest security update there is an unknown error and the update cannot be implemented. I still have to restart my computer each time I try. Is anyone else experiencing this problem?
I tried using the downloaded update. It still didn't work but at least I did not have to restart my computer. The message was a little different too: "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."Run through this list of fixes, either something is corrupted or you have malware that's blocking the update.
..Step by Step to fix your Mac
Make sure to backup your users files to a external storage drive first (not only TimeMachine as it may fail to restore) and disconnect, because if' it's a drive corruption/failing then the entire thing will either have to be replaced or a wipe and install done.
Most commonly used backup methods
If you do need to do a wipe and install
How to erase and install Snow Leopard 10.6
For Snow Leopard Speed Freaks -
When I try to update, I received "Download Error". Can NOT "Reload Applications" on Creative Cloud? Pls help. Thx
Hello,
could you already study these links:
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html and
https://helpx.adobe.com/creative-cloud/help/install-apps.html
They should solve your problems,
Hans-Günter -
Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
I can sign in fine with my username and password.
RickHi daveforrestaid,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena -
Im trying to install the CC installer on my new MacPro. When the installer loads it says there's a "Download Error" and can't get beyond that. Everything work fine on my old Mac. Any Ideas?
Chasel please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.
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I puchased 3 songs and was charged and never downloading their currently sitting there with download error and when i tap to retry it still wont download waht can i do as i have been charged?
Have you tried signing out of itunes and then signing back in
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